Reviews of Thomas & Galbraith Heating, Cooling & Plumbing (Cleaning Company)

dave vaught

Ray was polite and very informative. He gave me several options with quotes and recommendations without being pushy.

Sharon Evans

Called because of a clogged bathroom sink drain. Getting an appointment was easy. My scheduled time was somewhere between 12:00-2:00. At 11:30, the technician Ryan called to say he was on his way. He arrived on time at 12:00 along with his trainee Hunter. They quickly assessed the situation. Within about 20 minutes Ryan had the drain open. He advised me on how to better take care of the drain. Both men were polite, friendly and best of all efficient. We quickly took care of the bill via an I-Pad and they were on their way. I'm very pleased with the service I received form Thomas & Galbraith.

Ryan L Smith

My Experience with Thomas & Galbraith Heating, Cooling & Plumbing was very much a great process. From Working with Matt Smith to detail out what we needed to replace our failed tank water heater, and working out the details to install a tankless system with water softener. After we agreed on system and price, Adam and Cody did a fantastic, professional clean job installing the system in addition to listening to my concerns, which included explaining all the needed details on care, maintenance, and procedures to keep the system humming along. I also opted in for Thomas & Galbraith Heating, Cooling & Plumbing’s care plan that covered the entire system maintenance for one year. I think this is a good value considering I am not a Plumbing specialist and the professionals in their field that have the experience and training service modern plumbing systems. Lastly, I feel the price and value met our family’s needs and budget with consideration with a well-maintained system, that system it will last over 15-20 years.

Emily Cain

They did a fantastic job on fixing our master bath sink. Don was quick and efficient and he was early too which was great! I’ll definitely recommend Thomas and Galbraith to family and friends!

Daniel Imhoff

Right on time. Polite, professional and curtious. Did a great job

Cathy Utter

I just had my AC serviced by Ray Satterwhite. I found him to be very helpful, patient and informative. He walked us through all the issues we were experiencing and got the job done most efficiently! Will gladly welcome him back for all our maintenance service calls! Thanks for keeping us running!! Cathy Utter

Kathy Dunn

I was really impressed with their services. Stuart the technician was very professional , friendly and did a through job. He diagnosed the problem quickly and had my air conditioned up and running within an hour! , Thomas & Galbraith …

Jeanie thompson

I used this company for my elderly Mother in law, and to my surprise the technician was wonderful. Tracey was very patient talking my mother in law through the process. I know dealing with older customers can be an challenge but he did it with grace and was so compassionate to her! She felt so comfortable and now has piping hot water with her new water heater!! Big thanks to Mr.Tracey Tonkovich! I hope your company realizes what an asset you are!

Stacey Ford

My first experience with Thomas and Galbraith has been nothing short of amazing!! These folks really lived up to their reputation. I had some major repairs done today (under slab) and I couldnt be any happier with how the whole process went!! Bid was fair and comparable to other companies, work was schedule quickly, and execution was flawless! The two gentlemen (Josh and Rob from Indy) were very friendly and extremely respectful to me, my family/pets, and my property! So thankful they were out today and glad to have just one less thing to stress about! Of all the plumbers I have used in the past few years (there have been SEVERAL) these guys are my new go to and the best I've worked with!

Jarrod Thorwardson

While getting it working today was, literally, impossible, they explained why and got us an appointment for getting necessary system replacement promptly. Along with crediting some of today’s parts costs against that.

Ali Reynolds

Brandon was wonderful. We had a backup in our basement drain and he was very thorough and checked all the iut spots to find the clog. Not only did he fix the clog, but he gave some excellent suggestions for preventative measures. Will recommend to all our neighbors and friends.

Melanie Scott

Ray was the service technician who came to our house. He called to notify me he was on his way. He was very informative through every step - even thought it was all Greek to me - he took extra time to try to explain it to me. He was very clean, you couldn't even tell he was there. To sum it up... Ray was excellent!!

Amy Clancy

I’ve only lived here for two months and I knew that the air conditioning and furnace system or a bit of a mishmash and when the air-conditioner went out it didn’t surprise me. They were able to come the very next morning, they searched out a part and brought it back within 15 minutes and they did an extensive amount of work on the outside machine particularly an inside. It was professional it was fast and they were super people. I

Mark Muench

Today's service went very well. I do think you need to send out your service reminders a month earlier. By the time i call for a summer tune up in late May you dont have service avaible till September!

