Reviews of Dyson Service Center (Cleaning Company)

Mike Hawley

They repaired my vacuum while I waited and were courteous and professional. I recommend them highly.

Luis Garcia

Excellent service and friendly staff

Steve Frisbey

Incredible, prompt, professional, friendly service!

Adam Jarvis

Great service and very friendly staff. Had vacuum fixed within a few minutes.

Josh Baughman

Trent was awesome. He got me in and out so fast.

Michele Heer

Tarek (sorry if I misspelled) was really helpful, professional and knowledgeable. My vacuum was fixed while I waited (less than 10 mins) and works perfect. The store was also very clean and organized.

Nausheen Khan

I've been here twice to service my upright vacuum and both times the service was exceptional. The first time I came, the gentleman that helped me kept the store open an extra 10 mins (I called ahead of time, telling him I was running late) and he fixed my vacuum on the spot! He didn't charge me, as he said my vacuum was under warranty. The 2nd time I came, a part had broken off and I assumed would need to be ordered but he took care of it while I waited and again, covered under warranty. So glad that this service center is just down the street from my home!

Joseph Carter

always great service.

Mark Dunbar

Very professional and very helpful. Answered all of my questions. Do yourself a favor and buy a Dyson at the Dyson Service Center located at 8400 Hilltop Road, Suite G, Fairfax, VA.

vikram vaidya

Very quick service. Walked in with couple issues and walked out in 15 min all fixed !

julie duffy

So impressed! Fixed my dyson, while i waited

Caleb Maynard

Great guys, great service!

Brian Jurutka

I was expecting to have a costly repair but the center looked at my vacuum, found and removed a stuck item, and showed me how to fix it in the future all at no cost and while I waited. Very impressed with the person out front manning the show room. He a 'vacuum whisperer', listing off potential issues, ranges of costs for fixes, and discounts associated with trade ins.

Eileen Howes

Very experience and friendly people at that store. Went out of their way 2 get me the product I wanted thank you very much I will go back there again

Chymore 45

The battery on my V8 was bad. They replaced it while it was still in warranty without an issue. Waited 10mins. A++ Thank you.

Konstantinos Grigoriadis

Simply the best service...quick and always polite.

Zhan Ke

Best customer service ever, the technician got my vacuum fixed in 10minutes,no wait,amazing

Marc de Bruijn

The customer service was excellent, they were able to repair my vacuum under warranty while I waited. The staff were knowledgeable and polite.

Crystal Wiseman

Went in to see about a repair for a old Dyson and left with a new one! The guy in the was extremely helpful and even helped entertain my 8 year olds questions. Highly recommend!

Ryan Drake

Great service

Jill Paul

Our 7 year old Dyson vacuum would not turn on. We tried to fix it with a new switch, but it didn't work. I called the service center and they suggested it needed a new power cord. Well, online I saw there were two cords for the machine and wasn't sure which, so I decided to take it to them to see what the problem was. They knew immediately what was wrong and since a seal on the model I have was know to have been causing problems, they told me Dyson was fixing that problem too at no charge. So I waited about 10 min. and they fixed it on the spot. Now it's better than it has been in years. Definitely worth the trip to the service center if your machine is acting up, they will give you an estimate no charge.

Austin Zielman

This place makes me regret every non-dyson purchase I've ever made. Staff was friendly and helpful, replaced my charger at no cost. Incredibly positive experience here!

James Humphres

Customer Service is great. Adam explained the new vacuum features to us & even put it together for us at the store.We are Dyson customers for life

David Rowe

Amazingly fast anf excellent service. Helped fix my problem in a matter of minutes! Great staff, looking to help the customer

Ali Mehrabian

I went in to get repairs on two different Dyson models and the staff was courteous and very helpful. They repaired both models while I waited at cost for the parts. Don't take your Dyson's anywhere else.

naveen reddy salukuti

Place is small, but service was great ! Dyson products are great and the service provided here only made it a even better experience with Dyson.

John Hall

Quick, professional help with my Dyson.

Jane Jacob

They were very nice to people and they pay attention to see what's the problem is and how to help you out.

