I came home from an overnight trip on Sunday to discover 4" of water in my basement, and most of the Christmas presents I had purchased floating around. Despite the fact that it was almost 11:00 p.m. on a Sunday night, Bill was able to assemble a crew and get them out to my house within an hour. Everyone on the crew, from Scott the manager to Bertha and Eric and everyone else was absolutely fantastic! I was very emotional at the thought of potentially having lost all of my holiday presents a week before Christmas, and everyone was calm, kind, patient, sympathetic and compassionate. The crew quickly extracted the water, efficiently and expertly cleaned the basement, separated what could be salvaged, what needed to be laundered, and what was a total loss. In the end, very little fell into the total loss category.
The crew also prepared the non-salvageable list for my insurance company and advised me on filing a claim. They worked with my local plumber to finish the clean up and address and resolve the issue that caused the flood.
It may not be a big deal to anyone else but me, but everyone was also amazingly good with my dogs, one of which is very large, the other is very barky. That may seem trivial, but such a small act of kindness meant the world to me.
Despite the fact that I was much luckier than many, it was still a very stressful experience. Bill, Scott, Bertha, Eric and everyone else on this highly professional crew made me feel calm and well cared for. There is no question, i was in very good hands with them and I highly recommend their services!