Reviews of Sears Carpet & Air Duct Cleaning of Boston (Cleaning Company)

Pat Seymour

Sears Carpet Cleaning did an excellent job cleaning the carpets in my entire house! The service technician (Nuno) was very pleasant and knowledgeable, and obviously took great pride in his work! I will now become a regular customer.

Fallon & Max

Nuno was so great. He was informative, professional, friendly and the carpets are the best I've ever seen. We will definitely using him in the future.

Karen Bryant

Rogelio B and Craig M cleaned my carpets this morning and did a fabulous job! The were polite and helpful. I would highly recommend them.

Dawn Mierswa

I had 4 white chairs cleaned Carlos and Gersom arrived before the time requested(always good in my book). Carlos was polite, introduced Gersom, took a look at the chairs then explained what he could possibly do and all of the paper work. When the chairs where done Carlos went through what to expect when drying and some areas that could not be 100% removed, all the while Gersom cleaned the areas the hose was drag through the house. Knowledgeable and respectful! I will request their service again and recommend Carlos and Gersom to anyone needing upholstery cleaning done.

Jen Shirkani

Chad and his partner were very thorough and efficient, they finished quicker than they estimated. Great job and I recommend them to others.

Evie C

This was one of the worst experiences I've ever had with a company. The initial cleaning left my sofas spotty. The main sofa wasn't as bad because I had brushed it myself but upon speaking to a customer rep, I was told not to touch the sofas until it dried or I would break the warranty- so I left them alone. This is the review on the re-do: Although they did have a professional attitude, their effort to fix their mistake was lacking. All they did was brush the sofas, which worked for the main sofa but the love-seat still looked incredibly spotty-no amount of brushing was going to fix it. When they were done they packed up their equipment without checking on whether I was satisfied. When I inspected the loveseat, the stains were still very obvious. He then spent more time trying to convince me that that's how my sofa is suppose to look than actually trying to fix it. He probably just didn't want to pull-out all the equipment again. After I was cancelled on 4 times already I was not accepting this. I made him redo it even though he insisted it was pointless. Well I'm glad I did push bc I just checked on my love-seat and it looks back to normal. My advice to do better is do the job right the first time aka know your fabric! The first professional marked my furniture as synthetic when on the label it said it was cotton felt and didn't know he had to brush it. Also, don't cancel on someone 4x, and then when you show up, try to convince them that their sofa just looks that way for some illogical reason and expect them to just sit there and take it. *Picture shows the sofa before when it was left with water marks and after when I insisted he re-do. I guess it wasn't pointless after-all. ** I gave them 1 star for finally completing the job after about a month of waiting and added another star because although the experience was the technicians was not great, I had a good experience with the customer service rep at their hq.

Navin Patel

Carlos and Gershone are very professional, came on time and did a wonderful job.

John Bohdiewicz

On time, fast and efficient. The gentleman was neat and clean in appearance as was the vehicle. Very helpful explaining how often to clean various items and how to maintain them. Highly recommended.

Laura Grome

Carlos was kind prompt , extremely courteous professional and did an awesome job cleaning my carpets !! I would highly recommend sears carpet cleaning and especially Carlos for your next carpet job. Very reasonable on top of it all!!!

Peter Letourneau

would clean my carpets again with sears

Judy Costa

Carlos was a pleasure to have do the work...he also offered to clean air duct if needed which I was not aware of. That was a plus. Very thorough and helpful. Very hard worker. Recommend him for any future appointments.

Sean

Had a scheduled appointment. The day before the scheduled appointment decided to change the appointment and did not call to see if this was ok... I waited the entire following day during the time that they were scheduled to come only to find out after calling them that they took it upon themselves to change the time and not check with the customer. No wonder why Sears is going down the tube won't miss this place or the stores many better options! This is not a specialty, don't waste your time with them as they do not honor a appointment imagine if they mess something up and need to them to fix something!

