Reviews of SERVPRO of Cary/ Morrisville/ Apex (Cleaning Company)

Rachel Keene

I worked with Bill Shook for over 10 years. His knowledge of the restoration industry is impeccable. I would highly recommend SERVPRO of Cary/Morrisville/Apex if you ever experience a fire or water damage.

Andrea Dail

Devron came to our house today and helped us with a mold problem. He was very nice and explained our options clearly. Thanks Again Devron!

Chris Amsinck

Devron came out and checked the moisture level in our walls. We thought we had water leaking behind the walls but he was super honest about how little damage there was and took his time walking me through the repair process and explaining to me what I could do even though that made it obvious we didn’t need a restoration project. Despite crawling around our attic floor, and checking all the suspicious walls thoroughly I didn’t pay a cent. He was super nice and friendly. If we ever have a real disaster, he’ll be the one I call.

Samantha Chan

Davaughn Beavers Servpro Production Manager has been great! Helped me orchestrate repairs and was very prompt.

kathy selke

I'm very pleased with your company and especially with DeVaughn and his professional manner. He explained the process to remove the mold and drying process. He was also very knowledgeable and kind empathy of my situation. I think he should be rewarded with a bonus of $100. He is an asset to your company and I would definitely recommend your company to others.

Lee-anne Kapps

DaVaughn Beavers Servpro Production Manager Made a stressful situation more calming. He was great. I would highly recommend him and team.

Christine Logue

Maddy was great at coordinating the work without delay and following up to confirm work was done to my satisfaction. Maddy also worked with my insurance company to verify the claim line items and to coordinate payment. All in all, Maddy made a stressful experience (water damage) much better than it could have been. She is great!

Rachel Keene

I worked with Bill Shook for over 10 years. His knowledge of the restoration industry is impeccable. I would highly recommend SERVPRO of Cary/Morrisville/Apex if you ever experience a fire or water damage.

Andrea Dail

Devron came to our house today and helped us with a mold problem. He was very nice and explained our options clearly. Thanks Again Devron!

Chris Amsinck

Devron came out and checked the moisture level in our walls. We thought we had water leaking behind the walls but he was super honest about how little damage there was and took his time walking me through the repair process and explaining to me what I could do even though that made it obvious we didn’t need a restoration project. Despite crawling around our attic floor, and checking all the suspicious walls thoroughly I didn’t pay a cent. He was super nice and friendly. If we ever have a real disaster, he’ll be the one I call.

Samantha Chan

Davaughn Beavers Servpro Production Manager has been great! Helped me orchestrate repairs and was very prompt.

kathy selke

I'm very pleased with your company and especially with DeVaughn and his professional manner. He explained the process to remove the mold and drying process. He was also very knowledgeable and kind empathy of my situation. I think he should be rewarded with a bonus of $100. He is an asset to your company and I would definitely recommend your company to others.

Lee-anne Kapps

DaVaughn Beavers Servpro Production Manager Made a stressful situation more calming. He was great. I would highly recommend him and team.

Christine Logue

Maddy was great at coordinating the work without delay and following up to confirm work was done to my satisfaction. Maddy also worked with my insurance company to verify the claim line items and to coordinate payment. All in all, Maddy made a stressful experience (water damage) much better than it could have been. She is great!

Ellen Morrison

I live in a townhouse & my next door neighbor discovered a leak in the crawlspace, coming from my newly installed shower. We had a plumber come out & shut off the water, but the next day we called Servpro to assess the damage. DaVaughn Beavers was the production manager that was sent to do the job. DaVaughn is highly professional and very personable. He took care of both my crawlspace & my neighbor's as well. With employees like DaVaughn, we will certainly use Servpro again if the need arises.

K P

DaVaughn B Production Manager, was very pleasant when communicating with me. He was also accommodating of my schedule/request.

Ellen Morrison

I live in a townhouse & my next door neighbor discovered a leak in the crawlspace, coming from my newly installed shower. We had a plumber come out & shut off the water, but the next day we called Servpro to assess the damage. DaVaughn Beavers was the production manager that was sent to do the job. DaVaughn is highly professional and very personable. He took care of both my crawlspace & my neighbor's as well. With employees like DaVaughn, we will certainly use Servpro again if the need arises.