Kelly R.

Friendliest service I've ever had! I walked in without an appointment, was greeted and welcomed in by Jeff & a super friendly woman (forgot her name...I'm sorry!). They welcomed my son too and were very inviting with him. They looked at my Dyson, took it apart, cleaned it all up, fixed the problem I was having quickly, and Jeff even carried it out to my car for me. They were so efficient and helpful that I will definitely be going there if I have another problem. Thanks!!!!!

Sriniketh Kanthadai

Prompt service and I was out of there in 10 mins. Very good service and clean service center

Jeff and Jane Chandler

Hade an old pet hir Dyson vacuum that was broken. Hubby drove from VA to almost D. C. to go to the company. The beater bar replacement was going to be more expensive than a newer model. So my husband traded it for a new one and got about $150.00 off so they could re-build the old one and sell it used. MY kinda company! Thanks.

Jason Pardee

Staff was rude, plainly. When disappointed that I wouldn't accept a promotion for an upgrade, I was persona non grata. Fix this, as your product's strength is customer loyalty. Behaviour like this will kill you brand from the inside out.

Saad Ali

Great service!

Lynne Vanderwoude

Superior and affordable service

Krista Horrocks

This place is great. Gave my Dyson a once over, was honest with repairs needed and cost, and even noticed an issue I didn't know I had and fixed it for me free right there. Fantastic!

Terry Jones

These guys did a great job making my old DC07 look and run like brand new! Excellent service! Very Satisfied!

Jeff Harmon

Wow. Our Dyson stopped sucking (for once it's a good thing to say "that sucks") and wouldn't stand upright. I thought it was mechanical for sure but I couldn't fix it. We took it to a local vacuum and sewing repair center in Southern Maryland and they estimated 10 days to fix and took a $20 deposit to apply towards the repair cost. 14 days later I went back to the local repair shop and picked it up because they hadn't even looked at it yet. We got the vacuum and $20 back and drove 70 miles (one way) to the Dyson Repair Facility in Fairfax, in part because of positive comments of other customers and hoping our vacuum could also be repaired while we waited. The technicians took our vacuum and within 15 minutes had it back to us in perfect working order! And no charge!! And my wife and I had a great lunch at one of the local restaurants!!! Great job Dyson employees! You've reinforced my opinion of Dyson vacuums and we'll buy a 4th one the next time we need a vacuum (we currently have our "heavy duty" vac for our carpets and "stick" vacuums on each of the other floors

Chris Kagy

There folks took good care of us right away.

Hala Mata

They were fast and efficient! Would reccomend!

Brenda Sexton

Excellent service!

Theodore Atanga

Great customer service!

Christine Davila

Wow! Great service! I brought in my two Dyson vacuums and were fixed right away (one of them was not actually broken, which he let us know) I couldn’t be happier. The person who helped us was so helpful and kind, never had such a great experience like this. Will recommend to everyone who has a Dyson.

Marioh Herdez

Quick, hassle free and satisfaction guaranteed. The premises were clean and very organized.

Paul Jeon

Have a Dyson? This is the place to go. Technicians are courteous, knowledgeable--and fix the problem within 10-20 minutes for free. Is this for real? Apparently. I brought home my Dyson and it was working like new.

Khalil Askaryar

Friendly and kind service Find everything I need it.

Tracie Nichole

Took my Dyson there to be fixed, employee told me they would get back to me on price point for repair. Never heard back for over a week. Called them & at first they couldn't locate my claim # then when they did they said it would be $100 to fix it. I told them to go ahead since that's less than the cost of a new vacuum. Then they said the parts to fix my vacuum were no longer in production so it was unfixable. Umm, if no longer in production how do you know how much it would cost??? Should have led with that I think. Then they proceeded to try & sell me a new vacuum over the phone. No thanks, not after this horrible treatment & unprofessionalism. I bought a Shark...works great, thank you very much.

Len mann

These guys rock! Buy a Dyson, friends for life!

Mark Lynner

Prompt friendly service.

