I am a new customer for life!!!
I am also new to Bend, 4mo pregnant and just moved into a new apartment. This apartment had previous pet markings that I couldn't smell but unfortunately my Fido did and claimed the apt immediately.
With all that being said, I was stressed about the matter, and searching for cleaning solutions, with lots of concerns for my pregnancy health, Fido's health and the health of my future baby.
So I took to Google, like many do, and started calling around. Chem-Dry's name really struck my curiosity... Do they use lots of chemicals? Do I have 24hr drying downtime like many companies claim?
I picked up the phone and within minutes had so much clarity reassurance and an appointment booked!!!
Chem-Dry uses FDA certified natural products that are non-toxic or harmful to pets, babies or pregnant mothers. The "PERT" treatment they performed on my carpet ELIMINATED the pet urine from my carpet, AND PADDING!!! The cleaning left my carpets SHADES LIGHTER, fluffier and the air quality cleaner (no old dander, residues or particles being kicked up from the carpets).
But the icing on the cake, for me, was the fact that it's not a couple of 18yr olds who just do a rushed or slapdash job. They have TECHNICIANS who "diagnosis" your carpet needs, because they've had at least ten years of training and education. These techs have a real passion for their job, and company, and it shows in the quality. And to find out that their company has a real passion for them (higher wages, continuous education and training, etc) was heart warming.
Michelle was my tech. That's right, A GIRL! She was warm, comforting, relatable, KNOWLEDGEABLE, thorough, and so much more!!! (Shhh, don't tell anyone, but she even helped my move my bed so we could clean the carpet under it). She was a real working mother, relating to many other mothers out there. Her honest story with the company was amazing to hear and I wish everyone could experience Michelle's hard work, quality, passion and personality.
I will shout Chem-Dry's name from the mountain tops!!! Customer for life!!!