Jay T

Was quoted $359 over the phone for 3 rooms and a couch and oversized chair. When they arrived to do the work, there were add ons and upcharges for virtually everything in my house. Couch has pillows for back instead of cushions, extra charge, chair is bigger than we expected (wife specifically said oversize chair), extra charge, room has a walk in closet, extra charge, and then they sold my wife on the deodorizer that we didn't need, convincing her that it was a sanitizer and the bacteria in the carpet wouldn't be killed without it. So my $359 quote turned into $571 on the day of service. Had I been home, I would have sent them packing, but my wife was convinced we needed the service so agreed to pay. Will never use these guys again and will never recommend them to anyone. I called to talk to customer service and ask for some of my money back and their response: "Your wife signed the paper and agreed to all the services provided, so there's nothing we can do for you." Great customer service. I guess this is an industry where it's ok to provide an estimate and then show up and charge 160% of your estimated price.

Pat Seymour

Sears Carpet Cleaning did an excellent job cleaning the carpets in my entire house! The service technician (Nuno) was very pleasant and knowledgeable, and obviously took great pride in his work! I will now become a regular customer.

Fallon & Max

Nuno was so great. He was informative, professional, friendly and the carpets are the best I've ever seen. We will definitely using him in the future.

Karen Bryant

Rogelio B and Craig M cleaned my carpets this morning and did a fabulous job! The were polite and helpful. I would highly recommend them.

Dawn Mierswa

I had 4 white chairs cleaned Carlos and Gersom arrived before the time requested(always good in my book). Carlos was polite, introduced Gersom, took a look at the chairs then explained what he could possibly do and all of the paper work. When the chairs where done Carlos went through what to expect when drying and some areas that could not be 100% removed, all the while Gersom cleaned the areas the hose was drag through the house. Knowledgeable and respectful! I will request their service again and recommend Carlos and Gersom to anyone needing upholstery cleaning done.

Jen Shirkani

Chad and his partner were very thorough and efficient, they finished quicker than they estimated. Great job and I recommend them to others.

Evie C

This was one of the worst experiences I've ever had with a company. The initial cleaning left my sofas spotty. The main sofa wasn't as bad because I had brushed it myself but upon speaking to a customer rep, I was told not to touch the sofas until it dried or I would break the warranty- so I left them alone. This is the review on the re-do: Although they did have a professional attitude, their effort to fix their mistake was lacking. All they did was brush the sofas, which worked for the main sofa but the love-seat still looked incredibly spotty-no amount of brushing was going to fix it. When they were done they packed up their equipment without checking on whether I was satisfied. When I inspected the loveseat, the stains were still very obvious. He then spent more time trying to convince me that that's how my sofa is suppose to look than actually trying to fix it. He probably just didn't want to pull-out all the equipment again. After I was cancelled on 4 times already I was not accepting this. I made him redo it even though he insisted it was pointless. Well I'm glad I did push bc I just checked on my love-seat and it looks back to normal. My advice to do better is do the job right the first time aka know your fabric! The first professional marked my furniture as synthetic when on the label it said it was cotton felt and didn't know he had to brush it. Also, don't cancel on someone 4x, and then when you show up, try to convince them that their sofa just looks that way for some illogical reason and expect them to just sit there and take it. *Picture shows the sofa before when it was left with water marks and after when I insisted he re-do. I guess it wasn't pointless after-all. ** I gave them 1 star for finally completing the job after about a month of waiting and added another star because although the experience was the technicians was not great, I had a good experience with the customer service rep at their hq.

Navin Patel

Carlos and Gershone are very professional, came on time and did a wonderful job.

Laura Grome

Carlos was kind prompt , extremely courteous professional and did an awesome job cleaning my carpets !! I would highly recommend sears carpet cleaning and especially Carlos for your next carpet job. Very reasonable on top of it all!!!

Peter Letourneau

would clean my carpets again with sears

Sean

Had a scheduled appointment. The day before the scheduled appointment decided to change the appointment and did not call to see if this was ok... I waited the entire following day during the time that they were scheduled to come only to find out after calling them that they took it upon themselves to change the time and not check with the customer. No wonder why Sears is going down the tube won't miss this place or the stores many better options! This is not a specialty, don't waste your time with them as they do not honor a appointment imagine if they mess something up and need to them to fix something!

