Reviews of SERVPRO of East Raleigh/Zebulon (Cleaning Company)

Austin Porter

I have personally dealt with Bill and his team at SERVPRO on a few occasions, and in every situation, they have performed with the utmost professionalism and expertise. I recommend you call this team if you ever have restoration needs.

Chris Craig

Great job, I will use them again!

Anthony Zelaya

Bill and his team are great. Ready to respond at any given time. The only guys I would refer to my friends and family because I trust that they'll do a great job every time.

Charles McDarris

About 6 months ago I detected a musty smell in our finished attic. I hired a roofing contractor to re-caulk around the chimney and pipes on the roof. The smell did not go away and over the course of the summer just got worse. The problem reached a head when my wife and I watched a football game on the TV in the attic and after 2 hours we were wheezing and coughing. I knew I had to do something so I called Servpro. (I had used Servpro in the western part of the State about 5 years ago with great success.) After scheduling an appointment with Servpro of Cary (which also has a location in East Raleigh), I met General Manager Bill Shook, who came to my house. He was spot on time and very professional. He helped me put a game plan together to deal with the issue, which included an air quality study by a 3rd party company. This was very important to me since my son has asthma. After getting the report we took remediation steps to correct the problems identified in the report - which included replacement and installation of additional attic fans. When going through the report, Bill gave solid advice based on what would work best for me and not what made the most money for him. I had even convinced myself to take a corrective action that would have been very costly, but Bill recommended against it. To me that shows character and true interest in the customer. Because of Servpro's help, we have completely corrected the problem with a minimal expense. If I could give Bill Shook and Servpro of Cary 10 stars I would. I recommend Servpro of Cary to anyone. This is a very trustworthy company. (Note: Even though I used the Cary location, I understand that Bill Shook is also affiliated with the East Raleigh location so I am including my Cary review in this East Raleigh location too.)

David Kaiser

Devron came to our house and inspected for water damage. I found Devron to be helpful, friendly and honest. He did a great job and found his reviews very trustworthy. Would highly recommend him.

Derek Stockman

Spencer was great. He and Bill were here quickly and got everything handled like pros.

Austin Porter

I have personally dealt with Bill and his team at SERVPRO on a few occasions, and in every situation, they have performed with the utmost professionalism and expertise. I recommend you call this team if you ever have restoration needs.

Chris Craig

Great job, I will use them again!

Anthony Zelaya

Bill and his team are great. Ready to respond at any given time. The only guys I would refer to my friends and family because I trust that they'll do a great job every time.

Charles McDarris

About 6 months ago I detected a musty smell in our finished attic. I hired a roofing contractor to re-caulk around the chimney and pipes on the roof. The smell did not go away and over the course of the summer just got worse. The problem reached a head when my wife and I watched a football game on the TV in the attic and after 2 hours we were wheezing and coughing. I knew I had to do something so I called Servpro. (I had used Servpro in the western part of the State about 5 years ago with great success.) After scheduling an appointment with Servpro of Cary (which also has a location in East Raleigh), I met General Manager Bill Shook, who came to my house. He was spot on time and very professional. He helped me put a game plan together to deal with the issue, which included an air quality study by a 3rd party company. This was very important to me since my son has asthma. After getting the report we took remediation steps to correct the problems identified in the report - which included replacement and installation of additional attic fans. When going through the report, Bill gave solid advice based on what would work best for me and not what made the most money for him. I had even convinced myself to take a corrective action that would have been very costly, but Bill recommended against it. To me that shows character and true interest in the customer. Because of Servpro's help, we have completely corrected the problem with a minimal expense. If I could give Bill Shook and Servpro of Cary 10 stars I would. I recommend Servpro of Cary to anyone. This is a very trustworthy company. (Note: Even though I used the Cary location, I understand that Bill Shook is also affiliated with the East Raleigh location so I am including my Cary review in this East Raleigh location too.)

David Kaiser

Devron came to our house and inspected for water damage. I found Devron to be helpful, friendly and honest. He did a great job and found his reviews very trustworthy. Would highly recommend him.

Derek Stockman

Spencer was great. He and Bill were here quickly and got everything handled like pros.

Glenn Lumley

Bill responded very quickly and met with my insurance adiuster. He and his team were awesome though the whole situation. Very prompt and professional. When disaster strikes make SERVPRO of east Raleigh your first call.

Kasual Thompson

Spencer has been the best! I have enjoyed working with him!

Brian Taylor

Spencer was great. Arrived exactly when he said he would and was extremely considerate. He did great work.

Will Gonzalez

These guys are super unprofessional. Not punctual, nor prepared. Haphazardly ran with little organization. Much better experience with Carolina restoration.

Nicola Prall

Super responsive and knowledgeable. If you need to call ServPro these guys will help ease the stress of the situation and take good care of you.

Glenn Lumley

Bill responded very quickly and met with my insurance adiuster. He and his team were awesome though the whole situation. Very prompt and professional. When disaster strikes make SERVPRO of east Raleigh your first call.

Kasual Thompson

Spencer has been the best! I have enjoyed working with him!

Brian Taylor

Spencer was great. Arrived exactly when he said he would and was extremely considerate. He did great work.

Will Gonzalez

These guys are super unprofessional. Not punctual, nor prepared. Haphazardly ran with little organization. Much better experience with Carolina restoration.

Nicola Prall

Super responsive and knowledgeable. If you need to call ServPro these guys will help ease the stress of the situation and take good care of you.

Guy Prall

Extraordinarily customer-focused. Gets the cleanup job done quickly and very efficiently.

Carol Pinto

Very nice and fast service.

Dakotah Davis

I could not be more satisfied with the services provided by this wonderful company. The customer service was beyond expected, as Jeffery was very helpful throughout the process. Our business got flooded awhile ago so we definitely needed the mold removal as well

Carolyn Leith

Very professional, everyone who worked here was excellent. All communications were very clear. Happy customer for an unhappy situation. Would definitely recommend.

Guy Prall

Extraordinarily customer-focused. Gets the cleanup job done quickly and very efficiently.

Carol Pinto

Very nice and fast service.

Dakotah Davis

I could not be more satisfied with the services provided by this wonderful company. The customer service was beyond expected, as Jeffery was very helpful throughout the process. Our business got flooded awhile ago so we definitely needed the mold removal as well

Carolyn Leith

Very professional, everyone who worked here was excellent. All communications were very clear. Happy customer for an unhappy situation. Would definitely recommend.

Cindi Walters

In your time of need this is the Servpro to call. Their professionalism and great customer service they provide, is amazing. Thank you Servpro.

Suzanne

Devron was amazing! He is professional and really knows how to do his job!

Carnessa Ottelin

Strong customer service. They took very good care of me during a difficult time. Thank you!!

Tracy Day

Spencer, Al, and Josh are a wonderful team to deal with. They responded in a timely manor and were great to work with.

David Iani

Devron was punctual, informative and fair. Glad to have him at my house today. Thanks again.

Cindi Walters

In your time of need this is the Servpro to call. Their professionalism and great customer service they provide, is amazing. Thank you Servpro.

Suzanne

Devron was amazing! He is professional and really knows how to do his job!

Carnessa Ottelin

Strong customer service. They took very good care of me during a difficult time. Thank you!!

Tracy Day

Spencer, Al, and Josh are a wonderful team to deal with. They responded in a timely manor and were great to work with.

David Iani

Devron was punctual, informative and fair. Glad to have him at my house today. Thanks again.