Reviews of SERVPRO of North Irving (Cleaning Company)

Michael Thomas

Had a fire and asked this company to come out. They took care of everything from cleaning my clothes to rebuilding my home. The rebuild manager Bill was one of the best contractors I have ever had to deal with. He knows what he is doing

Lori Conatser

Servpro completed a mold cleanup at my house today! It smells better and everyone I spoke to was informative and knew how to calm my nerves in this situation. We will also be using them for the put back of our home!

Taylor Avrett

I woke up in the middle of the night to more then half my home filled with standing water. I called Servpro at 2 AM and a team headed straight over to start extracting the water. They explained everything in great details and kept me full of knowledge throughout the whole process. I found that their whole team between the crews, the office, and the management were all very helpful. The general manager was also very helpful with all of my needs. I recommend them to all of my family and friends. I will definitely use them again in the future!

Ron Byland

Servpro was amazing! They helped me with a water damage in my home. Jessica called me daily with an update on my home. Highly recommend this Servpro!

Jes Martinez

Had an unexpected water leak from my bathroom that ended up damaging my bedroom floor. I've done business with these guys before so I was sure I would get a great service. I was more than pleased. They provided a special formula to kill any mold or bacteria since I have carpet in my bedroom and it worked great. Their equipment to clean up the water damage was perfect for the job. Thanks for the reliability and hard work as always!

Lucinda Quintero

I wanted to share my experience with servpro. They came out to give me a quote on my house cleaning. Jessica had the estimate to me within a couple of hours. They came out and cleaned my home. They did an amazing job. Thank you servpro

Carley Ogletree

Jessica Doherty from servpro of north irving was extremely helpful and professional! Would definently work with her again!

Alex Garza

They completed my water damage in a timely matter! I will call you when I need you again!

Teresa Aubrey

Professionalism, expertise and excellent customer service by Jessica Doherty. 5 STARS to her !! I highly recommend this company.

Stephanie Tamez

Paula Flores from the north irving location was a great help to our needs.professional.polite.friendly and very considerate of our needs and concerns.would recommend service pro over any other company in this line of work.there prices are truly reasonable.and get get the bedt customer service ever.ask for paula and her crew.you will not be disappointed.

kylie martin

My washer hose was installed incorrectly and before I noticed my whole bathroom was flooded. It was late but I called and Jessiica was so nice and made sure I knew exactly what was going to happen. Would recommend to anyone!

Penny PV

When my water heater burst and flooded my carpet, I almost panicked. When I called Servpro I talked to one of their service reps, Jessica Doherty. She was very helpful in explaining the whole process. Her curtesy was so refreshing in this age of automation and disinterested so called customer service.

Donna Etheridge

Shout out for Jessica D. who made this experience bearable. Thank you!! Highly recommended!!

Laurisa Galvan

Biggest scam! Do Not use Serve pro! I received my textile items back smelling of smoke, and ALLL my leather items were ruined! Not because of the smoke damage but because serve pro is not qualified to clean or "restore" leather items. I mean all items, Shoes (30+ pairs), belts, purses. Poor Quality and No sense of urgency to get your items back to you after a disaster happens. They DO NOT even keep an inventory of your belongings!! Lost several of my belongings! Entire pairs of shoes! They returned single shoes to me haha! Such a scam! Theyre making a killing from the insurance companies and are destroying property. After Months of having my property and insisting they took inventory and photos of everything and brand and necessary details for the insurance... the attached photo shows their detailed inventory.

Tanya Jackson

When I was checking for a deep cleaning of my house I spoke with Jessica Doherty in Irving. She took the time to explain their services to me. I appreciate the time that she took and her customer service was excellent!!! Thank you

Alfred C Davila Jr

Servpro was at my home at the time I requested. Jessica talked to my adjuster and informed him of everything that needed to be done and it was approved in minutes. Good work servpro!

Kris Brandenburg

They were out to the house as quickly as possible! Explained in detail the issue and the repairs. Great customer service, prompt response. Thank you Kameron for helping us!

Brittanie Slown

The customer service people were great! Jessica was great at communicating everything so nothing was a surprise. Very impressed.

Ed Blevins

Thanks for the help with our cleanup. Jessica was great keeping us updated.

