Reviews of SERVPRO of Ozone Park/Jamaica Bay (Cleaning Company)

Selene Pomeranz

Very professional crew sent to clean up a huge mess. The people provided a calm environment to an extremely stressful situation of an entire ceiling coming down in home. They sent many units to clean up the water damage. I would call this branch to assist to getting your life back in order. From owner to project manager to office team and especially the foreman Carlos and his team members that he oversaw. I cannot thank them enough for making us feel safe and in good hands.

Naro Dzidzovic

I am very pleased with their response times, customer service & communication. As a property manager, we have to rely on our vendors and Servpro has never let me or my company down. Highly professional.

Natalia K

Great work very thorough highly recommended... restoration job was pristine.

Phil Campbell

Thorough work, fair price. And they gave great advice about keeping mold out of our basement in the future.

Sean Chan

We had a professional review from Servpro of Ozone Park/Jamaica Bay. They prepared a wonderful package called the Emergency Ready Profile which we can use in case there is a Fire or Water damage. It is a very detailed and user friendly plan to get our business up and running very quickly should there be any disaster. I recommend all busineses to do this Emergency Ready Profile to secure themselves.

john zoll

Came very quickly—virtually immediately. Very nice and did great work. Did not finish the job bc insurance did not come yet.

Deborah Bobb

Servpro came to my home twice, in one month, due to water damage. The Team was through, professional, sympathetic, accommodating; I could go on and on! They were wonderful, to say the least. Before doing anything in my home, the whole process was explained. They all get 4 Stars; especially Dan. Love you guys!

Tina Marie Callanan

From Mark D: This is long overdue. I had the unfortunate luck to have to use the service twice within a six month period. My wife and I had suffered tremendous losses as a direct result of hurricane Sandy 4 and a half years ago. As a direct result, when we renovated, we put our boiler, hot water heater, etc. in the attic, leaving us no real reason to use the crawl space anymore. As the weather turned colder, we began to notice a foul odor permeating the house, and we couldn't figure out where it was coming from. Eventually, I had to go to the crawlspace to shut off the water to my garden hoses so my pipes wouldn't burst. When I opened the doors, we found the source of the odors. The main sewer line from our basement had tree roots growing in it, which meant that every time we flushed the toilet, ran the dishwasher or did laundry, all of that was backing up into our basement. I won't go into the details of how gross it was... I called Ray Wardell, owner of the local SERVPRO immediately. He guided me through the process with the insurance, sent his people, did the work, and within 2 days, it was literally like it never happened. It even smelled good. (I still don't know how they managed THAT!) SERVPRO worked seamlessly with the plumber and the insurance company, did excellent work, and billed me a fair price. I cannot recommend them highly enough. They went far ABOVE all my expectations. Both times.