Reviews of Schaafsma Heating and Cooling (Cleaning Company)

Beverly Dillon

Kim was great. Answered my questions and help problem solve issues.

Leonard Radecki

Always on time, very friendly and efficient

Buzz Baker

As always, the service was exceptional, and our new service man, Dave, spent quite a lot of time making certain that were fully apprised not only of the planned work that he'd completed, but also some potential issues that he had identified and then dealt with in a preventative manner. He's welcome any time!

Maggie Schoenwandt

Had a furnace check up a few weeks ago, then a new water heater installed last week. Dave was great-- kept me posted on what was going on, cleaned up, etc. The water heater works fine. I've always had great luck with Schaafsma and have recommended them several times.

Jessica Underwood

We were new customers and were referred by a coworker. I called first thing in the morning having no heat. They were able to get to us by noon and we were so thankful it was an easy fix. It was a reasonable charge and very happy with the service. We will call them again in the future for any heating or cooling work that needs to be done.

Randall Phillips

Professional and knowledgeable. Great company.

allison gillett

Great service! Team was thorough, kind, and informative. Appreciated the length they went to to make sure you understand all aspects of the new unit. Thank you!

Monica Vergara

The Schaafsma team was highly professional from the Sales rep to the technicians. They were clear in their explanations and pricing, always on time and very thorough explaining how everything worked after the installation. I’m very glad we chose them to replace our A/C and furnace.

Stanley Gronek

Professional setup and installation of heating and cooling systems. Matt, Steve and Luis did a great job. They answered all questions and concerns.

Carlos Sepulveda

Marvin was great ! Came in and got to work right away and explained everything that was done. Also gave me tips on how to set my thermostat to proper temps for best efficiency. Thank you, Carlos . I will certainly recommend anyone with Heating issues to call #1 service team in town Schaafsma Heating and Coolin.

Kathryn Dugas

He showed up right on time and was very friendly and knowledgeable.

Chas Schaner

David A. was very friendly, helpful, and efficient. Even in the ice storm he arrived early. He was very professional and took care of our service visit. Highly recommend David and Schaafsma.

Dave Hoxie

Our service tech was Dale and he did a wonderful job performing our annual AC and Hot H2O Heater inspections. He was very personable and offered good answers to our questions. It was an excellent experience as have all our visits from Schaafsma Heating and Cooling over the last ~15 years.

2007njay .

They were able to work us in 4 days early! Greatly appreciated!

Max Myers

Adan was fast, efficient and accommodating to my needs and answered all my questions. I feel much better knowing my furnace is working properly. Adan even suggested ways to improve efficiency and prolong the life of my furnace. I would definitely use Schaafsma Heating and Cooling again.

Nanci Anne

michelle was quick and courteous getting our information over the phone and a tech person scheduled to come out and look at the furnace. Pat was professional and knowledgeable and fast. Excellent service

Kate Avila

Service person came in bad winter weather and only charged a small diagnostic fee (our furnace was working but struggling). Then he gave us a bunch of advice about how to keep our furnace working best. I would recommend this business!

Tieg Darling

Excellent service. The technician Alex was knowledgeable, efficient, and very professional. I appreciated the speed and effectiveness of his work and am greatly satisfied with Schaafsma. I will certainly use them exclusively for all of my heating and cooling needs.

Greg Carnevale

Admittedly the act of getting a natural gas generator took longer than we anticipated, I can say that none of the delays was because of Schaafsma and staff. It was DTE taking it's good ol' time to upgrade our gas meter. After that it was the Township's Code and the electrical hookup. A few things had to be done to align them. In all of this Schaafsma was there and took care of everything. Just as they had promised. I'm so pleased with them that we've asked them to put in a new AC in the spring which we will need because ours will be outdated next year beginning January 1, 2020. They are reliable, understanding and competent. We are very pleased.

Mike Jensen

Arrived within the expected time. Performed furnace annual review. No issues

Denise Cromley

I was very happy with my service technician and would recommend Schaafsma to anyone needing heating or cooling services.

Randy Bates

Alex was great.

Eric Haslinger

I engaged two HVAC companies for quotes to solve for a weakening A/C unit and poor air flow upstairs. One company's "solution" and quote was for a replacement unit (same size, make, and model) and told me that poor flow and 10-degree temp difference between levels is inevitable with a single unit. Schaafsma quoted us a new unit, but also inspected our ductwork and recommended re-configuring it near the furnace/fan and adding a second return to increase the amount of air that could pass through, and upgrading our fan to move that extra air in an efficient manner. Needless to say we went with Schaafsma. We now have only a 4-degree difference between the main level and upstairs, and couldn't be happier with our decision. It was clear that the Schaafsma team is passionate, knowledgeable, and willing to take a stand when they know what needs to be done to solve the problem, not the symptoms. I highly recommend their team.

Mandi Harmon

Very happy with our service. The service and appointment availability was extremely quick. The installation crew for our new furnace and A/C were very knowledgeable and friendly. Carrie in the office was very helpful and my experience with Juan was great as well. Great job!

Nick Golcyzynski

Always polite and professional could not be more happy with your service

Val Hughes

My technician Dave connected with me when he was close, and explained what he was doing and answered all my questions. He arrived right in the middle of my window of time for my appointment and was careful not to track dirt in the house. I received a reminder from Michelle the night before my appointment. Everyone that i talk to at Schaafsma is very friendly and answer all my questions. I recommend Schaafsma to all my neighbors.

Unreal Engineer

Corbin and his coworkers were immaculate and very straightforward. The new furnace and AC install took exactly as much time as was predicted and there were no surprises. His colleague walked us through the thermostat and made sure we were completely comfortable with its workings and its settings before they finished and the system is working BEAUTIFULLY! Would recommend this crew to anyone!

Nicole Miller

I have always used Schaafsma for my heating and cooling needs. Everyone has been extremely professional and thorough. Thanks for the hard work!

Dennis Schmidt

David called to let me know he was on his way and he arrived on time. David was very professional and explained the work he was going to do. Afterwards he let me know what he observed and answered all of my questions. He even likes big dogs and my dog liked him too. David definitely deserves my 5-start like!

John Matlak

Excellent service call...Kim explained everything she was doing and talked honestly with us about what choices we have going forward.

Debbie Hall

Adan arrived on time; explained what he was doing and as the new homeowner, what my equipment was and how it worked. Very courteous and personable.

Duane Hewitt

On time and great service.

B. Dallas

Miscalculated the size needed to cool and heat our house effectively. Literally ripped us off. Put in about 6,000 dollars or more for them to "fix" the AC which would never cool down our house below 80 degrees. Basically told us that the unit was too small. THEY WERE THE ONES THAT PUT IT IN. This company is a rip off. Now if we want proper AC and heat coverage for our house we will have to replace Schaafsma's workmanship and calculations. Terrible company.

Louane Van Laan

Everyone we spoke with and came and did the work were so friendly and helpful. Jeff our salesman was awesome. He followed up was very patient. Melissa in customer service was great. Everyone that was a part of this job from beginning ( coming to check our equipment) to the end (air duct cleaning) of the job were amazing. Thank you so much for such great Service. Thank you so much also for the nice Thank you gifts (the hot pad and the drinking cooler w/ cookies inside) that was my husbands favorite) lol. I have never heard of a company that does that for their customers. Thank you again so much. Sincerely, Louane and Nathan Van Laan

Amanda Roy

Great customer service and fair pricing. Was able to fit me in their schedule quickly. Was estimated an arrival time between 9-1 and they were there at 9:30

Carol VanDuinen

From the 1st call the morning that our furnace starting giving us trouble to Christian coming out and being very professional and doing a very good job the whole experience was great!

