I never write reviews, but feel compelled to do so based upon my experience with SERVPRO. I did not have any work performed by them, so I cannot attest to the quality of their work.
I scheduled an appointment on Wednesday 9/11 to have a representative come to my home for a mold remediation estimate. The appointment was scheduled for 9/13 @10:30. I did not receive a confirmation call, but did not think anything of it. I waited around for a half-hour before calling to check and see if someone was still coming to my home.
I called and spoke with Dave (I believe that was his name). He is one of the project managers for the Milton/Braintree branch. I explained to him the situation and asked if someone was still coming. He asked who I spoke with. Unfortunately, I have spoken to multiple companies and couldn't remember exactly who I had set the appointment with. He checked his schedule and said that there was nothing on his schedule. He then explained that the woman who typically does the scheduling is on vacation, and whomever I spoke with probably forgot to enter it in the system. He never apologized for the inconvenience his company had caused or tried to own up to the mistake. He asked if I wanted to schedule another appointment. I told him that I did not want to schedule an appointment because this was a poor representation of his company, and I did not want to move forward with them. The man's response was "whatever" and he hung up the phone.
This company deals with mold remediation, which is a very sensitive issue. SERVPRO is a big company, so this review probably won't mean a thing to them because business will go on as usual. This is typical behavior of bigger companies. They show a complete lack of concern for customers because they know the next job is right around the corner. I would strongly recommend looking for another company if you want a company that genuinely cares about their customers.