Reviews of ADT Security Services (Cleaning Company)

Woody Diederich

Terrible company and customer service. No transparency - quotes are followed by sales calls 3 times per day (even after you schedule an installation). Had an installer show up and say we need you to sign the contract online via email, which I had asked about several times before the installer arrived. Basically Sales and Installation do not communicate and tell the customer opposite things. Contract cannot be read in entirety before signing. Installer said our installation does not have a 6 month window to cancel, but that is posted on the website and sales told us this. No wonder they are losing big in the market. I do not recommend.

devin J

Very happy with the new command system. Install went smooth and the sales lady Anna M was terrific! Highly recommend these guys.

Cheryl Vandergriff

Derek did a fabulous job working with us on upgrading our system. He is very persistent in getting everything to work and resolving issue s \ errors. He is professional and extremly knowledge. He takes the time to teach and show you. He patiently listens to be able to understand the customers issues and concerns. He went above and beyond to make sure this new wireless system came on line. It was amazing to see this complex system with 3 partitions really come to life. Nobody else would have been this dedicated.

Pai-Chuan Huang

ADT Security is the BEST!! My neighborhood had 3 power outages within 9 months and I am truly grateful to have ADT protect my family and home, whether we were away or at home. It’s worth everything to have peace of mind. The technicians are knowledgeable and understanding. Brenda Owen was very helpful and sincere about protecting my home. ADT will take care of you because you are part of their family.

Pakrins Krins

Could not get the job done. I contracted for a cellular install after a home visit by a salesman. The day of install they tell me it cannot be done. Refused to refund my fees so I had to dispute and cancel the hard way, luckily within the 3 day grace period. They left my existing panel in shambles and would not even quote me a landline install. A total waste of time and thankfully not money. I went elsewhere. Total corporate lack of accountability.

Robert Munch

Lou Dotson at the Albuquerque ADT business office is one of the most customer oriented people I have ever met. He tells his clients call him first because he wants to provide the personal touch to your security system, and what is best for the New Mexico market. When looking for a business security system you can not go wrong at all when you contact Lou Dotson for your security system.

Julian Cordova

Lou Dotson from ADT is extremely professional and provided me all options for my home security system. He then went through each option and their features explaining which made sense for my home and which didn't - not trying to sell me things I didn't need. Highly recommend going with Lou!

Alfredo Barrenechea

Excellent service and attention to detail

Laritza Saenz

My ADT service technician, Jesse Wolf, was amazing! He gave me the tip to use ADT Go to keep track of my elderly father. He also helped me set up ADT Pulse on my phones, and customize my alerts so that when dad leaves front door or garage open, I get texts! The new auto-lock mechanisms that he installed on my front door and garage will bring me so much peace of mind. All of it took a little over an hour. Jesse was extremely professional, efficient and friendly. Thank you!

Kevin Dooley

Hope is a problem solver. She did an excellent job fixing the alarm problems created by new doors that had been installed in my house. I thank her for her quick thinking.

Pat Barber

The technician that came out yesterday was absolutely the most helpful and knowledgeable I have ever experienced from ADT.

Michael Doss

Very happy with the service and the work of the techs who did my install.

Sharon Toppin

I had ADT Pulse installed in my home and was told I would receive a free smoke detector, camera and plug-in dimmer. The installation went smoothly but when I received my statement I had been charged $68 for the detector and $34 each for the camera and plug-in dimmer. I called ADT to get the charges credited and had to speak to 3 different people!!! Now I have to miss work to have a tech to come out to remove the “free” detector.

Joe Berven

Terrible company to work for. Awful management that is constantly changing. Pay scale is not even close to being competitive and takes over a month to receive payment for sales made. I would not recommend any works in their sales department or on the service side because they are working 60-70 hours every week and 7 days a week.

Tim Vernon

Terrible company , told them we moved 3 years ago and moved the equipment back to another location and has been still charged .

