Reviews of ServPro of Rutherford County (Cleaning Company)

lowes book

I love this company .they are very knowledgeable ,honest and friendly .They explained the process and answered all my questions along the way .Great company

Stuart West

Did the job super expensive

Patricia Mabry

The whole crew was awesome. They answered all my questions and more. Thanks juan, cody and brandon

Sarah Moore

This was a most pleasant experience when I needed it most. Jason and Jameswe both a pleasure to work with I would recommend serve pro to anyone

Tom Wilson

Lucky to have this company in Rutherford County TN. The owner and his staff couldn't have done a better job at restoring my floor after water damage. I would recommend SERVPRO of Rutherford County to anyone that wants an A++ company to get the job done right!! Sincerely, Thomas Wilson

Patrick Smith

Great customer service and quick turn around!

Linda Turner

Ryan and Nathan were very professional!

Loren A Sanderson

My enjoyment of the snow and cold temperatures last week was rudely interrupted when my water heater decided it would be a good time to explode like a frozen can of Coke. Fortunately, the one thing my inept property management company did right in this debacle was to call SERVPRO. After working a long day then surviving a near heart attack when I heard a loud boom and hundreds of gallons of water rushed out into my home, I was not in the best frame of mind. Imagine my relief when Jason and Patrick appeared at my door minutes after they were called and confidently and competently swept into motion like the pros they are. Not only did they take quick measures to remediate the emergency water damage, they also did a pretty amazing job remediating my poor frazzled state of mind by keeping me laughing and putting me at ease in the midst of all the chaos. Believe me, when the worst happens and you have an emergency in your home, you want people in there with you to fix it who are personable, warm, kind, and funny. These guys were all that and more. I cannot recommend them highly enough. If you also find yourself in such a miserable situation, do yourselves a favor and call SERVPRO of Rutherford County. They truly make the best out of a bad situation!

Roy Davenport

Servpro guys were at my house a couple of hours after I called. They knew what they were doing and kept everything as clean as possible. Worked with my water damage issue for 5 days and made everything right. Couldn't ask for a better experience

Cecile Casey

I called to have a walk inspected for mold and moisture. The tech was helpful and prompt, and it was free! I would definitely call them again!

Will W

I recently went to Houston as part of a Harvey relief effort with my company. Because I have worked with SERVPRO before and know they are the experts in recovery, I called and asked for some safety advice for me and my team. Zach from the flood recovery team was willing to patiently educate me on all the safety gear I would need for my teams and gave me a long list of items to go buy. Few companies would take the time to educate another company free of charge just to keep them safe. I already thought a lot of SERVPRO and this just proves that they are a great company who care about people. Well done, team.

Virginia Cooper

Servpro has performed in a highly professional manner. The team was courteous, worked expeditiously to eradicate the water problem , extremely patient with me as I had recently been discharged from hospital.I would highly recommend Servpro to anyone, especially Mr. Jason Trotter.

Chris Stem

David of SERVPRO came out today to do a mold inspection. Instead of giving me a pricey estimate, David advised me of a low cost way of removing it myself. If you have mold or moisture concerns, I would highly recommend SERVPRO.

Tim Fusco

So, two water leaks in two months. The first was a burst pipe. We called a plumber first and then after scouring the web and reading reviews we gave Jason and ServPro a call. The were out to our place, set-up and getting ready to leave before the plumber ever arrived. When we had our second leak, Jason was honest and ethical enough to tell us that if we used his service it would be a waste of money as the wet material was going to have to be removed anyway so there was no sense in him spending days drying it. THAT was the 5 star moment. Rather than taking our cash, which he could have, he advised us just to remove and replace the wet material. Kudos, lads....kudos!

Tina Wells

I am a new employee of SERVPRO. After just 4 short months its great to see OWNERS who are Operators and who genuinely care for their clients and their community and their employees. I'm proud to be part of such an amazing team. Our main goal is customer service and exceeding expectations in an informative and polite manner.

