Reviews of Chem-Dry of Oklahoma (Cleaning Company)

Summer Ward

My bathroom floor is sparkling! And they got me in on short notice! We will definitely use them again!

Fran Evans

Personable, polite, and efficient staff who did a great job cleaning, leaving no mess behind. Well done!

Tabitha Lawson

Called to specifically have 1 room only treated for pet urine. was advised of a minimum so I added another room for regular cleaning. Was told $99 for the rooms with a $9 disposal fee. Tech arrived and advised it was going to be an additional $90 for the urine removal. Was not at all told it was anything other than the $99+$9. Called the office to inquire and was told all calls were recorded and they were going to listen to the call and get back to me. Did not receive a call back until a day later when I posted a review to Yelp. Said reviewing the call I was not told of the additional charge but would they like me to come back and go ahead and clean? uh, no thanks. Would not recommend at all.

Lacy Smith

Response to initial inquiry was fast. Confirmation email and call were received. Technician let us know when he was on the way via text and arrived promptly afterward. All staff were polite and helpful. Cleaning process was fast and very efficient. We did the $99 3 room carpet special with no extra treatment. We were told that for pet urine stains there could be a worsening of odor if PERT treatment wasn't used. This didn't happen with our carpet, but not discounting that it could happen. Very pleased, would recommend.

Pat Tuohy

Am very pleased with the job done and the tech that worked with me...

Kris Glasser

Easy, fast, affordable. All you can ask for. Will definitely use them for future cleanings.

Dianthia Kelly

Love the green solution, its safe for kids and pets. Its dry in no time compared to other company's. I love that the protect-ant will help me get spills up easier. Next round of cleaning is my upholstery.

Hannah Kutsche

Came on time and were in an out in an hour. They cleaned 3 rooms and all were a night and day difference.

Sheri Smith

Great Job

Patti Colley

Chem-Dry has cleaned our sofa and three chairs and did a good job. Very professional and punctual.

Janna Sharp

It didn't take to long and he was very professional. Carpets look great

Barbara Augustine

Tyrone was very professional and thorough. Very satisfied with the results. Will use Chem dry again. .

Tearsa Tadlock

The gentalman that came to our home was awesome, very polite, and told us everything he was going to do . Thank you so much . We will have them again.

Lawana McKinley

Tyrone was very professional, and did an excellent job shampooing the carpets. I highly recommend him, and will be scheduling him again! He seemed very knowledgeable about what he was doing.

Toby Hall

I had nearly 800sqr ft of tile and grout cleaned today in my kitchen and dining room and I am more then please with the service, the price and the demeanor of the service gentleman. I will reuse this company and highly recommend them if your considering tile and grout cleaning

Monica Hernandez

Phil and Andrew were excellent! They were very professional, kind, and easy to work with. I opted out of the pre-treatment because I honestly did not think my LR carpet needed it. I realized quickly that I was WRONG. The guys were kind enough to go back and pre-treat the carpet and shampoo it again. What do you know? It was amazingly clean the second time! The pre-treatment smells wonderfully and refreshingly citrus, make sure you use it. Definitely worth the money. They were also wicked fast.

Lee & Dreama Beaittie

I do realize that I opted for only the $99 special, however the house was empty and collectively all three rooms probably don't add up to no more than 400-500 sq ft, and yes it was dry in about 1-2 hrs. My wife said they only spent about 30-45 min, but it was most definitely NOT clean. used my wifes rug cleaner 3 days later and this is what the water looked like after. If your a carpet cleaning company and you get paid to clean a carpet, than at least clean it.

Andrew Sawatzky

80% less moisture. Drier faster. Healthier homes. ChemDry can basically meet any need you have: pet urine, carpet repairs, cleaning of carpet, rugs, tile and upholstery and even water damages.

Mark Bravo

We were immensely pleased with the job done by Chem-Dry of Oklahoma! Andrew, the lead on the project went above and beyond, as we had a big event planned for Sunday, and we only had the mishap Wednesday. He came back Saturday and early Sunday to make sure we were in place for the day, when it certainly didn't seem possible this could happen. His teammate, Tyrone, was equally respectful, professional and thorough. Their demeanor left us confident we would get a complete job; I trusted it would be done right, but it was above and beyond in every respect! Even spoke with the owners; this company has the right approach: quality, thorough work. The CARE factor, however, really made the difference. Thanks a lot, folks! Would-and WILL-recommend them to anyone in need..