Celene Estrada

My 10 year old accidentally set off our smoke alarm trying to bake a pizza. ADT was so responsive when calling the people on our phone list. They sent a technician, Hope to change our batteries in our smoke detectors. she was great, knowledgeable, friendly and efficient! Thank you, ADT!

Mary Jo Stipe

Our tech, Hope Moss, is professional, friendly, and knowledgeable. She has been very helpful to us in terms of solving any issues we have and takes the time to explain how to avoid problems in future. She always gets to the house in the time frame we expect, or calls to let us know if she's running late. We count ourselves lucky that Hope is our ADT technician.

Paul Sanchez

ADT was at my home the next day with a wonderful technician Jay D. He was competent and kind, I had a vandalism in my new home and was shook up. He kept me calm, added the alarm, Ring Door Bell and sensors all over house. I appreciated his professionalism and thank you ADT!

Louie Dotson

The best and most reliable security company in the city. With company owned monitoring centers (not outsourced) it is extra piece of mind!

Jennipher Trujillo

We had a great experience with Debbie Pacheco. She was very professional. On time and walked us through everything. Answered all of our questions. Was still available after her initial visit and helped to reschedule our first appointment because of construction delays. Jay was our installer and he too was great to work with. Went over our alarm with us and helped us understand the system we purchased. Thank you both! Jennipher & Michelle

Jo Vaughan

My technician, Hope Moss, was awesome. Took care of my problem quickly

Robert Hursig

Mike Ramirez did an excellent job setting my my new system with old and existing sensors and cameras. Mike was on time, professional, and went out of his way to make sure everything was set up the way we wanted it. Debbie Pacheco was a great help walking us though the options and making sure we were well cared for from the initial estimate and beyond the system install. The system is great peace of mind and we certainly recommend ADT!

Steven BARRETT SR.

I WAS AT A SPORTS SHOW AND WHEN WALKING BY AN ADT BOOTH THE SALESMAN MADE A FEW REMARKS THAT HE DIDENT NEED TO SAY. AFTER THAT I WOULD NOT RECOMEND YOU SERVICES TO ANYONE.

J K

Excellent and timely service! Hope was friendly and went the second mile to assist the customer. Phil was great also!

Hoang Nguyen

ADT is very reasonable in prices and high tech. Deborah is very patient with us and quick in responses. Steve has done a great job installing all the devices around the house. Definitely would recommend to family and friends!

Stephanie Hausner

When I asked for a ADT rep to talk to me I never knew I would find Michael. He was very professional and was able to discuss the options in my language! I am not a technical person and believe in the good old eye contact and honesty. When he quickly noticed I didn’t care for the apps on his work tablet he began to show me his own phone and home system. He gave me enough information that the other three security companies could not compare. I honestly didn’t know what I wanted in a system and didn’t think about the company behind the system. Michael helped me find an internet company to support my package and by showing me his phone I now upgraded to an IPhone! When the wonderful man came to install my system I was never afraid or worried about who was in my home or if I completely understood how to use all my new equipment. I felt secure knowing I always have Michael to call. I may be a cardiac nurse in a city however, I am an old ranch girl. Michael was able to be a person not a robot who just followed a script. Today I encourage all friends and neighbors to ask for “Our Michael”!

Trent Botkin

If you live in Santa Fe, then do not use ADT's services. They are based in Albuquerque, and do not consider Santa Fe part of their service area. I had a problem with my unit and the plug quit working so the unit was on battery only. As the battery died, it would beep every 30 seconds until you disarmed it, then would start again. As ADT continued to not have any technicians available, I took the unit apart myself so it would quit beeping. ADT failed to notice that the unit had been completely disabled; they never even called to check. It was over 3 weeks with two cancelled appointments and no alarm coverage because their technicians "called in sick", and all that the unit needed was a new power cord. The whole idea behind a monitored alarm is that someone is out there, keeping an eye on things. With ADT, there's no one there.

