Reviews of The Cleaning Authority - Charleston (Cleaning Company)

scott russell

The cleaning services were always hit or miss. They send a different crew each visit, so no efficiencies are gained as they get to know your house. Most were fine, but there were definitely days where I would come home from work and wonder if they had even cleaned anything. The most recent crew did a sub par job. Missed a few things on the list (sweeping and vacuuming), and the kicker was they spilled a full tumbler of coffee on the rug and left it! We ended up having to clean up after the cleaning crew to take care of their mess, and now have a huge stain on the rug. Called and spoke with the owner of the company, who was unprofessional, extremely rude, and immediately accused me of lying. Instead of apologizing for the screw up, she attacked me and my family for not having our house in "good enough shape to be cleaned". We promptly fired them. This is not a company to do business with, as the ownership is unstable and rude.

Wyatt Nettles

We have been very pleased with this cleaning service. Edy and her c0-worker have been a blessing.

Jim Adamczyk

Reliable, good quality service. I've been a customer of the Cleaning Authority of Charleston for a number of years and I appreciate their reliability and dependability as well as the quality of their work. We feel that it is good value for the money. Our current crew of Dulce, Daniela and Martha are doing a great job with our brand new house, lots of work and they are keeping it looking brand new!

Joe Roche

Annie and Ashley provided the cleaning service to our home today and did a great job. We have been customers of The Cleaning Authority for many months and have always been happy with the work done by the teams providing service for us but Annie and Ashley did a noticeably superior job. We are very satisfied and look forward to them returning. Laura and Joe Roche

Kristy Holdgate

We are very happy with the Cleaning Authority. Maria and Gema do a fantastic job every week!!! They always find a way to go above a beyond!

Gena r west

I love team #10. Angelica and Luna are the BEST! Thank you for always going above and beyond to do a nice job.

Mark Tiroff Sr

Fantastic service and well organized! Ask for Dave or Debbie for A+ quality while they also keep an eye on protecting the environment!

Marc Damico

Have used them for around a year. Cleaning quality is hit or miss because of different crews at times over the year. Some crews at times it was difficult to communicate with due to language barrier. Cleaning definitely not to the degree that their description of cleaning states. Prior crews have also damaged furniture from dragging items across them rather than lifting up. UPDATE: Fired them as they continued to do a poor job and caused damage and the cleaners didn't say anything. This company does not deliver on their service promise.

Adrian Rickert

Angelica, Mabel, and Luna (Team #10) have been cleaning my house for a while now and always do a great job! They are efficient and so friendly!

Carly Gillam

Rebecca and Nellie always do such an amazing job. I will never use another cleaning service!

Wendy Williams

Team 10 (Angelica and Luna) are awesome! They pay attention to detail, clean thoroughly, and ensure you are satisfied with their services before they leave. I really appreciate their work ethic. I have used The Cleaning Authority for years now and would not consider using another cleaning service. They are reliable, dependable and trustworthy. Thanks again Angelica and Luna for a job well done!

Sarah Hotham Zetz

Lucy and Ayxa are THE BEST. I have gone through multiple cleaning companies and I am so pleased with the Cleaning Authority team #7. They are dependable, honest, thorough, and kind. My house always looks fantastic and they have the hardest work ethic I've ever seen. They truly deserve all of the kudos I can give them because I cannot speak more highly of them. I would recommend TCA to anyone in the Charleston area (and beyond).

Barbara Manaker

Another great cleaning! I always appreciate the hard work of Angelica and her team 10! Great job:)

michael gredlein

Team 10 is great

jenningsranch

Daniela and Dulce (Team 6) always do a fantastic job on our house. We appreciate all of their hard work!

Amy Emm

Valentina and Angelica of Team #10 did a super job for us this week. The Cleaning Authority of Charleston does a great job and are very reliable and flexible. They work around our difficult cats, and I am often happily surprised by an extra consideration, such as sweetly arranging my daughter's toys, washing up a few miscellaneous dishes or finding the sheets and making our bed when I've forgotten to put the sheets out myself. Team members seem to be changing up quite a bit of late, which makes me wish I could get to know our team the way we did at the beginning. Nevertheless, it is remarkable that despite the change-ups the work is always consistent and thorough. I will definitely hope that Valentina and Angelica will be back, and I can highly recommend the Team #5 members who have worked for us as well.

