Reviews of Merry Maids of East Dallas (Cleaning Company)

Rodney Petty

This company provides great service! The workers are polite and very efficient. If you’re looking for a cleaning service, I would highly recommend Merry Maids!

Lisa Cruze

The ladies were very nice and worked so hard to help me out. Wish I had done this sooner. I work and take care of little ones and the house is too much to clean by myself. Now I can focus more on my kids and my job.

Kim Flores-Swenson

Martha and Jerome came right on time and they did a fantastic job! They talked with me and my husband and asked lots of questions to make sure that our expectations were met. They were extremely professional and a joy to work with and have in our home. Merry Maids of East Dallas, do whatever you can to keep this valuable team. We are grateful and our house has amazing energy to start the school year.

Larry Foxx

Regina and her partner great job last week they're coming again today but I'm not at home yet this is the best way for me to be able to you send me to send you a review (Email)

Joe Melton

Your services help us enjoy a clean, neat home without aggravating chronic physical problems. Bi-weekly cleaning provided by friendly and thorough Merry Maids also motivates us to keep up with what we can do in between visits.

Suzanne Gray

The 2 home technicians (a.k.a. Domestic Dynamos!) who take care of my home always do an excellent job and they pay special attention to my "must-haves" such as thorough stair vacuuming and special attention where there is high pet traffic. GREAT service!!!!!

S Wadsworth

I liked Joe, the Merry Maids representative, coming to our home and discussing your products and services, and then our plans for the initial and future cleanings. I liked the team work, and I liked their thorough cleaning. There was one thing I didn’t like that happened when we did our pre cleaning walk through. I showed them the upstairs bathroom & mentioned the tub was draining slow & that it was it hard for me to clean it (until it’s fixed). Instead of the lady saying something like “that’s ok - we can clean it” she made a grunting sound & didn’t reply. That moment has stuck with me because I am paying for your services to clean our home. I am really still upset about it & our cleaning was six days ago.

Danielle Gardner

Always timely, thorough and love the way Merry Maids leave my rooms smelling.

Laurie Thompson

April did a fabulous job yesterday. She cleaned and dusted places that are usually missed. She took a lot of care and I appreciate that. To be honest, I had been thinking about switching services because of the lackluster job the last few times. Thanks to April and others who have done a good job, I will continue with Merry Maids.

phil sargent

Tina did a much more thorough job then what we usually get. In my opinion, her performance should be what you set your standard at. All of the girls have been good and very polite but the job Tina did is what I would like to expect. My only concern is that I would prefer to have the same girl or girls each week. I would think that would have many advantages to both you and I.

Jennifer Beck

Worst decision I ever made was going through Merry Maids! I gave them 2 chances to get my first deep cleaning done correctly, both times I did not feel the cleaning was done as promised. They used a vaccum cleaner on my wood floors and may have ruined my floors with scuff marks!!!

Frank DeGise

The folks that arrived were excellent, Gina did an amazing job coordinating help and cleaning a pretty large home that hadn't been cleaned in a while, I would highly recommend Gina and the rest of the team!

Chaytor Rist

Nice management!

Donna Sims

Toni is the best ! Friendly & great service .

John Bielawski

Kelli is great!

BobnRuth Whelan

Ieshea is great and such a pleasure to have cleaning our home.

Rebecca S

Kathy J and Alexis were wonderful! I loved how my house looked when they were through.

Cynthia Beversdorf

Always prompt and friendly! They do a great job!

Sharon Lindberg

The good: the were generally on time, on schedule and allowed for day changes pretty easy. The bad: they would do ok work, then sub-par work (where I'd have to call and they would come back out and re-do the work they missed), then they would sharpen up and be better for a month then slip back into sub-par work. They also began using my products and one of my bottles of air freshener went missing. They gave me a price increase after using them for 8 months or 24 cleanings...I wasn't happy about it given that their service was lacking but decided to give them a chance and told them that if they were increasing then they needed to ensure the service would be done! After a month with the new price, we had an incident last week where the cleaning crew literally did half the job, I wasn't able to have them come back out to re-do the work and requested a refund. They were totally not compassionate to my needs, said no refund and then wanted to increase my rates again. Basically they are trying to give me the finger. So unless you want to pay for sub-par work, and having to call them and have them come back out to re-do work...use someone else!