Deborah Carpenter

Great carpet clean, great crew, and great job! Look brand new and smell great!

Madelynn Walker

Tyrone worked wonders with our carpets!! We had spots I’ve not been able to get out and they are gone. Friendly customer service and technicians.

Waymond Bray

Andrew did an excellent job and got out stains we thought were impossible to get out. He was HELPFUL and professional. We will ask for him in the future and recommend Chen-Dry to everyone. Thank you so much.

Leslie Sexton

I'm sure the tech did all he could. We have rental property. Should have used the cost to replace the badly pet stained and stinking carpet. Will know better next time.

Kay Moore

Tyrone was able to move my appointment up which was a great benefit to my schedule today. He was very professional, answered all my questions and left my carpets looking great. He cleaned the area after completion so that’s a big win in my books.

samuel oyeleye

Called Chem-Dry after having another carpet company come out. Chem-Dry did a fantastic job. Really got some of the harder stains in my carpet. Would definitely recommend. Still not completely sold that this method is better than steam cleaning. But I cant argue with the results.

Matthew Swain

Dylan did an amazing job cleaning my carpets, including a few spots that I did not think would come up. He arrived on time and was very professional. I would definitely use Chem-Dry again.

Greta Vega

Do not use - they sent a thief to my house. I hired ChemDry in OKC to clean my carpets this past Saturday 10-1-16. When the employee arrived, we reviewed the areas to be cleaned, agreed on the price and I signed a contract. The employee vacuumed, brought in the cleaning hose and then returned with the cleaning nozzle. I went to check on the employee a minute or two after he brought in the cleaning nozzle and could not find him in that room. He had picked up a set of keys that I had accidentally left on my dresser (I was in a rush that morning to go to a meeting and he was waiting outside when I arrived home, so I forgot to move the keys and they were not visible when we reviewed the rooms to be cleaned). He had taken the keys and opened up my safe in a different room and was going through my safe. I called the police. The police questioned him and stayed until he removed his equipment from my house. I wrote out a police report and according to the police officer he will be charged with Burglary 2. I called ChemDry and talked to the "manager" Shari. She said she was shocked and would call the owner and return my call shortly. After at least an hour she had not returned my call, so I called back. The person who answered the phone on this second call said that she had left for the day so I left a message on the owner's personal voice mail. After a couple of hours no one never called me back so I sent an e-mail on their website describing the situation and Shari called me back with 5 minutes. I told her that I was told by the person who answered the phone that she was gone for the day but she insisted she was still there. She said the owner would call me by Monday. It is now Monday at 5:30 pm and no phone call yet. It's my understanding that this employee had been with the company for over a year. I am wondering how many people did not watch him as closely as I did and how many people he stole from during that time. I am also disgusted with the response that I have received from the manager and the owner (none)!

Ms. Woods

I set an appointment with them with a “flex time” of 1-5, which is really an inconvenient because I would have to be on call for their arrival. After waiting at home for them to come, I received multiple calls stating they would be there shortly. I continued to wait for them to show up. Finally shortly after, I received a call stating they had received a water damage call and would need to reschedule. Not only was this a waste of my day, but they showed no customer concern that they blew me off for a larger job. I gave them one star because they offered to reschedule me the next day, however to me, it wasn’t enough. I schedule with another company the next day and they gave me an exact time they could arrive.

Richard Grau

On time and thorough

Quentin Sawatzky

“Good help is hard to find.” I hear this all the time from people in the service industry. But if you get Andrew from this office, you’ll get a guy who, even though he’s just an employee, approaches every job like he’s the owner! He does his job and he does it well. You have a choice of carpet and upholstery cleaners in OKC; but you’d be hard pressed to find one with an employee as dedicated to customer service as Andrew. Call Chem-Dry of Oklahoma!

Coulter Gaske

Dylan was great! Went the extra mile to find all of the pet spots and explained the treatment and options to me.

Becky Bish

Cleaned drapes and furniture. All looked brand new! Thank you!