Debbie T

Technician Ray Satterwhite called ahead to tell us when he would be arriving. He did arrive on time & thoroughly explained all that needed to be done. He was ultimately respectful & conscientious throughout his entire time in our home. Repairs were done in a timely fashion. I am extremely satisfied with Ray's & Thomas & Galbraith Heating, Cooling & Plumbing. I only wish all technicians were as pleasant to deal with as Ray was while in our home. Thank you.

Liz Frederick

Jeff, Chris and Matt are amazing the furnace and air conditioner are working and we can feel the difference. Duke energy letter confirmed what we already knew. Thank you for your professional workmanship.

Mindy Cole

My technician Brandon J was extremely knowledgeable and professional. He worked diligently to fix my clog and repair my pipe. He explained each step and made sure I understood the process. He gave me proactive ideas to prevent issues in the future. He was the best service professional I have used!! If i could i would give him more than 5 stars!!

Beth Rollinson

The technicians arrived on time, were extremely courteous and kind, handled themselves professionally, diligently worked through the process of installing a tankless water heater, and cleaned up after the water heater was installed. I was and am impressed with the entire installation procedure, especially with the technicians!

Katherine Pandolfo

My experience with Kevin of Thomas & Galbraith Heating/Cooling was very positive. My air conditioner fan was running, but the house was not cooling. Kevin showed me the burnt wires and tested the broken capacitor. The air conditioner capacitor needed to be replaced. Kevin was nice, demonstrated the problem and completed the repair efficiently. I am very satisfied with the service.

Stephanie Holly

Ryan and Hunter were terrific. On time, courteous, and quick! The trifecta of customer service. They shook my hand before and after and ensured that all of my questions were thoroughly answered when the work was completed. Seriously blown away about how fast they were able to fix the drain. (Outstanding training, T&G!) Give those boys a raise!!

Larena Granger

This company's technician was able to unclog my plumbing line very easily, unlike the other very well known company that I'm afraid to mention negatively in fear of a lawsuit! All I can say is be careful with companies whom diagnostic techs work on commission! At this point, I think I may have almost been scammed by another company whom claimed I had a collapsed line and their auger "could not get through the clay and mud." Thank you Thomas and Galbraith for your professionalism and honesty. You have a new customer for life and I will be sure to refer your company!

Erin Cline

Ryan and Tony came to help with drainage issues with our sinks and they were great - very nice and knowledgeable!

Libby Russell

It took about a week to determine the problem and a within code fix. The price to fix my sewer drainage issue was not cheap but much less than my worse case scenario. I will definitely call T&G for all of my future plumbing needs. I loved the introduction of the service technicians that were sent by text prior to their arrival. I felt like I knew these men and upon arrival I found them to be just as pleasant as their introduction claimed. Again T&G did a wonderful job and I would highly recommend them for any service they provide. I believe customer satisfaction is rated very high in their mission statement.

John Charlton

After several years of being screwed by other local HVAC companies, I called these guys. They were available and took my call after 6p and had a technician to my house by noon the next day. Guy named Jared was easily one of the …

Connie Runions

Very nice gentleman came to check our heat pump and furnace. We appreciate his promptness and he was very knowledgeable. We will be happy to proceed to work with Thomas and Galbraith.

Mary Kock

During the hottest July in history 107 degrees+ and my A/C unit doesn't keep up to the job, I called Thomas & Galbraith A/C. My service specialist Ray S. was the most professional and courteous gentleman that I've had as a technician in my home in a long time. Kind, considerate and totally explained everything to me as he went along, got the job done in a short amount of time and got my house cooled off quickly. I am so appreciative of the job that Ray performed on my A/C, he is truly a specialist at what he does. Thank you Thomas & Galbraith for sending Ray S. to my home, when I need help again, I hope you send Ray. Ray really saved my day!

Suzie Bishop

New water heater installed this morning. The young men were very courteous and explained what they were doing. Did an excellent job and cleaned up after themselves. Would definitely call for service again. Thank you Matt and Brandon.

Donna Russelburg

Ray was very pleasant to work with. He explained everything he was doing and showed me areas of concern. He was very respectful of my home and protecting it while doing his work. I would recommend Ray for other home owners.

Kim Sanders

Andrew was great! Polite and didn’t take long at all.

