Reviews of Galaxy 2000 (Cleaning Company)

Jessica Hime-Smull

I bought my rainbow in Colorado and was having a issue with it now working as well as it did when i bought it. I found a rainbow dealer based out of Austin's called Rainbow Vacuums Sales & Service Galaxy 2000. The dealers were a couple and the came to my house to check what may be wrong since i would not let them take my machine out off my house. They then told me the filter was bad. Not dirty because when he cleaned out in the kitchen and the water was clear. So something else was going on. They then took that part with them so the tech could look to see what was going on. The said they would call back by Friday and the took it on Wednesday. Saturday morning still heard nothing so i called the main store and the guy who answered the phone told me she was given a replacement to give to me. At 4:50 pm still no word from her I call back to the office the owner answered i explained what was going on. He then said that i could not have talked to anyone because the office was closed. I told him i called at 10am and he said they closed at 2pm and he was going to call the dealer. I then get a call from her and got a long story of excuses why she did not contact me and tells me that she will bring my part over at 6. At 6:42 pm i get a text from her saying that the filter is $59. I then call her to see what is going on. See this was never discussed and all my warranty info was taken when they were here. Why should i pay anything when it is covered under the warranty. Anyways, she was very rude on the phone saying she told me this before she left but if that we what i needed a new part that i had too pay for why would you take mine, also why was i told by the office that a replacement was given to her. She then tells me when i called her back that the owner will discount it to $45 or i could set up two shows for her and get it for free. She gives me corporate number and the wrong number for the owner. I called the office number and when it was answered i asked if i was speaking to the owner and he said "it sounds like i am talking to a rude customer." i was calm still until this point. Out of a kindness i was letting him know of the customer service his reps were giving to me. His was worse. He was yelling and would not let me speak so i let me husband talk to him and he said in short since we did not buy our machine from him he was not going to help us. Our part that they still have is being mailed back to us and I'm only going to deal with corporate. This is the worst service i have ever received. I sold rainbows in Colorado and i know that the warranty will cover the party that was having issues.

Jean Paul Guardiola

I own a Rainbow Vacuum system since 7 years ago. The machine is a great vacuum system and in this last 7 years we never had a malfunction or anything else with the machine. Beginning of October 2016, we received a demonstration for all the Rainbow products. The representative and sales man from the San Antonio, TX area that came, checked our vacuum and told us that it was in a great shape, that the engine was working perfectly, and that the only thing he recommend us was to replace the EPA filter that the machine use. He told us that only cost $50.00. We agreed and gave it to him so he can send the machine first time on the next day (Monday) to his “headquarters” in Austin TX, the company Galaxy 2000. Wednesday of that week the technician called my wife to let her know that the cost of the filter replacement is going to be $152.80. My wife asked him why that much and he answer that the filter cost $50.00 and the rest is taxes and labor cost. Once again we agreed and paid on October 6th, 2016 the quantity of $152.80 for the replacement of the filter. The vacuum arrived the following Saturday, October 8th, delivered by the Rainbow sales man that offered us the filter replacement. The day after, (Sunday, 9th) my wife turned on the machine to clean our apartment and in less than 1 minute the machine started to smell like something was burning and smoke started coming out from the engine. Immediately, we called the sales man and he told my wife to take the vacuum to his house first thing in the morning because they will respond for that issue because he was a witness that the machine was working perfectly when he took the machine for the filter replacement. It been a month since that and the past week, we receive the notification that the replace of the engine will cost $450.00 plus tax. We told the representative from Rainbow that he told us that the company Galaxy 2000 was going to respond and now I have to pay when I sent the machine in a perfect functioning and I received it with a burned engine. He answer that he is going to help us but that we need to call directly the Galaxy 2000 for make a formal reclamation. After three attempts on the last week, today, Monday October 21, 2016 my wife called and spoke to the Galaxy 2000 owner, Ken Bashford. He told her on a very mean and disrespectful way that he knows the case and that he was going to give us a discount for the replacement of the engine. She explained him that she doesn’t feel that it was fair that we have to pay the replacement when we sent the vacuum working in a perfectly status and we received it throwing smoke and not working. He answer her that “that was a coincidence” and after that with a loud voice question her “What else you want me to do?”. She answer him that she was feeling intimated and that she didn’t want to continue the conversation in that way. We feel very frustrated because we have an asthmatic kid that needs that machine (because it’s a really good vacuum that cleans very deep). We just wanted to give a tune up maintenance and we received a broken machine. That my machine was broken after a filter replacement it’s not a “coincidence”.