Julia Kelly

I recently began with The Cleaning Authority and have team #10. Angelica and Luna work very hard and my home feels clean when I return. I look forward to having this professional team continuing.

Kay King

Friendly teams. Great job!!!

Emily Guerrero

Dulce and Marilu did an excellent job cleaning our home. The house is sparkling, and they even cleaned the grout in the shower. They always do a thorough job.

Ginny Ross

Team 15, Paola. Keisla, and Sandi, did a great job this week. I don't always have the same team, but this team went above and beyond this past week, when they saw clean sheets sitting on an unmade bed (not left for them) and made the bed for me. They did a really nice job, overall, cleaning.

James Sheldon

IMPRESSED WITH THE DRESS, BUT STOOD UP AT THE DANCE!! They plan well, but never follow it. As many here have said, extremely ! unorganized and communication with owners is horrid. Cleaning is poor at best 80% of the time because cleaners only go through the motions of cleaning, vice actually clean with grit and any attention to detail. Constantly had to check the quality of work because most of them will cut corners and often. Addressing horrible language barriers will be a low priority to the owners after they promise it won't be. It starts out good, but the honeymoon soon ends, company has turned into an inmates running the asylum scenario with employees picking and choosing where they will and will not work. unfortunate, can't deal with it anymore..

Emily Smith

The Cleaning Authority has been great to work with so far. I love coming home to a freshly cleaned home!

Chris Mart

The teams here always do a great job. Just had a clean by #6 Dulce and Martha, and it was excellent.

Doug Clarke

I've never left a review before, but I wanted to say that Edy and Xiomara did a wonderful job today - was a delight to come home to such a tidy place!

Judith Beale

Edy and Xiomara are very good. They know my house and just zip around it. Each week Edy asks if there is anything extra I want done and happily does it. Even when they have to send a sub, at least one who knows my house is sent. I'm very pleased with them. Judy Beale

Karan Bajwa

Excellent service and competitive price. They use green products, which sold it for me.

Mary Padgett

Team 4 (Billima and Miriam) do an excellent job cleaning my home. They are friendly as well as professional.

Allen Pendarvis

TCA is a life-saver. They do a great job keeping our house looking the way it should----wouldn't do without them! Special thanks to Annie & Daniela!

Sincerely Local

Absolutely love these ladies! They do a wonderful job every time they come and it's such a relief to come home to a fresh and clean house! THANK YOU CLEANING AUTHORITY!

Stefanie Cretella

Very pleased with service overall! They are quick and efficient and do a great job!

Richard Peeples

Team 14 (Maria M. and Nora) did an excellent job. Thanks.

Angela Smith

We have been using The Cleaning Authority for 4 years now and we've been lucky enough to have Angelica for years now working on our home, and we absolutely love these ladies! They work hard, pay close attention to detail and I love to come home to a sparkly clean home! Plus, they use cleaning products that don't affect my asthma which is a HUGE plus for me. Team #10 is amazing!! THANK YOU for keeping my home beautiful and clean!!

Gretchen Bair

Team 2 did an excellent job last week :) thanks so very much to Luisa and Ayu!!!!!

Jaime Zollars

We've been happy with The Cleaning Authority for over two years, but today I was compelled to share it because of team #2! Gaby, Ayu, and Katery were amazing. I came home to a new level of support in these crazy days before school begins and had to write a review to acknowledge their work. Overall, The Cleaning Authority has been great with communication and dependability as well.

Heather G.

We have been with the Cleaning Authority for several months now and are extremely pleased with our service. We tried other cleaning companies and experienced terrible, unreliable service and very poor quality cleanings but the Cleaning Authority is on-time, every time, performs high quality, thorough cleaning services, and is VERY reasonably priced. Team #14, Patricia and Eucaris, are fantastic! They are extremely professional, very efficient, and we feel really comfortable trusting them with our home. We just came home from work and our house is looking great and everything is spotless. Thank you Patricia and Eucaris!!

Dangail Schiffer

I have used the Cleaning Authority for over a year and have been very happy with the service. The service is set up so that the house gets a clean every time, but areas are scheduled for a deeper clean on a rotating basis. That way the fans, for example, which may not need a dusting every time, still get cleaned on a regular basis. Recently, I had team #12 with Bonita as the lead and they did a great job!