K P

DaVaughn B Production Manager, was very pleasant when communicating with me. He was also accommodating of my schedule/request.

melissa wright

Davaughn Beavers Production Manager Excellent work and excellent communication! He has guided me through this nightmare and provided a very thorough job overall. Couldn't recommend him more!

o o

Had DeVaughn come out during one of the most frustrating times we've had. He was prompt, professional and knew what he was doing. He knows his job! Trustworthy. Responsible. He worked hard, answered any and all questions we had and kept my husband and I from going insane! He truly is a life saver. If I ever need the services of ServPro again, I will request that he be the one to respond, I will know then, that we will be in good and trusted hands. We could not have asked for a more reliable and hard working professional. You could use more employees like him. ****UPDATE**** Maybe I should have waited until everything was done before submitting a review, but now I know for the future. One technician broke 2 water pipes being careless in their demolition, one that I had to pay to repair, one the company took care of. A second tech broke another line another day, that I had to pay for. (I will be sending those bills in) Also, the tech said, and the others agreed, that "they couldn't do all the demo because he was looking out for us, and he doesn't think that insurance will pay for all the damages because of the mold that the water heater caused." So now, the insurance company will not cover all the "hidden" damages because they were not all reported by ServPro. Took right at a month after pulling their equipment to submit an invoice to the insurance company, and that was only after we called several times to get one sent in so we could start repairs. DeVaughn is calming during situations like this, but I wouldn't put my trust in him.

Kurt Watson

Davaughn Beavers the Production Manager was great to work with. He worked quickly and efficiently.

Jainor Palma

Steven Melendez, Ryan and their team provided excellent service and customer experience. This team was very professional and provided outstanding work in a timely manner. I truly felt they kept my best interest at heart throughout the process. They were happy to answer all my questions and accommodated what worked best for my schedule. I would highly recommend this team for anyone needing water damage assistance in the future. Just had my furniture moved back in by Oscar and Myran. They were a pleasure to work with. They made every effort to not scratch the walls or my furniture. The were very professional and very helpful. Thank you guys!

E. Bernard Goodrich II

These guys are beyond great! Honest, prompt, respectful & genuine professionals. They treated us like family. We couldn't have asked for a better team to help us through a challenging situation.

Erin Dressler

We had our AC leak while on vacation. Contacted Servpro and DaVaughn B was our contact. He showed up with his team on the time he said he would and did a great job explaining the process and getting it done.

Stephanie Perera

DaVaughn was the manager for our case and couldn’t have been any more professional or personable. He communicated with us through the entire process and made the whole experience so much easier than if could have been! The guys who came in to help him were also fantastic and all so professional and efficient. We were shocked at how quickly they all came in and stopped the water damage to our home. These guys really know what they are doing!

siddharth patel

DaVaughn Beavers was great to work with. Him and his team were on time and took care of everything promptly.

Alina Fox

DaVaughn Beavers Production Manager has provided us with an outstanding service. He has been very professional and advised us with our drywall damage. We highly recommend his services.

Justin Bisig

Last Tuesday I got home from work and the supply line to the toilet in my upstairs bathroom had ruptured while no one was home. It was literally raining down on me when I walked through the door. Portions of the ceiling had fallen in my Living Room and Dining Room. I had no idea what to do. My insurance company recommended Servpro and I am sure glad they did. There was a team onsite working at my home less than an hour after the initial call. The crew was very knowledgeable and polite. They cleaned and worked nonstop until almost 1 o'clock in the morning with a smile. I would highly recommend this company should you ever experience any type of water/fire damage!

Lajos Szoke

We had the misfortune of a water leak in an upstairs bathroom causing extensive damage on three levels of our house. Servpro came in and did a bang-up job cleaning up the mess and getting it ready for repairs. DeVaughn Beavers (Production Manager) was in charge of the dry-out effort and we could not have been more pleased of his courteous, professional and caring approach.

