Reviews of SERVPRO of Southern Monroe County (Cleaning Company)

Amanda Garris

SERVPRO® office staff was very helpful in going above and beyond in assisting me with my insurance company, scheduling and payments

Wayne D

Beware! Several months ago, we had a small water problem. We made a BIG mistake calling SERVPRO. Their handling of the whole situation was a disaster. In the end they broke the corner of a vanity and the whole top of the dry bar when they moved them. A call to corporate only stated that “our Franchises are independently owned and operated”. I gave my cell number to the local office of SERVPRO for the owner to call me. Several months later, and the owner still does not have the decency to contact me! Do NOT use SERVPRO! They do NOT give good service, and they are definitely NOT Professional! Edit: (Answer to Company Reply 5-6-19). The insurance adjuster has pictures of the damaged vanity before any other contractors were involved. Your people moved the dry bar away from the walls and covered it so the damage could NOT be seen. The drywall and painting people did NOT have to touch it until it was uncovered and the damage was discovered. The Insurance company did NOT agree that SERVPRO was NOT responsible. I was NOT reimbursed for the damages you did, which were over $1,000. You were given my Cell number by numerous parties, knew about the issues, and never once had the decency to contact me!

Doreen Rodriguez

I witnessed a driver enter the opposing lane and almost demolished another vehicle. He had to have been drunk or high. When I tried reaching the office the woman who answered was not helpful and did not seem to know where monroe county was. It's a shame, people need to do background checks on drivers.

jon smith

This company is a complete joke. Their "lead guy" Eddie shows up to my house high as a kite stumbles around looking at my soaking wet floor. Then has the audacity to steal water out of my fridge, He does no work except for chain smoking cigarettes and throwing them in my yard. Then i get a call from so lady named Lillian and she was very rude and disrespectful and even went as far as to curse at me over the phone. she may think she was quiet about calling me names but i heard her before i hung up. The whole operation is horrible . If you need repair work done DO NOT CALL THEM . THEY WILL ONLY MAKE MATTERS WORSE FOR YOU

Keith Cardoni

Amazing work was done by SERVPRO! The crew came in and dried my wet floors out in no time.

Glenda Charlemagne

Your company came and dried out my floors but failed to report the damage to my hardwood floors to the insurance company