Janice Dinovo

Servpro of Rutherford co. Very impressive. With in 2 hrs of receiving call they were at my home and working. Very polite crew. Couldn't have ask for better people to come. Highly recommended!

Desmond Watkins

ServPro was awesome! Megan was delightful, informative, and very quick to get me all set and ready to move to my new apartment following the fire a week a before. This was my first time going through this, and they made it simple and painless. I would DEFINITELY recommend them!

Ashlee Walden

Servpro was very attentive, walked me through the process and made me feel at ease throughout this process. Juan and his team were courteous and thorough. They made an unpleasant experience bearable. Thanks!

Derrick Matthews

ServPro of Rutherford County was great. Prompt service and fair pricing.

T. Turner

I was impressed that someone live answered the telephone. Patrick listened to my concerns and scheduled an appointment. The inspection was completed and the information was sent to me timely. The information was clear and addressed my concerns. I had them to come out to do the job for me. I really appreciated the professionalism.

Sherri Corbin

The company was wonderful to work with. David and his team did an excellent job and were extremely professional and thorough! I would highly recommend this company.

Warren Newman

The staff was very professional and I would recommend them highly

Anna-Vija McClain

Ryan and Jason always do a great job!

LeAnn Fitzgerald

Wonderful Company... Professional, knowledgeable and thorough! A wonderful help through a very stressful time!

Opal Fritscher

Absolutely perfect service! Did everything possible to keep the cost down for me. Very professional and friendly techs. Megan, in the office, was also so helpful, kind and patient with me answering every question I had. I highly recommend ServPro and will use them again, if needed.

Adam D.

This company knows how to deliver top quality service with a reasonable price tag. I am so glad I did not try to tackle the problem myself. They got in, quickly dried out the area, and were very good at communicating throughout. They were careful to respect my preferences and offered great advice. I would highly recommend Servpro and will use them without hesitation in the future.

Josh Jacobs

ServPro provided my family and I with exceptional service during a difficult time. Not only were they diligent and hardworking but also provided a customer care that is not normally seen. They literally took care of everything and it was comforting to know we were in such good hands. I highly recommend his company!

Nurse Lopez

We had a leak in our kitchen, and unfortunately our insurance did not cover remediation of mold. Serv pro came in quickly to give us a quote and the prices are reasonable. The workers were very courteous and professional. They cleaned up and left fans running for a couple of days. After the drying time they came in and measured for moisture and everything was nice and dry. We had a great experience with this company and would recommend them to our friends and family.

Jennifer Adams

Jason was amazing! Top notch quality work and best customer service I have had in a long time!! Cody and his coworker were friendly, pilute, and considerate. Wish I could give 10 stars!!

Kazia Jackson

The gentleman came on time and was a great help! Thanks ServPro!!!

Hunter Patterson

Ryan and his team were fantastic. He even came out to our home the same day I called him. They were in our house the next morning ripping up damaged flooring and drywall to begin the drying process. He and his crew called me each day with a status update and kept our home locked up while we were away. They were very nice to other contractors coming in and out as well. I hope I don't need them again, but if I do, Ryan and his team will be my first call.

Jimmy Davis

They were very quick, very thorough and very professional. Highly recommend them.

Crystal Martin

They were very helpful and prompt and took are of the problem immediately. Patrick is the best!

Patrick Edwards

Juan and his crew were amazing! Extremely helpful and professional! Thanks guys!!

H Griffin

These Guys are Pros. Highly Recommended!!!

Delora Massengale

This was my first experience with ServPro and it was amazing! The staff was so friendly and accommodating! Thank you for coming to my rescue!

patti hutchinson

Extremely professional company...we have used ServPro for two separate flooding issues in our home. Both times, we were quite pleased. Should we ever have need again of such services, we will call them in a heartbeat! I cannot recommend them highly enough!

jacqulyn swanson

David and Cody were very friendly and professional. They helped ease my mind when our toilet flooded our bathroom. I would recommend them to anyone with water damage.