Jennifer P

Wow. No appointment and an older Dyson that stopped working, but they fixed it in 20 minutes and didn't even bill me. The fellow who helped me out (I wish I'd caught his name) explained what had gone wrong, and how to maintain the vacuum better in the future. Genuinely a great experience.

Elaine Gonzalez

Took my Dyson in for repair, ended up buying a new one. 2.5 years later, I need to bring the new one in for loss of suction. Can't, though! Why don't they have working-people shop hours? Jeez, close at 5:30, closed on Sunday, how are people who work supposed to go? On the precious Saturday when every other chore is being taken care of and the kids have their games? That's the only option? Thanks for nothing.

Jessica Montgomery

I bought my Dyson DC 50 into the store to be looked at after it started making a high pitched sound when the handle was in the unlocked position. The guys looked at the machine for 5 minutes and came back with instructions to clean the filters and canister. They told me since the machine had a good amount of dust it make take more than one cleaning. A week and two cleans later the machine was making the sound. After watching instructional videos on the internet and reading about the machine I started to troubleshoot the noise. I found a massive hair-wad from the brush to the motor. They obviously didn't do a proper evaluation of my machine and didn't check the brush itself. What a complete waste of a trip to the this store.

Samantha Lim

The people there are amazing they do an awesome job and the best thing is they don't even charge me for fixing my Dyson. I ask why? The Technician told me it's a used part why should he charge me for it. Thank you so much!

Joel Fix

Busy, but the representative was polite. They offer a 20% rebate for a trade-in on any new dyson (which they have in stock). They also offer a 25% rebate for military (not combinable though) The store is difficult to see from the street.

Hoshea Rittenhouse

Option to repair or upgrade to a new unit and no pressure were great.

Kevin Fortune

UPDATE (11/7/2017) - Adam from the service center called me the next day (11/3) about the review I left. He stated it was never their intentions to not give me a new cleaner head assembly, it is simply Dyson warranty policy about any potential water damage. He said they would send me a new one at no charge and it arrived today! Amazing costumer service! This service center definitely goes above and beyond to make the consumer happy. ORIGINAL REVIEW (11/2/2017) - This service center is extremely quick when I do my warranty repairs. But, they simply will not replace my cleaner head assembly (now on two occasions) on my DC-41, they are stating that it has water damage when I have no clue how that could even be possible. Just seems Dyson doesn't want to repair expensive defective components (~$100). Unfortunately, I have to ship my vacuum to them since I live in the Akron area and they are the closest service center.

Jade kim Trusso

The best service center I've ever been in the US. The gentleman who was there was very professional, informative, and provided great customer service. He also saved my life for fixing my vacuum so quickly. I couldn't be more happier than this. Thank you!

Alan Yoon

Very good service. Speedily Kindly.

Irene Deu Espinar

Went there a bit before closing on a Friday and, luckily there wasn't any lines. I was immediately greeted by a very nice man and he quickly started examining my Dyson. He was very knowledgeable and answered all my questions. I am very satisfied with my experience.

May Saffar

Took my Dyson a couple of times and was never charged nor I had to wait too long for service. Great customer service and plenty of parking

Phil Verret

They service the product to new condition!

Brenda Graves

I brought my DC14Animal in for belt change not realizing along with that would be a clutch replacement. However, my Dyson is over 8 years old and the BEST vacuum I have owned. Robert Kilroy took care of the needed repair and even replaced the adjoining hose and cleaned the sole plate assembly free of charge. Also, not wanting to leave my vacuum and make a return trip, Robert was kind enough to set aside work and do my repair within 30 minutes. I would highly recommend this shop to bring your Dyson if in need of repair. Thanks again Robert. B.Graves Oak Hill, VA

Lindsey

Fixed my Dyson in a timely manner. It was broke for over a year and they were able to fix it quickly (and on a Saturday), and all under warranty. It works like brand new now. It was worth the drive from Akron, although I wish they would open up a Cleveland service center!

Andrew Roberts

Best customer in the country.

Sirin Purushothaman

Very friendly customer service. They fixed my issue in like 10 min. It was almost closing time, but still helped me out.

