Reviews of Saniway Vacuum Cleaner Company (Cleaning Company)

Carolyn Galland

The customer service was fantastic, and the prices are reasonable. Phillip, son of the owner, did not try to push the products. He was TOTALLY interested in my needs. I was overwhelmed with the honesty, and I intend to return based on his integrity. THANK YOU, PHILLIP, FOR AN AMAZING AND REWARDING EXPERIENCE!!!

Rebekah Barclay

Nicest people ever. Helped me fix my vacuum and never even charged me. I recommend them.. Been going there for years.

Julie Thomas

Extremely happy with my experience!! Brought my vacuum in to get looked at. I was still parked out front when I got the call on what the problem was and the repair was able to be done right then and for super cheap. They saved me from having to pay $300 to $400 for a new vacuum. I highly recommend them!! There customer service was awesome!!! I will always go back there whether to fix my vacuum or buy a new one. They are just good honest people!!

michelle r

Since the new owners took over the prices are rediculious and the old service guy Steve was fired he was quick and very friendly , great guy !!!!

Infinity Lumens

Great customer service!

Jacob Ballard

Best company in town by far. Been doing this for over 30 years maybe even more. These guys are the real deal!!! Every time my vacuum acts up they fix it.

I am

Kenmore repair & picked up supplies. Jeff was very knowledgeable; helpful and repair was reasonable, while I waited. Would highly

Domina Godiva

I took a Kirby vacuum that I had purchased at the goodwill to Saniway. I found out that it didn't have a belt on my own after watching a few YouTube videos. I purchased a belt at Ace hardware and then had trouble getting the belt on, or so I thought! The very helpful gentleman, I believe his name was Tom proceeded to explain that my belt was on and how the belt hook device and the on off diagrams are confusing. He showed me this free of charge and asked if there was anything else that I needed. I said that I needed some attachments and he informed me that they had some used attachments in the back, which are Barely used because people hardly use their Kirby attachments. He cut me a super duper deal on the box of attachments which also included the shampooer. When I got my vacuum home, with the belt switch in the lose and home position I vacuumed my whole house. Vacuums seem to work a lot better with a belt on so the beater brush can engage!!! Haha!!!!

Skinny D

This place is amazing. I brought in a hand held vacuum that wouldn't start and a hoover carpet cleaner with a blown motor. They got the hand held started. It had just overheated. They diagnosed the hoover motor, asked for proof of purchase and dealt with the company we bought it from and the warranty and got us a new one. No charge for any of it. Who does that? We were so thankful. Incredibly humbled and impressed.

Phoenix Bartalos

Professional, economical and friendly. I am happy to say that my vacuum cleaner really sucks!!!

Whitney Moore

LOVE the guys at Saniway vacuum cleaner shop. They made my busted vacuum good as new for twenty bucks in under twenty minutes. Take that throw-away culture!

heidi Sullivan

Great service, prices, and explanation of products.

A Medford

Professional, knowledgeable and incredibly helpful. I arrived at Saniway Vacuum to have my Dyson vacuum repaired. Philip helped me bring in my machine, tested it immediately, found a hose was not seated properly. He then showed me how to open up and clean the brush. He was great! He did not ask for a repair fee. What an amazing experience! I highly recommend them.

Vicki Hallifax

I've been a customer of Saniway since 1972, and have always been happy with the service I've received. They've kept my vacuums running, and the customer service has always been great, even with new ownership. Awesome new people! I highly recommend them.

Alice Cross

The worst customer service ever. Talking to the owner Steve is like pulling teeth and his skin head son is one of the most entitled, ignorant and rude humans I have ever encountered professionally. They sell outdated and overpriced products, talk negatively about any other brand they don't carry and if you use them for repairs, they will cause more damage to your vacuum then prior to bringing them into their shop. If you don't want to be interrupted, talked down to or threatened please go elsewhere for vacuums and repair. STAY AWAY FROM SANIWAY!

Barbara Schauer

Fantastic. I thought I'd have to buy a new vacuum cleaner. I brought it by Saniway Saturday evening just before closing. By Monday afternoon it was repaired. I'm happy with their professional and courteous service. Being them your broken machines. They will keep them in working order.

Britta Memmesheimer

Saniway is a prompt and honest company. New management is committed to putting their customers first and I will certainly use their services again.

Mcrae Robert

Courteous and accommodating, quick repairs and service, very professional and knowledgeable repairman...Tom Duall

Phillip Smith

This place is amazing. 25 dollars and my yard sale Riccar find looks absolutely flawless and works like a dream. They take extra care and clean/polish any scuff marks. Remarkable service. Will be returning.

Marcia Greenstein

This place had just what I needed and gave me some good information regarding vacumns. The man that helped was very friendly in addition to being helpful.

Brandon Oberlin

They keep a full supply of all the parts in need to keep my machine running at prices that beat any online store.

Jennifer Baughman

Always a good experience! This local mom and pop store has helped me with a handful of repairs as well as sold me my favorite vacuum that I have ever owned. Always fair and honest pricing. I highly recommend to anyone who has a cleaning business like myself or just wants to upgrade and maintain their current vacuum.

Pete Kuehne

My favorite little shop in Asheville. It is packed to the gills with vacuum cleaners and rug shampoo machines and every vacuum bag under the sun. They can fix any vacuum and in fact have several refurbished machines for sale at any given time. Good prices, and the owner is friendly and professional. He told me, "As long as dirt happens, business will be good!" Definitely recommended.

Sydney Harris

Nice people and very helpful. They weren’t able to fix the problem, but they diagnosed it and gave me some suggestions for free. If I need any vacuum repaires in the future, I’ll go back to them.

Jacob Moses

I thought I had a wiring problem with my vacuum, turned out to be an overheating issue and clog. Simple fix, only cost me $16, they are a very honest buisness!

Jami Edwards

Great service and selection. Always satisfied.

Hope Winfield

Great customer service! I needed a hard to find part for a vacuum and they got it for me right away at a very reasonable price.

Western North Carolina Fiber Handweavers

Great service on my Filter Queen.

Blake Russell

Horrible customer service! I bought a hoover steam vac off of QVC when I received the machine the handle was broken. After contacting hoover they told me to take it to Saniway! The part that was broken was on back order and it took over 3 months for them to get a handle or so they said! I called hoover and they had the part for 2 months! I have called Saniway multiple times, and not received a call back. I finally got a hold of them and they said their answering machine doesn't work right. They also told me that it had been done for 3 weeks but; that I had not filled out any paper work so they did not know how to contact me. I had the claim ticket and paperwork but; yet they said they did not know how to contact me! I will never take anything back to Saniway now will I refer them to anyone!