James Harralson

It is the best home cleaning system that anyone would ever own I recommend that you see a demonstration

Vanessa Kinane

I wish I didn't even have to give it a star to rate it. I entered into a contest to which a couple days later I'm called and told I one a free system and the rep wanted to setup a date and time to come out and install the system at which point and time I am told that both myself and husband would need to be available. Come my appt time the rep calls asking for directions to my home to which I give clear directions. I live in a community and do not have an exact physical address for my home however I did give the rep very clear directions on how to get to my home. 20 Minutes passed and I call and ask if it would be easier for me to meet her in front of the community and she can follow me to which she responds with she has been here before and b/c I do not know my street address she is not very comfortable and doesn't feel safe b/c she has to come in the home and show it so she is going to give my paper work to the office and someone else can call and schedule IF (big IF there) they want to. As I was trying ask with whom would I be speaking with and get their information she said ok thank you and hung up on me!!! At this point i was more than frustrated my husband and I had changed our plans around so we could be here and the rep completely just disregarded us like that. I callled her back to ask with whom I would talk to and try to get a number. And explained to her I just moved to the area so I am sorry that I am not all that familiar with it and can't be precise as she would like she rambled on about how she has other families to see and her supervisor is in the car with her etc But when I tried to explain myself she would cut me off and tell me she is talking. Very unprofessional I am disgusted by this and would not want her or any business in my home that does business in this way. I haven not even received the product but I know that if I am treated that way before even getting it I can only imagine how I would be treated if I ever needed customer service. I called corporate and left message and will be calling on monday as well. I do have my calls recorded I am not sure what can be done if anything but I am disappointed my time has been wasted. Thats something I wont get back.

JENNIFER PLONKA

This is my favorite place to learn about air purification and vacuum equipment.

Nancy Retzloff

I inherited my rainbow from a longtime friend. she bought it from her aunts estate years ago, but she changed her house to all wood floors and gave it to me over 12 years ago. It is still stored in its original box and it has always been well maintained, as we both understand the value of the rainbow. I also occasionally took it in to a Rainbow service center to get a good internal cleaning. The last time I took it in on 6/2/18 for cleaning and to replace the cord, which has a small cut in it. I was called by tech on 6/5 w estimate and they said it should be read on 6/11-6/13. On 6/25 i hadn't heard back so I called to check. They said they had not received the part. Hoped it would be ready next week. 7/16 - I called and tech was gone for the day. 7/17 tech said part came in today and will call in next few days when ready. 7/24 I called and was told he's trying to get it done today. 7/26 - I called and it was ready. I picked up a machine. It was not the same machine I brought in. Replacing the cord should not noticeably change the appearance. 10/15 I finally had a chance to use the rainbow after a long renovation and both latches disintegrated to pieces. 10/19 I took it in again today for round 2. They told me since I store it in the original box and they said the serial # is on the box. I went home and sent a picture of serial # from box, which does not match the serial # on the machine I took in today. When I called to discuss, I also realized the old claim ticket I had from June does not match the service ticket that was on the machine.

Real Talk! Melvin & Shanequa Wilson

The office in Roundrock where Tyke Callison work is horrible. He will lie, not honor contracts and he will still leads to make money for himself. He dont have a teachable attitude to learn something new. Tyke will dish things out, but cannot receive what he wish out. He fills it is funny to dishonor something and the reason he gives, (He is the Boss) boss of what actually. That office in general with how things in Ryan need to be shut down. If you need anything from the Rainbow products go to Anderson Mill road in Austin, that is where Ken is and he is an amazing guy. He is trustworthy and honest. He is a man of his word.