Reviews of High & Low Cleaning Services/Organizational Solutions (Cleaning Company)

Stacey Ryan

Great cleaning service! Would have given it ten stars if possible!

Eric Bowman

My Wife and I have used this cleaning service for a while, and the staff the owner Jacob had from the start of his business was pretty good. But, because of bad management and professionalism his entire original staff QUIT! He did not inform any of his clients...Which everyother week he has different young(18 or 19yr.) old kids inexperienced coming in to people homes half completing the service payed for. We have called him numerous times to have some one come out and finish the cleaning in which was payed for with no results of a response. He is a very young Unprofessional kid whom does not know how to run a business...I would never recommend this company to anyone with the young inexperienced kids he has working for him now. As I see in Management or this company. I let the Owner know if he or any of his employees continue to state false allegations or slander my name further, we shall be in court. Because, everything I stated is factual in my review I only speak in truths with proof. Phone records do not lie. Further, more I've owned my business for over 20 years and if I truly harrassed anyone the owner or management would have addressed the issue long before over a year of service. That shows they did not care but for to keep my business. I have not been home with there employees since the beginning of this year. Because, I work during those hours. So, there allegations are untrue just reaching because the Owner Jacob was unprofessional when his staff did not finish there service after monies were rendered, and his feelings were hurt because I do not work for him and his staff could not speak there mind about him as I can. His employees are the ones whom continously complain about how he does not know how to properly run a business. Cleaning companies are like barbershops there is one on every corner. Replacing this company was not hard. I just feel bad for the staff that quit because they were good at there jobs.

Hope Staples

This cleaning company is amazing! I definitely recommend them! They met my expectations and more!!

Kavi Sara

Based on review , We trusted & used this team for our move out professional cleaning yesterday (mar 12) for 255$. Two ladies (not professional ) came & cleaned 60% , and did carpet shampoo (70$ Is expensive ) which give exactly same output as vaccum I do every week- not clean , in fact we requested for steam cleaning , but they denied. and they didn’t touch refrigerator, oven, dishwasher and other few stuff, So frustrated & called them ,and we got one professional guy from same company who fixed most of the leftover stuff , however we haven’t got a solution for “carpet & oven “ yet, probably we need to fix ourselves...so just make sure you are getting professionals for your cleaning & get written document that what he can cover & how much ...

Gloria Schenck

I love high n low cleaning been using them for months now they are very detailed and are always very kind . Great company to use , I’m very happy with the services !!

Timothy Moore

They did alright for the normal cleanings, but when we were moving out we asked for them to do a standard cleaning and move out cleaning the oven only. I was charged for a full move out cleaning of the whole place which they didn't do. It was barely a regular cleaning and nothing more with the walls, showers, etc. The oven was done well though. When I called to dispute I was put off over and over again, then told I was wrong and had requested the full service(which wasn't performed). They refused to give me my money back. I will not recommend them as a reputable company and they still owe me for the difference they charged.

Kelly Speaks

I am a relatively new customer with High and Low Cleaning Services and have (since day one) appreciated my overall experience with them. I called various agencies before deciding on High and Low and it was Jacob (the owner); who impressed me with his professionalism and detailed explanation of their services that made me try them. He follows-up on the service being provided and never leaves me in the dark wondering if someone is going to show up to clean my home. I have to thank Jacob for always sending Justin. He's become familiar with my home and how I like it. Justin has a warm and friendly personality; has been very accommodating and strives to insure that as a customer, I am pleased with the service provided. I would recommend and have recommended them to my neighbors and family! Thanks High and Low for making my busy life a little easier!!!

chris lista

I’ve used 3 different cleaning services in the past 2 years and it took me until now to find high and low and as of right now, I never plan on using another company. Their crews are right on time every shift, the place is immaculate and if there is ever an issue (which is basically never) the owner, Jake, has it taken care of right away. You can tell he cares about his company and his customers it shows in his employees and their work. Awesome job guys.