Lynn Able

Team #10 Angelica, Luna and Adriana did an excellent job on cleaning the house. Angelica and her team work well together and a very sweet group of women.

Stephen Cofer-Shabica

Great job.

Cameron Kelly

Highly recommend! The ownership and office personnel at this company are great to work with. Their cleaning process is thorough and well defined. I always look forward to coming home on cleaning day knowing it will look great. Thank you Tania & Yolanda!

Greg Howe

Team 14 (Paty and Eucaris) always do an excellent job cleaning our home and are very friendly as well.

JULIA SHADDRIX

Paty and Eucaris did a great job of cleaning my home.

Catherine Farah

They are always pleasant and dependable. I have had several cleaning teams over the years and all my regular teams have been great. Team #6 Dulce & Marilu seem to understand exactly how I want them to leave my house! It is well worth the reasonable price. Gracias Dulce!

Dawn Neri

Team 4 delivers! It is a pleasure coming home to a clean house. The use of a checklist means I know what to expect and team 4 does a great job. Thanks!

Mark Maci

Edy and Xionerra did a absolutely fabulous job of cleaning my house! My home went from slob to guest ready! I recommend cleaning authority!

Sandy Horan

Team #9 ALWAYS does a great job for me! Erin & Keelyn did fantastic this week!

kelly howland page

I have been very pleased with The Cleaning Authority service and especially Team #10 Marilu and Angelica.

alice trouche

Angelica, Lorna, and Jasebel team # 10 are so great!! Love when they come to clean! Friendly , efficient and hard working!!!

Margaret Raysor

This is my first time writing a review for anything, but I had to share. The Cleaning Authority in one word .... AMAZING!! With three children and two hairy cream colored dogs they have completely transformed our home into a SPOTLESS retreat! We thank you so much!! We highly recommend them...A+++

Barbara Backer

Thank you to Veronica and Talia for conquering the fallout from a week+ of grandchildren and other house guests. We had crumbs everywhere, dusty footprints and fingerprints as loving souvenirs, and this team brought our home back to our "normal". A beautiful job by two charming super-heroes!

Cathy Hutchison

I have had a great experience with the teams assigned to clean my home. They arrive within the promised time frame, are thorough and consistent and have no problem with a dog being there even when we are not. They quietly worked around an ill family member for several months.

Donald West

We have been very pleased with The Cleaning Authority. Their comprehensive approach to cleaning our residence has worked well. We are pleased that the same two individuals are able to service us time after time. I cannot say that is the usual thing, but it has worked for us.

Annalisa Calini

Maria M and Nora are fantastic! They are reliable, very detailed, and leave a very clean house. In the past I had some crews that were not as good, but this team has been coming for the past six months or so and they have been great. I also like the rotation system very much. It works excellently in a home that does not get very dirty in short time.

Sadye Logan

I refer to team 10 as the 'Dream Cleaning Team'...Luni, Angelica and Sonia have cleaned my home on numerous occasion...They are professional, thoughtful, trustworthy, and thorough...They work hard, pay attention to detail, and leave my home , not only feeling clean, but looking and smelling clean. Team 10--The Dream Cleaning Team-- is simply AWESOME! Thank you for your wonderful service! Sara Logan

Mike Wilkinson

Mity and Monica did a great job! Highly recommend.

Jennifer Bunch

I have been a customer for almost 2 years now and I can honestly say I love when the team "Brenda, Nina, and Hope" come to my home. I work from home so they are know I am not going to be in their way as they do their job. My home always looks and smells so clean and the teams professionalism is top notch! Thank you for GREAT service!

Keith Parker

Good service with competitive rates.

Elizabeth Pandolfi

I had the most wonderful experience with the Cleaning Authority's services in Charleston. The team that came regularly to our home did an incredible job every time, and they were exceptionally personable. This was over a year ago, so I can't remember our team leader's name, but she was always so friendly and kind, and even remembered my children's names. They consistently went above and beyond, pulling toys out from under the beds, even washing bottles now and then. I can't recommend this service highly enough.

Suzie Webster

Our first cleaning was great and my husband is very picky. We are looking forward to continuing regular service!

Stuart Lynn

Angelica's team #10 is great. They are very good cleaners and very nice people. We love them.