Tim Manuel

Chem-Dry does amazing work! I have never had my carpets cleaned as well as they were the other day. Andrew, the service tech that came out, was highly professional & courteous. I will without a doubt use their services again!

Aimee Elmore

Andrew did a great job and was very professional. We would use them again.

Lealon Taylor

Good and quick

Cindy Douglas

This company has cleaned for us several times and we always have an excellent result. We have a dog and they get the urine smell out of our carpet. Always professional and never a mess. Highly recommend!!!

Marvin Cawood

I am an old man still clinging to the old values of quality. I don't write very many positive recommendations on services today. But, this is a gold star job by an excellent employee. His name is AndrewSawatzky. Andrew went beyond my most detailed expectation to do a good job on my carpet cleaning. I can find no fault in both his workmanship and his willingness to please me. So-----My advice to Chem-Dry is this, Continue offering a good cleaning product, be very selective on hiring, and have Andrew train new techs. Chem-Dry will continue to be #1

Caroline DeLong

Great job, quick and thorough service.

Cindy Bockus

Tyrone did a GReat job.i will call him again.

Kian Banks

Very helpful and they did the job right!

Lance Lassiter

The technician arrived on time and was very polite and professional. He didn't try to up sale us. Cost us $188 for a basic clean on five rooms under 200 Square feet. We have used this company numerous times and have never experienced an issue.

Ree Yero

Andrew did an amazing job!! I had the floors stretched and cleaned. The carpet looked new again. Very polite and professional!!

Mallorie Scott

I absolutely love Chem-Dry!! The customer service rep I talked to was super helpful and informative. She even explained the process so I knew exactly what was going on at all times. My tech. was also very professional and timely. WILL USE AGAIN!!!!

Katie Marie Owens

Tyrone has excellent customer service ! Responded quickly and got my floors super clean !

Sandra Garringer

Carpet dried faster than with any other service I have ever used. That was great but my WOW was the shine they put on my granite counters. Who knew they could do granite too? My kitchen looks new again. Thanks for your great service.

Kelsey Bentley

They came in and saved my couch cushions. So glad the warranty company set them out. Looking forward to using the for other cleaning needs... Loved that the Carpet Care Manager let me what other things they cleaned.

Lindsay Sosa

I just had my three seater couch cleaned by Chemdry of Oklahoma. It only took 45 minutes my couch looks brand new. Also the guy who cleaned it was early he came before my time slot. The guy was professional and friendly. Well worth the money I would recommend chemdry of Oklahoma.

Ashley Andrews

The service techs you sent to our office today we're great! They helped with our immediate needs and got the stain out of our brand new carpet! Thank you Chem-Dry! I will be calling you for all my carpet/rug needs in the future!

Pat Smith

The two rugs were picked up by Dylan. He was very nice and professional. Made sure I was happy with my cleaned rugs. An excellent representative for Chen-Dry Chem-Dry did a fabulous job cleaning my rugs. Look new. Price was less than I expected Would recommend your company

Courtney Paige Floyd

Phil did amazing

Celeste Hickman

Prompt arrival at requested service time. Courteous technician and thorough clean. Was unable to get a spot out but worked very hard trying! Would highly recommend.

Kelli Gaston

I have always used Stanley Steemer in the past. I decided to try Chem Dry because they claim to be more environmentally friendly. The technician was professional and seemed to do a good job. However, on the day after the cleaning, we started to notice a smell. And by the following day, the smell was really bad. Upon further inspection, I have a large purplish moldy spot in one of the rooms. I'd run the fans and kept the windows open during daytime hours. I emailed Chem Dry with my concerns and received no response. I finally called. I was told that the technician warned me that the smell (that had been isolated to individual spots in the carpet before cleaning) might become worse after cleaning. I was warned that the cleaning might not get rid of the smells in individual spots, but I was NEVER told that cleaning might make the smell worse. Use with caution.

Nicole Markel

I called Chem Dry after being stood up by Pro Steamers, they are horrible. Chem Dry got me in the next day. They showed up early and it took maybe 30 minutes for them to clean my living room and hallway. Customer service rep was nice and did a great job. I would recommend to anyone based on my experience.

Travis Wayne

All about customer service. I had an issue and they went above and beyond to make the issue right.