Cassandra B

Unfortunately, we had to terminate services after too many times where things were left unclean or untouched. We used this company for six months. Around March, the problems started. After every visit there were multiple things on different occasions ( kitchen sinks, bathrooms, under couches, kitchen floors, etc) that were not cleaned. I was alerting staff after each time but the problems continued- there is a different cleaning crew with each visit - so I think the lack of consistency was one of the problems. For example: The master bathroom shower developed dirt and grime in the corners and floor bc it hadn’t been properly cleaned for so long. Another time, The downstairs bathroom and kitchen floors were left untouched. Last time , the crew forgot to clean the kitchen sink. The crews were always respectful and nice, however, I don’t want to pay $155 and then have to come home right after they get there and clean. The hardwood floors under the couch were left dirty after every cleaning. The owner explained that cleaning the hardwood floors under the couches requires the crew to “move” the couches, when in reality, all they would have to do is bend over and use their mop and simply push it back and forth under the couches to get the dirt- this was never done. I think the owner’s response indicates that this cleaning company is not for customers looking for thorough cleanings. The most concerning incident was where a heat lamp that was secured under an enclosure inexplicably was turned on and “bumped” then fell into my animal’s enclosure and started to burn up with the animal inside the enclosure. The owner was very respectful but denied responsibility saying his crew told him the lamp was “unsecured” and already on. I viewed the camera recording after the owner denied responsibility and of course it showed otherwise. I did not argue, I just terminated their services ASAP. The owner refused to reimburse the costs to replace the lamp and instead said he will instruct the crew not to clean this room- leaving the room dirty but still having me pay full cost for cleaning services. I do not believe this company is for those customers looking for a thorough house cleaning. The crew and owner was always kind and respectful but this company is not for customers looking for good cleanings. *RESPONSE TO OWNER RESPONSE* I wrote this review to give an honest perspective and not to embarrass the company but since the owner is obviously offended and is now being dishonest, I will respond to the most blatant lies below. - In the owner’s email response to my request for reimbursement for this debacle, he NEVER mentioned that my husband stated anything. But magically now, AFTER my review, my husband told the cleaning crew that the lamp wasn’t set up right?- why not mention this in your email? - I spoke with you last Monday morning regarding the problems with your cleaning crews. You don’t remember this conversation? My review is “odd” and out of left field? I told you the problems had been going on since at least March and I had been trying to work with your crew by leaving notes each time they missed things,You told me that a lot of your employees quit and that was most likely why the crews were screwing up. I can upload your crew’s text messages to me apologizing for their repeated failures. I live in a 3600 sq foot brand new house. What “safety standards” are you referring to? I don’t know what you’re talking about- who’s standards? I have a rabbit, a turtle and a bird...in a room....and they each have their own cage/ enclosure- this was too much for your crew? Your new claim that this room was too much for your crew is the FIRST I’m hearing. Where was your “safety standard” claim the last six months when we spoke on those occasions? The lamp is held by a string?-I won’t even respond to that. You state below that your crew moved the turtle enclosure, but you were informed by me, in writing, not to touch it- this is what I mean when I say that you guys kept messing up. Buyer Beware!

Jason Starkman

they were fantastic. I hired them to come clean a house that i moved into and b/c there were so many things going on that day they could not do an adequate cleaning job, so they offered to come back and clean a few weeks later for free. they did come back and did a wonderful job. very impressed and will in all likelihood use them again in the future.

Makeiya Russell

They cleaned my house and everything was spotless and the employees were very pleasant! I will be using High & Low Cleaning Service going forward!

Jaklyn Nozka

Best Cleaning Service!! Great attention to detail, Friendly staff. Flexible with scheduling with amazing Rates!

Jason Komancheck

High and Low, and everything inbetween. We just had a spring cleaning last week. They spent hours scouring our house. Baseboards, windows, furniture, floors, walls, doors, bathrooms, you name it they made is sparkle. We were so impressed with their cleaning skills and reasonable prices that we're going to have them clean once a month from now on. We just finished our weekly cleaning of the house. What used to take 3 hours took half the time, getting 90 minutes of our weekend back every weekend is something I cant put a price on. If you're wondering if they'll do a good job for the low price believe me they will not disappoint!!! If I could give them 6 stars out of 5 I would. .

Steve Shultz

We’ve been using High & Low cleaning for the past 6 months and it has been a game changer. Very reasonable priced and great value. Nothing like coming home from work on Friday to a freshly cleaned house ready to start off the weekend. From the initial home visit with Jacob to the crew that comes out each week, I am very pleased. Once you set the expectation of what you would like to see on a weekly or biweekly basis, the crew will deliver. You always have 1 or 2 people that remains dedicated to your account to maintain consistency. We recommended them to a few neighbors who were equally pleased.

Serina Bynum

The owner of this company is very unprofessional, excuse the fact that he’s young but youth has no bearing on how you treat people. His original staff either quit or was fired for standing up for themselves. The owners response was to belittle them by calling them names, trying to withhold pay, or downright trying to diminish their character by telling blatant lies on them to anyone that’ll listen. Anyone who uses this company should be very diligent in their search because you will end up very disappointed, just look at the evolving door of employees in and out of this establishment. How many of his employees have been there longer than 6 months. I can assure you that most of his “good reviews” are his friends. Don’t be fooled by these reviews, I’m sure Mr Jacob will no doubt have a rebuttal with an elaborate story as to why I’m giving him a negative review. Just do your research before working for this company or hiring this company to clean your home or business. You will indeed at some point regret it.......... as a follow up to the response from Mr Jacob, I actually did work for him off the books, I was suppose to be paid that day but it took two weeks to be paid, I was suppose to be paid for gas and mileage for using my own vehicle, this owner paid 5$ for gas and mileage as a total. When I met him, he was sitting at his desk counting all the money he earned for the week. My wife worked for him and he held her paycheck for a week, when she finally talked to him they did argue and she said “this is bullshit” so he fired her for cursing at him. Of course she was denied her first 6 weeks of unemployment because he was just in firing her because she cursed. I stand corrected, he does have an employee still there who’s been there for a good amount of years... his girlfriend.

Cherish DiSante

Showed up right on time, friendly, and efficient! Highly recommended!

Julie Goeltz

They came out to do a deep clean of the offices, waiting room, and bathrooms at my wellness center. It was so easy to work with them from the first call for a quote until I walked in to the office to see the big reveal. They did an awesome job! They even washed my large area rugs! I love that they use natural, sustainable products...a huge plus for me and the rest of the practitioners at the center. I loved their work and the process so much that I've asked them to come back for regularly scheduled service.