Scott Loftin

We had a pipe burst under the kitchen sink on aThursday afternoon. By the time it was discovered, there was 2" of water downstairs. I called ServPro of Cary, Apex, Morrisville, and they were onsite within an hour. The team had everything under control by 10 pm. They've been back every morning since then to check on things and adjust their equipment. Every interaction has been 100 percent professional and friendly. Highly recommend these guys! Davaughn Beavers Production Manager wrapped things up Monday morning.

Jennifer Harding

DaVaughn Beavers was excellent today! My hot water heater leaked into the hallway and several closets. I called Servpro and they immediately contacted a plumber and DaVaughn to intercept further damage. I've never been through an experience like this and Da Vaughn and his co-worker made the crisis tolerable. Thank you, Da Vaughn! He was knowledgable, professional and efficient while being compassionate and patient...Awesome service!

Ashley Krauss

We were very impressed with the team at Servpro Morrisville/Cary/Apex. They arrived at our house within 2 hours of my call, worked for 5 hours until 9 at night to address the water damage in our house, and were kind and friendly. They came back each day to check on the status and were friendly each time. I would like to give a special shout out to DaVaughn Beavers, the manager who visited us several times. He was kind, positive, and pleasant to work with and made a difficult situation so much easier to manage. I would absolutely use this service again (though I hope I never have to!)

melissa wright

Davaughn Beavers Production Manager Excellent work and excellent communication! He has guided me through this nightmare and provided a very thorough job overall. Couldn't recommend him more!

o o

Had DeVaughn come out during one of the most frustrating times we've had. He was prompt, professional and knew what he was doing. He knows his job! Trustworthy. Responsible. He worked hard, answered any and all questions we had and kept my husband and I from going insane! He truly is a life saver. If I ever need the services of ServPro again, I will request that he be the one to respond, I will know then, that we will be in good and trusted hands. We could not have asked for a more reliable and hard working professional. You could use more employees like him. ****UPDATE**** Maybe I should have waited until everything was done before submitting a review, but now I know for the future. One technician broke 2 water pipes being careless in their demolition, one that I had to pay to repair, one the company took care of. A second tech broke another line another day, that I had to pay for. (I will be sending those bills in) Also, the tech said, and the others agreed, that "they couldn't do all the demo because he was looking out for us, and he doesn't think that insurance will pay for all the damages because of the mold that the water heater caused." So now, the insurance company will not cover all the "hidden" damages because they were not all reported by ServPro. Took right at a month after pulling their equipment to submit an invoice to the insurance company, and that was only after we called several times to get one sent in so we could start repairs. DeVaughn is calming during situations like this, but I wouldn't put my trust in him.

Kurt Watson

Davaughn Beavers the Production Manager was great to work with. He worked quickly and efficiently.

Jainor Palma

Steven Melendez, Ryan and their team provided excellent service and customer experience. This team was very professional and provided outstanding work in a timely manner. I truly felt they kept my best interest at heart throughout the process. They were happy to answer all my questions and accommodated what worked best for my schedule. I would highly recommend this team for anyone needing water damage assistance in the future. Just had my furniture moved back in by Oscar and Myran. They were a pleasure to work with. They made every effort to not scratch the walls or my furniture. The were very professional and very helpful. Thank you guys!

E. Bernard Goodrich II

These guys are beyond great! Honest, prompt, respectful & genuine professionals. They treated us like family. We couldn't have asked for a better team to help us through a challenging situation.

Erin Dressler

We had our AC leak while on vacation. Contacted Servpro and DaVaughn B was our contact. He showed up with his team on the time he said he would and did a great job explaining the process and getting it done.

Stephanie Perera

DaVaughn was the manager for our case and couldn’t have been any more professional or personable. He communicated with us through the entire process and made the whole experience so much easier than if could have been! The guys who came in to help him were also fantastic and all so professional and efficient. We were shocked at how quickly they all came in and stopped the water damage to our home. These guys really know what they are doing!

siddharth patel

DaVaughn Beavers was great to work with. Him and his team were on time and took care of everything promptly.

Alina Fox

DaVaughn Beavers Production Manager has provided us with an outstanding service. He has been very professional and advised us with our drywall damage. We highly recommend his services.