David Tellez

I highly recommend and commend Debbie Pacheco for her professionalism and for going out of her way to aid me in transitioning my account from my previous home. She provided excellent customer service from beginning through post activation!!

Kerry Logan

I worked with Hilary and she was terrific! She took great care of me and got my system to be exactly what I needed.

Andrea Otero

D. was great showing up on time, giving me notice even with the snow. He fixed the problem by replacing the piece that was not working and we are good to go! Always great service.

Nancy Donally

We had a new security system installed today in our Smart home. Love the panel on the wall. Very easy to use. Love all the features that you can control from my Smart phone ADat app. Cameras are very clear. Jesse is the Best!!! He knows exactly what he is doing. Very experienced technician. Deborah worked with us to get just the right equipment for our new home. No more battery powered camera system. All electrical. Glad we went with ADT. Very professional and did everything we requested.

Emily O'Keefe

When the sales agent came out he advised us that there would be no contract associated with getting out ADT security system. The equipment is not working how we wanted it too and have already had a change in doorbell motion and is still not working. I called to ask if I could cancel and they said yes I would be able to cancel. Called a few weeks later and stated I wanted to cancel and they stated it would be a $1,200 buy out of my contract that I was not aware that I had. Then spoke with safe haven and they told me it would be $1,700 for the buy out. They are not willing to help me when I had no idea I had a contract and are making me pay the buy out or keep their service going. This is a horrible company to work with and is not willing to help their customers with their needs or issues. Will never go through ADT again. They do make you sign a contract and do not tell you that you are signing a contract! Do not ever get a security system through them they will rob you blind of your money and not be willing to care.

Jody Bones

Terrible Company! What you are told on the phone and what happens when the "installer/sales rep" arrives at your home are a million miles apart. High pressure sales, when you thought you had it settled over the phone. Give you one monitoring price on the phone and another, higher, of course in your home. The first thing they did was knocked a hole in the wall and install the monitor, not the one you were quoted on the phone but a more expensive one, guess they felt that if you had the hole you would just accept a higher price, not. Their ads are just a come on, Guess if the salesmen fail there they can always become used car salesmen.....they have the training for that job.Too bad because I thought they were an honest company, it will take a few days for my twisted arm to heal but I did not fall for the pitch.

KDB DBK

ADT sucks! False advertising, deceitful customer service. Buyer beware. Don’t use ADT! Big company scamming trusting customers. I’ve never had such a bad experience with any of the many business I’ve dealt with. ADT attitude, too bad, so sad, you signed a contract.

John Doucett

What a great experience! Jesse was professional and knew what he was doing. Explained every detail of the system. Answered every question I had.

Michael Taylor

I was a little hesitant at first with my new ADT system. It's extremely high tech compared to my previous and I don't do well with technology. Technician Jesse Wolfe was extremely patient with me and made sure I was completely comfortable with every aspect of it. He was very professional!

Toni Hiley

ADT has great service here in Albuquerque. And technical support - I want to commend Hope Moss for her oustanding support just before Thanksgiving in identifying and resolving a communications issue between our security system and the ADT monitoring center. Hope was on time and quickly identified and resolved the problem; and communicate dwith ADT ro ensure everything was AOK. Hope is a true professional who 5ruly knows her tech. She was professional, gracious and polite. She explained everything as she worked to ensur emy comfort level with her fix. Additionally, she also took time to explain an issue with the third party DSC keypad our builder installed. The contractor for that already is scheduled to come out to work on that (it does not affect the security system) but Hope worked the DSC help line and determined the likely issue. This will make the contrcator's job muhc simpler when he comes out. So - Hope, in a word, is brilliant. PS. While she was correcting our issue she received an emergency call from another of her clients. She calmly walked that person through the process of rectifying the problem while at same time continuing to work our problem. Amazing multi-tasking.