Jay T

Was quoted $359 over the phone for 3 rooms and a couch and oversized chair. When they arrived to do the work, there were add ons and upcharges for virtually everything in my house. Couch has pillows for back instead of cushions, extra charge, chair is bigger than we expected (wife specifically said oversize chair), extra charge, room has a walk in closet, extra charge, and then they sold my wife on the deodorizer that we didn't need, convincing her that it was a sanitizer and the bacteria in the carpet wouldn't be killed without it. So my $359 quote turned into $571 on the day of service. Had I been home, I would have sent them packing, but my wife was convinced we needed the service so agreed to pay. Will never use these guys again and will never recommend them to anyone. I called to talk to customer service and ask for some of my money back and their response: "Your wife signed the paper and agreed to all the services provided, so there's nothing we can do for you." Great customer service. I guess this is an industry where it's ok to provide an estimate and then show up and charge 160% of your estimated price.

Veronika Mølbach

Very happy with the job done, quick and efficient! Cleaning equipment is very professional, guy who came over really knew his stuff. He was able to remove a few very stubborn stains, thank you! Definitely will order again and recommend to friends.

Priscilla Tate

The service was very good and efficient.

Brian Bullock

Extremely rude office staff. I requested a quote and it was expected that I was ready to order the service. Bad customer experience. It's no wonder Sears is soon to be extinct.

Stacey Colarusso

On time very nice wish I had more money on me so I could have tipped him.but they need to come back carpet doesn't to as clean as it should

Ryan Patel

I got great service by Carlos Daveiga, he took his time and made sure everything was clean and benefitted us. We got excellent results, and are extremely happy

Dianna Matzo

Sears is a top-notch cleaning service. There are never any surprises or hidden costs. Carlos, the team member who worked at my house, was very knowledgeable and polite.

Dariusz Klim

Nuno E. and colleague arrived on time and did an outstanding job on cleaning the carpets. Nuno was courteous in explaining the importance of maintaining clean carpets and also made recommendation for other cleaning needs that are definitely worth look into.

Athena Kaouris-Vangos

Great job!

Peggie Giles

Rogelli B was very professional and very nice. Did a great job cleaning my rugs. Even put up with my crazy dog ( : Sears is a great company and Rogelli B is a Great guy

Aimee Chalifoux

We had our rryer vent cleaned. First time ever had this service. Carlos Daveiga arrived on time, explained all to us. We needed to have new hose put on that broke under house crawlspace, Carlos got under and did it. Very professional. Friendly. Showed us photos of work completed hose and inside back of dryer both before and after cleaning. HIghly recommend Carlos from Sears.

Mike Ashworth

Arrived on time. Quick and efficient. Carpets and furniture are clean!! With 2 dogs that live with us and 2 that visit frequently, Sears cleaning is our choice.

Michelle Fuller

The Sears Team called one day ahead of time as promised to confirm. They showed up within the expected time frame and Carlos was very polite and accommodating to our napping toddlers. He clearly mapped out a game plan and gave me a time frame in which everything would be done which allowed me to organize the household for the next 1.5 hours. The carpets and furniture came out great. Great service, great product, and great execution. Thank you Carlos!

Priscilla Tate

The service was very good and efficient.

Brian Bullock

Extremely rude office staff. I requested a quote and it was expected that I was ready to order the service. Bad customer experience. It's no wonder Sears is soon to be extinct.

Stacey Colarusso

On time very nice wish I had more money on me so I could have tipped him.but they need to come back carpet doesn't to as clean as it should

Ryan Patel

I got great service by Carlos Daveiga, he took his time and made sure everything was clean and benefitted us. We got excellent results, and are extremely happy

Dianna Matzo

Sears is a top-notch cleaning service. There are never any surprises or hidden costs. Carlos, the team member who worked at my house, was very knowledgeable and polite.

Dariusz Klim

Nuno E. and colleague arrived on time and did an outstanding job on cleaning the carpets. Nuno was courteous in explaining the importance of maintaining clean carpets and also made recommendation for other cleaning needs that are definitely worth look into.

Athena Kaouris-Vangos

Great job!

Peggie Giles

Rogelli B was very professional and very nice. Did a great job cleaning my rugs. Even put up with my crazy dog ( : Sears is a great company and Rogelli B is a Great guy

Aimee Chalifoux

We had our rryer vent cleaned. First time ever had this service. Carlos Daveiga arrived on time, explained all to us. We needed to have new hose put on that broke under house crawlspace, Carlos got under and did it. Very professional. Friendly. Showed us photos of work completed hose and inside back of dryer both before and after cleaning. HIghly recommend Carlos from Sears.

