Reviews of Puritan Cleaners - Innsbrook (Cleaning Company)

Christopher Abt

If you’re someone who appreciates the extra mile you’ll appreciate this service

Johnavon Hamm

Jynise shows great customer service she always smiling and making sure that each customer is happy before they leave the store. She is a awesome person I wish I could have her to be apart of my organization. Because she always go above and beyond to make sure the customer is satisfied with the service.

Bennett West

Wonderful service, clean store, Number 1

Anil Heendeniya

I took several dress pants, a suit jacket and tuxedo jacket to this location when I moved here from California last summer. I was impressed with the reviews, especially when compared with other franchise locations of the same company. The immediate impression I got was the person at the counter was focused mainly on my various contact information rather than how I wanted my dry cleaning done. Trying to remain polite, I didn't push it, but I regret not acting on those flags in my head. One would assume this place, given the ratings it has received, would have professionals who know all the ins and outs of cleaning. And I paid the price for assuming. As I was still in a three-month long transition from Laguna Beach to Short Pump, I simply hung my laundry in my new apartment and focused on the move for my business. So it wasn't until long after that that I was readying for a Christmas black tie event and realized I had an unserviceable suit to wear. I ended up cancelling and staying home. Yes, Puritan is certainly pricier than its competition, but (again, I assumed) this is due to its personnel's expertise. Apparently, at least in my case, they did not observe what I believe is a standard understanding that one never, ever, puts an iron directly on clothing to press it. One must first place a wet cloth on the fabric so that the metal of the iron does not transfer a nasty shine on said material. Throughout many years in school in the UK and 20 years in the Air Force and all the years since, I never had this happen to me (and whenever I iron my pants, I always use a wet cloth, as taught to us as 9 year olds). Until now. So I have an expensive tux in my closet with several areas of it with a gross and cheap-looking ironed-on sheen. I'll not be giving any more business to this place, and I'm on the hunt for a location where its personnel are properly trained.

Miranda Jaroneski

Employees are helpful and friendly. Always willing to help. Quality of cleaning is fantastic!

Thierry Andrian

Great experience! Received a hand written note in an envelope from Ms. Lorie when I picked up my garments. So kind and welcoming. I will be back. Don’t change. The experience brings people back.

Bob Lannon

What a delight when entering this place of business at 7:00am to have Lori the store manager call you by name with a big smile. A very warm welcome she offers on each visit. The young lady in the evening Synise another long time employee at this location is equally quick with having my pickup ready as I enter the door. It's a pleasure doing business with Puritan Cleaners at this location.

Ben Gassmann

Lori greeted me by name as I came in to pick up my order (which was completed by the promised time). She took care of finding my items and getting me checked out efficiently while smiling the whole time. What could have been an typical everyday errand was a pleasant experience.

A. Gallagher

Lori is always ready with a smile and quick service. She knows my name and account number and is getting my order before I even say hello. If she is with another customer she acknowledges me with the promise to be right with me. Have always had great service at this location.

Panagiota G. Kalamaras

Great job removing some very difficult stains from a white jacket. Highly recommend. Thank you.

A ANG

Great service! All the employees are friendly and customer focused. Jynise stands out. She's professional and I can always count on a smile and prompt service from her. The level of customer service, cleaning turnaround time, and quality clothing results far exceed the competition. 10200 W Broad is a well managed location. It's my go to! Mgmt, Jynise and team keep up the great work.

Junyu Lu

They unbelievably cleaned all the stains on my shirt. Fast service. Highly recommended!

Angela Mcgranahan

Lori's service was courteous and quick!

Thomas Flournoy

I've been getting my clothes laundered at Puritan for years. It's always a great result and great service.