Melissa Benevegna

ADT is our go to alarm service provider for our rental properties! Their staff is excellent: they provide us what we need in a timely fashion, monitor the system from install to service, and are there for us when we need them for account questions. They have knowledgeable support staff and their technicians are the best!

Debbie Miller

ADT is a pretty good company. I have had some really good experiences although I didn't give it a five because like any security company set up it is possible to fool the system. This is the best I have found so far and recently I had one of their best techs set things up in my new residence. He did a super job!

Rona Hammetter

We experienced a false alarm with our ADT system while on a trip. Seeing no one was home, we had the police come out and check our house. It turned out that a sensor needed to be replaced. Our technician, Hope, was EXCELLENT! She took care of our problem, checked out our entire system, set up some new security equipment for us and did it all with great humor and kindness. She exhibited the best characteristics of a technician who has great skills and who cares about the customer. Very good experience.

Cathy Torbett

I didn't really know what to expect from ADT, I heard crime was rising in our area and went for it. Jesse was our installation guy and he was extremely helpful. He showed my husband and I everything and included our input with the install. His care to detail is more than appreciated. I am extremely satisfied with his service, he is a fantastic employee of ADT.

K T

Hope was excellent!! Informative! Thorough!! On-Time!

Matt Scheitle

ADT in Omaha has some of the best reps I’ve ever seen. The reps are knowledgeable and know what parts we needed to make sure our business was safe and secured.

Hannah Holbrook

Be wary of this company. They scam new home buyers and show up unexpectedly and say you were supposed to be told at your mortgage closing that they would show up which is NOT TRUE. They do not have any agreements with companies to be saying that.

Blackthorn LLC

Great sales persons, professional service. Ask for a guy named Blaney. We take security serious as hell these guys do too.

Susanna Jojola

Hope Moss of ADT Albuquerque did an extremely excellent job of getting our office alarm system back up and running. She was very friendly and professional.

Lisa Kellam

I’d like to give a shout out to Lou Dotson in sales for being an incredible asset in getting my business account setup. He ensured I had the right equipment for my specific needs and was timely, flexible and knowledgeable. Gave me great confidence in the whole process. Jesse did an amazing job with installation and was extremely careful to minimze any disruptions to business. Thank you both!

Emilia Vignogna

We had our 15-year old ADT system replaced with a new one. The reason we are writing this review is that we were so impressed with the technician who installed it, Jesse Wolfe. He was courteous, professional, and clearly knowledgeable. Because of the way the house is laid out,and because we changed our minds about a couple of things, it took him longer than they had anticipated. He was gracious about it, called his manager and rescheduled his next appointment so that he did not have to come back and inconvenience us. He was very impressive.

Sonja Leonard Leonard

Cubby Gonzales is the BEST!!!! Ask for him and know that you are in great hands. He knows his profession in and out and does not pressure to sell you more than you need. We loved him!!!!

Ashley Wolfe

I was considering getting a non monitored system, but decided to go with ADT. It was a great experience! Jesse took his time on the install and made sure it was done right. After the install, our alarm works great and i feel safe with the kids.

BNI CHAMPIONS

Debbie Pacheco was my representative and was fantastic!! She went above and beyond for me and my family and the technicians were awesome!! I highly recommend Debbie and ADT.

Jeff Pasquier

Jesse W. helped us update our home and cameras, extremely knowledgeable about future products coming out and the latest technology available.

Kaela Schuette

great experience! easy install too :) thank you

Marc O

I’m impressed with ADT Sales and Service. The salesman showed up on time (a few minutes early, actually) for the sales call and the technician was exactly on time for the install. I want to thank Lou Dotson for following up and arranging the earliest possible install, and thank Norbert the technician for a job well done.

Maria Dernocoeur

Lou is the best ADT agent you could find in town. Personal, reliable and professional

Daniel Pacheco

Deborah Pacheco is absolutely amazing at customer service and graciously assisted me with all my wants and needs! I would recommend her to anyone and everyone!