Reviews of SERVPRO of Newport News (Cleaning Company)

John Knox

I called ServePro for an estimate to repair a bathroom floor and to remove mold caused by a leak. They promised to call me back, but never did, so I called them again. The second time, they did not appear to have any record of my first call, and this time, told me they charge $150 for an estimate! That's quite a racket they have going. They could give me an ridiculous quote for the work, and still make $150 off of me, no matter what I decide. I will keep looking for a company that knows what 'customer service' means.

Donald McMurdy

They don't really answer the phone. They don't call you back either.

Latroya Flemming

Terrible. Did a half of a job when working on my kitchen. Lifted half the tile to treat the floor after water damage. Once it was time for my carpet contractors to do their job, Servpro had to be called back to finish the half job they did. They had to tear up the rest of the role onlynto discover mold has accumulated where they were supposed to had finished the job. The second person came out with NO tools & had to borrow the carpet contractors tools for a small fee of course. Terrible service. Do not call because they are very lazy.

Courtney Waller

They were quick and efficient and very professional! I would absolutely use them again!

Richard Robinson

Prompt friendly and courteous

Janet Gilbert

There when you need them for Fire Restoration and Water Mitigation. 24 hrs emergency service, 7 days a week.

Gerardo Rivera

Horrible customer service. Schedule for vent cleaning and never arrived or called back. When called for rescheduling the person in phone was very rude and was in no disposition to help. Will never do business with them. One star is way to much as a review

Kelly Crampton

I cannot say enough at how quickly and efficiently SERVPRO of Newport News was able to come to my rescue. I walked into my house after a long day at work and saw a large puddle on the floor. Looked up to see the leak coming from my ceiling. Immediately called SERVPRO and confirmed they worked with my Insurance company and they were at my property within 3 hours cleaning and drying up the mess. Over the next week they kept me informed of the progress, minimizing the overall damage to my property. Their promptness, thoroughness and professionalism saved me both time and money.

Rafael Herrera

Kevin was great! He came out to check my home for possible mold and he was very knowledgeable and professional. I would highly recommend them.