Austin Kolakowski

Phil was super friendly and did an awesome job on our wool rug! Highly recommend

Latasha Yarbrough

Carpet does not look clean can still see high traffic area. Took several times for th to actually show up. Machine kept breaking down on truck that was suppose to head our direction.... will definitely not be using them again.

Kristy Bullard

Our appointment was scheduled for 6.3.16. They called to confirm the appt. but told me it was on a Saturday and not Friday, as scheduled. After a while, they called back and honored the original date. The gentlemen that cleaned was very nice, polite and very professional. We had a "trouble area" that we didn't think would come completely clean, but should at least look better, and it absolutely looks great. The gentlemen came in and didn't waste any time getting to work and worked diligently until finished. Very satisfied with the work done. You could smell the difference and it was nice. So, other than the mix up on the date, which they corrected, we were very pleased with the services provided.

Kelly Clem-Everhart

Very Professional Staff!!!!

deloris catlege

Worst service ever used! Destroyed my $8000 white Persian Rug! Left carpet dirty! Would not return calls ! Had to hire an attorney to request refund and payment for ruined rug. Chem-Dry of Oklahoma never complied or responded to anything! This company is a total rip off and should be shut down!

Tina Blaney

The men did a good job cleaning the carpets. I did however specify that I had just cleaned my wood floors and I did not want them to mess them up. They assured me they would not. They left my wood floors with grass and smear marks wherever the hoses has been. I had to reclean after they had cleaned. I have used other companies that actually carry a mop for this specific purpose. I recommend that you consider this service as well.

A D

Very quick to schedule service and they were extremely professional and courteous. Would recommend to anyone.

Gerardo Guzman

Excellent service they took care of us very well very promptly they came back 2 times to assure that the couch was completely clean they definitely did a great job will highly recommend and use again.

Jimbo Rod

The technician came at the scheduled time, explained options and proceeded with the work. The carpets were cleaned very well and the job was completed in approximately 1 hour.

Tessa Franklin

Was skeptical about getting dog urine out of carpet, but after 48 hours the odor was neutralized. Will use this service again.

bondadkins Wilcox

Phil was professional, courteous, knowledgeable, and concerned that I would get the most value for my service. Would recommend to anyone who needs furniture cleaned.

Jeanette I

Professional job, great looking floors and furniture, very pleasant and professional technician. Very satisfied . Thank you . My technician was Tyrone he did a great job.

Lara Glynn

There were a few stains that were almost completely removed, but I was told the carpet would be almost dry at the end of the cleaning and would dry in 2-4 hours, but it was still sopping wet 8 hours later. This prevented the other work to be done that had been scheduled that day. Also, I had the grout in the tile floors cleaned in the home and while the grout in the bathroom was much better, the kitchen looked the same as before the cleaning. Also, I had to ask the technician to dry the tile floors and the wood floors as he was leaving. The cleaning was very expensive ($480 for 3 rooms of carpet and 2 rooms of tile) so I expected it to be better. One other note, the technician requested a tip to add an extra stain preventative service. I will not be using this company again.

Nathan Big

I have met with the owners personally and am very impressed with their entire operation and quality of service. If you need a carpet cleaner I would highly recommend them.

Amanda Bohannon

The tech that arrived was very professional and did a fantastic job. He did all 4 rooms in a timely manner. However, the person calling to confirm address and time were mumbling, unclear and sounded unprofessional.

Kati Ratliff

Called on 4/9/16 and scheduled an appointment for 4/23/16 between 10am and 12pm. I sat and waited and waited and no one showed up. I called to find out where the cleaners were and come to find out, we weren't put on the schedule. I was rescheduled for the following Monday 4/25/16, but my husband was so irate and knew we'd probably be screwed again so we called Stanley Steemer who came out 30 minutes later. I called Monday, the 25th to cancel the appointment with Chem Dry and to my surprise (sarcasm) we weren't on the schedule...again. So glad we called someone else to come out or we would have been screwed TWICE. Needless to say, we won't be using Chem Dry in the future simply for their lack of book keeping skills.