Jena Hately

Thank you Jessie Doherty for you did!!! You were helpful and very professional.

Jared Metheny

We were affected by the recent flood in Ellis County and we immediately called. They answered promptly and the owner, Micheal, personally came came out the same day with a humidifier and fans. Then technicians then came out every day over the next 5 days to see if the drying process was on schedule. They explained the process in detail, assessed the damage in the house, and operated very quickly with the equipment. Everything was handled very smoothly and professionally, which helped ease the stress of having had the house flooded. Very appreciative of this company and everything they did for us.

Alyssa Garca

Called in for information about the flooding in my home. I spoke with Jessica Doherty in irving and she was very great explaing the process that would need to be taken. Excellent customer service!

Jeremy Ryerson

When you have to call Servpro, 9 times out of 10 it is because you have had an unfortunate experience. I called the Dallas Serv pro and talked to Jessica. She was very knowledgeable, professional and informed. She explained to me every step of the process, and what they were doing. Communication was excellent and customer service was top notch. Thank you Jessica for bringing hope and satisfaction to a situation where there was very little. Jeremy Ryerson

Morgan Marshall

Cameron is super helpful and I'm glad they were there when I needed them!

tybee sola

such caring and helpful workers very professional

Ashley Sharp

Great place!! Kameron is wonderful and very professional!!

Woodrow Stone

Wow Jessica really knows her stuff what great service

Amy Catherine

Friendly staff and good food

Paul McDearmon

I had a water heater go out in my house I have hard wood flooring Servpro of Irving really helped me out from the phone call to the office to them coming out and cleaning up everything thank you servpro

Joe Barrera

Jessiica was a big help during the rough time, she walked us through the proses and explained what was going to happen. She dispatched the technicians and when they arrived worked on the cleanup and drying proses just like she said they would. We are very satisfied with Jessica and would happily recommend SERVPRO of North Irving to our friends and family...

sky tennant

great company they do good work. Kameron was friendly and respectful.

Joni Clemens

Had an unexpected damage at my home the company was fast and very comforting in this terrible time. Kameron was very helpful and understanding made sure we were happy with the work.

Ana Ender

Very appreciative of these guys. They got to my house in less than an hour and knew what to do right away. The office lady that worked with me didn't give up when my adjuster didn't want to pay for some items. In the end everything was approved. They were nice and professional.

Bikini Time

Jessica has very good communication skills and understanding when I had to call she’s definitely happy to help

Kristi Coats

Jessica conducts awesome costumer service!!!!

Liliana Sletmoen

I've called on Servpro of North Irving before when I had a small water damage at my house, and they responded so quickly and did a good job that I thought I'd try them again. This time I needed help cleaning my linens. They are too big for my washing machine and I couldn't get them cleaned correctly. After I found out they also sanitize pet beds, I decided to give that a try. They picked up and dropped off everything at my house and were very nice and professional. When I asked how they were going to clean my items, they gave me a full explanation and showed me a video on the spot. A few days later, everything came back smelling great and feeling light and fresh. My pet beds are also x-large and it wasn't a problem for them. They got rid of their stains and now they look cleaner than when I got them from the store. My house smells great now with the fragrance they used (which is optional and free, but it smells so good it's worth getting). They even gave my dogs a box of treats! I'll call on this Servpro office for anything else I need in the future. I recommend them highly.

Vince Vela

Servpro and Kameron were great to work with! They were professional and effecient with the service they provided. Would definitely recommend to anyone!

Dakota Avrett

I have not had the best of luck lately. I am now going on my second water damage in a matter of just a couple months. I reached out to this Servpro because they handled my first water damage and did an amazing job. I called them out again and they rushed right over in the middle of the night to help get all of the water out of my home. There technicians and managers are very helpful. I will definitely call upon them again.

danny howard

Great job. Kameron was quick and efficient.

leo alonso

I want to thank Servpro and Maria for a job well done. Thank you!

Ross Wheat

3 months later, repair and restoration are still not complete! Inflated attempts to fraud our insurance company requesting way more than necessary, not truthful about install dates and having to chase down a rep to get an answer, subpar construction work, all of these just a quick summary of the hassles with this location. USAA will definitely be receiving a full report of issues as well, hopefully they'll choose to remove from preferred vendor list.