Mike Ashworth

Arrived on time. Quick and efficient. Carpets and furniture are clean!! With 2 dogs that live with us and 2 that visit frequently, Sears cleaning is our choice.

Michelle Fuller

The Sears Team called one day ahead of time as promised to confirm. They showed up within the expected time frame and Carlos was very polite and accommodating to our napping toddlers. He clearly mapped out a game plan and gave me a time frame in which everything would be done which allowed me to organize the household for the next 1.5 hours. The carpets and furniture came out great. Great service, great product, and great execution. Thank you Carlos!

Donald p Rabidou

Do they take sears credits card

Deb Achilles

Very professional and courteous! And the job was superb!

G Murfdigidy

LOL How are people giving Sears good reviews for their air duct cleaning!?!?! Total hack job, they had a couple guys with little to no experience clean all our ducts. We have forced air and a relatively small house so a simple job right? NO, these guys ended up finishing the job and said everything was good and everything clean, I said thank you and they were on their way. COME TO FIND OUT these total hacks ended up damaging one of the ducts to a bedroom and now no hot air was going into the room, NOT GOOD IN THE MIDDLE OF WINTER, on top of that it was my sons room. I called sears and the guys came back to look at the issue, then the under qualified hacks ended up using duct tape and whatever other useless tools they could find to repair it. DUCT TAPE!?!?! REALLY, I could have done that, well long story short they didnt fix it and the air is still not flowing as well as it once did. Sorry I ever called to have the ducts cleaned, never again

Donna Binette

Carlos was very helpful and offered many suggestions. I had him clean the tile/ re seal, and clean 3 carpets. His manager should be proud to know he discussed extra options I could add on. I did end up adding one. With that said, he was not pushy at all, just professional, very knowledgeable and helpful to address my needs. He was done in less than 2 hours!

Pamela Lacerda

Excellent service as always. Nuno is the best! Always professional and takes pride in his work. We are repeat customers and will continue to be. We'll request Nuno whenever we can get him! Our carpets are like new, and we took his suggestion to check/clean the dryer vent. After seeing what he did, no doubt the best money we ever spent!

Bill Venuti

We are very happy with the carpet cleaning on Fri. May 12th

Denise Peek

The absolute worst! After taking a day off work to accommodate my appointment, the guys showed up and said they forgot the equipment needed to clean my air ducts. This was ridiculous, especially after I took a full day off work for this. They then said that they were going to call their manager to see what they should do. They got in their car and just drove off. How is this acceptable? When I called Sears to complain about this, they said they would call me back with a discount and reschedule me ASAP. Never got that call. When I called them back, they said they actually don't service Boston anyways. So if this is the case, why did you book me? Why did I take an entire day off work waiting around for you guys to show up? Trust me, do not book with this company. Even if they are cheaper than other companies, the team is rude and unreliable.

Kevin Munro

Very knowledgeable and helpful with vent cleaning. Would recommend services to anyone and everyone who needs expert vent and duct cleaning.

Kathleen Clancy

There were some stains on my carpet from an elderly person's accident and i mean accident I never thought the stains would come out. The tech did a wonderful job, worked very hard.

Kathie B

Carlos was courteous, big smile. I asked about a stain and he sprayed it again and scrubbed it clean. He was on time. I was very happy with the work Carlos did on my rugs

Katharine Scheid

Professional in every way. Much appreciated, Nuno!

Michelle L.

I can't review the service that they provided because they never cleaned my rugs. I made an appointment for Saturday July 13th ( the appointment was made 2 weeks prior to the 13th) and 3 days before that day I received a call that they need to cancel my appointment because they are not "servicing my area". What is the point of making an appointment? I have family staying with me next week and I made an appointment to have my rugs cleaned. Very disappointed, and when I called customer service back to let them know that I received the message, the customer service representative was very rude. I wasn't canceling because I didn't want the service... they canceled on me on my pre-schedule day. I am writing this review so that maybe if you're ordering a service from Sears and you need it done for an important event, go with a different company in case they cancel on you last minute. The customer service representative was not apologetic at all. It was a bother to her that I called her to confirm that I received the message that my service was cancelled.