Binod Gupta

Staff was very professional. My Dyson vacuum of almost 5 years lost it's suction power. Took it there. It took a few days to get it fixed due to parts had to be ordered but got it back and vacuum is working fine. Didn't have to pay. Thought of buying a different brand when the current vacuum dies but now will definitely buy Dyson vacuum when time comes.

Lucy Smith

Fabulous - Friendly - Quick! So happy I found this place!

D Sh

Adam, you are the man!! I was literally on a service call with Adam for about 1.5 minutes and he gave me the solution to my Dyson vacum. Thank you for knowing your product and above all, being very helpful to me. Guys like Adam make Dyson a better company. Happy holidays guys.

Rachel Holmes

Carpet area to try out the vacuums on. Also have some fans on display to try out, as well as the hair dryer. Takes a bit of time to get helped by a salesman, so if that’s a must have for you then you may be disappointed; but hands-off service seems to be the norm at vacuum stores (same case at Miele in Tyson’s). They seem to just let you mess around with the vacuums and make noise on your own, so if you like independent shopping/trying this is perfect! 5 stars because the salesman (if you do wanna talk to them) are nicer than Miele’s.

Nope McKee

Excellent fast service

Michael Miller

Took my 12 year old purple Dyson into service because the brush wasn't spinning. Found out my daughters long hair had burnt out the clutch. Service technician was outstanding! Had my vacuum repaired and out the door within 15 minutes.

Richard Heathcote

Such a pleasure to have a Dyson store close by. Howard provided exceptional service, has a great sense of humor, and made the, experience- warranty work- even better, incl a primer on the filter I wasn't cleaning properly.

Becky Peters

I took my Dyson in because the suction in the hose wasn't working well and it was making a rather loud noise when turned on. I hadn't had time to clean the vacuum out like I normally do and was embarrassed to even take it into the store but the man who helped me today was nice and professional. I didn't feel any judgement from him, only myself lol. He cleaned the vacuum and fixed the issues. It took less than 10 minutes. No charge. Very pleased. Highly recommend.

Robet Diano

Very courteous, professional staff. Very neat work area viewable from front. Quick low cost repair. Highly recommended.

Teresa Carr

Great people working here. Extremely helpful and polite. They did a fantastic job cleaning up my old Dyson. Didn't even charge extra for the repair. It's like new again!

Kimberly Strain

What a great service for a great product. Motor was replaced while I waited. Best of all, the motor was stll under warranty.

Nathan W

awesome selection and knowledge of dyson products

Paula Solis-Flores

Perfect service.

ebon clark

Service was good

richard miller

Lessee. Quick,courteous,friendly,and MODEST cost.

All Star Fame

The gold standard. That's what I thought about Dyson before I ever bought one. Then then one day I bought one. Got a great deal at Costco. I used the vacuum for typical carpet cleaning for the first year. One day I decided to use the wand attachment and there was an issue with the connector piece. (I'm a reasonable person and I understand that these things happen. No product is perfect...but....Time to cash in on that outstanding Dyson 5-year warranty!) So I contacted customer service and they had me send in some photos. Upon review they set up a service call locally and directed me to the Dyson Service Center in nearby Hilliard Ohio. I went there on a Saturday expecting to have to drop the unit off and then come back a few weeks later to pick it up. But I was wrong. I brought the vacuum into the service center and was greeted right away with a smile from a professional gentleman. He asked me to explain the issue with the vacuum and I showed him. He scratched his head and said he would be right back. He wasn't joking. It took him about 10 seconds to go into the back room come out with a replacement part, swap it out with the defective part on my vacuum, and asked if there was anything else. I could hardly believe it. I had expected to be out of a vacuum for a couple weeks...but wow, everything was taken care of, on the spot, right away! Thank you Dyson for having a TOP NOTCH service center in my area. Thank you Dyson for exceeding my expectations.

Naheed Mann

Great customer service!

Ryan Ash

I was in and out within about 5 minutes for a hose replacement that was fully covered by the warranty. Great service!

Zeke White

Needed to service a couple old units. Age warranted throwing them away. We could have at least tried?

