Reviews of Chalet Cleaning Services (Cleaning Company)

Don Schmidt

STAY AWAY! We used this company in 2012 and they damaged our cabinets and some cords they couldn't be bothered to pick up off of the floor. We called the company and spoke to Paul, who is apparently the owner, and were told to get a repair estimate. We did and sent the cheapest one to the office that was the last we heard from Paul. Since the repair was going to be in the $300-$400 range we simply did not send the $65 dollar payment since we had agreed to pay once repairs were completed. Now in January 2017 we receive a letter threatening to turn us over to collection. I called to discuss and Paul answered. I said that I was calling about a letter we had received and only said we had used them in 2012. I told him his crew had caused damage and we sent an estimate in, at that point Paul began to cut me off. He argued saying nothing had been sent in and said I was lying about ever sending an estimate. He said all this without knowing my name, without receiving or looking up any account information, but right away he was able to recall something from 5 years ago even though he wasn't even in the office. Even though I offered to go through with the original deal, Paul hung up on me and began to ignore my calls. There are too many other services that will actually do a good job to risk dealing with this company. I only put one star because it made me put something.

Inez Fasold

My daughter hired Chalet to clean my home in Edmond in May. The first cleaning, "deep cleaning" was poor as the person who was supposed to clean the kitchen missed half of the place, the floors had not been touched and light fixtures were not cleaned. So my daughter called and complained, as I was not home yet, and was told she had been trained recently and not up to speed so they would send someone out the next day. After 3 days and many phone calls they finally sent someone and they did do a good job. The next cleaning was better, but they still missed rooms and broke a lamp. So I thought okay, one more chance and that will be it anyone can have a bad day. Well the last time they came, they missed the master bath and closet, guest bedroom and guest bath down stairs. When I called and complained that I was not getting the whole house cleaned I was told that well the girls must have been confused, but I think they were on a preset time and were running over. I found it very disappointing that half my house was not clean and yet I was expected to pay for the service. I told the manager that if they needed more time why did they not call him and he call me and get my house cleaned properly and fully. I am moving to someone else who has better communication skills. But I have to say, they did discount my bill for the lamp and more for the poor cleaning.