Reviews of Designer Maid (Cleaning Company)

Bobbie Smith

Amazing company with great people who are hard working and can definetly satisfy you cleaning needs and leave your house looking amazing! Highly recommended.

Danielle Newcomb

Great people, fast friendly service! Highly recommend!

Whitney Donnell

As a follow up to the owner’s response regarding our move out clean, I would like to present dates that all of this occurred since she insist that I took days to respond. I called Designer Maid’s on Saturday July 27th. I scheduled the cleaning for July 30th as our home closed on August 1st. I emailed her back and forth several times on the 30th after discovering things had not been cleaned. She advised me that she would talk to her employees the next morning (July 31st) and get back to me. On the 31st she emailed me and told me she would send the girls back to clean a baseboard and the corner of a tile floor that they missed. She asked to have the girls return on Thursday 8/1 or Friday 8/2. Considering there was much more to be done I was already cleaning at the property as the closing was scheduled for 8/1. After sending more pictures of the tub and drawers to her, that reiterated that things had no been cleaned, I stated that I should not be charged for this service as the work had not been done. She replied that I was unreasonable and that again she would send the girls back out. We were not going to be able to access the home after Wednesday night so this was going to be impossible. As for the “filth” of the home, every home is dirty after moving out, which is why I hired someone to clean the property. I will attach photos showing that the property was not completely filthy as described. So the entire experience after the appointment was scheduled occurred from 7/30-8/1. So I did not take days to reply to any emails as suggested. All emails and pictures have been submitted to chase to dispute the charges.

Sally Martin

I have used Designer Maid for several years, and have more than pleased with their service. The housekeepers are prompt, efficient and thorough, and Janice and Fatima have always been personable and well mannered. I highly recommend Designer Maid cleaning service.

tammie brown

For the convenience of your home cleaning

Taisia Negley

Beware of this business, highly unprofessional and deceptive business practices. Received an estimate of $45.00/hr for a move out cleaning service for 2 people, upon which we agreed. The 2 cleaners showed up 2 hrs. late for their appt., stayed between the hours of 2:20 and 6:10 p.m., and did not leave an invoice of services or receipt. when they left. The following day the owner, Michael Wells, calls us with a total bill of $546.00 for the 4 hours of service provided, stating that 2 additional cleaners showed up later during the appointment. When my husband requested an explanation of services provided for the outrageous price totaling $137.00/hour, none was given. We were never informed of an estimated rate that went from 45/hr to 137/hr . We were never made aware of the situation of additional cleaners having showed up at this cost. The cleaning job itself was mediocre at best, as a walk-through next morning included a kitchen floor that was not cleaned and markings on the wall, and many other minor details missed not expected of a professional cleaning service. The worst part of this experience was the customer service. When my husband requested an explanation for the bill of $546.00 for 4 hours of work detailed (or in the owner's words,13 man hours from 2:10 to 6:10 for 4 cleaners, 2 of whom showed up later in the day without our knowledge or consent), as it is MORE THAN DOUBLE the market price of a move-out cleaning service, the owners of Designer Maid proceeded with threats and insults in an aggressive manner; questioned us why we called a cleaning service, called our house "dirty", and accused us of wanting "freebies", when we were not informed nor agreed to a cleaning crew of 4 people at the cost of $137 per hour. Evasive response, false accusations (my husband never accused anyone of taking smoke breaks, but merely inquired a detailed explanation for the $546.00 cost of cleaning an empty, 1700 sq. ft. 3 bedroom house during a 4 hour time span), and repeated harassment from the owner through out many phone calls and e-mails.

Liberty Hyatt

Very professional anf great service. My house looked great!!

lynn gordon

I have used Designer Maid for about 10 years. They are always on time, courteous, and hard working. I had an individual cleaning for me prior to Designer Maid and there was always drama...car won't start, child sick, going on vacation...and it seemed to always happen when I was going to be having a house load of company! Even though I'm retired now, I would much rather be on the golf course and leave the cleaning to the professionals. I would recommend Designer Maid without reservation.

McKel Cox

Always professional, always do a great job! I refer them to my friends all the time!

Jason Dingess

They are very thorough and work like a team.