Nancy VanWinkle

The tech came in did his checking, changed the filter without any fuss. Thank you! I appreciate it

Nicole Jacques

We had Schaafsma come out and look at our air conditioning unit after we realized it wasn't cooling as well as it should have been. The technician found a mouse had chewed all the coating off the wires and they were sparking! He turned it off and helped us schedule an appointment to figure out what sort of unit we would need to replace it (it was also 30 years old, so it was time for a new one anyway). After meeting on a Saturday morning to talk over which unit was best for our home, they were able to install our new unit on the Tuesday following. They ran into some unforseen complications and it took them all day because of that, but they were incredibly professional the whole time and took pains to keep our house as clean as possible during the process. Afterwards they took the time to teach me about the new unit and let me know what I needed to do to keep it running at its best. We had a great experience with them!

Samantha Chapman

Three guys finished a 25 hour job in 8 hours! Fantastic! They were professional, thorough and efficient. They replaced our furnace - basically building it to fit in the tight space allotted for the furnace. They replaced our central air unit and installed a new programmable thermostat. The best part is that we qualified for financing and we're looking at sweet payments for the next ten years! Thank you Schaafsma!

Glenn DeMots

The service men were, on time, friendly, courteous, and, most of all, very professional in their work. They were also very careful to keep the home site clean. They explained a number of things and were efficient but not in a hurry.

Al Serrano

Using Schaafsma for my new furnace and AC unit was a great choice, and they were total professionals along each step of the process. Highly recommended!

Becky Moorehead

This is our first experience with Schaafsma Heating and Cooling and we are very impressed. Pat came to do a furnace tuneup and found some pretty serious issues. He took the extra effort to call the furnace company to see if the issues he found were a common issue as well as to determine if it was covered by a warranty. Overall, All the staff we have worked with have been great. Professional and very knowledgeable. We will be using this company again!

Jeff Bult

Marv was excellent. Knew his sh*t for the oddball boiler system that came with my house. Diagnosed it quickly and got it back in order in no time, with great recommendations for next steps for my system that is beyond its expected life.

Tamra Helmer

I’m part of the red carpet plan and schaafsma is great about contacting me when I’m due! Every maintenance service I have had has been explained to me well. All technicians are professional, timely and have answered all of my questions! Thank you!

Beverly Dillon

Kim was great. Answered my questions and help problem solve issues.

Donald DOUGLAS

One of the best service men that I have ever had. He went out of his way to please me. Thank you , Donald Douglas

Maggie Schoenwandt

Had a furnace check up a few weeks ago, then a new water heater installed last week. Dave was great-- kept me posted on what was going on, cleaned up, etc. The water heater works fine. I've always had great luck with Schaafsma and have recommended them several times.

Jessica Underwood

We were new customers and were referred by a coworker. I called first thing in the morning having no heat. They were able to get to us by noon and we were so thankful it was an easy fix. It was a reasonable charge and very happy with the service. We will call them again in the future for any heating or cooling work that needs to be done.

allison gillett

Great service! Team was thorough, kind, and informative. Appreciated the length they went to to make sure you understand all aspects of the new unit. Thank you!

Monica Vergara

The Schaafsma team was highly professional from the Sales rep to the technicians. They were clear in their explanations and pricing, always on time and very thorough explaining how everything worked after the installation. I’m very glad we chose them to replace our A/C and furnace.

Katherine Durkee

Very knowledgeable, very professional, very friendly technician & office staff!

Stanley Gronek

Professional setup and installation of heating and cooling systems. Matt, Steve and Luis did a great job. They answered all questions and concerns.

Carlos Sepulveda

Marvin was great ! Came in and got to work right away and explained everything that was done. Also gave me tips on how to set my thermostat to proper temps for best efficiency. Thank you, Carlos . I will certainly recommend anyone with Heating issues to call #1 service team in town Schaafsma Heating and Coolin.

Kathryn Dugas

He showed up right on time and was very friendly and knowledgeable.

Chas Schaner

David A. was very friendly, helpful, and efficient. Even in the ice storm he arrived early. He was very professional and took care of our service visit. Highly recommend David and Schaafsma.

2007njay

They were able to work us in 4 days early! Greatly appreciated!

Max Myers

Adan was fast, efficient and accommodating to my needs and answered all my questions. I feel much better knowing my furnace is working properly. Adan even suggested ways to improve efficiency and prolong the life of my furnace. I would definitely use Schaafsma Heating and Cooling again.

Nanci Anne

michelle was quick and courteous getting our information over the phone and a tech person scheduled to come out and look at the furnace. Pat was professional and knowledgeable and fast. Excellent service

Kate Avila

Service person came in bad winter weather and only charged a small diagnostic fee (our furnace was working but struggling). Then he gave us a bunch of advice about how to keep our furnace working best. I would recommend this business!

Mike Jensen

Arrived within the expected time. Performed furnace annual review. No issues

Denise Cromley

I was very happy with my service technician and would recommend Schaafsma to anyone needing heating or cooling services.

Eric Haslinger

I engaged two HVAC companies for quotes to solve for a weakening A/C unit and poor air flow upstairs. One company's "solution" and quote was for a replacement unit (same size, make, and model) and told me that poor flow and 10-degree temp difference between levels is inevitable with a single unit. Schaafsma quoted us a new unit, but also inspected our ductwork and recommended re-configuring it near the furnace/fan and adding a second return to increase the amount of air that could pass through, and upgrading our fan to move that extra air in an efficient manner. Needless to say we went with Schaafsma. We now have only a 4-degree difference between the main level and upstairs, and couldn't be happier with our decision. It was clear that the Schaafsma team is passionate, knowledgeable, and willing to take a stand when they know what needs to be done to solve the problem, not the symptoms. I highly recommend their team.

Nick Golcyzynski

Always polite and professional could not be more happy with your service

Val Hughes

My technician Dave connected with me when he was close, and explained what he was doing and answered all my questions. He arrived right in the middle of my window of time for my appointment and was careful not to track dirt in the house. I received a reminder from Michelle the night before my appointment. Everyone that i talk to at Schaafsma is very friendly and answer all my questions. I recommend Schaafsma to all my neighbors.

Cherith Dake

Technician Juan was nice and friendly, but unprofessional and not qualified. He came to my house 3 different times and still did not fix the problem. He said I needed a $300 part and the labor to install it would be $200. I called another company and they came out and fixed the problem for $100, no extra part needed.

Unreal Engineer

Corbin and his coworkers were immaculate and very straightforward. The new furnace and AC install took exactly as much time as was predicted and there were no surprises. His colleague walked us through the thermostat and made sure we were completely comfortable with its workings and its settings before they finished and the system is working BEAUTIFULLY! Would recommend this crew to anyone!

Nicole Miller

I have always used Schaafsma for my heating and cooling needs. Everyone has been extremely professional and thorough. Thanks for the hard work!

Dennis Schmidt

David called to let me know he was on his way and he arrived on time. David was very professional and explained the work he was going to do. Afterwards he let me know what he observed and answered all of my questions. He even likes big dogs and my dog liked him too. David definitely deserves my 5-start like!

John Matlak

Excellent service call...Kim explained everything she was doing and talked honestly with us about what choices we have going forward.

Debbie Hall

Adan arrived on time; explained what he was doing and as the new homeowner, what my equipment was and how it worked. Very courteous and personable.

B. Dallas

Miscalculated the size needed to cool and heat our house effectively. Literally ripped us off. Put in about 6,000 dollars or more for them to "fix" the AC which would never cool down our house below 80 degrees. Basically told us that the unit was too small. THEY WERE THE ONES THAT PUT IT IN. This company is a rip off. Now if we want proper AC and heat coverage for our house we will have to replace Schaafsma's workmanship and calculations. Terrible company.