Keith Nesbitt

When you need a company like ServPro it probably is not your best day. I really appreciate having a company come in, do their job and leave with little to no disruption to our daily family routine. (Considering when you clean up after a busted water line and rip up the entire floor for a dry out). I am sure this could have been a more painful experience, but I am glad we chose the Murfreesboro Servpro.

Jennifer Purdom

Jason and Ryan are FANTASTIC to work with. It was refreshing to have a partner we could 100% trust during a process we knew nothing about. They took care of us and their crew was amazing!! They worked nonstop in the heat to get the job done perfectly and were incredibly courteous and professional. They provided a detailed estimate and explained everything throughout the process. If you have a cleanup need, SERVPRO of Rutherford County is your answer hands down! Great price for the value and wonderful experience!

Kristie H

Great experience..they were here on time everytime! Thank you for the great job you did!!

Angel Dawson

Amazing company! The guys were well respectful and just a bunch of nice guys!

david hazlett jr

I came across an uneasy fix with couch cushions. We tried everything prior to calling ServPro. There wasn't a true solution in sight until I spoke with Patrick and he assured me they could handle it. Within days, ServPro handled my issue in a timely and professional manner. I recommend ServPro to anyone that may have water damage issues, even in the smallest matter. I'm grateful for this company.

Bryan Arnott

I was distraught to find we had water damage. But, we called SERVPRO and they were out within the hour. Fantastic service and an excellent company to work with. Ryan, Kody and Mark were fast, friendly and hard working! Ryan and Kody listened to my concerns and kept me updated every step of the way. I could not recommend a better company!

Karen Gomez

I would recommend ServPro highly to any of my friends & family. They were truly a Godsend and explained everything they were going to be doing.

Amber Bishop

They were quick and flexible with my schedule.

Shawn Brooks

Highly recommend SERVPRO and a Special Thank You to Jason and Ryan! SERVPRO and the whole crew that came to our home within 2 to 3 Hours of our Emergency made a really unfortunate Cleanup & Restoration job feel not so bad. How can that be possible?! I am beyond impressed. From the urgency in getting to our home, assessing the situation, professionalism, courtesy, safety measures, etc., SERVPRO went above and beyond. Having a Company show up and do beyond what they say they are going to do is a Blessing! Thank you, Shawn Brooks

Ray Cearing

Call ServPro of Rutherford County to clean and sanitize after a sewage back up in our office basement. They were quick to get out and very thorough with there evaluation and execution of the situation. Thank you.

Chelsea Sager

We dealt with David, Cody, Jimmy, and Juan when our fridge tried to destroy our kitchen. They were super professional and speedy with their different jobs, and Servpro even gave us a discount when we had to pay for the service out of pocket. These guys are rock stars; we laughed, we cried, we will always call them.

Terry Holland

This company was a pleasure to deal with. The woman that answers the phone is friendly and called to confirm my appointment the day before. They showed up at my door exactly when they said they would. David was very personable and answered all my questions. I wouldn't hesitate to use them again.

Kristen Rucker

Wonderful staff, very helpful, got the job done quickly!

Jonna Phillips

It is said that you are never too old to learn something new, I have learned I should have called Servpro 1st. If I ever have water damaged again I will call them 1st. Fast, courteous, and on time for appointments. Best of all the repairs were done correctly. They cleaned up and hauled all the debris away.

Regina Hambrick

Servpro, sent their best team to dry my floors, pull up carpet and kitchen tile. They let me know what was going on during the whole process, and someone came each day to check on the progress at a time that was convenient for me. Will recommend to family and friends. Thanks Desjuan, Cody and Mark

Tracy Crawford

The New Owners at Servpro are amazing! I could not have asked for better service. They were quick to respond and walked me through the process. Not sure about the previous people but I highly recommend this location. I would give a 10 star if it were available.

