Reviews of UniFirst Uniform Services - Grand Rapids (Cleaning Company)

Peyton Harleigh

I recommend using there company there fast and reliable and on time” thanks again “

Shelby Ford

Great place to get uniforms. Had purchased a smock for work through them and it’s really nice!

Amy K

I ordered jackets through Unifirst and they are great, just what I was looking for, thanks!

DJ Caudill

We ordered uniforms for our company through UniFirst. First order came weeks late mostly incorrect, only a few of our 15 employees had the correct sizes. Patches were sewn on haphazardly and they had to be sent back. After more weeks of waiting the uniforms came back incorrect again. This back and forth went on for months with only 2 of our employees in uniform. Our owner and managers never did get a correct uniform. We decided to drop them as our uniform provider but kept them on for our mats and restroom products as we had no complaints about those. Over the next few weeks customer service went even further down hill. Drivers would not show up at any consistent time, sometimes even after we closed. We had multiple different drivers, every week we had to retrain a driver on where everything went and how our account worked. Bills continued to come in for things we never got, credits were issued and we ended up overpaying. We dropped them completely of all services in less than 6 months of service. We still have a box of dispensers that we had to take off the walls for them, they have been sitting here for 5 months. The only reason this company gets 2 stars is because of our regular driver Kyle. He was a stand up guy who wanted to his best for each customer. We only saw him a couple of times but he always did his best. The other reason I generously give them 2 stars is because they let us off contract without a fight, they at least knew they had screwed up. Beware of signing a contract with this company. We never even heard from our sales rep after signing. We heard later that they were in the process of purchasing another company and switching things over, I hope they get it right for their customers after the transition is complete.

muffler man

THIS IS THE 4TH TIME IN THE ALMOST 3 MONTHS THAT I'VE WORKED HERE THAT YOU HAVE FORGOT TO DELIVERY OR MISPLACED OUR WORKERS UNIFORMS. THE MANAGER GOES WITHOUT UNIFORMS AT LEAST ONE DAY EVERY OTHER WEEK

Mik Nosnhoj

The guys taking measurements for our company were rude I had too walk out . A bunch of us still don’t even have uniforms and it’s been well over a month .

BN A

Worst customer service I’ve ever dealt with. Don’t using there idiots , lack of follow thru, poor quality , wrong items delivered refuses to make correct . Just keep billing us even tho they dropped the ball

Juan Smith

I like the way you guys put our emlems on our clothes.

Jason Bachmann

Bought a hoodie from UniFirst. It’s a heavyweight cause I’m a skinny guy, and it’s SUPER warm and comfy. They also threw in a beanie hat for me too. All set for winter!!

Lisa Moreno

Amazing company and the drivers are awesome !!!

andrew stepanovich

Great customer service

Jason Forbush

Nothing but problems since UniFirst bought out Arrow Uniform. Most of my employees are regularly missing uniforms, and getting a return phone call is a joke.

Daniel Tome'

Unifirst came through for all my business needs. My orders were taken care of in a timely manner, the customer service was extremely professional, and the driver, Nick, went above and beyond to ensure that I’d receive my orders correctly as well as listened to any concerns I had. It’s refreshing to get this kind of service, and I will definitely be using Unifirst going forward.

Kelsey Sloan

Had a great experience ordering work clothes! My customer service rep, Michael, was very nice and super patient with my decisions. Everything fit perfectly and the colors were better than what I saw in the catalog. The turnaround time was shorter than expected and super convenient for being a new employee. I will definitely be ordering my work clothes from Michael and Unifirst in the future!

Addie Goff

I ordered my work uniform from them. The service was quick easy and convenient. The driver, Nick, was extremely helpful and professional. I would definitely recommend them

Kristen McDonald

They work for our Home Infusion company and do a great job. Very Friendly and you can tell they enjoy what they do.

jud bronkema

We've used them for about a year, so far so good. They've worked with us!

Northside Flame

Thanks for the service u guys are awesome keep the good work

Richard Bachmann

I see our UniFirst guy every time he comes in. Hes very nice :) We get our mats through them and they are the nicest mats Ive ever seen. They always lay nice and straight!

karen collins

Unifirst has been a great help and great service to our company.

Shaun Venno

Absolutely the worst uniform company out there. I have around 30 employees in uniforms and we have inconsistencies weekly. The employee turn over is horrible. You never know who to call. The uniforms are laundered in Gary Indiana with out dated equipment so if your employees actually do receive their “clean” uniforms, it is very probable that they will still be dirty. Save yourself a very big headache and don’t use this company. I recommend using Cintas.

Craig Mosser

We own a small trucking company and we needed to get our image out there. We reached out to UniFirst and they told us if we sent them an approved emblem for our company that they could get us shirts embroidered with that emblem. I couldn’t be happier, the shirts look really nice and the emblem looks a hell of a lot better than what I had expected. Great company overall with the product and customer service!

George Engelsma

Unifirst bought. Out the company we had delivering our uniforms, have had nothing but problems getting the uniforms back. For example, an employee would bring in 5 shirts and 5 pants. The following week they would recieve 2 shirts and no pants, or 4 pants and 2 shirts. In my opinion, they do not deliver. Would never recommend them.

Curt Vanbeek

I've had problems with them over the past few months, Our HR dept. has been trying to get with them to find out why we'er not getting out uniforms back , I've been washing my own, hope our company changes companies if this isn't taken care of soon.

Lyndsey Reurink

Very unprofessional. We were mislead into a contract for 5 years with a company who is constantly trying to sneak in extra charges where they are not necessary. We got charged $26 for a button to be sewn on. The lady who handles invoices is unfriendly. When I called to speak with the manager to explain our issues I never got an apology only that he would fax our contract over. NOT RECOMMENDED

Joe Collins

I feel unifirst is a excellent service. Nick was very professional and courteous

Christine Christensen

Have not received my managers uniforms for weeks now. I called and the manager is on vacation so there is nothing that they can do for us. So I called corporate and they gave me no way of being able to fix THEIR SCREW UP. We have over 100 stores and they obviously do not care about customer service! I am still getting billed for uniforms I have still not received for WEEKS! TERRIBLE SERVICE