Louane Van Laan

Everyone we spoke with and came and did the work were so friendly and helpful. Jeff our salesman was awesome. He followed up was very patient. Melissa in customer service was great. Everyone that was a part of this job from beginning ( coming to check our equipment) to the end (air duct cleaning) of the job were amazing. Thank you so much for such great Service. Thank you so much also for the nice Thank you gifts (the hot pad and the drinking cooler w/ cookies inside) that was my husbands favorite) lol. I have never heard of a company that does that for their customers. Thank you again so much. Sincerely, Louane and Nathan Van Laan

Nicole Jacques

We had Schaafsma come out and look at our air conditioning unit after we realized it wasn't cooling as well as it should have been. The technician found a mouse had chewed all the coating off the wires and they were sparking! He turned it off and helped us schedule an appointment to figure out what sort of unit we would need to replace it (it was also 30 years old, so it was time for a new one anyway). After meeting on a Saturday morning to talk over which unit was best for our home, they were able to install our new unit on the Tuesday following. They ran into some unforseen complications and it took them all day because of that, but they were incredibly professional the whole time and took pains to keep our house as clean as possible during the process. Afterwards they took the time to teach me about the new unit and let me know what I needed to do to keep it running at its best. We had a great experience with them!

Samantha Chapman

Three guys finished a 25 hour job in 8 hours! Fantastic! They were professional, thorough and efficient. They replaced our furnace - basically building it to fit in the tight space allotted for the furnace. They replaced our central air unit and installed a new programmable thermostat. The best part is that we qualified for financing and we're looking at sweet payments for the next ten years! Thank you Schaafsma!

Glenn DeMots

The service men were, on time, friendly, courteous, and, most of all, very professional in their work. They were also very careful to keep the home site clean. They explained a number of things and were efficient but not in a hurry.

Jeff Bult

Marv was excellent. Knew his sh*t for the oddball boiler system that came with my house. Diagnosed it quickly and got it back in order in no time, with great recommendations for next steps for my system that is beyond its expected life.

Tamra Helmer

I’m part of the red carpet plan and schaafsma is great about contacting me when I’m due! Every maintenance service I have had has been explained to me well. All technicians are professional, timely and have answered all of my questions! Thank you!

Jeremy Reeder

Mike was able to diagnose and repair our AC in short order. Thanks Schaafsma!

Emily Quinley

Great people to work with, were able to schedule service in AC quickly and were on time. Everything worked out great!

Steve Ries

Service Technician was polite, professional, thorough, and very clean. I would recommend this service company to a family member or friend.

Barbara DeWitt

Probably. You have provided service to my furnace and air con for several years now. This time the young man told me something was "grinding" and he recommended a $600 solution. I don't know if I can trust this advice. Are your techs on commission? Is there any other reason for him to make this recommendation? Is there someone there with maybe a little more experience who would be willing to offer a second opinion? He was a fine, polite young man but this rather struck me a a bit odd. YOU THANKED ME FOR THE RATING BUT THERE HAS BEEN NO SERVICE MANAGER CONTACT WITH ME. I DO NOT USE THE PHONE AND HOPE I HAVE NOT MISSED AN E-MAIL FROM THE SERVICE MANAGER. MY QUESTIONS REMAIN UNANSWERED.

Bruce Butgereit

Schaafsma has been providing outstanding service at our house for years. Always prompt in scheduling and arriving on time--this time, Kim was early. The technicians are courteous and knowledgeable. Kim provided our annual air conditioner maintenance, checked our furnace (we had some recent construction completed) and changed our furnace filter. What was new about today's service call was Kim explained to me how the air conditioner drain should be cleaned monthly and annually--never knew that. She took time to explain the current function of the air conditioner and the importance of keeping it clean by hosing it down periodically--never knew that. She also explained how to create better circulation of the cooled air by opening basement registers rather than closing them--never knew that.

Donna Wildschut

Explained what they were going to do. No surprises that way. Concerned that we knew how our system works. Very considerate about cleaning up after themselves. Good about problem solving and getting our input.

John Harrison

Technician was awesome very good I'd give him a solid 4 out of 5. My furnace was under warranty inducer fault which ended up needing a new motor which was free. Total labor bill was $370.00. $75.00 for diagnosis and $295.00 for installing a part and sending the technician to go and pick it up. Maybe took 1.5 hours to get the part and install it. Seemed incredibly high for the labor. Will check around with other services, feel a little taken advantage of.

Jacqueline Church

Zach did an exceptional job cleaning our vents! Not only did he do a professional job cleaning our vents, he was very personable and a pleasure to have doing work in our home. We would highly recommend Schaafsma, and Zach, to anyone wanting to have their vents cleaned.

Joseph Worth

Very helpful, honest, and was able to get me on the schedule for a new hot water heater installation asap!

Dan Price

Retrofitting an old house with an A/C system for the first time is always a challenge. From the start, Schaafsma designed the right approach, had very competitive pricing, and delivered a wonderful system to cool our historical house without any compromise to the original charm of the architecture. I would strongly recommend them for any job.

Kevin McDonnell

Dave is a terrific professional. He explained the operational details of our HVAC, a more complex system than we had in a previous house. He made a number of recommendations with options for us to think about.

Karen Knight

Everyone that I worked with was professional and helpful. I would recommend Schaafsma without hesitation.

Kathleen Hooper

Dave was very helpful. Very courteous. He knows what he is doing.

Amber Oudsema

Kim E was very helpful, polite, and professional. She was even super sweet to my dog! My furnace is now working wonderfully and I am a very satisfied customer.

Nancy Manett

When Kim E. services our HVAC system for each season we know we have the best technician for the money. She is so thorough evaluating our current system and highly knowledgeable about all these complex and necessary home mechanical systems. She is always so willing to answer any questions we have and also makes suggestions to maintain or improve our exhisting system.

Timothy Gleason

Always there within time window. Technicians are always clean and friendly. Do a professional job. Would highly recommend .

DK McGraw

Very appreciative of the excellent service that Schaafsma and their team gives. Very professional and courteous. Highly recommend!

Tom Giles

Very professional, great communication thorough job.

Lacie Ahrens

Love the people here so professional and nice!

Jared Lohrberg

Furnace stopped giving off heat. The Old Man came and fixed it in a very efficient and friendly manner. Thanks again so much, I'm very happy to be a red carpet member!

SPENCER SWIFT

Quality work and great service.Thanks very much.

Bruce Dybas

I enjoy my Tech, Pat B. He answers all my questions on Techy Stuff at my level of understanding. He is fast to train new technology to me. I enjoy my new Bryant systems, because of his patience with me..

Jeff Steendam

Quick call back, great service technician, fair price for after-hours service. I would recommend Schaafsma to anyone looking for HVAC service/repair in the GR area. Their technician took the time to explain what was happening with my furnace and stressed the importance of the annual checkup (which I had ignored). He left me with my heat restored and several options for long-term repair. I'm very satisfied with the service provided and will continue to rely on Schaafsma for my HVAC needs...

Bill Novitsky

Workers were really knowledgeable, and did a great job. Didnt have to wait long at all after I called everything went great. Thanks schaafsmas

Theresa Garland

Kim E was very professional and thorough at her job.. She was also very nice..I would recommend her..

Martha Macarthur

Great Job. The tech was very professional and through.

John Rohrer

The technician arrived on time, and worked on our furnace efficiently. He was friendly, thoughtful, and knowledgeable.

Tammy Loud

They will be reported the the Better Business Bureau! What a rip off. I was charged twice what I should have been. They didn't repair it right and had to come back and repair it again. In the meantime, by utility room filled with water. After the second repair, the utility room flooded again as they failed to clear the drain. My downstairs kitchen cabinets are water logged and ruined, because of their shotty workmanship. I got shafted by Schaafsma Heating and Cooling.