Darin Ladd

No one wants to have an A/C outage on the weekend, but should you call T&G on the weekend, the polite representative will let you know that the $97 service fee is augmented by a $43 "emergency" fee. This is understandable (although not included in the advertisements); however, the representative cannot give a time that you will be contacted. My assertion is that, for an emergency, service should be somewhat immediate (i.e., on a Sunday, if they can't get back to you before 5 PM, what is the point of paying the $43--just wait until Monday). Due to the uncertainty, I could not continue with the transaction, and cannot recommend their "emergency" service. My recommendation to T&G would be: 1) be more transparent in your advertising about "additional fees may apply for emergency service," and 2) offer a service guarantee for "emergency" service, or offer a refund of the "emergency" fee.

Natalie Thomsen

Fantastic service! My technician arrived on time, was extremely knowledgeable, and very polite and friendly. I feel educated about the process and my choices and never felt pressured to make a decision.

jeff molski

Justin was terrific, even took care of a wasps nest in the unit. Hottest day of the year and a Sunday- great quick response and very friendly! Thanks, Jeff

Thomas Kotter

Reliable and on time; communicated well; I was very pleased with Nate McQueen's tune-up; answered all my questions clearly; I signed up for another year of tune-ups for A/C and furnace. I like the peace of mind that all is working well.

Avis Mims

We was very please with the team from Thomas and Galbraith (Brandon, Adam and Cody) taking care of are plumbing issues in our home, very professionally team with checking and explaining our plumbing issues in details giving estimates and letting us know all the work that would and could be involved. I feel of all the plumbing company's that we had in and out of our home (and we had plenty) trying to get information for our plumbing issues to be resolved, we felt that this team was very knowledgeable and professional. We was very happy and satisfied with the work they've done...I will recommend Thomas and Galbraith and this team to any and everyone with any plumbing issues...Thank you Very Much Brandon, Adam and Cody Job Well Done !!! Avis and Family

Meghan Marsh

We are very happy with our new unit and the service we received from Thomas and Galbraith! From calling customer service to set up an appointment to the sales rep to the friendly install technicians, we had the best deal and service! And the manager even stopped by to make sure everything was going just like we wanted! Highly recommend!

Matthew Ring

Ray was great! He was able to get my air conditioner repaired and running is less time than expected. I appreciate his professionalism and his work ethic. He's a great representative for Thomas & Galbraith!

Teresa Beatty

Brandon was very professional, experienced, and a pleasure to have in my home even with the fact we had a bad drain clog problem. He walked me thru every step he was taking to correct our problem and made absolute sure I was happy with his work and the job was done properly and even cleaned up more of the mess than he probably should have. I recommend this company and all their staff beginning with the first call I made, I will never use anyone else for any of our heating, cooling or plumbing problems, thank you all for the great service and giving me a happy experience out of a horrible problem! If you have any issues, please make these people your first call for help, you'll have no regrets! Thanks again guys, GREAT JOB!

Todd Riethmiller

Used Thomas&Galbraith to purchase and install new HVAC and water heater. From the sales visit, to the day of install, everyone was friendly and professional. They also put more work into the process than other companies. The sale visit was very thorough and inspected my current setup and the need of the house. The install team built everything on site and made a perfect custom system for my house. I HIGHLY recommend Thomas&Galbraith!!!

HG Gilmore

While I wasn't happy at having to wait several days for an appointment, I was at least able to call and get my appointment moved up by a day. That was good as our general experience with HVAC services in the area hasn't been great. No concept of emergency calls up here. BUT once the technician got here, he was GREAT! While our home was renovated recently and before we purchased, some interesting connections for our units.made for a longer visit than I'm sure he expected. He persevered and got to the root of our issues - which had been missed by the servicer in May. We feel a lot better about using our AC units now thanks to Stuart from T&G!

Sam Turner

Ray was our technician. He did an excellent job checking my system and working through issues with our Infinity thermostat. A very knowledgeable guy!

Maribeth Sharkey

Today, two techs came to our home to help with a difficult drain problem in our master bathroom. They appeared on time and got right to work. Not only did they repair the drain, they also installed bolts that should have been in the drain originally, fixed a tub and sink in the guest bathroom, and left us with a product for drain maintenance. All at a very reasonable price. It was a pleasure to work with these two representatives of this company. We highly recommend this organization to anyone in need of a plumber.

