Reviews of Servpro Of Greensboro North (Cleaning Company)

Sholton Osmeyer

I had a leak in the attic. These guys never provided the written estimate, after finally getting a verbal estimate they charged almost double what they quoted me for the water clean up. Sent a guy to the house to provide estimate for the repairs, after a week with no word I called. The lady at the office informed me that I was moved to the back of the waiting list for estimates because they give priority to non-insurance payers. Awful customer service, unprofessional, and just a terrible company.

Lisa Jordan

Renee and Josh were very professional and worked hard tearing out materials from water damage at my home. They were neat and informative throughout the process. I appreciate their efforts and especially Renee working through estimates and my questions. Very respectful and compassionate and I'm glad I chose Servpro.

Sallie hughes

With the storm passing through our area recently, our neighbor's "SERVPRO of Greensboro" has been on the move! Thank you for all of your help and hard work. You have made the recovery easy and quick for our Insured's.

Roger Brower

My water damage happened in March; my insurance company referred me to Servpro. Extremely grateful that they did. The entire process was tedious, exhausting, and being without a large portion of my home for several weeks was a nightmare. Servpro of Greensboro really helped, I spoke with the ladies in the office almost everyday, they were always available to answer questions or to explain next steps. The technicians that came out were efficient and did a wonderful job; I cannot thank them enough. I used this company from start to finish; repairs were done in a snap. I really can't say enough great things about this company. Kudos to whomever is in charge, you are running a well oiled machine. Will refer with no hesitation!!

John Bullock

Mike and Renee were great from day one and did a great job. Will request them for any future services. If they are indicative of Servpro, then this is a great company.

Paul Carr

Thankful for the response efforts of this company. Outstanding restoration company that will certainly do everything for 100% satisfaction.

Linda Smith

Servpro is an excellent company to use, Austin and Mitchell came by about a month ago to check on some equipment we had at our house, they seemed very professional and just knew how to keep a smile on my face, highly recommend this company.

Kendra S

Servpro is amazing! Great customer service. Their staff is filled with the sweetest people!

Gene Hall

Great service and attention to detail!

Jolie Brown

Renee and her partner were very professional, patient, kind, and courteous. My mother was recovering from a procedure the day before our ceiling caved in. Renee went out of her way to help me get the things I needed out of the kitchen and was very patient when they would be ready to seal the kitchen off and I kept having to go in. They went out of their way to help me and my mom. I would highly recommend Servpro to any of my family and friends. I would like to thank the entire Servpro team and give a special shout out to Renee!! To have only been with Servpro a couple of years I thought she had been with them for years due to her knowledge and professionalism. Sincerely Jolie Brown

Dan Callaway

The actual work done by the Servpro team was satisfactory; we had a water heater leak in our basement that affected carpeted areas that needed to be dried. In order to get the job done properly, I elected to have an emergency/priority crew come to service the basement rather than waiting a week for an estimate since I didn't want mold and mildew to start growing. After paying a $500 deposit, I asked a few times if we could get a ballpark estimate on what the cost would be. Mary in the office was always helpful and professional, but she was unable to give me a clear figure until the operations director created an invoice for me two weeks after the job was completed. Mary did work with me on several itemized costs, and that I appreciate. There were items on the final invoice that I felt were inflated and unfair, and I felt that they could have disclosed to me the daily rental cost of the air movers and dehumidifier so that I could have made an educated choice. I was trying to take care of this problem out of pocket without filing an insurance claim. I would say that if you have a major project that your homeowner's insurance is going to cover, then ServPro is a good choice. If you have a small-to-medium job that needs to be done and may be out of pocket, do some due diligence. Even after the invoice negotiations, I believe I paid about thirty percent more than I should have for the work.

Lynn Clark

Quick response and happy customers. That's what counts!

Heather Snead

Outstanding customer service.

Ryan Talley

Renee has been very professional and helpful

k10eleven

I was very impressed with the guys who took care of my remediation. They were courteous and friendly, and efficient. I had water damage from an old washing machine hose leaking. It was a lot more damage than I could see; Walls and under floors. But, they were able to remove all the tainted materials. I'd like to personally thank Sergio especially. He took charge and answered all of my questions and made me feel at ease. This was my first claim as a homeowner and he was very thoughtful and thorough in his work and explanations. Mike and Juan were also great on the job. I reccomend Servpro!

Phyllis Harrell-Vaughn

I had water damage coming from the shower of the unit above me and Servpro sent out Terry and Marco to clean up the water damage. They were very professional and courteous and did a great job removing the padding under my rugs and making me feel better that the carpet was going to be ok. Then they set up the huge fans, that dry up everything, and they sprayed something to help take away the smell and stops mold from spreading. I give Terry & Marco a 10 for their professionalism, and the Servpro company 5 stars for hiring them.

Krista Long

This company is very good to work with and did a good job. We are a property management company and they have been helpful on several occasions.

Dexter Gonzalez

The other day the basement of my house flooded, so I call Servpro for some help. Well the technician got here and told me things they could do like save my carpet for me. Now 3 days later they come back to pick up equipment and check for anything else. My carpet has to be tore up because it was a completely different color and has a smell. If I know the only thing they were going to do is using a huge vacuum to suck up the water and put 6 fans down to blow the carpet dry I would have call the carpet clears for one tenth of the price.

Zach Carpenter

Cathy Coble is the best there is! If you have any type of issue she will be the first one out helping you get your life back together. I ALWAYS recommend ServPro of Greensboro North!

leslie peregoy

Servpro did a great job restoring our kitchen from a fire and the work was done in a timely manner. Great office staff and on-site staff!

Melissa Verdin

Fast and friendly service you can depend on!