Dan Kallman

Schaafsma did a great job … they were prompt and professional; they answered all of our questions … and now we don't have to worry about our furnace, a/c, and hot water heater. In addition - they upgraded our duct work to make sure our new furnace was getting the correct amount of return air in order to keep our equipment running well for many years to come.

Alice Bittner

We were very pleased with David Allen. He was very honest and did not try to sell us things we didn't need. When we need a new furnace in the future we will call Schaafsma.

Carrole Baker

Pat B. recently conducted the Spring Maintenance Checkup on my furnace/air conditioner. He did a very thorough job, and I was very pleased with him and his service work. Thank you, Pat.

Jean Gardner

Really liked David's work, gave me lots of information about my furnace, AC, dehumidifier that I was never told before. Clean worker, very helpful and knowledgeable.

Chris Bradburn

Wonderful experience. They helped every step of the way. Also the performed the work very quickly, within days of the estimate. Would recommend to anyone

Barbara Braun

Your company and staff were very respectful and courteous. We were very happy with the experience. Thank You.

Olivia Stewart

Juan went the extra mile to make sure we had what we needed. The prices are fair and service was fast!

Jennifer Boelema

Was understanding when traffic delayed me from getting home on time for the appt. Came in, pretty much knew what the issue was. Very knowledgeable gentleman. I hope not, yet any future issues I will most definitely calling this company. And will spread the satisfaction of service and recommend to anyone whom os looking for reliable service. Can't thank you enough, it's so warm in my house now finally!

Paul Pilon

Kim was great! She personally showed me how to clean and take care of the outside air conditioner unit and the filter area inside the furnace. She explained things very easily and she was the best tech we have had!

Matt Paparella

Great service and knowledgeable techs. I had Schaafsma in as a 2nd opinion to another well known HVAC company in town (begins with a V). Long story short, company #1 said I needed major parts overhaul $1400+ for a 9 yr old furnace. Schaafsma put in the time and diagnosed a much smaller, previously missed issue. $150 later we are nice and warm. I know where to go immediately next time!

Michael Krenz

This was a "routine" furnace check, but very informative. He was on time, courteous and very knowledgeible. We've also had need of Schaafsma for "urgent" needs and couldn't be happier with them.

Mark kiskie

Tech Kim was on time and very through for our AC checkup.

Dorothea Taylor

Lucas was professional, friendly, and did a thorough job of checking our system.

Hobaica Services

Kevin and Bill and the entire team at Schaafsma are an outstanding. They are honest, knowledgeable and most importantly I can always trust that they’ll do the right thing. If you’re looking for and air-conditioning heating company you can rely on, Schaafsma is the BEST

Pamela Mosher

March 26, 2019 I had a hot water heater installed. I was told they would be here around 10ish..finally arrived at 12:15. Soon after the installers began, they broke/cut a pipe, and water was spraying every where. Walls, furnace, floors...all wet. They did not shut off the main water supply. After finally getting that off, I got out the fans, floor vac. and began to clean that up. Continuing on, 2.5 hours later, I began to smell a strong smell of gas coming up to the main living area. I went downstairs, and asked if there was a gas leak. "No, we are just purging" the gas line". Believe me, it was strong, and I have cats, and was worried. I turned on all ceiling fans, and opened doors. Half hour later, I went back downstairs, and asked if there was a problem. "Well, yeah, the heater was wet, and would not keep the burner ignited." I called Schaafsma, and was concerned with the work in progress. I spoke to someone there, who said they would find out what was happening, and have the guys come upstairs, and inform me...again. Right after that call, the guys finally got the HWH to stay lit. Great. After all this, I still understood mistakes happen, but what happened after that...is why I would not suggest this company. I called to speak to the install Mgr. and left him a voice mail. Two days later, still nothing. Three days later, I called to speak to Kevin Walsh, the owner...he was at lunch, later that day Chris, who was in charge of the guys installing called me back, directed by his superior, and I spoke to him. He simply stated a new policy would now be in place to shut off water all the way back to meter. My BIGGEST complaint after all this...COMMUNICATION. It took you 3 days, and 2 calls to finally call me back. You made me feel like you could have cared less, but the $1400 charge was all that was needed. Thanks, I would only warn others to be cautious.

James Wisneski

Dave did a great job and explained a lot of things that previous installers did not. Prior to Dave, Kim came and serviced my furnace. When she was done, she asked me if I had a Schaafsma sign to put in my yard for a $10 discount. I told her yes and that I would put it in my yard when she left. A couple of minutes after she had gone, I went to look for my sign and noticed it was missing. I happened to look in my yard and saw it standing there. The sign was not in visible sight in the garage, so she had to scour my garage to find it. I did not appreciate her rummaging in my garage to find it. Also, the secretaries that I talked to and told them I needed to schedule an appointment to service my furnace never returned my calls nor scheduled an appointment for me. These two complaints are the only ones I have had in all the years I have been with Schaafsma.

Tim Roughley

Schaafsma is literally the best in Grand Rapids! The saying goes, "you get what you pay for". Definitely the case with Schaafsma. They're not the cheapest or the most expensive in town, but you definitely get great quality service when you use them! Don't settle for the cheapest in town. You will pay for it in the end. Another saying goes something like this, "you deserve what you put up with". Schaafsma does what they say they're going to do, and it's done right the first time around. You won't be disappointed!

Jeremy Reeder

Mike was able to diagnose and repair our AC in short order. Thanks Schaafsma!

Emily Quinley

Great people to work with, were able to schedule service in AC quickly and were on time. Everything worked out great!

Steve Ries

Service Technician was polite, professional, thorough, and very clean. I would recommend this service company to a family member or friend.

Barbara DeWitt

Probably. You have provided service to my furnace and air con for several years now. This time the young man told me something was "grinding" and he recommended a $600 solution. I don't know if I can trust this advice. Are your techs on commission? Is there any other reason for him to make this recommendation? Is there someone there with maybe a little more experience who would be willing to offer a second opinion? He was a fine, polite young man but this rather struck me a a bit odd. YOU THANKED ME FOR THE RATING BUT THERE HAS BEEN NO SERVICE MANAGER CONTACT WITH ME. I DO NOT USE THE PHONE AND HOPE I HAVE NOT MISSED AN E-MAIL FROM THE SERVICE MANAGER. MY QUESTIONS REMAIN UNANSWERED.

Joseph Worth

Very helpful, honest, and was able to get me on the schedule for a new hot water heater installation asap!

Dan Price

Retrofitting an old house with an A/C system for the first time is always a challenge. From the start, Schaafsma designed the right approach, had very competitive pricing, and delivered a wonderful system to cool our historical house without any compromise to the original charm of the architecture. I would strongly recommend them for any job.

Karen Knight

Everyone that I worked with was professional and helpful. I would recommend Schaafsma without hesitation.

Nancy Manett

When Kim E. services our HVAC system for each season we know we have the best technician for the money. She is so thorough evaluating our current system and highly knowledgeable about all these complex and necessary home mechanical systems. She is always so willing to answer any questions we have and also makes suggestions to maintain or improve our exhisting system.

Bill Novitsky

Workers were really knowledgeable, and did a great job. Didnt have to wait long at all after I called everything went great. Thanks schaafsmas

Martha Macarthur

Great Job. The tech was very professional and through.

Carrole Baker

Pat B. recently conducted the Spring Maintenance Checkup on my furnace/air conditioner. He did a very thorough job, and I was very pleased with him and his service work. Thank you, Pat.

Jean Gardner

Really liked David's work, gave me lots of information about my furnace, AC, dehumidifier that I was never told before. Clean worker, very helpful and knowledgeable.

Barbara Braun

Your company and staff were very respectful and courteous. We were very happy with the experience. Thank You.

