Reviews of Servpro of Bennington & Rutland Counties (Cleaning Company)

Cameron Harris

You all did a wonderful job and the entire team was both professional and polite. I wanted you to know our experience has been outstanding.

Nancy Lussardi

Professional, honest, hard working and they truly care about every customer and making a stressful situation a little easier.

Cameron Harris

You all did a wonderful job and the entire team was both professional and polite. I wanted you to know our experience has been outstanding.

jaime poulin

I own a home in Rutland and Called Servpro Yesterday, the 25th of January. Like many in the area, the nasty weather has caused flooding and we woke up to a wet basement. Having had excellent experiences in the past with Servpro in other parts of the country, I immediately thought of them. I will need to ensure that this situation is remedied properly as the basement is finished and our bedroom is down there. I called and spoke to a woman on the phone for a while. She was quite helpful as I had several questions. I wanted to get them out to the house and she explained that as the situation was bad all over, the earliest they could come was Sunday. There were about 30 cases ahead of mine. Having limited options and wanting to have the work done by the professionals, I signed up. I did tell the lady that I had a plumber coming out shortly to verify the problem was not mechanical related and that I would call back before 5 to verify. I also told her I would begin an insurance claim. She advised me to hold on as my deductible is $1000 and the job might not be that much. I asked her how late she was working and she told me 5:00 pm. I called back close to 5 and some clueless man answered the phone. You know, you would think that a company like Servpro would train people on proper phone skills. I asked to speak to the woman I had spoke to earlier and he said she was gone. I told him I would like to verify my Sunday appointment and he said I was not on the list and that Tuesday would be the earliest. This was unacceptable to me as I know the difference a couple of days can mean to a wet basement, carpeting, furniture and walls. I repeated my request for Sunday and he simply reiterated that it would be Tuesday earliest, with no empathy or concern evident in hos tone. He said that the notes said I was going to get an insurance claim started and was holding off pending getting that action. Not at all true but why would it matter? The work had to be done. I wanted them to come out. I did explain to him, even though it is irrelevant, that the other agent had recommended against starting a claim pending estimating the job. To my disbelief, he told me that she had not said that, as if he were in the room to hear the conversation. Well, she had. At this point, I pretty much decided that perhaps the safety of my home, placed in the care of people that obviously don’t care, might not be the best idea. I told him that at this point I was uncomfortable and he rudely told me to get some one else, as If that was nor already the plan. I hung up. I am not one to write bad reviews, as I believe they do impact others thoughts, in this case, I simply cannot refrain. I will be leaving reviews anywhere else that I can think of and contacting Servpro National. Beware, It did not feel like he was having a bad day, it felt like it was normal.

Lani Smith

Thank you for such a quick response to our home with the flooding we had recently. We appreciated the thorough and thoughtful job your crew provided. We also appreciated how helpful the lady who took our call was and how your office communicated with the progress. As a local, we will recommend you as a local company.

Deborah

Excellent experience. Highly recommended. Bill is very personable and easy to work with.

Barbara Carse

Received a scary but incomplete mold report during an inspection of our house. Bill and his team were very helpful in analysing the report, very quick to go an inspection the house, and very thorough in dispelling the concerns raised.

S Friedman

The attention to detail that this company provided is second to none. The office staff is extremely knowledgeable and the technicians that were in our home made us feel at ease during the cleanup process. Thank you!

Alexander Vincent

Very professional and competent company. Highly recommend.

Terri Hathaway

Bill Praetorius and his crew are great. Very responsive and responsible. I recommend them highly.

Scott Brennan

My vacation home had a burst pipe that dumped several hundred gallons of water through my first floor and into my finished basement. Servpro handled removed all the water and destroyed property. Crews were great and answered whatever questions I had and completed the work in a timely manner. I would recommend Servpro of Bennington to anyone how needs their services.

Morinda Carlsson

I normally don’t write reviews, but want to shout out our fantastic experience with Servpro of Bennington and Rutland Counties who gave us the best professional service when we had devastating water damage throughout our home from pipes freezing and bursting. Unlike so many other companies today, Servpro quickly answered our call for help...and quickly scheduled appointments which they always kept on time. Since we were pretty much in shock and didn’t know where to begin, we really appreciated how they clearly and in detail described the work we needed and treated us with understanding. But, we still were afraid that there was no way any restoration could be successful because the water level was deep and the damage so severe on our wood floors, carpets and furniture. Plus, everything smelled so bad .When their Certified technicians arrived , we were relieved to see their top notch and systematic work using the most up to date restoration equipment and how they successfully tackled every area of damage we never thought possible ! We always will be grateful beyond words to the terrific people at Servpro of Bennington and Rutland Counties for returning our home to us like new.

Alexander Vincent

Very professional and competent company. Highly recommend.

Morinda Carlsson

I normally don’t write reviews, but want to shout out our fantastic experience with Servpro of Bennington and Rutland Counties who gave us the best professional service when we had devastating water damage throughout our home from pipes freezing and bursting. Unlike so many other companies today, Servpro quickly answered our call for help...and quickly scheduled appointments which they always kept on time. Since we were pretty much in shock and didn’t know where to begin, we really appreciated how they clearly and in detail described the work we needed and treated us with understanding. But, we still were afraid that there was no way any restoration could be successful because the water level was deep and the damage so severe on our wood floors, carpets and furniture. Plus, everything smelled so bad .When their Certified technicians arrived , we were relieved to see their top notch and systematic work using the most up to date restoration equipment and how they successfully tackled every area of damage we never thought possible ! We always will be grateful beyond words to the terrific people at Servpro of Bennington and Rutland Counties for returning our home to us like new.