Bradley Ludlow

We just had Technician Brandon out to clear out a secondary line from our master bathroom. So professional and he had suggestions on how we can reduce the possibility of future clog in the line. Hint: those environmentally safe, biodegradable wipes don’t degrade!. For only $93, and 1 year guaranteed was a great price.

Bev Grier

From Beverly Greer: Randy is an excellent asset to Thomas & Galbraith. He represents the company very well!!!!! He was professional, friendly, arrived on time, gave me some information that help me understand the Aprilaire filters I use for my system. He completed the maintenance service and gave me update on how my system was working and asked me did I have any further questions. I was so very pleased with him and his service. I would like to request that Randy handle all my future service needs.

Tony Koontz

Had my furnace tuned up, technician Tim Baker was in/out explained everything to me he was doing and gave advice on how to get the best out of my unit, also received my Military discount...I would recommend Thomas & Galbraith..

Nicholas Mavridoglou

Always a wealth of info on status of my system, for both office and home. Friendly, honest and non-pushy repair people. I recommend them highly.

Jennifer Sharrer

We had the discharge line for our sump pump on the exterior of our house replaced and rerouted. The crew showed up and spent several hours digging up the front yard and laying new piping. They were professional, polite, efficient and did a great job. Before and after the job, they walked us through the process/job and answered all our questions. We highly recommend and would use them again in the future.

April Quevedo

Great pricing and incentives. Quick and efficient turnaround time. Professional and courteous team members. We are very happy that we chose Thomas and Galbraith for our HVAC replacement.

Charles Gagel

Our technician, Neal, was very efficient, neat, and orderly. He was also a good communicator: explaining things well and helping me set up our fall heating checkup. Very pleased w/him and T&G.

J. Augustine

Scheduled an emergency after hours plumbing appointment for a drain backflowing into my basement with 3 inches of water and climbing and us frantically trying to contain it. Agreed to pay all the extra emergency fees on the phone and made it clear we were desperate for help and trying to save our possessions. Was assured that a tech would be in contact "soon" before coming out. 2 hours pass with no phone call. I finally had to call them to be notified that "Your service appointment was cancelled because your landlord didn't answer her phone to approve payment." This was after I was assured on the phone that I was approved by the landlord previously to schedule service appointments AND me also telling them this was an emergency flooding situation. We spent hours combating this flood waiting in vain for a call that never came. When I asked why I was not called and notified of this lack of response from the landlord before the service call was cancelled (yes they absolutely have my cell phone # on file) the customer service rep says "You can call again tomorrow to schedule when you calm down" and then literally hung up on me with my basement still flooding and no hope in sight. This was at 10pm 7/23/19. I immediately called Rotor-Rooter after she hung up on me and they came out in an hour and are fixing my pipe as I type this thank God! You guys just lost my heating & cooling business now and forever and if this is the way you treat your existing paying customers when they literally beg you for help in an emergency situation you better believe that I am most definitely going to spread the word about you from now till the end of time. Adios Thomas Galbraith!

steve aghotte

From the very beginning of the process with Mark all the way through the installation, which I might add was a mere 2 days after our meeting with Mark, it was a very pleasurable experience. Mike and Ken were fantastic during the installation and even managed to find and repair a duct pipe that had come loose under our crawl space, which we were unaware had come disconnected. Lifelong customers for sure!

Olakunle Adewale Adegbile

I’m satisfied. No issues with furnace installation. I just need to schedule my final payment today & we’re 100% complete. Excellent communication, I felt very comfortable with the company and would use them again. Upfront and trustworthy. I own many homes, so I end up dealing with lots of companies, so I really appreciate the stress free ones.

sara richter

I am so happy with my experience with Thomas and Galbraith. The technicians that came to my house were so knowledgeable, polite and courteous. They called when they were on their way and were on time. They did an amazing job on replacing my entire HVAC system. The technicians worked cleanly and kept me update as they were replacing items. Before they left, Cody made sure I had a great understanding of my equipment and my thermostat. My house feels more comfortable with my new system.

Brian Harris

T&G wasn't able to unclog my sewer and scheduled camera service to determine the nature of and location of the clog. However, I cancelled the second appointment yet I still received a bill for camera service. The reason for the 5 star review is how things were handled from here. Not only did Nathan call me, he also waived the $340 bill plus the $94 service call fee for the first visit. Now this is how customer service should be everywhere... thanks guys!

Christy Weintz

Charlie was amazing. He quickly diagnosed the problem and fixed it. He was very polite and courteous. He arranged for our next appt for maintenance. We will be asking for Charlie by name. Thank you.

