Reviews of Naturally Clean (Cleaning Company)

starry1219 R

Have used this service for years and always have a positive experience! Friendly, prompt and thorough service!

Annie P

Extremely rude and poor service.. GO ELSEWHERE! Naturally Clean charged me $150 for a mediocre 1 hour clean of my ~600 sq. ft. apartment. After being appalled by this outrageous invoice and calling the Company, Naturally Clean admitted that that the cleaners clocked in way earlier than they actually arrived and clocked out way later than they actually left our apartment and they charged us for 2 hours of service versus 1. They reduced the bill to $96, which was still way too high for the quality that they delivered, and told us to “reach out to discuss a solution”. My husband tried calling 6 times during business hours – not a single one of his calls was answered. Naturally Clean continued to harass us via email and were extremely rude threatening us with an unfavorable report with the credit bureau or going to small claims court… All while not answering our calls. We ended up paying in full bc they weren’t worth the time or stress anymore. Natural Clean was an absolutely horrible experience… seriously.. go elsewhere!

Marlene Wilson

I work for a property management company. Naturally Clean offers cleaning at a low price - check around and they are more than affordable. They're work is top notch. If you need carpet cleaning, go to them. They were able to clean my carpet that I was thought was beyond hope. I can't recommend them highly enough!

David Sinclair

Fourth time using this service and the detail has gone way down. They didn't clean the stairs, top of the fridge, front of microwave, they didn't mop the tile floor (can you believe that,) they went into rooms when I specifically asked to stay out of if the doors are closed. I will never call this company again and will echo this to all of my friends. It appears the company has grown and with that came more crews; real lazy crews. I could have called within 24 hours to have them come back and finish what was missed, but I shouldn't have to. Get it right the first time or lose my business forever. Hire quality cleaning staff.

John Pecis

Huge rip off - consider this your warning. Natural Clean is rude, unprofessional, and has been the biggest headache to deal with… They’re NOT worth it. What they charge is a huge rip off for the quality of work received. In addition, I was charged for double the amount of time that the cleaners were actually at my apartment. Such a scam. They reduced the invoice a bit, but was still way overcharged compared to the market rate. I suggested a time to chat on the phone with them about the bill and they refused to respond. In return they resorted to threatening to take me to small claims court. Incredibly rude and unprofessional, but also against their own policy which states they do not turn unpaid invoices over to small claims until 90 days past due (it was well before then). Naturally Clean is the WORST. Take your money somewhere else!!!

Lisa Craig

We've used Naturally Clean for about a year and couldn't be happier. It's really great how they use green alternatives to harsh household cleaners so nobody is breathing in harmful chemicals. Jesse and the office staff are very quick to reply to calls and emails whenever we need to reach them. Our favorite team member is Hope, who always shows up with a smile on her face and is particularly detail-oriented.

Jen Bourne

Every year, my mother-in-law gives me a house cleaning for my birthday. This was our third year using Naturally Clean and they are wonderful! It is such peace of mind to know that the house is not only clean, but also non-toxic. The whole process is always easy and the cleaners are always mindful and attentive to our small, crowded space.

Marlene Tully

Naturally Clean does cost more than other cleaning services, but they are well worth it. I've tried a few other services and they've been cheaper, but nowhere near as good as Naturally Clean.

Melissa Welch

I've been using Naturally Clean for years, and they are always quick, friendly and thorough. They work really hard to keep my house sparkling!

Leah Honeycutt

Naturally Clean did a move-out clean for my house ahead of putting it on the market. Jesse, Octavia and Thomas provided wonderful service. They were very thorough and efficient with their time. They didn't flinch when my crazy dogs barked at them, and were great about keeping me informed of the progress. I would definitely recommend Naturally Clean!

John Chiaro

Angel and Patricia have serviced our home and they are a pleasure to work with. Angel goes above and beyond and puts extra finishing touches on everything she does. She has excellent work ethic and does an amazing job throughout. Patricia is an excellent communicator and will make sure you are satisfied with everything before she leaves. Recently, she was unsure if she completed something in my home, so she returned to our house simply to make sure it had been done. That is the best example of fantastic customer service and a dedicated employee.

Kimberly Webster

I used this service today to have my carpets cleaned and I was thrilled. They did an awesome job for a great price. I would highly recommend Naturally Clean!!

Kerim Elsherif

Very Disappointed. Not worth half the cost of what they charge to clean. Amateur at best. STAY AWAY !!!

Jennifer Butler

Tiana and Angel did a FANTASTIC job! Even tackled our kids' playroom!