Eric Pflueger

The team arrived quickly after our phone call. They quickly went to work on cleaning up and prepared for the treatment of wet floor and water damage. They were friendly and very thorough. I would recommend them.

Allen Blankenship

The response was quick. The remediation was professional and the ServePro team was curteous when dealing with me. Thanks to Jason Trotter and his team.

Thuy Rocco

The first crew that was sent out did not perform the job completely. Ryan was very apologetic and ensured us that he would right the wrong. He sent Sabrina's team and they were able to get all the soot and black dust out of our home. They were professional, courteous, and detailed. My son and husband suffer from asthma, so the house had to be completely free of soot. I thank Sabrina and her girls for taking care of my home and family.

City Cafe

Fast response to our water issue. Work performed met our expectations.

Quincy.E. Osagie

SERVEPRO of Rutherford County did a tremendous job with mitigating and alleviating a very terrible situation for my wife and I! From start to finish, they were extremely professional, helpful, and remarkable in resolving the water incident at our home! Consequently, I recommend them to anyone and everyone in a water incident with 5 stars and "a 10" on a scale of one to ten!

Michelle

ServPro went above and beyond taking care of our issue. They offered out of the box solutions and when it was time to do the work, they did an outstanding job. Juan in particular was extremely knowledgeable and exceeded expectations. When it was time for daily monitoring, Larry was excellent as well. Couldn’t imagine giving my business to anyone else! They made a very stressful situation easier to deal with.

Kati Walker

Josh and his team at SERVPRO of Rutherford County did an incredible job of communicating with us, cleaning our home, getting us on the schedule faster than I ever anticipated- basically, they went above and beyond for us and I couldn’t be more pleased! Their work was incredibly thorough and completely surpassed my expectations when I already knew they were going to do a great job. Josh was so kind and understanding to us during the estimate process and he and his team followed through with the same kind and understanding attitude throughout the whole process. I would highly recommend SERVPRO of Rutherford County to anyone needing their services!

Kate Hatcher

Our water heater was leaking and water was seeping through the finished floor. ServPro arrived with an hour of contacting them (at 11 pm) and immediately got to work to mitigate the damages. Each time the technicians returned they gave advanced notice, were polite, friendly and professional. Everyone was able to help put my mind at ease that order in my home would be restored. Thanks ServPro!

Scott Stuible

As an Insurance Agent, I like to provide my clients options during a claim. SERVPRO of Rutherford County has always exceeded our expectations and taken great care of my clients.

stacie lindsey

Between Jason and Patrick you can't beat them

jonathan pearcy

Needed them on a sunday and they were there in 1hr to start drying my house out! They know what there doing and are good at it! Thank you Ryan and Jason for all your help!!!

Gina Evans

Excellent service! Everyone that was here were super professional and very thorough. Communication with everyone was great! We appreciate the timely manner of all services we received! Thanks guys, you all are very appreciated.

Rita Raymer

I was happy about the service and customer service provided by the Servpro Team. They were all outstanding and very helpful. I appreciate David and Josh assistance throughout this process. I highly recommend them.

Steven Wemple

We had a water line bust at our house and Servpro was there within hours to start the drying of our floors. Larry the head of the crew was absolutely fantastic. He communicated everything very clearly and made this tough time a ton easier.

william frensley

WE had a pack of mother raccoon and litter that got into our attic. The critters destroyed the insulation and wood structure. The whole upstairs ceiling was almost destroyed....Ryan with Servpro put us at ease. Servpro cleaned, reinstalled insulation, repaired the structure and were in and out of the house at a fast pace...Thank you Ryan and Patrick of Servpro for getting us through this terrible nightmare...Beth Hassey Frensley

Kim

I was pleased with ServPro's remediation of a moisture problem due to a water leak. The office staff and onsite technicians were polite, professional and thorough. The work to be done was explained clearly in advance, and the project was handled efficiently. The crew called in advance of arriving to ensure their visits were convenient.