Alexandra Tunnell

Jessica Doherty is the best! She communicated perfectly with me and has outstanding customer service! Thank you for your service!

Maria Hernandez

This Servpro is the most advanced franchise in Dallas I could find! I ended up working with them because another Servpro could do my water damage but not mold. This franchise could do EVERYTHING for me and I would rather work with just one business than hire a bunch of different people to put my house back together. I hired this franchise to do the entire project and they did a great job. I thought every Servpro franchise was the same, but that's not true! This one actually does everything and is the only one I'll call if I ever have another flood. The process takes a while because they have to get everything approved by insurance before they do the work but there's no way around that!

Michelle Sheppard

Jessica Doherty was an amazing help with my Servpro experience thank you so much

B Jack

This is the best servpro office I have worked with. The staff is friendly and professional. They do a great job and know how to get the job done. I appreciate them helping me.

Esmeralda Gomez

Great customer service and very clean work. Maria A thanks for all your help.

Rose Flores

Have great service, thank you Kameran

Kim Smith

I wanted to say "Thank you" to Jessica Doherty for her help. They did a great job with my linens. I recommend that you use them for your restoration needs. Great job folks!

Zulema Chavez

Servpro came to my home for a fire and cleaned my contents and I had them back within 3 weeks free of smoke smell! Highly recommend! Great company!

Katie Groom

After the great mitigation team finished their part, I asked if they could put my home back together. I had no idea one company could do it all. That's awesome. The manager named Bill and his crew wasted no time helping get my home and life back together. Thank u guys. You are the best.

Kevin Wade

Great communication! The guys that came to my house and did a carpet clean for a reasonable price. Thank you

kala james

Jessica sloan has great customer service very great attitude !!

Aaron Trowbridge

Thankful for Servpro. Had fantastic service from Jessie Doherty. She is knowledgeable and professional

ReRePhilips

Beware! Very very sketchy company. 3 of the 5 star reviews on here are from the company employees. Beware! They will charge you 4x what they tell you. Awful experience. So disappointing. Should have read all of the different website reviews first. They tell you to give them your credit card then they give you a low ball estimate of what it will cost so you feel comfortable doing so. Then they send you an invoice at the end with multiple erroneous charges. I tried calling the accounting department multiple times to discuss my charges with them. No one ever returns my calls. Jessica the account manager is allegedly “in a meeting” every day all day, as is her boss. And despite multiple calls to the manager, she is always “in a meeting” and refuses to call me back. If you were honest and not corrupt, wouldn’t you talk to your customer without any hesitation? Ive even tried to reach out to the owner Michael but they will not connect me. This place it’s super sketchy.

Becky Davila

Servpro was amazing. They came to my house and cleaned up the water in my home. Jessica turned everything into my insurance for me. They performed my rebuild and my house looks brand new.

Crystal Slown

Great service, wonderful communication. Thank you Jessica Doherty for keeping us updated and making things go smoothly.

Greg Sletmoen

Top notch service...had a bathroom leak upstairs which trickle down to our closet...the service was fast and very professional ...our clothes were sanitized and itemized...you cannot find a better service out there

Monica Pappas

We had a great experience with our technician TJ and this Servpro location. Communication was excellent and TJ personally kept us informed of what was going on every day when he checked the status of our flooded rooms. I highly recommend TJ and Servpro!

Cristal Alonso

Thank you servpro for your help in my time of need! Maria especially made the experience less stressful!

Pool King

If you need your furniture and clothing cleaned, they are the way to go! We recieved our things back today and you cant even tell they smelt like smoke at one point!

Patti T

Ronal of Servpro North Irving was a lifesaver with his competent, effective, professional work. He assessed the damage, worked with the remediation group, effectively removed the damaged sheetrock, and explained the whole process clearly to me and answered all my questions and addressed my concerns with patience.

Marti Lambert

Great company. Kameron was very helpful.

James Dean

Thank you jessica for all the help anyone could give..

dave Warringer

Servpro came to my home within an hour and cleaned up all the water in my home. Jessica was very friendly in the phone with me.

Kylie Bettell

Great company very professional on time and precise with there work Kameron showed great customer service had a great attitude.

Michael Weaver

People here are helpful and knowledgeable about cleaning up when horrible stuff happens in your home with water or smoke