Kat Skinner

We are selling our house and one of the contingencies was to have our furnace serviced. I was notified a day before our final walk through the the previous company was booked. They were able to schedule a call at the last minute before our walk through that morning! Electrician was very communicative and helpful. Thank you!

Jerry Zapf

Would have been a five star for sure but it did take a while to get to us. Maybe they had a lot of calls because it was the hottest weekend so far this year and I heard other people having problems.

Elyse Silverman

They were very prompt in responding to a concern that we had - even on a Saturday night! Their communication via phone, email and text were excellent and very professional. Ray was our technician - he was wonderful! Really nice and informative. Also very neat and professional with all of our concerns. Highly recommend!

Jeri Petro

My technician, Kevin, called ahead to let me know exactly when he he would be arriving. He also sent a text with a picture of himself identifying him as a Thomas & Galbraith employee. He arrived promptly and completed his tune-up of my AC system in exactly the amount of time I was told it would take. Kevin was personable and professional, clearly explained what he found and showed me “before and after” pictures of the work he had done. I was totally satisfied with the cost and value of the service Kevin provided today and would not hesitate to contact Thomas & Galbraith for my HVAC needs in the future.

Julie Tritch

When I called to schedule a technician to come to my house they were very helpful and easy to work with! They were also able to accommodate my needing to leave to be at the airport later today. The tech was out to my house very soon after my initial call. When the tech arrived Randy was fantastic! He took the time to make sure my dogs were comfortable with him. He was extremely efficient and knowledgeable. He walked me through what he was doing and the future maintenance that was needed! Thank you so much!!

ghoulx40

Ray S arrived when he said he would. He walked me step by step with what he was doing and what needed to be done. Very professional and thorough young man. I have been pleased with all the services that I have received from Thomas and Galbraith.

Ang E

Service technician was polite, professional, and prompt. He explained repairs and answered questions as needed. He assisted with making sure I was receiving the best pricing option. Thanks!

Nicholas Oehler

Friendly, fast, and knowledgeable!!! Had an issue, needed same-day service; they were out within two hours and had my houses plumbing back to business within an hours time. Couldn’t have asked for a better technician!

John Larison

Thomas & Galbraith has helped me out with two different drain clogs in the year that I've owned my house. Both times they've scheduled a window with relative timeliness, arrived on time, been courteous and educational, and fixed the issue without significant complications. The house is old with outdated plumbing materials and design, but they figure out how to fix it and teach me about why they're doing what they are and how I can address some of these issues myself. I wouldn't hesitate to use them for my next issue and I would happily recommend them to others.

Jeff King

The repair techs have friendly, respectful, and knowledgeable. The equipment however doesn't seem to be up the quality i was assured. Or at the level that one would expect from a well respected, reputable company as Thomas and Gilbert. The unit I bought is larger than what was called for. The sales rep that I was sold more a higher cost would be much more efficient and better for my home. Thank you for your time.

Ryan McEwan

Have had T&G our several times now and every time they make sure I am taken care of. Today Ray was my service rep/technician and he helped me find a good deal on some repairs I needed, and the entire time was prompt, courteous, and left the work area spotless. I’d highly recommend T&G and be sure to ask for Ray!

Jack Marsh

Sam was polite, and it seemed to me, took more time checking our Ac than others we had come and do this service. He was very thorough in explaining to us was he did, including before and after photos. He did recommend some repairs and gave us several options for what we could choose to do, or delay doing including payment options. He answered all our questions to ur satisfaction. We made a decision we were comfortable with.

Mandee Hutchens

This experience was as good as could be expected considering the situation with a sewer drain being backed up in our basement. The serviceman Brandon went beyond any of my expectations when explaining what he was doing and why. Very professional and thorough during the entire process. Had a calm easy feeling when he left. This employee deserves much recognition. Thomas and Galbraith have earned two very happy customers!

Alexander English

Needed my A/C unit repaired to restore that ice cold air we all crave in the summer time. The technician, Rod, was knowledgeable and highly professional. Rod educated me on preventative maintenance for residential A/C units and ways I could keep my unit in the best working condition possible. Once the repairs were completed Rod gave me a detailed summary of his work, and I was very happy with the results: ice cold A/C. Thanks for helping me out!