Donna Rose

Communication was very good. Technicians were on time and got right to work , knew what they were doing. Actual cost was less than quoted cost due to inaccessibility of intake duct.

Deborah rose

Carlos is friendly and a hard worker, with attention to details. My rugs are so clean they look NEW again!!! Well done Carlos!!!

Judith Sherman

Carlos came on time, did a great job, and got out all the spots!!,

Deb Achilles

Very professional and courteous! And the job was superb!

G Murfdigidy

LOL How are people giving Sears good reviews for their air duct cleaning!?!?! Total hack job, they had a couple guys with little to no experience clean all our ducts. We have forced air and a relatively small house so a simple job right? NO, these guys ended up finishing the job and said everything was good and everything clean, I said thank you and they were on their way. COME TO FIND OUT these total hacks ended up damaging one of the ducts to a bedroom and now no hot air was going into the room, NOT GOOD IN THE MIDDLE OF WINTER, on top of that it was my sons room. I called sears and the guys came back to look at the issue, then the under qualified hacks ended up using duct tape and whatever other useless tools they could find to repair it. DUCT TAPE!?!?! REALLY, I could have done that, well long story short they didnt fix it and the air is still not flowing as well as it once did. Sorry I ever called to have the ducts cleaned, never again

Pamela Lacerda

Excellent service as always. Nuno is the best! Always professional and takes pride in his work. We are repeat customers and will continue to be. We'll request Nuno whenever we can get him! Our carpets are like new, and we took his suggestion to check/clean the dryer vent. After seeing what he did, no doubt the best money we ever spent!

Bill Venuti

We are very happy with the carpet cleaning on Fri. May 12th

Denise Peek

The absolute worst! After taking a day off work to accommodate my appointment, the guys showed up and said they forgot the equipment needed to clean my air ducts. This was ridiculous, especially after I took a full day off work for this. They then said that they were going to call their manager to see what they should do. They got in their car and just drove off. How is this acceptable? When I called Sears to complain about this, they said they would call me back with a discount and reschedule me ASAP. Never got that call. When I called them back, they said they actually don't service Boston anyways. So if this is the case, why did you book me? Why did I take an entire day off work waiting around for you guys to show up? Trust me, do not book with this company. Even if they are cheaper than other companies, the team is rude and unreliable.

Kevin Munro

Very knowledgeable and helpful with vent cleaning. Would recommend services to anyone and everyone who needs expert vent and duct cleaning.

Kathie B

Carlos was courteous, big smile. I asked about a stain and he sprayed it again and scrubbed it clean. He was on time. I was very happy with the work Carlos did on my rugs

Katharine Scheid

Professional in every way. Much appreciated, Nuno!

Donna Rose

Communication was very good. Technicians were on time and got right to work , knew what they were doing. Actual cost was less than quoted cost due to inaccessibility of intake duct.

Deborah rose

Carlos is friendly and a hard worker, with attention to details. My rugs are so clean they look NEW again!!! Well done Carlos!!!

Judith Sherman

Carlos came on time, did a great job, and got out all the spots!!,

Lisa Wensberg

THE WORST EVER! If I could give them a zero I would. First of all they upcharged the daylights out of us. They have very bad training of their personnel and following simple requests like please change the cell phone number to reach out on. They don't show up for their appointments and it has taken them 4 months to get me the right size filter and they send someone who doesn't know what they are doing. Total inept organization. They are great upfront to get you to sign up and spend your money and they are AWEFUL! DO NOT USE THIS COMPANY.

Hui Chieh Hsiang Jackson

Chad B. was recommended by my mother-in-law, who recently had him clean the vents at her condo. She said he did a great job and gave me his card. Chad was friendly and very professional. He explained what he was checking when conducting his initial inspection of my vents and gave me an adjusted quote afterwards. He gave me tips on proper cleaning and servicing of my central a/c system. He explained the cleaning process and how long the job would take him to complete. He was very considerate to my pets when he realized I had 2 cats in the house... He asked that I put my two cats some place safe and away from his loud equipment since it would be very hazardous for them and they would get scared of the noise. I coordinated the shuffling of my cats as he cleaned each room's vent. He also offered to replace the filter for me after the inspection and cleaning was done. I would recommend him to friends and have him come back for future cleanings.

