Reviews of Servpro of Sooland (Cleaning Company)

Tonya stevens

I had my basement flood due to my water heater, I called my insurance company who referred my to Serve Pro my insurance company didn't have a whole lot about the company. In a panic a called them to explain my situation the first thing they told me was " dont worry we will take care of everything " Serve pro was true to thier word they were at my house within the hour and even helped me with the insurance appraiser that was trying to get out if pay for thing! Not only would I call them in another panic situation I would recommend them to anyone that's needs a great company to help when disaster happen Thanks for all you help!!!

Meghan McManus

Matthew and his team were polite and helpful. My entire first floor of the office building I rent was damaged by a water leak and Servpro of Sooland was responsive and cost effective. Would recommend this team to anyone

Joseph Howell

Helpful and friendly staff!!!!!

Zachary Grady

During a terrible situation I couldn’t have asked for a better crew to help me. Matt and the folks over at Servpro made things so much easier on me. I hope I never need them again but at least I know they are there if something ever happens. Keep up the good work!

Matthew Marchese

Family owned and operated and we are proud to serve SiouxLand and surrounding areas! Thanks for the business!

Kristine Brooks

Amazing team!! Very professional, trustworthy and it’s like it never even happened!!! Thanks for all your hard work!!

Adam Birger

Great company to deal with.

Travis Law

Stop... Don't contact this company.. Remove from your list.. I'm saving you a massive headache and so much more.. Call Anyone else... You have been warned...

Jordon Riedesel

They did an amazing job with the clean up in my parents basement!! Completely flooded and they were very quick to get out to their house and very attentive to the furniture and carpet in the family room!!

Pam Harned

Called to request an estimate and consultation. They took my information and was told I would get a call back. Never heard from them.

Kerry Chester

This business is Veteran owned. The owners are amazing, down to Earth, hard working individuals. They get the job done with perfection and you can be assured you will get the best of the best when using Servpro. Highly recommended.

Kelly Diener

Fast, trustworthy, knowledgable, and professional! ServPro staff are courteous, professional, and quick to respond (staff is on call 24/7!). I am not sure why there are negative reviews for these guys because they exceeded my expectations. I would highly recommend them if you (unfortunately) need any fire, water, cleanup, or restoration services.

Brittany Brewer

We had a great experience with ServPro of Sooland. They arrived to our home and began clean up water within an hour of contacting them. They impressed us with how efficiently their team conducted business.

Les Tucker

Awesome company to work with! They are very professional and do a high quality job. Every job they have done for us has turned out great!

Heather Watkins

Terrible service! Please consider other options when needing disaster repair. When our garage flooded as a result of a busted water pipe at the very beginning of this year, I was devastated as most of my inventory for my business became water damaged and unsellable and many of our family's personal items were destroyed. Abby with Servpro stated they would make it "just like it was before it was flooded." They promised many things including washing the clothes that were damaged, getting the rugs cleaned, photographing the damaged items, repairing the wall and floor, making a list of all expenses incurred to submit to our insurance, and helping us move the damaged items out. I am disabled so it was a relief that someone was going to take care of everything for us. It started off okay but right away I was a bit concerned. They ripped up the wall to get to the pipe and pulled up the flooring but afterwards they left insulation, torn wall paper, drywall, adhesive and the rubber flooring strips everywhere. They brought driers to draw the moisture out, but they were very loud and we were unable to keep our child at home because she could not sleep. We stated we wanted them gone as soon as possible after they did their job in a few days but, when they were supposed to pick them up, on multiple occassions they scheduled a time, so my husband stayed home from work...then they kept making excuses that they were too busy to come get them. Before they even picked up the driers they had filed a $2700 claim with our insurance and after they picked them up, became very difficult to get ahold of. They would not answer their phones or return messages, but they kept sending bills. My husband stopped by to ask them when they were actually going to finish the work and when he finally got in touch with Abby he was told someone would get in touch with him in just a few days. It took 3 months for the workers to come out and just patch the wall that they had ripped up and after their servicemen came out, they still left all the debris. We kept attempting to contact someone at the office to at least send someone to help us fix the floor and catalogue the items and they would not respond. Week after week my husband and I left messages and stopped by their office and no one was ever available. The one time they called back, I was at work and unable to discuss anything with them. I asked that they contact my husband and they never did. The very beginning of August we got a letter from their lawyer stating we needed to pay them in full in less than 2 weeks for $3100. This experience has been incredibly frustrating and disappointing. I would strongly recommend that anyone in need of disaster repair looks elsewhere. These people do NOT have your best interests at heart and will only harass you for money. We are still left with a garage in shambles and no easy way to file a claim for all the losses we incurred. Needless to say, we will never recommend or do business with these people again. *Edit* Look at all the "positive 5 star reviews" for this place. #1 Matt Marchese - Owner #2 Only has 1 review made: unknown connection to ServPro, but posted 10 months ago, right when owner published his 5 star review. #3 Brooke Fritchen - General Manager (also posted 10 months ago) #4 Paige Bennett - Project Coordinator/Commercial Marketing Rep #5 Abby Thomsen - Assistant Project Manager #6 Travis Diener - Assistant Project Manager #7 Only has 2 reviews made: Servpro of Sooland and SERVPRO of Spencer & Iowa Great Lakes (both 5 stars with no comments). #9 Kelly Diener - obviously related to Travis Diener (see above). So, out of the 10 reviews for this place: 5 are confirmed employees, 1 is a relative to an employee, 2 appear to be planted reviews (suspected relatives of employees or from affiliate ServPro locations) and 1 is from what appears to be a customer. Added to my 1 star review and being generous in allowing the 2 obviously planted 5 star reviews to stand, this company should have a 2.5 star rating AT BEST. Do not trust them.

Saeed Mian

(Translated by Google) ON (Original) OP

kenneth valiente

Half of the staff don't do anything took a couple of stuff that wasn't broken horrible