Reviews of The Cleaning Authority - Grand Rapids (Cleaning Company)

Mike Maly

Excellent team we have had for 6 months now !! Marissa , Kayla and Brooke do a fantastic job very professional great with our kids and dogs !! I highly recommend this team they are the best !!

Briana VanderToorn

Was such a disappointment. After the "deep clean" there was still spaghetti sauce on my cupboards, dust on every surface above eye level, the window sill wasn't touched, and none of my windows were washed. The floor was still dirty. I was told they would do another deep clean, but even after the second time none of the issues were resolved. I really wanted to love this service, but I felt completely let down. :/

Mahrya John

I call and she acts less than happy to answer the phone. I ask Hey I know its a long shot but do you happen to have any openings today or tomorrow? Her reply- we don't do same day cleaning. Ok- so what about tomorrow. Her reply- we don't do weekends. WOWzers how hard is it to answer the initial question. Or be nice or act like you enjoy your job. Or maybe instead of saying everything you DONT do- maybe ask a question or offer what is available. Customer Service training is needed for her.

Kendal K.

I have had great experiences with this cleaning agency. They are fast and efficient and very thorough. They are an environmentally conscious company, and their girls are so nice!

Lisa Carpenter

I too was told how great the rotation service is & was the reason for choosing them. I paid extra 2 wks in a row for a “deep clean”. I had another service already do this 1 month before this. They did not do what was on the rotation list the very 1st time! I was expecting a very spotless house considering I already had a “Deep clean” previously! Every week was worse, so much so that I had to clean after them so it was acceptable as clean! They didn’t even move my canisters or small appliances to clean behind on my counter or anything, the fronts of my cupboards where still untouched,they missed a spot on living room floor for a month! My grout was never done nor was my hood. So very disappointed so I cancelled my service! They send me an email to rate them & so I did & never even heard a thing back from them

Erica Berens

We have been using the Cleaning Authority for a couple months and have been very pleased with Brittanie & Teri's quality of work, thoroughness and attention to detail. Keep up the good work!

Amber Coleman

LOVE The Cleaning Authority! We’ve been using them for a little over a year or so and have been very pleased with their work, customer service, and responsiveness. Marissa and Kayla are our usual crew and are especially great. Amanda helped this most recent week too.

Patricia O'Neill

Sissy, Heather and Femanda do a great job cleaning our home!

Katherine Carrigan

Marisa and Carrie have done a very good job of cleaning my home.

Jennifer Conrad

We were set up for a clean every two weeks. For a good chunk of the past six months, we would get a call at the time they were supposed to be showing up and be told that they couldn't get a cleaning crew out to us that day. Sometimes they would try to reschedule, but more often they would just say we would have to wait until our next scheduled clean in 2 more weeks. This summer this happened the day we had company coming to stay for most of a week, and we had to rush home and try to clean the whole house in the hour we had before our guests arrived (and we already had other things we needed to do). I was understanding when this first happened and again when it happened during snowstorms, but it started happening at least once a month this summer, so I confronted the manager about their lack of dependability. She never once offered us a discount and really didn't seem bothered when I said that if it happened again that we were going to cancel their services. It happened the very next clean. So they scheduled a final clean (because we had already sent the check for that clean), and they canceled on us AGAIN--and, of course, we were depending on their clean because we having a party that night. When we first started with this company in Holland, they did a fantastic job. But since they were bought out 5 or so years ago, the management and service has gone downhill. The cleaning was mediocre this last year. They never wiped down our dining table or cleaned the faucets for mineral deposits. They never really got our toilets or sinks clean (rust and hard water--but we have been able to take care of some of that with bleach), and sometimes they would only dust the shelves we had at eye level and skipped anything lower or higher. I would not recommend this company, especially if you live on the outer ridges of their service area.

Jan S

All I will say is that they did not do a good job. Really disappointing.

Erica Plummer

Marissa & Kayla have been cleaning our house for quite a while and they always do a thorough job cleaning.

Amber Kendrick

Cleaning Authority cleaned my home biweekly from September through January and did a great job on the first two cleans but after that we started noticing some things they missed. After a few times where we were not satisfied, I contacted them and complained and sent pictures. They apologized but were unable to come back to fix it, they said the next clean they would take care of it. They did. But it continued to get worse and worse. This week when they cleaned I came home from work and I could not even tell they had been there. I took pictures of dusty window sills, dirt on the floor, a sink drain that was caked in a white residue, dirty marks on my appliances, bits of dried food on the counter, they did not bother to wipe down many things they were specifically supposed to be "deep cleaning with a toothbrush" per their own cleaning schedule. I complained and they offered $25 off the price of the cleaning. They won't even come clean all the areas they claimed to have cleaned that they obviously didn't. I cancelled the service. I think they start off strong but then do a terrible job and don't care when you leave because it's a big company.

Lori Drayton

I'm in employee, easy to work with , great management

Jeannie Heath

When I interviewed this company to clean my home by weekly, I was promised the world by the owner. I walked him through my Home indicating what I wanted clean, and he promised me everything. What I didn't catch at the time, was their rotation system. There are four rotation areas that they use to clean your home. I assumed that on each rotation, it would be an extra deep clean. However things as simple as windowsills, only got cleaned on that rooms rotation. Which means only once every eight weeks for a biweekly schedule. This was the worst cleaning service I've ever used.

Kevin G

Very sub-par service and rude people on the phone. Not to mention the prices are way too high for what they provide.

Sarah P

So awful. My husband tried to surprise me by hiring a cleaning service for me but they did not do a good job. The letter they left said they were doing a detailed clean on the kitchen and baths. They didn’t even clean the toilet bowl, so how is that detailed? Master bath backsplash was not done. Master shower shelves also not done nor was the bottom of the shower door as there was gross orange gunk there that was easily wiped away as I did it myself when I got home. The wood floors were not mopped. There were dirty spots all over them. My family member who was home said the women were there for 1.5 hours which is not near enough time to clean my home which is a pretty good size.