Josh Wortman

The service was quick and easy and I was out of there in under 10 minutes. I went in for a basic health check up for my vacuum where they checked the battery, motor and performed a basic cleanup. The gentleman was very polite and helpful. I will definitely go back for any future needs.

Jason Ouyang

I have a Rapunzel at home, fortunately, I also have a Dyson. None of the vacuums i had in past last more than 2 years. After 4 years abuse my Dyson ran perfect till yesterday. I went to this service center for help. Within 30 seconds the problems were identified and within 5 minutes 2 new parts were replaced. The best part of my story is: all the parts and service are free. Thanks for Dyson designed such a good product which every part is so easy to replace, and also thanks to the service people who gives me such a good customer experience. I can't say thanks enough to these wonderful people.

Jean Morra

Tarick was fast, efficient, knowledgeable, and super friendly. Within 20 minutes he diagnosed and resolved the issue. Great experience - thank you, Tarick!

Michael Griffin

I came in with a broken vacuum and left with a new vacuum. They were short handed with staff, but the gentleman, Glenn, helped us very well. Gave us a trade in and a discount that was very good towards a new Animal 2Total Clean upright model. We had the Animal DC14 for ~15 years. We would highly recommend getting your Dyson serviced there.

Brad Bernhardt

Visited this service center for the first time today because we have been having trouble with our handheld Dyson. The staff was super friendly, knowledgeable, and addressed the issue in a timely manner. Highly recommend!

John Kling

Superb workmanship & outstanding customer service.

Nichole Wilt

I highly recommend these guys. Took our vacumn in and Jeff helped us. It was an awesome experience and very reasonably priced. They exceeded all expectations and were very friendly!

Frederick Kellner

Excellent service. Nice selection. Very attentive and polite staff. I could not believe how fast they fixed my dyson.Also, they sell stuff here that you can't get at the big box stores.

sanjivi rajasingham

Very good service. Vacuum was fixed while I waited in a few minutes. Friendly attentive staff.

Christie Corbin

Super fast services, price was amazing and they were so friendly and pleasant to deal with!

Mary Kate DiVincenzo

Easily dropped off my vacuum, and it was ready with a new battery within 30 minutes!

Z

Excellent customer service, expert repair and quick turn around time.

Philip Raskin

In and out in 10 minutes. Vacuum was fixed and no money was due because it was under warranty. Dyson vacuums may be expensive but you can't beat the 5 year warranty.

Farzana Nabi

I recommend this place to anyone who needs their Dyson products serviced. I have a Dyson stick vacuum that crapped out a few months after purchase. (TBH, I was quite ticked off that it stopped working since my Dyson upright vacuum, which I've had for 5+ years, works just fine and has never required servicing.) I was in and out of this service center in about 15 minutes. Carlos assisted me by not only fixing the problem (it was a faulty battery), but also helping me unload the vacuums from my vehicle. (FYI: I brought vacuums in to ensure that all is fine.) There was no charge for the service since my stick vacuum is under warranty. I'm happy to know that this service center exists. Their showroom is clean and includes just about all the products Dyson makes. They also have an incentive program where you can trade in your old Dyson and receive credit toward a purchase of a new one. I'm more confident about purchasing Dyson products in the future. I appreciate the awesome customer service provide by Carlos. Thank you!

Tracy Liao

If you have a refurbished product and there is a problem with it, don't bother, even though you have the product warranty. I don't know why, but this is what I have experienced with them. They treated me quite indifferently, would not talk to me in any words, just left yourself in embarrassment. All you can feel is the discrimination they showed for people who bought the refurbished product. By the way, buying the refurbished is no mistake at all. Please treat fairly.

Alyssa Harry

Took in my 10+ year old Dyson that had suddenly stopped working. I thought maybe it was done for good. They identified the problem and fixed the plug within 15 minutes. No charge. Made my day to get it fixed so quickly and easily.

Rita Kauffman

So concerned about the customer. Pleasant, helpful and cost conscience . Difficult to locate for someone with no sense of direction, but really worth it.

peter fuhlbrigge

Great Place. Fixed my Dyson for Free.