Renelle Freeman

I scheduled for someone from Chem Dry to come out to give me an estimate on carpet repair. I had looked at their reviews, which were mostly good. The scheduler I spoke with seemed very distracted because I had to repeat myself a few times and she also put me on hold for several minutes. I also asked about gettung some ball park pricing and was told they could not do that. But I was still happy because they were able to schedule me the next day. When I asked what their turn around time would be if I were to go with them for the scheduler stated they could do it while they were there. That was even better and regardless of the price I would have most likely went with it. They scheduled me.for 12-3...a tech finally showed up right at 3pm. But she tells me she doesn't usually do the carpet repair estimates or the work and that they had just now transferred the estimate over to her to come handle!! She stated that she was sending the info over to the carpet repair tech for pricing which ended up being a price per hour and prices for each patch and seam... (why couldn't the ball park prices for me then?) I told her of my conversation with the scheduler and that I was expecting someone to do work today as I had taken off work. I also told her that the scheduler I had spoken seemed very distracted. She apologized and said she had it down as an estimate only. I called the main number and got Sherry. She apologized and said all she could do was schedule me for another appointment. I realize mistakes are made. I just think there should have been something else done in return for the trouble I had and there was not. Really, the only thing that kept me from loosing my cool was the tech that was here was very nice and apologetic and I knew it was not her fault. Needless to say I decided not to go with Chem Dry and ended up finding someone else that is doing it for less anyways.

Kurt Foy

Robert made our house liveable again after our cat decided to spray a room. House smells amazing, the cat now has 8 lives and I feel like a complete dumbass for using traditional steam cleaners for years. Long live Chem-Dry!

Lacy K

We were really impressed with the results of our carpet! The house smells so good and it doesn't smell like strong chemicals at all. Its fresh smell that makes the whole house smell new again. Tyrone was very friendly and very efficient with his work. He explained how it all works in details and was very helpful. I highly recommend using this company!

Kasi Dodson

Super friendly staff. Did a really good job.would reccomend.

Janice

I was pleased with the cleaning. I thought with all the add on, it was too expensive. However I will call them again and recommend them.

Victor Washington

What a GREAT all around carpet cleaning company. Friendly staff, fast service yet takes their time to assure they'll do the very best job that I believe will please you. Master 5 star tech Mr. Andrew Sawatzky not only done a fabulous job for my wife and I, but he walked us through ever step that's made before and during the the cleaning process and also the history of how this company was launched back in the 1970s! WOW What a dedicated employee. Thank you ALL for your service and looking forward to doing business with you again. ChemDry, give em a try. You won't go wrong. Vic & Anita

SteveandMary Barnes

Andrew was on time and explained everything thoroughly while doing the paperwork. He completed the job in a timely fashion and did a great job of finishing the job with the vacuum wand. We will use Chem-Dry again as long as Andrew does the work. Steve Barnes

renae tidwell

Andrew was very professional, answered all my questions and did an excellent job! I’m giving 5 stars because the last company I used I wouldn’t even give 1 star and this was 100% better. It’s taking a little longer than expected to dry but the humidity is a little higher today due to potential storms and it doesn’t bother me to wait due to how good the carpet looks and smells.

Margaux Lippoldt

Courteous technician. He did a very thorough job.

Katie Brown

We lease our house and were told the carpets were cleaned prior to moving in. Regardless if they were or not, they were still filthy with stains and an odor I was growing more and more irritated (and disgusted!) with. We found ChemDry and the rest is history. They explained different the cleaning techniques on the phone and set up and appointment for the next day. The technician came over and reviewed different cleaning packages and specials with my husband. We had 4 rooms and a hallway cleaned, as well as the spot treatment. I came home and the house smelled CLEAN and the carpets looked brand new. It only took a few hours to dry and I got on the floor to do yoga last night and.. no more horrible odor!! Finally fresh carpets! Thank you ChemDry!

Cindy MG

The technician called 30 minutes prior to arriving, which is convenient for any working person. Plus, the technician was polite, professional, and thorough. He did a great job. I will definitely be using this company again.

Patty O’Brien

Andrew was great! Very professional, yet personable, he did an excellent job on our carpets, had 6 rooms cleaned and very happy with the results! Thanks!!

Bob McAndrew

Andrew did a great job on cleaning, sealing and polishing our granite kitchen counter-tops ! They look like New !! Thanks - Old Barn Bob