Bill Martin

Wow! Amazing Service!!! Called Thomas and Galbraith about a clogged kitchen sink. Ryan and Hunter were out this morning as scheduled and were quick to diagnose and fix the issue. Great guys... friendly, efficient and extremely thorough in making sure all was good to go before packing up. I highly recommend them along with Thomas and Galbraith for all of your plumbing needs.

Margaret Hertlein

I will never be using this company again. On the phone, they told me they could come out and fix a gas leak in our basement for $94 plus the price of materials. When the guy got there, he said he didn’t have the correct materials and that he was going on vacation so he wouldn’t be able to come back and fix it anytime soon. He also quoted me $300+ for the work and gave me two different price points without explaining the benefits of each option. He then called another tech to see when he could come but kept increasing the estimated time it would take for him to fix it. It was almost like he was convincing the other tech not to come. The other guys said he couldn’t get to it until four days later. He also charged me $94 for just coming out to give me as estimate and do absolutely nothing. On their website, it says they do free in-home estimates. The receptionists also got my email address wrong twice after I tried calling to correct it so they could send me the receipt and I could dispute the charge. They still haven’t sent me the receipt.

Matthew Aschbacher-Smith

I have used Thomas and Galbraith several times and I like them for a few reasons. First, they have an easy online contact form which they always respond to quickly. They came out the same day to repair my AC (and have always been fast in the past as well). Also, they don't try to sell me a new $10,000 furnace or AC unit every time something breaks- they are honest about fixing the problem, keeping my existing units as long as possible, and provide helpful information on the best times to replace when necessary. I trust them.

H20 1958

"AC issues"Amazing service as always. No problem was detected no problem was made up! Honesty is rare these days. The tech was friendly and very informative. The company I can now call home !!

Janet Davies

Nate was extremely professional, courteous and knowledgeable. He communicated the status of our AC and potential solutions effectively. He was open to our ideas and generated an alternative solution for our unique situation. It was a pleasure meeting him. Nate is an excellent representative for Thomas & Galbraith!

Kathy Philpot

They are super great. They were prompt fixed the problem and the charge was exactly what they advertise. I will refer them to anyone who needs work done. Thank You

Janet Ulrich

Had a wonderful experience with Thomas & Galbraith plumbing service. Brandon and Hunter ( the new kid) were polite and were very respectful of my home and of me. Brandon took time to explain everything that he was doing and cleaned up the area after he was done. He asked me if I would be ok to let him show Hunter how to handle the equipment and I was impressed with how he spoke to Hunter while training him. I would highly recommend this company to anyone. And will call them again if needed.

Sheila Warman

My technician, Brandon, called and showed up a little early which was cool. He was polite and very through. He explained the work very well, completed the job quickly, and gave helpful maintenance advice. Thomas and Galbraith used technology to communicate quickly and efficiently with me and I greatly appreciate that. 5 stars!

Heidi Cuticchia

We had to get quite a bit replaced this month. Each technician that came out was very knowledgeable, well spoken and extremely courteous. I appreciate their ability to explain things thoroughly and comprehensibly without being overly technical. They also explained more than one option for our repairs and replacements and gave reasons why they suggested one over another. This company is the best in Cincinnati!

Mary Lee Kemper

Technician was on time. Very nice. Didn't try to sell me things I didn't need. I really appreciated that. The last company that worked on the drain kept trying to sell sell sell. Thomas and Galbraith just did the work, quickly and effectively.

Kathy Stillwell

Hunter was very courteous. Cleared our clogged basement drain, informed us of products to buy to keep it clear and was a VERY polite young man. Kudos to Thomas & Galbraith. Low cost ($93) and great employees. A+++

Blair Grant

We had been searching for someone who would provide a free estimate. The website says free estimates are offered all year. I even asked the repairman to talk with my partner because I always get taken advantage of. "There is no such thing as free."

George McGee

Adam and Cody did excellent work repairing the old drain under our slab. They were very professional and kept us informed on the progress of the project. Thomas and Galbraith installed our new furnace earlier this year. I highly recommend this company.

Brittany Shilling

Our service was wonderful! I loved getting a text message telling me all about my technician, his picture, and how to track his arrival! Our technician called prior to arrival and arrived right when he said that he would. When he walked in he was polite and courteous, and even included my toddler and his friend. He joked with them, made glove balloons, and fixed our clog very quickly. In and out with no problems!!! Ryan was awesome!! Thank you!!