kristen candella

Very nice people for the most part, but this was a nightmare. To be fair, this all happened in 2017, so it isnt impossible that things have since turned around there. I had two appointments with this company, two seperate workers came out. The first one left in the middle of the cleaning while I was out getting her and myself some lunch (itd be rude to eat in front of her without offering something). I called and inquired and they sent someone else out. I was given maybe too much back information about this maid's personal life, but that is her issue to take up with the company. I half expected them to try to bill me for the very little work that was done, so I was just happy that there was no conflict. My complaint begins with the second worker. We had just started moving in and had random items here and there around the house. I moved over mostly the valuable items first. We were trying to keep it somewhat empty until the house was cleaned, which was a headache because we were also trying to get everything out before our apartment lease ended. The second woman came out and did a much better job. A few days later I noticed some gold jewelry and some designer sunglasses had disappeared. I called my husband and he remembered them being in the bedroom, as did I. I spoke to someone at the company who basically told me that it definitely wasnt them, and to go ahead and call the police because they didnt want to hear about it. I wasnt going to do this.. I wasnt 100% that the items wouldn't turn up as boxes were unloaded (2 years later, everything unpacked long ago - still gone). The whole demeanor was very rude, and I'm not an abrasive person so it wasnt needed. It even got to the point of being insulted about how the first maid complained that I locked my cat up for days in a disgusting bathroom...? I put my cat in a bathroom because I didnt want her to get scared of the cleaning lady (she is older and a bit skiddish around strangers), she was in there for maybe 5 hours tops with a litter box and food/water. I even told the first woman not to clean that bathroom specifically for the reason that the cat was in there, so I'm still not sure why she even went in there. :/ The woman I spoke to even suggested that my husband had stolen the items. Overall not the best.. but by the second woman, regardless of the missing items, the house was considerably cleaner than it had started. (A few cupboards were missed, but they were pretty high up).

Bethany Cutshall

They do a great job. I loved having them cleaning cause I know it going to be done right and perfect evrytime.

Ash Brook

Have used Designer Maid for 10+ years. The company uses "green" cleaning supplies, and are always dependable and professional. Would highly recommend.

Rodrigo Afanador

Great people and great service! Highly recommended.

Lorene Touchette

The affiliation Designer Maid was giving is astounding. I really require a cleaning affiliation seven days back since I got especially included and don't have adequate centrality to clean the house. Basic thing I called Designer Maid. At first I was hesitant to call a cleaning relationship to go deeply of the issue. I on a very basic level don't know whether I can trust in the house to them. Profitable thing I called Designer Maid. The partnership was dazzling. The house was cleaned totally. Each edge of the house was sparkling. I can't trust in it. I didn't encounter have a go at sorting out a cleaning to Designer Maid. It was clear peasy. Got a procedure toward the faultlessness of the call. That quick I got my logbook. The getting partner was regardless of obliging and kind that is the reason the system gone smooth and rational. Will endorse Designer Maid to my mates. Keep it up.

Kyle Lanning

Designer Maid provides wonderful full service home and office cleaning for Asheville and Hendersonville residents. Their attention to detail is outstanding.

Doug Brown

Well trained workers and a systematic program. Always friendly, respectful and hard working crew. They get the details and care about doing a good job. Kudos to Designer Maid; not easy to work in other people's homes. I recommend them.

Debbie Thorne

Love me some desgner maid cleaning they are the best I have tried them all and they are punctual professional and know how to clean thoroughly and timely

Courtney Jernigan

Very professional company! The staff is wonderful and do a amazing job! Green products that are very safe around the home. Best company I have had for my cleaning needs by far!

Jon Roberts

Amazing customer service, very friendly staff and does a fantastic job!! Thank you designer Maid!!

David Roberts

Thank you for a great job. Your work continues to be super. Wish I had found you years ago.

David Negley

Beware unscrupulous billing practices. They billed me $45/hr for 13 man-hours, to clean my empty 3BR house after I moved out. On what planet does it take 13 hours to clean an empty unfurnished 3-bedroom house? When probed on this question repeatedly, the owner became evasive, and quite defensive. In lieu of a real explanation, I asked for a theoretical accounting of how the work might have taken 13 hours. The response was, "I'm not having this conversation." It is not unreasonable to ask for an accounting of services provided when being billed an extraordinary fee for a service. As for the service, it was satisfactory, although not exemplary. After showing up 2 hours late without notifying me, I met 2 cleaners, who stayed for 4 hours. Apparently, there were 2 more cleaners who arrived in my absence. I returned in the evening and it seemed no attempt was made to clean the kitchen floor or any of the interior walls. A closet shelf was dislodged from the wall and no attempt was made to reattach it. These aren't major problems, but the next day, I was more than a little surprised at the $546 invoice. Designer Maid should have contacted me to let me know they were sending an additional 2 people to clean the horrible filth I apparently live in. I was overcharged quite an insane price for cleaning an empty house, threatened with court when I asked for an explanation, and pre-emptively accused of blackmail, right here on this site, for daring to imply that online reviews exist as a recourse for bullied customers.

Karen Rollenhagen

We had a confirmed schedule for our first cleaning twice and the lady never showed up! My spouse is disabled and waited around both times..no call no show. I travel for my job and come home on weekends is my reason for wanting the service. Very unprofessional and disrespectful! After the first no show an email was sent apologizing saying she sent out notifications of unavailability but ours just happened to get missed...haven’t heard any excuse as to why yesterday didn’t happen

JoAnna K

Excellent cleaning company. Thorough cleaning and work is guaranteed.