Aaloong Lau

(Translated by Google) Dyson repair center, service is great! General maintenance is basically based on renewal. (Original) 戴森维修中心，服务非常棒！一般的维修，基本都是以换新为主。

L H

Knowledgeable and friendly staff helped with my purchase. I'll definitely be back!

George k

Tarick helped me with my vacuum that wasn’t working. From the beginning he was very helpful and fixed my vacuum with no questions! I can’t say how happy I was with my experience. Tarick was a pleasure to work with I’m very greatful he was there at the time to help me. Thank you Tarick!!

Michael Pinnegar

Location is a little odd, but the sales/repair people were very helpful. I went in to get my 7+ year old Dyson fixed. I was able to trade in my old broken Dyson for a discount on a new one, and they had a 20% off sale, so I got quite a deal on a new one. I love the new one.

Shahid Chaudhry

Great service and great customer service

Chris Donatelli

I really enjoyed my experience at Dyson. The staff there (Tarek and Kevin) were super helpful and knew what they were talking about. I had a broken Dyson V6 and they fixed it in a matter of minutes. Great place.

Wendy Moore

I dropped my older Dyson off on Wednesday because it had a hole in the hose and the clip holding the handle was broken, so when you tried to vacuum the handle came off. I also asked that it be cleaned out (we have dogs..) if that was something that they offered. The gentleman I gave it to (who turns out to be the "lead tech") was friendly, took my information, and said it would be ready before the weekend. I get an email that it's ready on Friday, show up, and Will (employee) asked what was wrong with it. He guessed that the vacuum was hard to push so he fixed the vacuum head. I told him that wasn't the problem, and showed him the broken clip and the hole in the hose. He fixed it in about 10 minutes, apologized profusely, and said there were no notes on the vacuum about why it was broken. The vacuum wasn't clean.. so maybe that's something that they don't offer? But the rest of the vacuum works fine now.

Lauren Schmitz

Very, very impressed.

Dave Triplett

97th 5 Star Review! Excellent under warranty repair replace Service. Thanks Trent & other Guy!

Rebecca Welch

Our Dyson had stopped working because a piece had broken. We took it here and it was fixed in 10 minutes. It was under a 5 year warranty.

Fumihito Takeuchi

(Translated by Google) kind (Original) 親切

Billy Babbitt

Amazing customer service. The gentleman knew exactly what was wrong and was able to resolve our problem within minutes at no cost. I also witnessed him help two other people ahead of me who had similar experiences. All three of us were in and out of there within 15-minutes. Absolutely the best customer service I’ve ever received in terms of knowledge, willingness to help and price (free).

Tina Choi

It's best assistance.

John Hodukavich

My repair was completed while I waited, in about 10 minutes!

Lance Matthews

Sent in my Dyson vacuum to be fixed. They did a wonderful job fixing it up by replacing the engine. I would definitely recommend this service center.

Carolyn Zavadil

Very good customer service

Branden Spriggs

Had the pleasure of working with Adam. He was very helpful and nice, as well as fast. He did a great job fixing oir vacuum. Would absolutely recommend and go to him in the future

Ontonnio Banks

Exceptional service, always like to come here when needed

jung-a Lee

Visited yesterday and amazed at the service . The employee was so kind. Thank you!

Katherine Doggett

I was so worried that my Dyson had officially bitten the dust and of course it was right after the holidays. But ten minutes in the Service center and my little Dyson is ready to get back to work. The staff was very professional and kind, not to mention quick and thorough. Not only was it fixed but it was done for free! What a tremendous surprise! Thank you so much!!!!

Andrew Streetman

I usually do not write reviews, however the service I received today was worth a write up. Both gentleman who helped me with parts were fantastic, and I was in and out within 15 minutes, armed with the information and parts I needed to get our DC25 back in operation. I highly recommend visiting the Dyson Service Center for all of your Dyson needs.

Bryan Hall

Well it's the only one in Ohio what choice do we have.at least they are nice helpful people that don't hate their job

John Hallsted

Quick service with a smile.

Candice Ortega

Prompt discovery of issue and got the clog out free of charge.

Tonya Karem

Always helpful. No appointment needed. DYSON ROCKS!