Justin Bisig

Last Tuesday I got home from work and the supply line to the toilet in my upstairs bathroom had ruptured while no one was home. It was literally raining down on me when I walked through the door. Portions of the ceiling had fallen in my Living Room and Dining Room. I had no idea what to do. My insurance company recommended Servpro and I am sure glad they did. There was a team onsite working at my home less than an hour after the initial call. The crew was very knowledgeable and polite. They cleaned and worked nonstop until almost 1 o'clock in the morning with a smile. I would highly recommend this company should you ever experience any type of water/fire damage!

Lajos Szoke

We had the misfortune of a water leak in an upstairs bathroom causing extensive damage on three levels of our house. Servpro came in and did a bang-up job cleaning up the mess and getting it ready for repairs. DeVaughn Beavers (Production Manager) was in charge of the dry-out effort and we could not have been more pleased of his courteous, professional and caring approach.

Scott Loftin

We had a pipe burst under the kitchen sink on aThursday afternoon. By the time it was discovered, there was 2" of water downstairs. I called ServPro of Cary, Apex, Morrisville, and they were onsite within an hour. The team had everything under control by 10 pm. They've been back every morning since then to check on things and adjust their equipment. Every interaction has been 100 percent professional and friendly. Highly recommend these guys! Davaughn Beavers Production Manager wrapped things up Monday morning.

Jennifer Harding

DaVaughn Beavers was excellent today! My hot water heater leaked into the hallway and several closets. I called Servpro and they immediately contacted a plumber and DaVaughn to intercept further damage. I've never been through an experience like this and Da Vaughn and his co-worker made the crisis tolerable. Thank you, Da Vaughn! He was knowledgable, professional and efficient while being compassionate and patient...Awesome service!

Ashley Krauss

We were very impressed with the team at Servpro Morrisville/Cary/Apex. They arrived at our house within 2 hours of my call, worked for 5 hours until 9 at night to address the water damage in our house, and were kind and friendly. They came back each day to check on the status and were friendly each time. I would like to give a special shout out to DaVaughn Beavers, the manager who visited us several times. He was kind, positive, and pleasant to work with and made a difficult situation so much easier to manage. I would absolutely use this service again (though I hope I never have to!)

Kevin Walters

These guys are great, 3rd floor neighbor's hot water heater leaked, causing water to come through my ceiling. Within an hour they were here getting to work. Guys do quality work in a very timely fashion. Owner even called a week after the job to check to make sure I was happy with the work done. Very satisfied. A++

Wayne Williams

Devron was very knowledgeable and ensured that I understood the process to dry out my ceiling.

Erin Monasterio

DaVaughn Beavers was at my home today. So professional and accommodating, as I was not home when he called. So impressed with the service!

Haley Ross

This is a group of real professionals. Devron and his team were great. They were very polite, professional, and made our situation as stress free as possible. Thank you so much!

Robert Gleason

Great people, great service, on time, done right!

Deidra Hunter-Colvin

DaVaugn Beavers and his crew were very professional when they arrived at our home within 1hr 30min of making an emergency call. They made us feel assured everything would be okay with all the water damage we were dealing with. They came back the next morning promptly and continued to get our house back in order. I’m thankful for the great job and service they provided.

Kevin Walters

These guys are great, 3rd floor neighbor's hot water heater leaked, causing water to come through my ceiling. Within an hour they were here getting to work. Guys do quality work in a very timely fashion. Owner even called a week after the job to check to make sure I was happy with the work done. Very satisfied. A++

Wayne Williams

Devron was very knowledgeable and ensured that I understood the process to dry out my ceiling.

Erin Monasterio

DaVaughn Beavers was at my home today. So professional and accommodating, as I was not home when he called. So impressed with the service!

Haley Ross

This is a group of real professionals. Devron and his team were great. They were very polite, professional, and made our situation as stress free as possible. Thank you so much!

Robert Gleason

Great people, great service, on time, done right!

Deidra Hunter-Colvin

DaVaugn Beavers and his crew were very professional when they arrived at our home within 1hr 30min of making an emergency call. They made us feel assured everything would be okay with all the water damage we were dealing with. They came back the next morning promptly and continued to get our house back in order. I’m thankful for the great job and service they provided.