Reviews of Chem-Dry of Winston Salem (Cleaning Company)

Beth Gross

We have an old microfiber sofa and chair that looked awful. Chem Dry came out and cleaned them, and they look great now. The service was wonderful and we will definitely use them again!

Amanda Grason

Update, Just had my house done. Still a great job!!! So I just want to start by saying. I know, the before picture is awful. I had to move my elderly aunt out of her apartment because she now needs more intense assistance. She had pets and was not able to tend to them. I was so worried she would not only not get her deposit back but that they would try to get her to pay for the replacement of the carpet. I was in desperate need of finding a solution. I called Chem Dry of Winston Salem, and well the photos speak for themselves. I know it was impossible to 100% remove all the red stains that had been there for years, but it looked great. Not only did we not have to pay to have it replace the carpet but we got our security deposit back. Yay Chem Dry of Winston Salem, they are great

M Smith

So I woke up at 5am to the sound and smell of my cat having diarrhea. Ugghh right. I called five different carpet cleaners. They answered, lady on the phone was very nice. Explained if they came out today it would be an after hours charge or I could wait till Monday and it would be a regular service call. Needless to say I couldn't deal with the smell so they came right out. Henry was great. Jumped right in to cleaning the floors up. All the poo is gone. I have my nice whit carpet once again.

Stephanie Jones

Great experience! We had Chem-Dry of WS do the pet urine and odor removal this morning, and I can already smell and see the difference. Henry did a phenomanal job, was super kind and professional, and made sure to explain everything to me. He told me the stains may not come up completely, which was fine with me as that wasn't our main issue with our carpets, but I was pleasantly surprised to see a major difference in the stains as well as the smell. We will definitely use Chem-Dry again for our future carpet cleaning needs!!

Henry Mclaurin

Cleaned my carpets on Saturday, Donald did a great job. Looks and feels so much softer now.

T Butler

Carpets look wonderful! Efficient technician did a great job.

Jon Wright

Poor customer service and incomplete work. We called for the $99 three room special. We were told they would be here at 2pm today. They then called a couple hours before and said they had put someone in front of us on the schedule. They did not show up until 3:30, which effected our whole afternoon and evening plans and events with our children. They would make no concessions or apologize. They then completed the shampoo, but informed my wife that they are supposed to vacuum at the end of the job, but their vacuum was broken and she would need to vacuum. Poor service, and incomplete work.

Jim Sulley

So I feel like we are nasty people now. Just got my carpets cleaned and had no idea how dirty they really were. Chem Dry are my carpet guys from here on out!!

John Beaufort

Henry just cleaned my carpets, great job. Super nice guy!

Kalsey Harrison

Great customer service which we know is hard to find in today's society. The tech called to let me know he would be arriving on time to our appointment and was super friendly. Once he arrived once again he was super friendly and did a spectacular job on our carpets. Price was as expected and probably standard pricing for the industry. When calling to set up appointment the lady was super friendly, quick turn around for appointment, and an overall great experience.

Judy Pierce

The girl on phone at my first call to inquire was very polite, businesslike and informative about their cleaning process. They showed up promptly and cleaning was done in time expected. Carpet smelled fresh and looked good.

Sathya Williams

Great service, friendly staff and fair prices. What more needs to be said?

Chad Black

They cleaned a couch and 2 rugs.very professional and did a great job.

Wendy Jill Leedy

We had a lovely home that we decided to sell and the home was empty and ready for cleaning. I had used numerous carpet cleaning companies and this was the first time I used Chem Dry of Winston Salem. They had a college student who was home for the summer clean our house, leaving large stains in place in the living room. To add insult to injury, they charged us over $600.00 for the cleaning. Our realtor said that we had been overcharged when I complained to her about the price. You can do alot better..call Yeats Carpet Cleaning in Winston Salem.

Heather Edwards

The Guys just came today to clean up my Christmas mess. Awesome job, they got all the pine needles out of the carpet. It smells so amazing now.

D E Oldham

In all my years of utilizing contractors and services for my homes, I have never had a situation as bad as the one I am experiencing with ChemDry Winston-Salem. After over six weeks, I still do not have my area rug back. And, I have not been contacted about it. I have called and been told several different stories about my two area rugs. Both were false. I have been stood up - when they didn't show up for a delivery. The one small area rug that I finally did receive looks the same as when they took it for cleaning. When they finally brought it to my home, it was covered in strings and fibers. The guy who delivered it didn't have shoe covers. He came into the house; unrolled the rug and then stood on this white area rug with his dirty feet. He then asked if I wanted him to vacuum it? I am still waiting on the second area rug. I can't emphasize enough how disappointing their service is.

Myron Brown

Actually had them come to my house to clean the upholstery in a car that I own. The car had been treated badly and the interior had a really bad smell. The price $150 to clean the interior and trunk was worth it given I had cleaned them 3 times before myself and did not get the smell out. I called them that morning and they came by noon. Other detailing shops were telling me they were booked for the month! The guy was friendly and their cleaning worked!

Jane Suitt

Derek Bordner cleaned my carpet today. He was on time, professional, and thorough. He was very committed to making sure that I was pleased. I was. My carpet is about 17 years old. It is never going to look new again, but after Derek's cleaning, it looks good. It looks so much better than it did. I have used Chem-Dry of Winston-Salem for many years and have always been pleased.

Capt. Morgan

Michael did an incredible job cleaning, above and beyond!!!