Matthew VanderMolen

I've had some bad experiences with heating and cooling repairs. Schaafsma is the company I've always been looking for. Fantastic job! Can't say enough good things!

Matt Paparella

Great service and knowledgeable techs. I had Schaafsma in as a 2nd opinion to another well known HVAC company in town (begins with a V). Long story short, company #1 said I needed major parts overhaul $1400+ for a 9 yr old furnace. Schaafsma put in the time and diagnosed a much smaller, previously missed issue. $150 later we are nice and warm. I know where to go immediately next time!

Dorothea Taylor

Lucas was professional, friendly, and did a thorough job of checking our system.

Hobaica Services

Kevin and Bill and the entire team at Schaafsma are an outstanding. They are honest, knowledgeable and most importantly I can always trust that they’ll do the right thing. If you’re looking for and air-conditioning heating company you can rely on, Schaafsma is the BEST

Pamela Mosher

March 26, 2019 I had a hot water heater installed. I was told they would be here around 10ish..finally arrived at 12:15. Soon after the installers began, they broke/cut a pipe, and water was spraying every where. Walls, furnace, floors...all wet. They did not shut off the main water supply. After finally getting that off, I got out the fans, floor vac. and began to clean that up. Continuing on, 2.5 hours later, I began to smell a strong smell of gas coming up to the main living area. I went downstairs, and asked if there was a gas leak. "No, we are just purging" the gas line". Believe me, it was strong, and I have cats, and was worried. I turned on all ceiling fans, and opened doors. Half hour later, I went back downstairs, and asked if there was a problem. "Well, yeah, the heater was wet, and would not keep the burner ignited." I called Schaafsma, and was concerned with the work in progress. I spoke to someone there, who said they would find out what was happening, and have the guys come upstairs, and inform me...again. Right after that call, the guys finally got the HWH to stay lit. Great. After all this, I still understood mistakes happen, but what happened after that...is why I would not suggest this company. I called to speak to the install Mgr. and left him a voice mail. Two days later, still nothing. Three days later, I called to speak to Kevin Walsh, the owner...he was at lunch, later that day Chris, who was in charge of the guys installing called me back, directed by his superior, and I spoke to him. He simply stated a new policy would now be in place to shut off water all the way back to meter. My BIGGEST complaint after all this...COMMUNICATION. It took you 3 days, and 2 calls to finally call me back. You made me feel like you could have cared less, but the $1400 charge was all that was needed. Thanks, I would only warn others to be cautious.

Tim Roughley

Schaafsma is literally the best in Grand Rapids! The saying goes, "you get what you pay for". Definitely the case with Schaafsma. They're not the cheapest or the most expensive in town, but you definitely get great quality service when you use them! Don't settle for the cheapest in town. You will pay for it in the end. Another saying goes something like this, "you deserve what you put up with". Schaafsma does what they say they're going to do, and it's done right the first time around. You won't be disappointed!

Lynda Schuen

My entire experience with Schaafsma was great. From repair team to sales and finishing with an excellent install team. Everyone was very courteous, efficient and knowledgeable. I would recommend them to anyone looking for repairs of their current system or in need of a new system.

Nicole Thomasma

Had a CO alarm go off at 2:15a called Schaafsma Heating and Cooling the next day. They were able to come out that day quick find a few problems unknown to us, and turn off furnace along with gas to water heater to make it safe till they were to come next day fix. Marv and Lukas were very professional and took our CO alarm going off very seriously.

Tyler Beute

The furnace inspection and 'tune up' went very quickly (which is fine), but they did not clean anything out, did not clean the sensor (I know, because I have had to clean it in the past and know exactly how it is done), and did not really give any information as to the findings of the inspection. When I e-mailed the company requesting an invoice and a report of the work, they send me incredibly short-winded report with simply 'old furnace, consider replacing', not making any comment as to the level of CO (they did give a value, but did not interpret as a high, low, OK, etc.). When I reached out to them regarding my disappointment with their service, I received only another (3 total) email asking for feedback (which I had already emailed them about). Very disappointed with the service, but they're not the only heating and cooling company in town, so there's still a silver lining...

Tom Eikenberry

Working with Greg (Sales) and Carl ( Installation) was a pleasure! Greg was very meticulous and knowledgeable in analyzing our needs at our home, and Carl 's expertise in installation was top notch! We were without heat on a very cold winter day, and the Schaafsma Team came to our rescue!! A shoutout also goes to Carl's helpers on the install . Overall, a great experience!!

Matthew Speck

Excellent service! They were able to move my appointment to next day and fixed the water heater same day. Thank you Schaafsma!

Nichole Anderson

Schaafsma provided a very thorough annual maintenance on our central air system which was included at no additional charge with our air conditioner purchased last year. I was impressed by the service rep's customer service and direction on how to keep everything running well.

Cynthia Begerow

!st Class from beginning to the End.. 10 years ago Schaafsma's installed new heating and cooling in my home. Today, I had a new Boiler and Air Conditioner installed in a different home! 5 trucks, 5 employees here doing the install! From the girls in the office, Jeff, Matt & Steve and the rest of the crew.. Thank You so much for all your help! Your awesome customer service is why I will refer and use you again (but, I'm not moving anytime soon).. Thanks Again, Cindy

DONALD moomey

Lukus very nice Tech. , knew his job, i was very happy.

Scott Gumieny

The entire experience from estimate to install was completed in 3 days! I had a new furnace, central air (did not have central air previously) and whole house humidifier installed. In my research there cost was comparable, but the service went far beyond my expectations. I am very happy and definitely recommended Schaafsma. Thank you!

Donna Hinman

It was fine. My furnace technician was prompt, competent, polite, informative, all those good things.

Binh Tu

Marv was such a friendly and knowledgeable technician. He was honest about the problem and repair otpions.Thanks!

Bonni Nowak

VERY happy with the service provided by everyone I encountered there! Great job by Alex who came on site to resolve our issue!! They could have told us we needed a new furnace, we wouldn’t have known differently, but he didn’t! I feel they operate with honesty and integrity!! Thanks Schaafsma for being a trustworthy company and instilling that in your employees!!!

Andrew Reed

Not only was David on time to the 3 hour “window” we were given, he was early. He was conversational, professional, and got the job done quickly (not hastily), understanding that we had to get back to work. To my knowledge, our whole system was checked and preventative maintenance was performed. 5 stars for David!

Yeti Jennings

New furnace (with humidifier) installation on 1/29/19. Schaafsma sales, service, and installers, etc., always kept me informed as to what was needed, etc., and answered all my questions. You are always "IN THE LOOP" with Schaafsma. Ran into some difficulty with small leak under humidifier, but Schaafsma's service team, etc., responded quickly. Covered by warranty. We all know that things don't always go as planned, but these people FOLLOWED UP to make things better. Everyone I talked to at Schaafsma, either on the phone, or in person, was TERRIFIC. I also appreciated how the installers and service techs educated me on the equipment. When I asked if there was anything I could/should do regarding the equipment, I received good information (i.e., change filters, etc.), tasks that a customer could safely do to maintain the operation of the unit. I LOVED how they used current technology, communicating through phone videos, etc., what needed to be done; "we need to contact the manufacturer on this", etc. Well Done, Schaafsma!

Phillip Jahnke

Always pleased with the exceptional service received from Schaafsma. Dave was my service tech this time. He was courteous, professional, and personable. He did a thorough job, provided feedback and was on time. Kudos to Schaafsma!

Beverly Niedelson

David was very friendly and informative about my furnace and also gave me good ideas about what to look for in the future when it comes to purchasing a new furnace/AC. He adjusted his schedule to fit mine and arrived right on time. He called to let me know that he was on his way.

Sharon Wylie

Our A/C quit running on one of the first real hot days. Called and they were here in a hour, replaced part and had us up and running right away. Great service & very knowledgeable!