Haley West

I am 100% pleased. The mitigation team was on-site immediately and their work was completed quickly and professionally. Renee Miller worked with our schedule and made the process so easy. She was easy to work with and helped us get the information we needed to our insurance company. The one thing that went awry throughout the entire process is that one of the machines they left on-site started leaking. It was after closing time, so I was panicked, assuming that I wouldn't be able to get in touch with anyone. But, they once again exceed expectations by having someone knowledgeable on call at night to help talk me through turning the machine off and taking cautionary measures until the mitigation team could come replace it the next day. The repair services were conducted just as professionally as mitigation, and once again, I was very pleased. Brady Woods worked hard to get the right subcontractor to do the work on our home, and he made it extremely easy by putting our door key in a lock box so we didn't have to take time off work to be home throughout the process. He made us feel comfortable and was very respectful of our home. Not only that, we also found the subcontractors to be exceptional as well, and they left our house cleaner than it was when they arrived! Renee Apple was friendly and helpful and always kept abreast of the status of our work. She and Brady, as a team, walked us through the entire repair process step by step and made us feel valued and respected. We had to wait a few months for everything to get done, but this is something you should always expect when working with contractors/ subcontractors. What really set them apart is that we were kept well-informed throughout the process, and the entire staff was accessible, friendly, and professional. If you're thinking of going with ServPro, don't second guess it. You won't regret it!

Kimberly Turanchik

compassionate and reliable in trying times. Thank you

xuyang wang

The service they provided is top-notch, fairly priced. Renee has been very helpful and professional. If you need a home replace-related service, look no further. - Chuck W.

Nicole Harris

This is a review to express my satisfaction with the company and the quick response and concern towards my situation that they performed. Renee was my advisor that came out to my home and she was very efficient, courteous and knowledgeable. She informed me of everything that she had to do prior to doing it and inform me on the steps that would be taken to the completion of my service.

Kashif Rasheed

Called them for a leak on my ceiling. They made a hole and put fans. They sent an invoice later on and charge too much for such a small job. Call them to find out any discount, owner threaten to put fine instead. Not satisfied with the way they behave, Owner is full of attitude no customer service. I got my job done with someone else the way cheap they gave me estimate.

James Duncan

Happy with service

Brenda Davidson

fast reliable service, very knowledgeable, trustworthy, easy to work with, does a great job on getting you back to normal and explaining the process so you understand, highly recommend

Hope Turner

We send a lot of our insurance claims to this Serv Pro branch. They always do a great job at taking care of our clients & putting them back just like they were before they had a loss.

Sean Profitt

Repairs handled smoothly with great communication! I highly recommend them

Tate Warren

Great company! Very happy with everyone I dealt with!!

Flo Kolodin

Their staff from the office to those who work on houses are very nice and understanding. I wouldn't want situation to happen to anyone but if it does definitely call Servpro. I am very happy, their work is top notch.

Mr. and Mrs. A.

Review update: We received the check from Servpro of Greensboro North. In October of 2017, we hired Servpro of Greensboro North to complete repairs on our home. In December of 2017, Servpro of Greensboro North determined that the company would not be able to move forward with certain aspects of the project. However, in January of 2018, Servpro notified us that they could complete painting per scope. After completion of the painting per scope, we were again notified that we were owed a refund from Servpro. Over the course of one month, we have made numerous calls to Servpro requesting payment of the refund, but our requests are being ignored. We are hopeful that this will be resolved without the assistance of the courts, the Better Business Bureau, the North Carolina Licensing Board for General Contractors and the state's Homeowners Recovery Fund. Once this matter has been resolved, we will update our review.

Kyle Whitesell

Wonderful mitigation, fast and very courteous! Will use again!!

VH9

Wish it was possible to give negative star ratings. A scorched wall in a kitchen took 4 months to complete. Work starting and stopping for weeks on end. On top of that GARY, the project manager lied to the insurance company to save face for the renovation taking so long. But that wasn't enough so his manager who i never even met told the insurance company the same lie. Apparently (according to the never never world of servpro) i told them to stop work so i get refinish the floors in the living room (where the most traffic occurred). So that makes perfect sense to have work stopped to get the floors looking nice then have servpro drag an oven and cabinets, one of which got "misplaced" over them. Incredibly odd that a company who says they do not work for the insurance companies has such a cozy relationship with them that the insurance company is more than ready to take their word over their customers. NEVER EVER AGAIN

Meaghan Friend

Quick service. Renee was professional and thorough. Worked with us to accommodate times of availability and meet our need of repairing a leak between two floors of our home with as little damage as possible. Very time efficient. Highly recommend.

SERVPRO ® of South Burlington County

Excellent!!!!

Faye Chance

Excellent customer service. Staff is knowledgeable and compassionate.

Ashly Crockett

I had a very stressful experience when I came home from vacation and my entire house was flooded. My insurance company recommended that I call Servpro. I am so glad I did. They arrived at my house within 2 hours of my call to start cleaning up. They are currently working on my repairs and I can't wait to see the finished product! I will definitely refer Servpro to friends and family!!

Marlon Petty

My experience with Renee was wonderful!

Victoria Bray

(customer service review only-do not know quality of repair work). We called the line designated on their website for mold issues. Online it's described as the emergency line. The woman who answered was very unfriendly, rude and generally unprofessional. She stated someone would call us within 24 hours. That was a week ago and we have yet to hear from them. Not impressed.

Beverly Moore

I am very fortunate to have worked with servpro when I had a fire at home. I would recommend their services to anyone.

Dede Roberts

Responsive, professional, quality work! Highly recommend Servpro of Greensboro North!