Rachelle H. Mitchell

They would fix minor Dyson issues for free and quickly in return for your agreement to check them out when you need a new Dyson.

Christina Jones

Excellent customer service. I drove in just as he was closing and not only did he let me in (I was only hoping to drop it off and come back in a week or so) but he took the time to take it apart and fix it on the spot. Over and above what I was expecting. Very impressed and thankful for such a great place!

bolivar perez

Fast n knowledge service

Jessica Kahsen

Great first experience with servicing Dyson. I have owned my vacuum a year and it’s the first time having an issue. My fault not the vacuums but they took care of it. Called me. Emailed me. All around polite and easy to work with.

Ryan Wahl

Great service for a great product!

Michael B

Needed to find a part that was broken on my vacuum. The techs suggested looking up our warranty, which I didn't even know we had. It was expired, however, they were VERY helpful in assisting me and getting the correct part without trying to sell me a bunch of stuff I didn't need. Thanks guys! My wife was about to throw in the towel with our expensive vacuum cleaner. Happy to say our Dyson vacuum is now just as powerful as it was the day we bought it, 5 and a half years ago!

Dallin Nielsen

Friendly, quick service. Got a repair that apparently was easily fixable and they charged me nothing. Just walked out of the store

Britt Lakin

Great customer service and super quick repair! If you need a Dyson or a repair, this is THE place! Thank you!

mmDaria Mikhailenko

GREAT AWESOME service!!!! My vacuum was 10 years old, and it was my first issue with it. The representative was very professional and very knowledgeable. He is not only identified the issue right away but also pointed out couple things. Not even 20 minutes later my vacuum was fixed and serviced to 100% performance rate. Fair pricing. If you have Dyson, Do Not go anywhere else!

Patrick McDonough

Great customer service. Only one guy working, made sure to great each person that came in and let them know there were a few customers in front of them. We had to wait about 15 mins in a very nice show room. When our turn he serviced our vacuum very quickly and it was all covered under warranty. We are extremely happy with our v6 stick vacuum and can now say the customer service we recieved made us even happier with our purchase of a dyson.

Christine L

The gentleman running the shop was prompt, courteous & knowledgeable. I went it for some preventative maintenance on my Dyson and walked away a happy customer.

Marlon Evans

I personally love my Dyson vacuum's, I had a break in one of my hoses that required me to go to the Dyson repair shop. The people were very friendly and helped me and another customer out with quickly. The new part was under warranty and I didn't have to pay anything which made me happy. Thanks Dyson for your support

Bruce B

Brought in our ~10 year old Dyson slim DC18, couple of issues with it....Trent was super helpful, after checking it out, detailed out what the repairs would be....then said we'd get 30% off if we wanted to trade it in on a new unit....went with the trade, got a new Dyson Ball w/ 5 year warranty for only $60 more than repairing the old one...and he registered it for us and assembled it (not a hard assembly, but awesome that he offered!). Great service, glad the only service center in OH is 15 mins from downtown Columbus!

Jay Nelson

Adam met me at the door, asked if I had 10 minutes and diagnosed the problem immediately. He then repaired it in 10 minutes. Absolutely one of the best service experiences I've ever had. I highly recommend these folks.

John M.

the best customer service/support of any products that we have purchased, highly recommended

Jim Warren

So far so good

Michaela Meehan Sychtysz

A wonderful experience! We went in with two broken vacuums, and came out with one new one, and one that was fixed like new! We got a great discount on the new one, and we now have two perfect dyson vacuums! They work quickly and are very nice! I am so glad to have them so close to home!

Tria F

I visited this location for our fan controller replacement, and I must say, the excellent customer service I received was impressive. Because of my recent enocunter, I am even more convinced that Dyson is the continued brand of choice. Good job, Dyson, good job!

Christie Bahnsen

I called on 3/3/16 to see if they had time to look at my Dyson Ball Animal; the brush was not working most of the time anymore. I talked to Adam, he said bring it in, he will look at it and then we would go from there. I brought it in the next day, Adam was there. He fixed the problem in 5 minutes and a smile. =) No charge. Super fast, SUPER friendly and now my Dyson works again! Thank you so much Adam! You are the BEST!