John Corvo

Our thermostat went out on furnace just after New Year's and they were able to come that day and repair it with no delay. Appreciated the quick service and staying warm.

Janice Hill

Schaafsma heating and cooling was wonderful to work with. All their staff was professional and very courteous. It was refreshing to work with a contractor that really knows their stuff. We have a top notch heating and cooling system thanks to them.

Daryl Larsen

Adan our service technician was prompt and polite.

Tom Gottschalk

Just had summer inspections done by Dave. Appointment well well and Dave the technician was excellent. House is cool and comfortable. And with his work should hopefully stay that way!

Sue Bakkila

Pat has been maintaining our boiler systems for years and have come to trust and rely upon his suggestions and expertise. Personable and knowledgeable.

Mike Boros

Lucas was thorough and gave a good rating for our HVAC to be functioning properly. However, we have had an issue the last two times that our furnace was serviced in that the humidifier leaked where it had not before. Twice now, we've had to fiddle with the tubes to get the leak to stop saturating our basement carpet and stored items.

Andrea

Needed a new blower, capacitor and wheel according to the tech, quoted me $1033. Told me it might be more economical to get a new furnace. Got a second quote from another company for the same repair and they quoted me $320. I dont know how it can be that big of a difference but I'm pretty sure they just wanted to get a new furnace out of me.

Pamela Wright

Great experience! Friendly service tech and very helpful. Serviced and repaired our older furnace without charging an arm and a leg! Will use them when we replace the furnace!

Lynne Maria Rotier

Schaafsma Heating and Cooling Rep David A took the time this morning that was needed to answer ALL of my questions and even gave me some information I didn't know I needed and I'm very glad I now have. When my husband passed away in January most of the information also passed. Thank you David.

Leslie Munson

Prompt and courteous service with furnace and water heater install.

Derek Chapman

Friendly service. Extremely knowledgeable. I cant say enough how awesome this company is as a whole

Charleen Foster

Schasfsma was very knowledgeable with the product they installed in my home. They were very courteous during the installation and when they were done everything was picked up and clean.

Ah Sturgis

Zac was polite, kind, great service, and very professional!! He explained clearly the process and we are very satisfied! Thank You, Zac

Sarah Lareau

Thorough, friendly, and care about the quality of their work. Not the cheapest company but also not the most expensive and worth the extra investment for the work they do and the guarantees they back it up with.

Nicole Thomasma

Had a CO alarm go off at 2:15a called Schaafsma Heating and Cooling the next day. They were able to come out that day quick find a few problems unknown to us, and turn off furnace along with gas to water heater to make it safe till they were to come next day fix. Marv and Lukas were very professional and took our CO alarm going off very seriously.

Tyler Beute

The furnace inspection and 'tune up' went very quickly (which is fine), but they did not clean anything out, did not clean the sensor (I know, because I have had to clean it in the past and know exactly how it is done), and did not really give any information as to the findings of the inspection. When I e-mailed the company requesting an invoice and a report of the work, they send me incredibly short-winded report with simply 'old furnace, consider replacing', not making any comment as to the level of CO (they did give a value, but did not interpret as a high, low, OK, etc.). When I reached out to them regarding my disappointment with their service, I received only another (3 total) email asking for feedback (which I had already emailed them about). Very disappointed with the service, but they're not the only heating and cooling company in town, so there's still a silver lining...

Tom Eikenberry

Working with Greg (Sales) and Carl ( Installation) was a pleasure! Greg was very meticulous and knowledgeable in analyzing our needs at our home, and Carl 's expertise in installation was top notch! We were without heat on a very cold winter day, and the Schaafsma Team came to our rescue!! A shoutout also goes to Carl's helpers on the install . Overall, a great experience!!

Matthew Speck

Excellent service! They were able to move my appointment to next day and fixed the water heater same day. Thank you Schaafsma!

DONALD moomey

Lukus very nice Tech. , knew his job, i was very happy.

Steven Benzer

The installation crew was highly experienced and very helpful! Thanks for the great service!

Binh Tu

Marv was such a friendly and knowledgeable technician. He was honest about the problem and repair otpions.Thanks!

Bonni Nowak

VERY happy with the service provided by everyone I encountered there! Great job by Alex who came on site to resolve our issue!! They could have told us we needed a new furnace, we wouldn’t have known differently, but he didn’t! I feel they operate with honesty and integrity!! Thanks Schaafsma for being a trustworthy company and instilling that in your employees!!!

Yeti Jennings

New furnace (with humidifier) installation on 1/29/19. Schaafsma sales, service, and installers, etc., always kept me informed as to what was needed, etc., and answered all my questions. You are always "IN THE LOOP" with Schaafsma. Ran into some difficulty with small leak under humidifier, but Schaafsma's service team, etc., responded quickly. Covered by warranty. We all know that things don't always go as planned, but these people FOLLOWED UP to make things better. Everyone I talked to at Schaafsma, either on the phone, or in person, was TERRIFIC. I also appreciated how the installers and service techs educated me on the equipment. When I asked if there was anything I could/should do regarding the equipment, I received good information (i.e., change filters, etc.), tasks that a customer could safely do to maintain the operation of the unit. I LOVED how they used current technology, communicating through phone videos, etc., what needed to be done; "we need to contact the manufacturer on this", etc. Well Done, Schaafsma!

Phillip Jahnke

Always pleased with the exceptional service received from Schaafsma. Dave was my service tech this time. He was courteous, professional, and personable. He did a thorough job, provided feedback and was on time. Kudos to Schaafsma!

Beverly Niedelson

David was very friendly and informative about my furnace and also gave me good ideas about what to look for in the future when it comes to purchasing a new furnace/AC. He adjusted his schedule to fit mine and arrived right on time. He called to let me know that he was on his way.

Sharon Wylie

Our A/C quit running on one of the first real hot days. Called and they were here in a hour, replaced part and had us up and running right away. Great service & very knowledgeable!

Tom Gottschalk

Just had summer inspections done by Dave. Appointment well well and Dave the technician was excellent. House is cool and comfortable. And with his work should hopefully stay that way!

Andrea

Needed a new blower, capacitor and wheel according to the tech, quoted me $1033. Told me it might be more economical to get a new furnace. Got a second quote from another company for the same repair and they quoted me $320. I dont know how it can be that big of a difference but I'm pretty sure they just wanted to get a new furnace out of me.

Lynne Maria Rotier

Schaafsma Heating and Cooling Rep David A took the time this morning that was needed to answer ALL of my questions and even gave me some information I didn't know I needed and I'm very glad I now have. When my husband passed away in January most of the information also passed. Thank you David.

Linda Morehouse

Our service technician was polite and professional, getting down to work right away. He completed the annual check in good time.

Derek Chapman

Friendly service. Extremely knowledgeable. I cant say enough how awesome this company is as a whole

Charleen Foster

Schasfsma was very knowledgeable with the product they installed in my home. They were very courteous during the installation and when they were done everything was picked up and clean.

Ah Sturgis

Zac was polite, kind, great service, and very professional!! He explained clearly the process and we are very satisfied! Thank You, Zac

Sarah Lareau

Thorough, friendly, and care about the quality of their work. Not the cheapest company but also not the most expensive and worth the extra investment for the work they do and the guarantees they back it up with.

Ken Gordon

Very friendly people , start with the service lady at the beginning of my call to the service tech that fix the problem very quickly and did other checks to make sure the unit was running safe and on the way out he asked if there is …

Cathy Byerly

Schaafsma Heating and cooling has done all of my heating and cooling work over the past five years. They installed a new furnace with a humidifier and air scrubber, a new hot water heater and a new central air conditioner, new thermostat and a carbon dioxide monitor. they are quick to come for any concerns and maintain all my equipment in a timely manner. Everything is left clean and in good order. I highly recommend them.