Linda Van Wickler

I have been using this company for two or three years. I have always had the most pleasant experience with their technicians. They are always courteous, knowledgeable, and friendly. I also like the fact that I am sent a text from the company telling me about the technician who is on his way to my home. There is a short bio and a photo so I can feel comfortable about the person coming into my home. I recommend them highly

Kara Ball

Prompt, professional and friendly service! Sent a text ahead of time with photo and bio of service agent, and then called both me and my husband to confirm logistics and talk about what was going on. Great service, and allowed me to take iPad while I talked over options with my husband. Great price and service plan and fixed issue right away. Would highly recommend!

Pamela Hulme

I had a utility tub that was blocked. They came out the next day.Hunter came out, he called and said he would be here in 40 minutes. He was here in about 30. He did a great job unclogging my sink. Would definitely use them again.

Michael Shooner

HVAC went south on a Sat. afternoon. Within 3 hours, Justin was at our door. Quickly diagnosed the issue as a bad capacitor. Replaced capacitor, thoroughly cleaned outside unit, and checked all other components inside and out, all the while providing useful information in a friendly, engaging manner. As long as this level of service keeps up, no way will we be going anywhere else.

Stephanie Conklin

Super nice and helpful! Very communicative. Called to confirm appointment 30-40 minutes before arrival and called upon arrival. Also helped save me money by suggesting several options once the problem was identified. I’d highly recommend T&G, especially Allen R.!

Wendy Harris

The gentleman did a very good job. He did not rush through the process. He was mindful about what needed to be checked. He listened and made helpful suggestions. He also adjusted my interval for checking the filter He was also very respectful. Thank you

Chad & Jess Shepard

First time customer, tune up service was average I suppose. Tech was late but behaved professionally once he arrived. No before & after photos, so not sure exactly what service was performed. I would have appreciated a run down of what was inspected and what work was done instead of “looks good, thank you”.

paul smith

Justin was very nice & explained everything. Also was very thorough.

Marie Heard

I called to have a clog cleared in my laundry sink. The technician did successfully unclog the drain but when he replaced the pipes they were leaking more than a few drips. I brought this to his attention, stating to him that the thread didn’t look flush, there was no tape and not enough glue. He said that it looked fine to him, that it was leaking when he got there and he thought that the pipes should be replaced. I said okay if that’s the case it shouldn’t take long or cost too much and asked him to replace it. He said that he didn’t have the necessary items in his truck. He didn’t need anything special.... I thought I called a plumber. Now I gotta call another company to do what this company should have done...FRUSTRATED

Gloriann Schmelzer

Nathaniel McQueen was an amazing tech, very dedicated to his job and knowledgeable. We were scheduled in very quickly with a service call and though Nate was busy he took time to talk with us and explain everything he did. Nate was friendly, fast, and very respectful of our house. Its refreshing to have people work on your home who clearly love their job.

Retta Smith

Corey provided excellent customer service. He is very professional and polite. I feel he is an asset to your company. I was confident with renewing my service contract and requesting additional work based on his service.

Pj Wolf

I always appreciate the experience of a technician helping me to become better educated with a repair. Nate did a great job of showing us not only what was wrong, but also what the outcomes, longterm, would be with the possible repair solutions. He had good data to back up his claims , so less guesswork for the options to consider. Highly recommend!!

Steve Harness

Great folks to work with!!! They do everything in their power to get your system back up and running quickly! Am always impressed with the professionalism and friendliness of the technicians!!!

Stringfellow Hawke

Excellent, same day service. Fixed air conditioner in a timely manner. Friendly and informative service technician. Thanks Charlie!

Heather G

Fantastic job!!!! I called on a Thursday and someone was out the next morning, which was my choice. My husband had to be a work at 2pm and when they made my appointment they made sure it was in the notes to try to be at my home as soon as possible and they were. Brandon was our guy today and he fixed the piping issue and was very professional. The price I was quoted was what we paid too. In the past I had used another company and let’s just say they are not trust worthy. But Thomas and Galbraith will be whom we call in the future for all our needs! Thank you Brandon J. For being prompt, fast and courteous!

Barry Randall

Very professional from start to finish. Promptly provided estimate for replacing failed AC unit, walking us through the options and pricing. Technicians arrived right at scheduled time and completed the work quickly with no mess or damage. Very courteous and knowledgeable. I like the fact that they text the name and pictures of the employees before they arrive. Overall great job I would highly recommend.