Amanda prachanronarong

Don't even bother getting services through them. I just got hung up on after ordering a $700 HVAC cleaning service which was supposed to cover my whole home, and then I get a text message from "Jen" saying that she's been trying to reach me, the day before, and if I don't call back they're going to cancel my appointment. Now she got a hold of me on the phone a few days before when I confirmed the appointment, and no I didn't know exactly how many vents I had in my house which is why I went for the expensive whole house package. She then further goes to hang up on me, rude as all hell, does not want to help but insisted she was "trying to get me the right package for my home". I just needed someone to come in, clean out the vents, replace the filter, deodorize and go. EASY, but apparently not for Sears. Don't waste your time and money, find another company who will do a comprehensive HVAC cleaning and deodorizing without the flack and threats.

lynnes stinson

Polite, knowledgeable, explained the process. Worked quickly...left the rugs very clean.

Scott Smith

Excellent service

Carla Smith

Carlos was very polite and professional. He did a great job cleaning our carpet. Would highly recommend him for any job!

Corlyn Yusuf

Always have had my carpets cleaned by Sears. The young men are always professional and curtious and if I needed pieces of furniture put back in their place they would make sure everything things were fine before they left.

Ron Keohan

I have used them for a number of years and am very happy with the service and the technicians. That's why I come back.

Geoffrey Hawkes

Chad & his assistant were very professional, neat efficient, personable & knowledgeable. They did a great job.

Kathy Gibson

I have used Sears a couple of times to clean the carpets they come out beautiful . They do an excellent job and they are here when they say they're going to be and the price is very fair. I would recommend them and would use them again

Lisa Wensberg

THE WORST EVER! If I could give them a zero I would. First of all they upcharged the daylights out of us. They have very bad training of their personnel and following simple requests like please change the cell phone number to reach out on. They don't show up for their appointments and it has taken them 4 months to get me the right size filter and they send someone who doesn't know what they are doing. Total inept organization. They are great upfront to get you to sign up and spend your money and they are AWEFUL! DO NOT USE THIS COMPANY.

Hui Chieh Hsiang Jackson

Chad B. was recommended by my mother-in-law, who recently had him clean the vents at her condo. She said he did a great job and gave me his card. Chad was friendly and very professional. He explained what he was checking when conducting his initial inspection of my vents and gave me an adjusted quote afterwards. He gave me tips on proper cleaning and servicing of my central a/c system. He explained the cleaning process and how long the job would take him to complete. He was very considerate to my pets when he realized I had 2 cats in the house... He asked that I put my two cats some place safe and away from his loud equipment since it would be very hazardous for them and they would get scared of the noise. I coordinated the shuffling of my cats as he cleaned each room's vent. He also offered to replace the filter for me after the inspection and cleaning was done. I would recommend him to friends and have him come back for future cleanings.

Amanda prachanronarong

Don't even bother getting services through them. I just got hung up on after ordering a $700 HVAC cleaning service which was supposed to cover my whole home, and then I get a text message from "Jen" saying that she's been trying to reach me, the day before, and if I don't call back they're going to cancel my appointment. Now she got a hold of me on the phone a few days before when I confirmed the appointment, and no I didn't know exactly how many vents I had in my house which is why I went for the expensive whole house package. She then further goes to hang up on me, rude as all hell, does not want to help but insisted she was "trying to get me the right package for my home". I just needed someone to come in, clean out the vents, replace the filter, deodorize and go. EASY, but apparently not for Sears. Don't waste your time and money, find another company who will do a comprehensive HVAC cleaning and deodorizing without the flack and threats.

lynnes stinson

Polite, knowledgeable, explained the process. Worked quickly...left the rugs very clean.

Scott Smith

Excellent service

Corlyn Yusuf

Always have had my carpets cleaned by Sears. The young men are always professional and curtious and if I needed pieces of furniture put back in their place they would make sure everything things were fine before they left.

Ron Keohan

I have used them for a number of years and am very happy with the service and the technicians. That's why I come back.

Geoffrey Hawkes

Chad & his assistant were very professional, neat efficient, personable & knowledgeable. They did a great job.

Kathy Gibson

I have used Sears a couple of times to clean the carpets they come out beautiful . They do an excellent job and they are here when they say they're going to be and the price is very fair. I would recommend them and would use them again