Conrad Oswald

Good service. Quick, on time, friendly and clean. Couldn't ask for more.

Kim Summers

The entire experience was top-rate, starting with David calling me in advance of his arrival. He was very courteous and professional. His work was thorough and efficient. David took the time to ensure that any questions were completely answered.

Renae Coles

They always do a great job! Even taking the time to explain everything going on and answering any questions i may have. Very professional. Kim esp was great! Marv came today to try and figure out the problem with my furnace. He did a great job finding the problem very quickly and explained everything very well so i knew what was happening.

Anson Jaynes

The technician saw my furnace and immediately identified the problem and showed me so I would understand. The consultant, Jeff, thoroughly explained my options and allowed us to make an informed decision. No hard close sales techniques involved. The install team was prompt with the removal and reinstall of equipment. They invited my questions and provided meaningful answers. Afterward we found our house was more uniformly heated than it had been since we built it 15 years ago. No one needs a surprise like this right after Christmas but if it happens Schaafsma will treat you well!

Kasey Morden

Beware. Dishonest. Will do anything for $. Sell you what you don’t need and over charge for it. Some of the techs were nice but upper management was shady and unreasonable. Karma.

Karen Coy

My air conditioner was installed yesterday within 2 days of my initial call to them. The service people we’re excellent and finished ahead of time. They cleaned up everything and I love my new AC it’s so much more efficient. I would definitely recommend them for any work you need done.

Beth Brink

Lukas was here to do a PM on our AC and did a fabulous job. Always have polite, courteous service from Schaafsma and we couldn't be happier with their service.

David Pimental

Outstanding service - I have been a customer for many years and the team is always professional and very helpful. They always answer the phone with a "smile" and their service team is extremely professional. They replaced a water heater this time and left the installation spotless.

Brian & Theresia Tweedale

Very satisfied with all aspects of Schaafsma Heating and Cooling from promptly scheduling, pricing, technician professionalism and the actual repair of our furnace and central air conditioner. We are repeat customers and will definitely call on Schaafsma Heating and Cooling again!

Alicia Urbane

Pat is always been professional and willing to explain what he is doing in the maintenance process. He is a valuable employee. It will be a sad day at Schaafsma Heating when he retires. I tell friends and co-worker to call Schaafsma Heating when they complain about there heating company. I tell them to ask for Pat to come and service there furnaces. I looking forward to call Schaafsma Heating for my furture furnace needs. Thank you...

Cheryl Bowie

Dave was early, friendly and did a great job.

Jane Zwart

The price for our new a/c and furnace struck us as pretty standard, but the service stood out as exceptional.

Ervin Skop

Marvin was a complete professional. Knew exactly what he was doing and got the job done as quick as he could. Top notch service.

Christa Folkert

The entire staff at Schaafsma was wonderful! The workers within our home were polite, incredibly nice and very careful not to disturb the floors or anything else. They took their time to answer phone calls and by questions. The entire process was quick. Extremely good quality.

Phil Elburn

Did a great job. Thank you!

sally johnson

We are very happy with Schaafsma Heating and Cooling customer service. The installation of our new furnace went very well. The staff seemed very knowledgeable and helpful. We are very happy!

Dan Valdez

Worker showed up on time and was very courteous. He took a bunch of pictures, wrote down some model numbers and we discussed a tentative plan. Expecting a quote within a day or two. Will update after repairs to my boiler have been completed but so far they have been great.

Daniel Adams

They came out on short notice and knew exactly what was wrong with my old furnace. They charged a reasonable rate and took care of the issue quickly. When I get a new furnace I will be going to them as this experience just made me a customer for life!

Christy Saniga

Juan was able to figure out and fix our boiler system after another company said the parts were not available anymore. Communication was excellent! Highly recommend!!!

Dave Blatti

The rep was very helpful with the thermostat operation and professional in providing his maintenance services. He was good at explaining things and very prompt with his visit report.

lisa mcneilley

Great customer service and helpful, friendly staff. When the air conditioning unit they installed didn't work they gave us window units and worked with the factory rep to get us a new one. Unexpected dedication to customers.

Melanie Hadlock

Dave and Juan arrived right when they said they would and were very professional. Dave videoed a nest they found in our ac unit and gave us tips on how to avoid another one in the future. Very appreciative of the guys and would highly recommend Schfaasma!

Erin Mulchay

I’ve had schaafsma service both my central air and furnace ever since I moved in 3 years ago. Excellent customer service, always on time and thorough cleaning and checking. You can always rely on schaafsma! I highly recommend for your heating and cooling needs.

Barb Post

I had a problem with my air conditioning. The earliest they could get someone over was the next day. I asked if they would be able to come sooner and when an opening came, they did! They were able to repair the unit and we were back to being cool again. Wonderful experience and thankful for their prompt attention!

Legit49er .

This was a new central a/c installation for one of my rental units. The crew arrived on time, introduced themselves, were courteous, walked me thru the day's plans and got my input on necessary details. A couple times during the day they updated me on their progress, gave me an end of the day report and cleaned up after themselves. Schaafsma people have always impressed me with their courtesy, technical skill levels and professionalism. Today's crew was no different.

Joe Guy

I've never felt more secure about a big purchase. The receptionist was empathetic from the get-go. Maintenance team was very honest and thorough in explaining how my old furnace needed replacement with video evidence, then showed me personally. A salesperson was at my door in less than one hour after maintence left my home. Jeff Nelson from sales was upfront with prices, walked me through financing in less than 10 minutes, filled out all of my rebate paperwork and even walked me through all that I would need installed. He complemented the duct work among other things left from the old system which wouldn't need to be replaced and saved me a ton of money. I purchased my new furnace in less than 2 hours from the time I made the original service call. Schaafsma was out the next day to install. I've never had a sales experience for any product go this well and I'm not a lucky person. I've already recommended them and will have them install a new water heater when the time comes.

Crystal Ibarra

Marv is very knowledgeable, professional, and patient. He explained everything that needed to be done in detail during the inspection. I will be calling them again soon, to do the work that is needed. I would recommend them to anyone. :) Very happy with my service.

Michelle Hoopman

Great service! Juan was very good at explaining the issue I was having with my furnace. He even sent me "Before" and "After" videos of the repair. I bought my condo 2.5 years ago and reached out to Schaafsma because they installed the furnace. I definitely will use them again.

Pedro Morales

Always do a great job! Thank you.

Sandra Hermann

Installation of A/C and furnace. Guys did a super job in very tight area. Very efficient and personable. Left no mess. Very very satisfied.

Katie Dubiel

Dave was very friendly and informative about the furnace and any questions I had.

Karen Murphy

Great service and affordable.

William Meerhof

The Schaafsma guys provided excellent service, friendly and courteous. We had an improved filter installed and the ducts cleaned and sealed. They even repaired some existing duct problems that no none caught before. They explained what they were doing as they went. We're very satisfied with their work. After the duct sealing they provided clear before/after documentation so we could see the results. We will use this company again. Highly recommended.

Chris De Man

Excellent service. On time. Clean. Friendly. Good advice with no heavy sales pitch.

Cheryl Haines

We had a whole house generator installed and are Very Pleased with our experience with Schaafsma. They are very knowledgeable in what they do and very helpful with their suggestions. We would certainly recommend them for all your heating and cooling needs.

Barb Palmer

We've been using Schaafsma for the past 15 years since we bought a new furnace from them. Had a issue with the furnace during the bad cold spell and they came out immediately. A part was needed and ordered and they proceeded to fix the problem immediately. Thanks to David who explained everything he was doing. Very friendly but also professional. Would highly recommend Schaafsma!

