Reviews of SERVPRO of New Hanover (Cleaning Company)

Ferebee Properties

Excellent Service and Communication is A+++++.

Brandon Poirier

I used servpro for my A/C vents cleaned for mold removal the company was on time did a wonderful job! I would recommend this company all day

Brenda Dipple

Very friendly and knowledgeable staff. Quick response time and follow up service!

Don & Marion Mitchell

A giant round of applause for Wes Haynes and his crew of Hilary and Charles. We were faced with a broken pipe leak on our first floor and were mighty happy to see them arrive at our front door the next morning. They worked to asses areas of moisture before demolition began. As their work progressed, they kept us in the loop with each new finding. All three were here again today, working continuously to remove all remaining damaged surfaces. Not only were they thorough and conscientious, but all three were cheerful, polite and so easy to be around. Three gems.....thank you Serv Pro for hiring these young professionals whose aim was to please......and they sure did! Great work, crew!!

betty goodwin McHorney

We had a mold issue inside our attic and called SERVPRO to see their solution. We did a comparison to another local service company and hands down, SERVPRO gave us the very best cost breakdown, with results of the problems we were facing. When the work was done, and they did a very professional job, they did a thorough inspection of work and gave their guarantee of completion. Outstanding work, and competent and thorough crew staffing. I highly recommend them.

Joseph Potanovic

Wes from Serve Pro New Hanover answered my call. He came to my house within hours to check the extent of my water leak. I was not around but I allowed him access, he thoroughly checked the extent of the damage and offered me advice and a sound solution. He even offered to send me pictures, what a relief since I was out of town. Serve pro New Hanover, aces in my book.

Colette Anderson

We were closed due to hurricane roof repairs that caused a tremendous amount of dirt and debris to fall inside of our museum. One of our volunteers said it would take "magic" to open back up on time. Serve-Pro actually performed this magic with Adrian and her crew making the Wilmington Railroad Museum shine! Visitors were amazed at how clean and nice our facility looked for our special re-opening day!

Lula Barrett

My mother-in-law had major flooding in her home because of a broken pipe and I called Servpro and they went out to her home and assessed the damage, gave her an estimate which was within her budget. They set up fans, they tested her home for mold and they helped her through the whole process. She is back in her home comfortably thanks to Servpro.

Andrew Cooke

About a year ago I had a riser under my kitchen sink fail and woke up to my entire kitchen and dining room being flooded. The next day I called Serv Pro and the owner himself came over to look at the property and climb under the house that afternoon. He had a crew over at my house until late that night working to mitigate the water damage and he quickly got the house dry. ServPro then handled all of the repairs and up-fit of the house and did a fantastic job. I would recommend them to anyone. Davis and his team are great.

PAULA LEE

I’m in the insurance industry and I recommend them for their outstanding customer service and their attention to detail. Today I had the pleasure of taking a continuing education class and it was just another stellar example of how they go out of their way to make you feel important and comfortable. Always thinking of the individual and putting their needs first. Wes Haynes is top notch and will make sure to put your mind at ease by reacting quickly to your concerns. I would personally like to thank everyone at Servpro for the awesome class and the AMAZING lunch! Wes Haynes you grilled the best burger and asparagus I’ve ever had! Expected today to be great and they didn’t disappoint!

Amanda Parkstone

We began working with SERVPRO of New Hanover County to have smoke remediation done after a fireplace had malfunctioned. We had a delay in service due to the hurricane that was understandable, but as the months drew on and lack of communications occurred, things became increasingly frustrating. We never received a contract past the insurance quote and it would take multiple contacts to get answers on simple questions such as “can we choose new paint colors?”. We had to reach out and contact multiple times to receive a start date and when we did receive the start date it was vague- 1 1/2 - 2 weeks, then it moved several times. The day it started we learned it wouldbe a 2 stage process where a crew came in and deep cleaned and then a second crew showed up to paint. The initial cleaning crew showed up 30 minutes late on day one and asked my wife what was supposed to be cleaned instead of showing up with the original statement of work that we had received. They completed their portion 2 days earlier than they anticipated, and the painters moved in and completed their work in the allotted time. We finally got to conduct a walk through 24 hours after completion as we did not receive any notice that the job would be completed on time until we called to ensure it would be on time. Now the walk through is where everything truly went downhill. Our real estate agent had done an initial walk through and said a gate had been damaged and there was some sort of oily substance left on the floor and the kitchen floor was sticky. My wife and I planned going to Wilmington to fix those 3 small discrepancies and ensure it would be ready for the open house. What we expected to be 2 hours of clean up turned into 4 hours of addressing what we could and multiple calls and emails to SERVPRO and receiving unsatisfactory answers. We found that the kitchen floor had not been cleaned at all, all of the stainless steel below waist level was not cleaned, 2 cabinets were not cleaned while the rest where, carpets that where supposed to have been shampooed did not appear to have been(SERVPRO swears they where, but I highly disagree), a back yard gate was torn off the hinges, gloves and a bucket where left in the backyard as well as trash in the garage, what ever was used to clean the laminate floors left an oily film, one light fixture was left hanging, another light fixture was missing 2 covers(we where informed one was broke and would be replaced but never was told when notified the job was complete it hadn’t been replaced yet, that has been corrected), the laminate floors were broke in 3 places, there was paint residue in the brand new stainless kitchen sink, one of the shower curtain bars had been removed but not put back up and was missing pieces and therefore cannot be hung anymore, and there was paint spatter in about every room where it should not be. I immediately called SERVPRO and Emailed the manager (including photos of the issues) we were working with to find some sort of remedy hopefully before the 11AM showing today. I never received a phone call like I was told but got an email saying the cleaning crew would be back in the morning. I said several times I had spent the night addressing the issues in the kitchen but need the closet carpets recleaned and the stuff on the floors through out the house addressed. The cleaner showed up this morning thinking she was only there to clean the kitchen(which we had spent the night cleaning) She did clean the laminate floors but my real estate agent said she didn’t even do as little as vacuum the closet carpets let alone shampoo. We still have not been contacted by anyone at SERVPRO this morning by phone(an expectation I have on an over 11K job that resulted in a extremely upset customer). To make this even more special last night was my birthday and as a member of the US Army I don’t get to spend many of those with my wife. Instead I drove 4 hours total and scrubbed kitchen floors that I had paid to get done on my hands and knees for 3 hours, oh and rebuilt a gate in the rain.