Carla Terry

While it took some time to get in the groove, MM has always responded in a positive way to anything I wanted done differently or better. MM has worked with me to assure our cleaning needs are met in a timely and reliable fashion including a major remodeling project.

Tammi Black

The representatives are always quick, efficient, and friendly - and they office smells so nice when they're finished!

Kristy Henry

Tiffany who helps with our home is so sweet and professional of course. From the first day she came she listened to everything we needed. My Mother who is elderly Tiffany understood her needs she always makes sure to check with me what would be best for her that day...Regarding where she should start cleaning first because I have to help Mom to the den for her room to be cleaned. She is the greatest and the dogs adore her too. Don't worry, I put them up not to disturb her. I love the Vacuuming and tile work that is done! The wood work and polishing is good too along with the bathrooms. We thank you for your services and always being here for us on our scheduled time. It is so important to me. Thank you again, Sandra Belcher and Kristy Henry (Her daughter)

Kay Delgado

I have used Merry Maids for a couple of years now. They are reliable and efficient. The ladies who clean my house have always been very friendly and polite. Thank you.

Selena Ortega

Great service all the way around very happy

Thomas Beacham

Merry Maids has been servicing our home for a bout a year and we really enjoy doing business with them. Their field staff is top notch! Tom

Melinda Schaefer-Mills

I have worked with Merry Maids-Mesquite for nearly a year and they are FANTASTIC! April, by FAR is my favorite house cleaner, however everyone they have sent has paid attention to detail and has done a great job. The ladies in the office are polite, sociable and get things done! They are the best!

Phillip BERRY

Staff is very friendly and the house was prefect.

Cody Lieuallen

I have no complaint about the service I receive from Shannon (who is great by the way, I called the main office to only request her to clean my house) my complaint is the main office is not the most organized and sometimes takes several calls before things are corrected. Also I wish they paid employees a more reasonable amount or % of what I pay for the service.

Tracy Dean

We love Merry Maids they always do a faboulous job for us

R Abdusamad

I had been a long time customer of Merry Maids and with my last two cleanings had experience a serious lack of professionalism and lack of knowledge in diversity. One maid waltz into our home stating she was giving instructions to not touch our prayer rugs in which was never advised. Instead, it had been "discussed' among the workers. I spoke with management about the ordeal which only an apology was offered. Lastly, I get a call from my babysitter while on a date with my husband that one of the Merry Maids came into our home adjusting our thermostat and telling my children to clean up their toys (bullying). My babysitter told her that is what she was hired to do and she responded they were old enough to clean up and that it was too much. She later proceeded to make derogatory remark pertaining to a torn American flag she pulled from my children's trashcan stating to them as she waved the flag oh look a burned American flag in the trash can. Learning of this disrespectful and bullying act made us quite upset and placed a damper on the mood of our date that we ended our date early. I spoke with the manager Tisha who was apologetic but seem to make up excuses for the behavior of the workers. I asked for a refund of the last cleaning and to be removed from the contract we were considering renewing due to the lack of quality service and bigotry. Tisha refused to refund me for the poor service but claim to remove me from the contract. Management can't be that sorry for these ladies they chose to hire because they are still employed which means the company condones this type of behavior from their employees.

Andrea Simpson

They are wonderful

Angela Day

As a married mother of three bouncing baby boys I've always had to keep the energy level through the roof. I got sick several years ago and just couldn't handle everything life threw at me. I'm sure mothers know the feeling of being at a restaurant and your kid makes a spill. You want to grab a mop or towel and clean up but you don't have the tools. Relying on the staff to help can make or break how you feel about the place. That's how it feels living with illness. I don't have the tools and need to rely on help. I've had other cleaning services that did the job and they did anywhere from poor to good. However, never have they made my house feel more like home until today. Thank you to the ladies who cleaned, organized, and even in some mild ways redecorated. Even my eight year old was impressed with the way one of our family pictures was displayed.