Reviews of Coverall Health-Based Cleaning (Cleaning Company)

Kesta Pierre

Horrible customer service, cleaner came whenever she wanted and not on the day we asked. We discovered they were using a broom to sweep our carpet and not a vacuum. Their original contract in small print states contract lasts a year which is crazy. I had 2 different office locations and got calls from different reps and then different franchise owners and then different cleaners from both locations. I was very confused by all the different contacts they gave me without a heads up that I would be getting calls from multiple different people to set up the cleaning. Once I discovered the horrible cleaning we called both cleaners to stop cleaning and the one coming on a different day then we asked came arguing with us to keep the contract and the other cleaner claimed she would sue us. We then kept trying to reach other people in the company-there were sooo many-in order to cancel. They would not respond to our emails or return our calls. We finally got them to cancel the contract and on each location and then 2 days later I get a letter that they tried calling me numerous times, which they didn't, and that I must make payment TODAY. I called and of course got their voicemail. Very unprofessional business. Would not recommend.