Reviews of Coverall of Northern New Jersey (Cleaning Company)

Steven Paglierani

I have had this service for several years. On numerous occasions, no one shows up. Phone calls are rarely returned. One provider is worse than the next.I am usually an excessively tolerant person, and unfortunately, been in this case as well. I should have canceled long ago.

Kesta Pierre

Horrible customer service, cleaner came whenever she wanted and not on the day we asked. We discovered they were using a broom to sweep our carpet and not a vacuum. Their original contract in small print states contract lasts a year which is crazy. I had 2 different office locations and got calls from different reps and then different franchise owners and then different cleaners from both locations. I was very confused by all the different contacts they gave me without a heads up that I would be getting calls from multiple different people to set up the cleaning. Once I discovered the horrible cleaning we called both cleaners to stop cleaning and the one coming on a different day then we asked came arguing with us to keep the contract and the other cleaner claimed she would sue us. We then kept trying to reach other people in the company-there were sooo many-in order to cancel. They would not respond to our emails or return our calls. We finally got them to cancel the contract and on each location and then 2 days later I get a letter that they tried calling me numerous times, which they didn't, and that I must make payment TODAY. I called and of course got their voicemail. Very unprofessional business. Would not recommend.

Naresh Jessani

I use this service to clean my commercial establishment in Jersey City, NJ. It started out ok but a year into it--they are not accomplishing the checklist they gave me. What's worse is the cleaners and the vacuum cleaner smell like fried fish and it takes a day of airing out the premises to get the smell out. They claim to have a health-based system of different color clean rags but they just use the same filthy rag over and over again. They also used my vacuum cleaner without my permission when they are supposed to bring a HEPA back pack vacuum cleaner. Be mindful when you sign up that in order to cancel--you have to go through this convoluted process. That's how they get away with lousy service.

Adrian Del

this is the best cleaning company

Backup Kamila Krawczyk-Yu

I would not recommend this company. Horrible company service and people. It was very frustrating. They never showed up or if they showed up - whatever time they want. I am working for professional luxury brand it is very important for us to be on time. Cleaning people arrived then yelled at me because they came 30 minutes earlier and nobody open the door for them. It is a big lie we were here at 8 am but in the office in the back, they never called to the boutique. Also the cleaning people became rude to me and yelled at me, like today!!!Beware!!! Stay away and do not waste your money.

Mary L

The Franchise choices are very expensive and get ALL details before signing up because there are a lot of advantages for them ( Coverall) and NOT for you the client, so be very careful..... To me the choices offered didnt make sense, yes you willl make some $$ but that $$ will be invested in franchise supplies ( which Coverall sells to you at high prices) so you will barely save any $$$. Be careful!