Reviews of SERVPRO of Tri-Cities West (Cleaning Company)

vincent broadway

Great people good customer service

Brian Kitchin

very pleased with the prompt and professional service

Yuki Motomura Hopkins

My back yard sprinkler was broken and a lots of water came to under house. I got panic and call few company. She was nice person I spoken Brooklyn from Servpro, she was explain what they will do and what is plan to do in the future. I had many questions and they did explain very well. When Vince from Servpro, he also really did nice job and help us. I'm learning English person so I had many question for them but they were so patient, I really appreciate their help.

Tonya Peldo

I do work for this company so you can take my review with that in mind however I want to say I am honored to be a part of this company. This is an amazing group of people who have so much heart and they truly care about the customers along with the employees. Dave Smith has shown time and time again that he has integrity and a heart of gold. Not only are they experts in the industry but because of the leadership, the team has great energy and they go above and beyond for the customers, the community and each other. I’m proud and honored to be a part of this team.

Emilio Bernal

Dave the owner. Extremely rude and defensive. Manager Michelle needs better training on customer service and also is very defensive. I don’t understand this company one bit. The techinician that came over had no idea what he was doing and basically told us it’s better if you did it yourself? Than went back to his headquarters and made a huge lie. This company shouldn’t be allowed to stay open any longer in Tri-cities I could only imagine how much more damage they have caused to others. Dave is your reading this, yes this is FINAL.

Ehven Hatcher

One of our Class A commercial buildings had a pipe break outside and it flooded through the brick exterior causing a work delay for our tenants. ServPro was on site that same day and cleaned up the damage in a very impressive amount of time, our tenants were able to return to work the next morning! Kelsey W. from the marketing team is an incredible person to work with and she even reached out, researched and built up Building Emergency Binders for all 18 of our facilities at no cost, just in case this were to ever happen again! Couldn't be happier with their service and support! Thank you Kelsey & everyone at ServPro!

Sharon Atchison Staging

I have a home staging business and a warehouse that is about 3000 ft.². Over the years your furniture tends to pick up different smells. Dave personally came and assessed my situation and explain to me the process. I called Brooklyn at the office probably way too many times… Sorry

Saraih Farias

Worst service ever.!! They dont even do the service, be careful because if they get to your house with youre “free estimate” in 2-3 days you will receive a bill saying a ridiculous amount of money, and then if you call to ask them about it they will start being super defensive and repeat that they will send you to collections for a service that they never did...IF YOU HAVE AN EMERGENCY DONT GIVE THIS COMPANY A CALL AT ALL....!!! Super poor costumer service!!

Akon

Had a great experience with Servpro! They rushed to my house on a Sunday in extreme weather to take care of a snow related disaster inside my home. They were fast, efficient and we couldnt be happier! Thanks guys and gals!!

Lindsey Clark

The crew is quick to arrive and great guys! Available 24/7.

Devin Lorraine

I would not recommend this company. The contractor they have is very nice and knowledgeable but he is only one experienced guys spread way to thin. We were given a timeframe of three weeks and it took 4 months and is still unfinished. We finally gave up because we were tired of dealing with the unprofessional management team and decided to finish the work ourselves and just pay them off and be done with it all! The management is not honest and very defensive.

TheSmithFamily

Good customer service.

Mike Pembertom

Great service and staff.