Timothy Putman

Returned home on a Sunday evening to find the temperature in our house at 51 and falling, with outside temps in the teens. After checking some simple solutions, I called Schaafsma on Monday afternoon. A professional, courteous repair team was at our house within an hour. When it was clear that we needed to replace our 25+ year old furnace, salesman Greg was out to our house immediately, and worked into the evening to prepare our quote and schedule our installation. Another great team showed up the next morning, and within 24 hours of my first call we had heat from our new, high efficiency furnace. Very friendly and professional from first call through installation, and they understood that getting our heat back on was a priority for our family.

Sarah Leitz

Great sales folks. Ran into a small issue with a loud pump, but everything was sorted and is working great!

Joseph Howell

Had a great experience with Adan O, one of their technicians. Finally resolved a complicated issue I was having with the blower in my furnace. Identified the problem quickly, fixed the problem quickly. This was the only other company that was able to resolve my issue. Tried two others in the area. Would do business again with them.

Gary Conn

Very professional good knowledge of products and very business oriented.

Joel McGarvey

Shoddy installation by a so-called "professional" led to years of small issues and frustration. The tech from Schaafsma was able to diagnose the issue and repair the problem in short order. We learned a great lesson, but expensive lesson. Call a company with years of experience and recognition in the industry. I'd say, "Call Schaafsma.

Cathy Byerly

Schaafsma Heating and cooling has done all of my heating and cooling work over the past five years. They installed a new furnace with a humidifier and air scrubber, a new hot water heater and a new central air conditioner, new thermostat and a carbon dioxide monitor. they are quick to come for any concerns and maintain all my equipment in a timely manner. Everything is left clean and in good order. I highly recommend them.

Paula Raymond

Always friendly and easy to work with.

Renae Coles

They always do a great job! Even taking the time to explain everything going on and answering any questions i may have. Very professional. Kim esp was great! Marv came today to try and figure out the problem with my furnace. He did a great job finding the problem very quickly and explained everything very well so i knew what was happening.

Anson Jaynes

The technician saw my furnace and immediately identified the problem and showed me so I would understand. The consultant, Jeff, thoroughly explained my options and allowed us to make an informed decision. No hard close sales techniques involved. The install team was prompt with the removal and reinstall of equipment. They invited my questions and provided meaningful answers. Afterward we found our house was more uniformly heated than it had been since we built it 15 years ago. No one needs a surprise like this right after Christmas but if it happens Schaafsma will treat you well!

Kasey Morden

Beware. Dishonest. Will do anything for $. Sell you what you don’t need and over charge for it. Some of the techs were nice but upper management was shady and unreasonable. Karma.

Karen Coy

My air conditioner was installed yesterday within 2 days of my initial call to them. The service people we’re excellent and finished ahead of time. They cleaned up everything and I love my new AC it’s so much more efficient. I would definitely recommend them for any work you need done.

Beth Brink

Lukas was here to do a PM on our AC and did a fabulous job. Always have polite, courteous service from Schaafsma and we couldn't be happier with their service.

David Pimental

Outstanding service - I have been a customer for many years and the team is always professional and very helpful. They always answer the phone with a "smile" and their service team is extremely professional. They replaced a water heater this time and left the installation spotless.

Brian & Theresia Tweedale

Very satisfied with all aspects of Schaafsma Heating and Cooling from promptly scheduling, pricing, technician professionalism and the actual repair of our furnace and central air conditioner. We are repeat customers and will definitely call on Schaafsma Heating and Cooling again!

Alicia Urbane

Pat is always been professional and willing to explain what he is doing in the maintenance process. He is a valuable employee. It will be a sad day at Schaafsma Heating when he retires. I tell friends and co-worker to call Schaafsma Heating when they complain about there heating company. I tell them to ask for Pat to come and service there furnaces. I looking forward to call Schaafsma Heating for my furture furnace needs. Thank you...

Cheryl Bowie

Dave was early, friendly and did a great job.

Jane Zwart

The price for our new a/c and furnace struck us as pretty standard, but the service stood out as exceptional.

Christa Folkert

The entire staff at Schaafsma was wonderful! The workers within our home were polite, incredibly nice and very careful not to disturb the floors or anything else. They took their time to answer phone calls and by questions. The entire process was quick. Extremely good quality.

Erin Gaynier

Determined to find a solution to fix our problem, courteous of our home and efficient.

Daniel Adams

They came out on short notice and knew exactly what was wrong with my old furnace. They charged a reasonable rate and took care of the issue quickly. When I get a new furnace I will be going to them as this experience just made me a customer for life!

Christy Saniga

Juan was able to figure out and fix our boiler system after another company said the parts were not available anymore. Communication was excellent! Highly recommend!!!

Dave Blatti

The rep was very helpful with the thermostat operation and professional in providing his maintenance services. He was good at explaining things and very prompt with his visit report.

lisa mcneilley

Great customer service and helpful, friendly staff. When the air conditioning unit they installed didn't work they gave us window units and worked with the factory rep to get us a new one. Unexpected dedication to customers.

Melanie Hadlock

Dave and Juan arrived right when they said they would and were very professional. Dave videoed a nest they found in our ac unit and gave us tips on how to avoid another one in the future. Very appreciative of the guys and would highly recommend Schfaasma!

Legit49er

This was a new central a/c installation for one of my rental units. The crew arrived on time, introduced themselves, were courteous, walked me thru the day's plans and got my input on necessary details. A couple times during the day they updated me on their progress, gave me an end of the day report and cleaned up after themselves. Schaafsma people have always impressed me with their courtesy, technical skill levels and professionalism. Today's crew was no different.

Joe Guy

I've never felt more secure about a big purchase. The receptionist was empathetic from the get-go. Maintenance team was very honest and thorough in explaining how my old furnace needed replacement with video evidence, then showed me personally. A salesperson was at my door in less than one hour after maintence left my home. Jeff Nelson from sales was upfront with prices, walked me through financing in less than 10 minutes, filled out all of my rebate paperwork and even walked me through all that I would need installed. He complemented the duct work among other things left from the old system which wouldn't need to be replaced and saved me a ton of money. I purchased my new furnace in less than 2 hours from the time I made the original service call. Schaafsma was out the next day to install. I've never had a sales experience for any product go this well and I'm not a lucky person. I've already recommended them and will have them install a new water heater when the time comes.

Michelle Hoopman

Great service! Juan was very good at explaining the issue I was having with my furnace. He even sent me "Before" and "After" videos of the repair. I bought my condo 2.5 years ago and reached out to Schaafsma because they installed the furnace. I definitely will use them again.

Pedro Morales

Always do a great job! Thank you.

Cheryl Haines

We had a whole house generator installed and are Very Pleased with our experience with Schaafsma. They are very knowledgeable in what they do and very helpful with their suggestions. We would certainly recommend them for all your heating and cooling needs.

Barb Palmer

We've been using Schaafsma for the past 15 years since we bought a new furnace from them. Had a issue with the furnace during the bad cold spell and they came out immediately. A part was needed and ordered and they proceeded to fix the problem immediately. Thanks to David who explained everything he was doing. Very friendly but also professional. Would highly recommend Schaafsma!

Timothy Putman

Returned home on a Sunday evening to find the temperature in our house at 51 and falling, with outside temps in the teens. After checking some simple solutions, I called Schaafsma on Monday afternoon. A professional, courteous repair team was at our house within an hour. When it was clear that we needed to replace our 25+ year old furnace, salesman Greg was out to our house immediately, and worked into the evening to prepare our quote and schedule our installation. Another great team showed up the next morning, and within 24 hours of my first call we had heat from our new, high efficiency furnace. Very friendly and professional from first call through installation, and they understood that getting our heat back on was a priority for our family.

Gary Conn

Very professional good knowledge of products and very business oriented.