EDIT: Highly recommend. The lady I originally spoke to when setting the appointment (Hind) called me afterwards to check on why the inspector and I weren’t able to connect. After explaining the situation she offered to send someone out later in the day to make it right, something I am VERY appreciative of. The team came and were very efficient in getting the flue clean and did a great job with the video inspection making sure to take pictures and show me what was going on inside the flue. Afterwards, Hind called to check up on how it went. Everyone is very polite and knowledgeable, and I really appreciated their customer service. I might end up getting potential repairs done through them as well!
ORIGINAL: I used their online form to set up an appointment and they promptly got back to me through email which was appreciated. We set up a date and they said they’d get here between 10am and noon. I arranged to stayed home from work for that day.
Day of I got a text around 9am saying they’d be here in an hour. I got a call around 10am when they supposedly got here, but I missed it since my phone was on silent. At 10:15am I called back to see where the inspector was, but was told he’s already on his way to another job since he’s a busy man and works in tight timeframes (probably should build a time buffer). I told them that no one knocked on the door and I only had one missed call. They had my address and the inspector could have at least tried to knock or call a second time.
In the end, they offered to schedule for another day, but I decided not to.