Reviews of SERVPRO of Richmond (Cleaning Company)

Peyton E

A fantastic company that takes care of its customer’s needs. I would highly recommend them for any and all flood damage repairs that people might need. Thank you Servpro.

gino campos

always great service and Karen Clifton is great at keeping up with our account here @ JCC. Thanks for all your help and quick responses.

Kim crump

I have worked with Karen Clifton at two communities. She is always very diligent in ensuring the job is done correctly. Great service! Kim Crump The Pearl at Watkins Centre

brent b

I highly recommend this company of professionals! Their technicians are like fire investigators who knew where damage would be hiding and never seen. They made sure I was happy with all of their work and walked me through the entire process. I would never use any other company and you shouldn't either. Servpro is the best. Thank you Servpro!

Sherri Seal

The service is amazing! They are always so quick to respond and always make sure the work is completed. Karen Clifton is awesome to work with. She is the best service rep! Thank you Servpro and Karen!

Culpeper Farms

We are very pleased with the work provided by Servpro. Karen Clifton and Lee Cross are a pleasure to work with. Thank you!

charles hartridge

SERVPRO is one of the best company that I can depend on for great service and great work. Karen Clifton is my go to sales tech. When I call she is always there to get me right. You Guys will always have CCV- James River Clubhouse business. Thanks Karen C. and SERVPRO

Lura C

What an awesome experience I had when I decided to hire your company. I Would Extremely Recommend Servpro. THANK YOU!

steve w

The Servpro team showed up early, got to work immediately, and didn't cost me more than I expected. My only hope is to never have to call you again…not because of you but I hope the water damage never happens again! If it does you will be my first choice. Thank you Servpro.

Sherry Matthews

Karen Clifton is a great resource and knowledgeable in what they due and offer. I would highly recommend:) Sherry Matthews, Executive Director at The Pearl at Watkins Center

Leasing Consultant

We have used these guys for over 10 years and I have to say every time these guys have always been prompt, professional and got the job done!! Lee our sales rep is AWESOME! He makes sure everything is taken care of!

Erin Mcgrath

Servpro is a pleasure to work! They always respond in a quick manner to any emergencies. Lee is great and so helpful!

Ray T

What a great team! Every member of your staff was polite, and knowledgeable. Always making sure I knew exactly what was going to be done and answering all of my questions. This is exactly what people want and need when they call a repair service. It’s too bad my damage was caused by a fire that nearly took all of my memories. So glad your team was there to make this tragedy disappear. Thanks Servpro

Katie Ferguson

Customer service was horrendous. I have water damage from the rains in mid-May and called the day the damage was done 5/17/2018. I was told (not surprisingly) that they would not be able to come out to estimate damages until the following week. I called repeatedly and was told Wednesday or Thursday someone would come out, no one showed up. I received a call asking if I still needed an estimator the day AFTER someone was supposed to show up, to which I responded "Yes- of course." At this point- I was told it would be a minimum of 2 MORE WEEKS before they would send someone out. The woman on the phone made absurd excuses about drive time and was just plain rude. This is unacceptable business, 3 weeks to get someone to my house for emergency water damage, just to get an estimate is absolutely pathetic and compounds the damage- potentially making my house a bio-hazard! How on Earth did this company build a name with such poor business acumen??

Abigail G

The water damage caused by the flood was so extensive that I thought the entire house would be lost. Fortunately Servpro saved my home and only made the repairs that were necessary to overhaul the damage. It was nice to contract a company that could be trusted with our home and lives when we were so vulnerable. Thank You Servpro!

Arthur Thornton

Awesome, Awesome and Awesome!!!!.. the crew did a fantastic job with cleaning our carpets. They removed stains that I thought would be in the carpet permanently. I would highly recommend serve pro.

Rhonda Abell

Karen always comes in to say hello, so you always know who to call! Always with a smile and reminding us they are ready when we need them. Tucker and Matt then takeover and get the job done! Our guys came in at 6am and the restaurant was flooded, Servpro was here instantly. The cleanup was thorough, quick and easy. Thanks to the whole team! Another job well done!

Caitlin Panhorst

Lee Cross and the whole Richmond Servpro team are wonderful! I have known and worked with them for years and am always pleased with the results. They may not be the cheapest bid you get for the job, but you get what you pay for! The level of communication and service they provide is worth every penny. Highly recommend!

steve allen

The people from Servpro that came were very courteous. Thank you Servpro for helping to make a difficult situation go smoothly.

Rich Robertson

I called for mold removal and pressed one to be connected to a company that does mold removal. The guy answered the phone and said we don't do mold removal and hung up on me! Very rude! Then I call Servpro. This was a great experience for our family. The mold was taken care of. One week later everything was back in place. Thank you Servpro.

Daniel Kelly

This company fixed all of my water damages when my faucet broke and I could not be happier with them. Thanks Servpro.

Lisa Pacelli

Loved my whole experience with this company. Karen Clifton our account rep was on the job!! Always available and always checking in to make sure things were going well. Highly recommend.

Jessica Eaton

I am a property manager with Renters Warehouse. We have been depending on ServPro to handle some of our bigger projects at our rental properties over the last few years. Karen has been one of our main points of contact for ServPro and is responsive, attentive and helpful every time. They work hard to get us estimates in a timely manner and tackle some of the more stressful jobs we have to deal with like frozen pipes, floods, fires, etc. We appreciate them and recommend!

Chloe Keith

What I found when I called Servpro was a polite real life person, who wanted to answer every question I had and reassure me there was no job to large. Highly recommend this company to anyone and everyone! Simply the best people and team! Thanks for everything Servpro!