Reviews of SERVPRO of Reno NW/Truckee/Tahoe Vista (Cleaning Company)

Pedro Zepeda

Came in here for two second and someone named Oscar was acting like he was all that and a bag of hot chips and he wasn’t even the one helping me! I’d recommend just calling and not entering this building where the employees just try to intimidate you for no reason at all.

chris thompson

The managers and owner are absolutely nasty people. They send out guys that don't speak english. The initial interview is "ok" , but as soon as the work starts they don't tell you anything and then they leave your house a mess and tell you that they'll be back in 3 days. They don't let you know anything until you get the bill. Go somewhere else! Very unprofessional and unsatisfactory service and work.

Makenzie Jones

I used ServPro to clean my items after they were smoke damaged in a fire. Erica was great at managing my job, and she even moved my things in the snow. Amazing!

William Malone

Serv Pro helped me with the cigarette smell inside the home I just purchased. Everything was a breeze, Oscar, and the crew were very kind, and walked me through the entire process, then carried it out seamlessly .

FOS Operator1

Bill is your go to guy when ever you have the unfortunate experience of water or fire damage. He defiantly knows how to make you feel at ease showing you everything will be okay. -Loretta, Front Office Staff-Reno

Silvia Anguiano

The office staff was very helpful when I called with question's about some water damage to my home. Always got back to me in a timely manner.

Elise Weatherly

I worked with a man named Bill Lopez on a job at my home. He and his crew were wonderful. They took care of business and kept me informed as to the necessary steps that needed to be done to complete the project. I know sometimes we give bad reviews to companies because of bad incidents we've had but from now on I will contact the business to tell them the issue first and THEN write my review based on the result. I didn't have to do that with this company. Also, I now realize how important it is to relay the good news as well as the bad!

debbie giantvalley

My local insurance agent gave me the phone number to Servpro after a water disaster in my master bathroom and hall. The Servpro team was here within a half hour. He explained what they would need to do, how he was going to do it and how long it would take. Great customer service from start to finish ! I have never had a need for this kind of company before, and hope I don't need them again, but I'm really glad they are here!