Kim Gentry

The Servpro crew were professional lifesavers! The cleaned and got our house back for us after our AC unit leaked this summer. We highly recommend them!

Kelli Taylor

Hilary & her team at ServPro went above and beyond in a time of panic for us! From start to finish everyone was GREAT to work with, their communication was superb, & the outcome... FANTASTIC! WE 100% suggest storing ServPro's number in your phone for any emergency you may have.

Billie Daniel

Called Servpro in May 2018 with a pretty serious mold issue. Servpro is suppose to be one of the most reliable companies around (I thought) HOWEVER, after 4 months and a $4000 bill the problem is back. Read the small print! No guarantees and no warranty and I cant get anyone to call me back. Do some research before hand and dont loose $4000 in the first place like I stupidly did. Repairs were handled thru the realtor that manages my property. The house is at 403 e. Cavanaugh st. Wallace Mike from Servpro reached out to me and I found out he never was given my message about my mold problem being back. That was in NO way his fault! I wanted to make that clear. I had called after Florence and due to their high volume of calls an answering service some how did not convey my message. Total misunderstanding and no reflection on the work they do...THANKS MIKE!

Chloe Beavers

Hilary and crew did some work for us in our home last week. Fantastic job done. Highly recommended! Thank you!

Eric Persic

We had an issue with ice forming under our shingles which caused the melted snow to back up under our shingles and flood our attic. Michael Snyder came to the rescue! He went above and beyond to help! We were fortunate that the damage was minimal but he still spent time to help us determine our best resolution. Although we hope that we don’t need to call them again, should the need arise we would call again in a heartbeat.

Jessica Ochipa

We had a water leak at the house last night. I called Servpro and Wes came out immediately. Situation was resolved....Very friendly!! Very timely!! Highly recommend

Drew Schildwächter

Wes Hayes came out within two hours of me reaching out to take a look at my house. He checked everything thoroughly and gave me recommended next steps based upon what he saw. I would absolutely call again to get a trusted opinion and good work.

Marquia James

HORRIBLE SERVICE workers are RUDE they don’t even deserve one star

Jud Watkins

Wes is super knowledgeable. These guys do great work.

Halle Emanuels

Servpro is great! They always do a good job and are super friendly!

Jonathan Weaver

My dress shop was saved thanks to Servpro. They fixed our leaking roof and cleaned up all the damage the water that entered had done.

MJ Humphries

Thank you Wes Hayes for putting my mind at ease. You worked hard to make sure that I would not miss time from work while you investigated my concerns. Appreciate your professionalism and quick response as usual. MJ

Brent F

Wes came out to my house at the recommendation of my insurance agent to help me document water coming in as a result of Hurricanne Florence that the State Farm adjuster didn't acknowledge. Rather than just look at the roof, he entered the attic space, crawled through the insulation, found evidence of the water intrusion and took pictures. I'm so appreciative of both his time and professionalism. Not only did he respond within hours of the request to set up a time, he came later that day just after his lunch and crawled around in my hot attic. Sure it was only 92 degrees outside when I'm sure he'd much rather be enjoying the AC somewhere but instead he was helping me. Hopefully i can do the same with this positive review. Thank you Wes and Servpro New Hanover!

Mariah McAdams

Very fast response time and did a fantastic job.

Mary Scoville

WESLEY came out after the storm when they were so busy to check my ceiling and attic for me to give me piece of mind that we did not have to worry about mold..and he did it for free on his own time. He contacted me onnFacebook when he saw I was not happy with the mis communication I got from.the from the local office and the Mississippi one that was sent in our area to help !! He is trust worthy. Give him a call . Thanks Wesley. Sorry took me so long to write this review !!

David Cribb

Super JOB!!!!!!!!!!!!! On time , price was perfect ! The crew was awesome paying attention to every detail .Carpets looked great!

Marne Hogan

SERVPRO was very quick to respond to my home water damage, very thorough with repairs, great communication, and concerned with my satisfaction. I was very pleased with SERVPRO and I highly recommend them.

Lewis Smith

A small fire in our stove caused some damage to our kitchen and got soot everywhere. The servpro in New Hanover was quick and removed all of the damage and soot.

Trevor Dalton

We use ServPro for our commercial apartment community and they are excellent to work with. Great to work with from response time to the quality of their work. Save the time and call ServPro New Hanover, you will not regret it!

Service@P910 Progress 910

We are very happy with the services that Servpro of New Hanover have provided us thus far. With knowledgeable and professional staff members like Wes and Lydia, you can definitely count on them for any of your restoration needs.

Whitney Lynn

Phenomenal service and communication. Hilary W. particularly has always been available for any questions I have and has a phenomenal demeanor with my residents and with my staff.