After meeting with owner at my home to address my cleaning needs and being that I live alone in a large home I wanted to discuss security and safety in her hiring practices. She absolutely assured me that all of her employees had approved security background checks and would also be sending the same team for each cleaning. She totally sold me on her company and I was so excited I could not wait for her team to begin on a bi-weekly timeline. The first cleaning went well and the team leader was excellent and paid attention to her job and the cleaning of my home... I tried this service several additional times, each time was progressively worse, with a completely different team for each cleaning.
They were always late on arrival which made them rush through my home to get to their next job. My house was left a mess… They even used oven cleaner on my Viking stove top, which ruined the finish! And these ladies always seemed to be upset and unhappy with their job and the company. My breaking point was when the 4th new team showed up at my home and no one team member spoke or understood the English language. Since they did not understand what I was asking of them, they just turned around and left my home. I was assured the cleaning team would be the same at each cleaning and that they could speak English….NOT TRUE. This rude owner seems to have no real management skills and is desperate in her hiring practices, which is putting her customers at a security risk. I should have asked to review those background checks. This was a huge waste of my time and money!