David Allen

Because of this place makes me a Dyson believer. Great service.

Renee Kinnison

This morning I brought my sweeper in for repair. The switch was not working and when I explained what was going on he took the sweeper to the back. Fixed the switch in 10 minutes at no charge!! Worth the drive!!

Dallas Darby

Trent assisted me, was helpful and made the repair while I waited. They treat you like they want your loyalty. Except job in and out in 20 minutes. I will remain a loyal Dyson customer

Christine J Knepp

11/16/16 update - Rachel, the Regional Service Manager, reached out to me early on Monday 11/14/16 to address the issue of the store closing early on Friday. She was sincerely apologetic and went out of her way to help me and even offered to ship my Dyson to the shop for free. I took my Dyson to the shop on Monday and Rachel gave me a free cleaning in addition to the repair that was covered under warranty. I got my Dyson back today and am happy that it is running again and as clean as when it was new. I really appreciate Rachel's exceptional customer service and everything she did to help me :-) 11/11/16 - The posted hours of operation are 8:00-4:30, however, when I arrived at 4:20 the doors were locked and no one answered the phone. My review may change if I am able to get my Dyson in for repair, but for now I am highly dissatisfied after driving 20 minutes only to find that they closed early. Incidentally, I called earlier in the day and they confirmed they were open until 4:30.

Jason Ferguson

Great value, fantastic service.

ABCD ABCD

I brought two Dyson vacuum cleaners for repairs. One under the warranty, the second out of warranty. The store repaired the one under the warranty, the charges to repair the second one were too high to worth repairing. As a result, I ended up throwing away the one without warranty. The one still under the warranty was repaired by the store, and only lasted a week. Now I have to drive back a second time for the same issue.

Cathy Lehr

Awesome service!

Courtney Loritsch

I heard from my mom that you can take your Dyson vacuum there, and they will fix any suction issues. I brought mine today and the gentleman fixed it perfectly! I couldn't wait to use it!

Leanne B.

I came in to see if my vacuum could be repaired, and the associate determined right away that it could, but would be pretty costly since it was out of warranty. I already kind of expected this. I was able to trade in my broken vacuum for a discount on an already on sale model. The associate was friendly and very knowledgeable, who didn't try to oversell anything. I had a great experience!

Rita Jones

I wish I had taken notice of the man who helped but service was beyond exceptional. Patient, fast and professional customer service and support. Dyson cares, at least at this store, about their customers and their products. Small store with very limited seating. It's better to drop off machine and come back later rather than waiting inside the store.

Scott Carstens

Very helpful and polite. I drove an hour to this service Center and I’d do it again because they care about your issues and work to resolve them.

Jennene Gibby

Lovely Place- Suction technology like no other. CLEAN means CLEAN

Elicia Tresl

Great place to take your Dyson appliance. Guys are very knowledgeable

Amy Cobbs

I had an issue with my fairly new top-of-the-line Dyson and Adam provided excellent customer service. I appreciate Dyson standing behind their product and taking care of their customers!

Kevin Taylor

Staff is very friendly and helpful. They complete repairs quickly for being the only Dyson repair center in NOVA.

scottpfs .

Awesome service !

Eric Suh

Associate was very knowledgeable, and troubleshooting was very quick!

adriana nenciu

Excellent service!

Edwin Kern

Very knowledgeable and had parts on hand. Fixed on the spot.

R. Mojo

Great customer service and the employees there really know their products and how to diagnose the issues quickly. Unfortunately that can’t be said for their chat support which is terrible, slow and its quite bad with helping you, especially Julia as she wasted 30 minutes of my time and left me even more frustrated as I was a loyal Dyson customer.

Renee Riffle

Great! Fast service and very helpful staff!

A. S.

I was impressed with the kindness and helpfulness of the gentleman I dealt with at this location. Great place!

Kevin Mason

I was just there on Thursday and Adam(I am praying I remembered his name) was fantastic. Very knowledgable and very helpful!!

Sarah Kellinger

Amazing store very happy!!!