Erin Palmer

I had a leak the middle of the night the Servpro guys were at my house quickly and were wonderful!! Everyone I worked with was polite, on time, efficient, kept me informed of everything that was going on and respectful. I would use them again in a heart beat!!

Alvin Haney

“Like it never happened”

Becky Acosta

Servpro of Rutherford County was extremely professional, knowledgeable, and efficient. They got the job done in a timely manner and informed us of the process every step of the way. I highly recommend Ryan and his crew for any restoration services you may need!

Jason George

Following a water line break in my home on a Sunday evening I contacted ServPro 800 number and was put in touch with the local franchise. My house was a complete wet disaster and I needed to get rid of the standing water that had caused a ceiling to fall and saturate my garage ceiling. Ryan contacted me within 30 minutes and after explaining my situation they arrived about an hour later. Ryan and Jason immediately assessed the damage, explained the process and then got to work. Within a couple hours they had removed all the water and begun removing the flooring. They then left and returned the next day to begin what would become a HUGE process. These guys are AWESOME, they handled everything including ordering a storage trailer and dumpster. Once they finished the 6 day process of exposing wet areas and drying they cleaned up everything and my house is now ready for contractors to come in and begin the rebuild. The speed, quality and professionalism that was exhibited by these 2 guys and their team was second to nobody! Had it not been for ServPro this disaster would have been a much bigger headache. They have handled everything including insurance documentation, which has made that painful process much easier. I highly recommend this particular franchisee because they exhibit the kind of customer service and quality of work that I did not expect. Thanks Jason & Ryan

Kimberly Tucci

Excellent professional service!

Christina Holden

Jason + Mark were awesome! Our condo was flooded with sewage backup and they were called in by our building management company. They explained each step of the remediation process and patiently answered all of my questions over the few days they were in and out of our unit. They were very respectful of our property and were very accomodating to us. They made me feel so much less stressed about the whole ordeal!

Chase Salas

Jason and his team are excellent. As an insurance agent in Rutherford County I would recommend them for any fire, water, or mold restoration.

Steve Guice

Thanks to the team at SERVPRO of Rutherford County, for a quick response and a great job! What started out as a family Christmas event (4 families – 16 people) at my son’s house in Middle Tennessee last week was quickly disbanded due to an outbreak of the Flu and stomach bug. SERVPRO came in and sanitized the place, washed the linens and worked till late in the evening so that my son and his family could feel safe in a clean home. Great Job SERVPRO!

Krishant Patel

Absolute fraud, didn’t complete the job. Three months later we had to have another vendor finish what they didn’t complete. Don’t waste your time calling these guys. Call someone else or go rent some equipment.

Anita Murray

I would definitely use this crew again. Responded quickly to my call on Easter Sunday. Professional, friendly and did a great job pulling up my damaged floors. Left everything clean. Thank you for your hard work.

Garland Honeycutt

Cannot say enough positive things about the service we received from ServePro of Rutherford county. We contacted them concerning a water leak. They were prompt in responding and remedied the immediate problem; then monitored the situation carefully over the following days. Would recommend them without hesitation.

Stewart Fisher

Great group of hard working and dedicated people that take pride in what they do! I highly recommend them!

Jennifer Ervin

Very pleased with the service. Quick response and explained everything well. Will recommend and would call them again if ever need be.

Sandra Blevens

Serv pro and their staff did an excellent job restoring my home back to normal. I would highly recommend them for whatever your needs are. They were timely and super efficient. They did an excellent job!!

Michelle Dowdy

So pleased and will definitely use them again in the future! They were very professional, friendly and efficient! They went above and beyond!

Kris Bartolomei

ServPro of Rutherford County did a great job. Got out there same day, put down plastic walkways as to not damage or get dirt my carpets and floors and checked in with me daily. I would highly reccomend Jason and his team. Thanks again.

Tenina Jenkins

ServPro was great when they came to our home. We had severe damage and they were able to give us excellent service and were very professional.

Rissa .

