I scheduled a 3 hrs deep cleaning for my house, which costed me $285. Two maids came. And they worked 2.5 times slower than the regular cleaning pace. They stayed about 3 hrs 40 mins and the entire house was still dirty, not a single room was clean. No rough dirt removed from the floor, window seals were dusty, only superficial surface of furniture was wiped, bathroom floor was not even touched by the cleaners. ...I called the office and they agreed to send another team to redo the dirty spot but they could only stay 1.5 hrs. I told the office that my house needed a redo not a re-touch because everywhere remained dirty. The cleaners didn’t do anything except wasting time around. It seemed the office didn’t believe my words until the new team came and checked the situation, and told the office they needed about 2 hrs to do the job.
The new team did a good job. They spent 1 hr and 45 min re-did the whole apartment except the basement and the entrance hallway. And they rushed the basement in 25 min. I told the office that they should send another team to finish the deep cleaning of the basement, which might take at most 1 hr, (so in total about 3 hrs deep cleaning that I paid for) but the office told me it’s against their policy for “re-do.” They have to charge me additional money if I want someone to deep clean the basement. I refused, of course.
Basically, I paid $95 for the service I would never get as I actually only got the 2 hrs deep cleaning service. And I would not waste my time arguing with them. It’s not worth it.