This team is the BEST! They came out quickly after my crawl space flooded and hooked up their dryers right away. These guys were friendly and had upbeat attitudes. They checked on us every couple of days to make sure the house was drying properly. I'm incredibly pleased with the service we received. I don't know what we would have done without them!

Tim Gmeiner

We were devastated to come home after two weeks away and find that a water pipe upstairs had burst and flooded the main floor of our house. I called Servpro and they arrived within 45 minutes with equipment and staff to handle the situation. Ryan and his crew stood by us, delivering service beyond our expectations, packing all salvageable contents of the house, including Christmas decorations, and worked continuously to prepare the site for the 8 month reconstruction to follow. During that time I received follow up calls and was able to contact Ryan whenever I needed reassurance or assistance. I don't believe we could have survived this trauma without Ryan's help. I heartily recommend him and Servpro for whatever home crisis you may find yourself in.

Steve Reynolds

I've seen firsthand how Jason Trotter and his "super hero" team dive into action and fix damage from leaks, flooding, fire, smoke, zombies... EVERYTHING! (Okay, haven't seen the zombie thing yet, but I would still call SERVPRO of Rutherford County first!)

Mykham Thaengthongsy

SERVPRO was amazing and made a such a stressful time a comforting and most importantly stress free experience. SERVPRO team was fast and efficient, and delivered top quality service meeting their customer’s expectations by going above and beyond. They kept us informed throughout the whole process, and was always just a call a way when we needed confirmation or had questions. Thank you again Ryan L and team. We look forward to recommending your company to our family and friends!

Jesse George

Tyler and the guys were incredibly quick and efficient! Not only did they do an outstanding job, but they were all so kind and easy to talk with even in a time of crisis. Though it was a terrible situation we found our selves in, my fiancè and I couldn't be happier that the guys were so heartfelt and also very professional. True compassion and hard work are hard to find, but Servpro made it happen for us!

Sandra Hendrick

I would highly recommend Servpro of Murfreesboro. I had to call them on Sunday morning after a supply line broke and water coming through our ceiling onto the hardwood floors. Everyone I dealt with showed compassion, very professional, knowledgable and prompt service...Yes even on a Sunday. If you need a restoration company I highly recommend you call the folks at Servpro of Murfreesboro.

Victor Reed

My experience with my ServPro crew was excellent. They were prompt, courteous, explained what they were doing and professional. I would definitely use them again should the need arise and refer them to friends.

Matt Lenard

On time and very professional!

tracey inmon

Jason was very professional and informative on my particular water damage. I would highly recommend him!

Cindi Tracy

I'm go grateful to these guys, my mother in law cannot see or hear very well and walks with a walker. They made sure the equipment cords were not in her walking area. I didn't have to ask they just did it for her. They always let her know when they were there. The work was complete in a timely manner and the staff was so good to us. Ryan explained everything upfront and even call me to make sure all was going as I expected. I highly recommend Servpro to all!! Thank you for caring about what you do and the customers you serve.

Frank DePaula

ServPro was able to fit us in on a short notice. They were very professional dealing with our tenant in detailing the possible damage and time to repair. They kept us in the loop with consistent phone calls. 100%

Perry Patterson

Ryan, Patrick and all work crews were fantastic to work with and made a tough situation the best it could be. I would not hesitate to recommend this office and these people to anyone who is in need.

Michael Moore

I recently called SERVPRO about a minor mold problem I'm having in the closet of my master bathroom. I told them I wasn't sure it was even worth their time to come out but they said they would be happy to come look at it and give me a free estimate. David arrived exactly at the time he said he would, and even gave me a call letting me know he was on his way. After looking at the issue, he did in fact say the problem was too small for them to come out and fix. However, he did take the time to let us know what was causing the mold and gave us several suggestions on what we could do to clean it up and prevent it from coming back. I really appreciated his honesty and helpfulness, all free of charge, and will definitely call SERVPRO if I ever have any other issues.