Reviews of Green Dog Chem-Dry Carpet Cleaning (Cleaning Company)

Julie Hile

The technician was great. Friendly and has a very humorous personality. The rugs have never looked so good! I was impressed with the various steps taken to achieve customer satisfaction. The various cleaning steps were explained to me before I contracted with Green Dog Chem-Dry. This is my first experience with this customer information and it was helpful in making a decision. The cost seemed fair and reasonable. The rugs were dry in 2 1/2 hours. I will definitely hire them again. In addition, I had hired a different company and they cancelled at the last minute. When I called Green Dog, they immediately said they would help and arrive in a few hours and call before arriving. How can a customer get better help than that---- no waiting for days. The owner knows how to run a business. The techs name was David,you are great!

Gabriel Lopez

Great service! I will definitely use them again. The cost was more than I was expecting to spend, but it was worth it. Brian and Dave did an excellent job. They communicated well with me at all times, and during every step of the way. They even cleaned an aerial carpet I had and offered me a good price on that. They also gave me good advise about how to extend the life of my carpets. I will be using them again in the future.

Eileen Lissak

This Chem-Dry was awsome from beginning to end! Everyone on the phone that I spoke with was helpful and pleasant. The guys were prompt, efficient, and friendly. I would highly recommend without a doubt...

Mary

I have been using this company for several years and have never been disappointed. They are courteous, professional, and always do an outstanding job.

Heather Cameron

Rep. Nash was amazing in his professionalism with the work today. My grandchildren are allergic to two kittens, where I had to keep locked up in my office until we could find homes. I was in a hurry & had to leave- even though I was rushing him- Nash was poised in explaining the procedure & showing the urine marks I could not see. He made sure room was sanitized and clean and clear including the wall for my grandchildren to return . They did a remarkable job! Very clean & I was so impressed with Nash’s manners. Respectfully, Heather Cameron

Mike Clark

timely, organized, and did a very good job at a fair price.

Heather Wurzer

Very pleased with the exceptional customer service and work we received from Nash and Anthony today... they made our older ivory carpeting and berber carpeting look much better then we had expected. Also, there's no lingering synthetic smell, something we really wanted to avoid. We will certainly be using Green Dog for future cleanings.

Ashley Harmon

Had some milk stains on my sofa that were hard to the touch and these guys made it feel like new! They were so pleasant and friendly. We will definitely be using this company for future cleaning needs and highly recommend!

Michele Bowman

Great service and they were able to schedule me very quickly!

Cheryle Brown

Very professional service! Very informative. Nash explained the process, the materials used and offered recommendations. My carpet and furniture look great and there is a pleasant aroma from the materials used. I will definitely share my experience and encourage others to use Green Dog Chem-Dry. I am a very satisfied customer and the price was great! The two gentlemen who performed the work are wonderful!

Rowell Jao

I have a complaint regarding the customer service named Lisa from over the phone on 12/28/18. I called to schedule a redo cleaning and I was asking questions regarding the website information on the product/machines they used. Lisa then asked me "why did you not call the next day if you had an issue? Why did you wait a week later?" etc. I gave my explanation that the technician that came in to do my cleaning said to wait 10 days for everything to settle and smell to go away. Then she says "I'm confused why you would wait so long, you had cleaning done on the 21st why didn't you just call the 22nd with the issue." For customer service, I didn't feel like I was being treated right with questions like that. It was close to the holidays, I was out of town, I did everything right that was instructed from the technician. And if I'm right, there is a 30 day satisfaction guarantee, why would I HAVE to call the next day? Why is that being emphasized to me over the phone? This person Lisa kept saying things like we haven't rescheduled the cleaning yet, when earlier we did, so I reconfirmed the date/time. Then later she says the same thing. I tell her I don't feel I'm being treated right right now over the phone, and she tells me that I shouldn't be telling her how to do her job as a customer service. I'm mind blown! This will definitely be on multiple reviews regarding Lisa as the company's customer service representative! It seemed like I had to keep repeating myself in answering her questions, because she would also say "I'm confused why didn't you do this and that". I also wanted to ask some questions about their product/equipment, and she goes "why didn't you ask the technician while they were there?" I explained that I don't know all their equipment and procedures they use, why can't she answer this question for me? It's about their products/equipment after looking through their website that I had additional questions on. When this Lisa kept trying to argue with me, I finally decided that this customer service representative is incompetent, so I asked to speak to someone else who can better help me. I made sure to confirm my appointment with another representative and I also was able to get some questions answered properly finally. I hope the manager/supervisor reads this and gets back to me. If Lisa has been in the company long and handling customer service the way she did with me on a regular basis, then that is not good at all! I hope they train her better. Now about my experience with the cleaning. It took the technicians (2 people) 45 minutes to clean my home's carpet. I had the living room, 2 bedrooms, hallway, and 2 flights of stairs done. I thought it was very fast! So I was concerned about the effectiveness of their product. I foster dogs and there are some carpet areas that has urine smell that I could not get rid of on my own, hence the reason I called them to do the job. Unfortunately, I've had to call them to come in a 2nd time to do the areas that still did not smell good compared to other carpet areas. Just to note, I did purchase for them to use their PURT product on those urine areas. The smell of their product isn't harsh, I do like how it smells. But I do notice the carpet feels "crunchy" after it dries. I don't know if this is normal, I was expecting it to feel soft. The main technician did a good job explaining things to me on what they were doing and gave tips on after care. For the most part I was trusting on their product working, but I did have some doubts on some problem areas - which they will be coming back to redo. Hopefully it'll work this time. Overall, I like the idea of their product and would probably recommend them for normal carpet cleaning. Will update on their redo cleaning later!

Britt Hill

Great service - On time, polite and professional, and the carpets look great. No high-pressure upsells, reasonable fees for spot treatments, felt like I got a solid value for the service rendered. Will definitely use them again for carpet cleaning!

Jerome Seetram

Chem Dry technician David was outstanding at his work and customer service. Helped me to understand all work to be performed and the benifits of it all. He was prompt and swift with his duties. Chem Dry will remain a company that my household will continue to use.

Debbie Kula

Nash and Anthony arrived within the scheduled appointment time frame. Nash was very thorough going through all of the rooms and finding pet stains I did not even know we had. He was very knowledgeable about the various cleaning products the company used and how they work, and how different kinds of stains and odors would react to the products.They pre spotted and moved furniture and other items as needed. When they left, the carpet looked like new! It also did not take a real long time to dry. I was so impressed by how polite and personable both Nash and Anthony were as well. I would highly recommend Green Dog Chem-Dry Carpet Cleaning Company, and I will ask for Nash and Anthony the next time I need my carpet cleaned.

Pat Fisher

My rugs look new!!! They are so clean... David did a fabulous professional job for me. Highly recommend your service AAA+++. Will definetly have your service again. Thank you so much!

Bo Song

In early July my townhouse got carpet cleaned by Green Dog Chem-Dry. I paid $290 for the service. Overall, it was fine except 2 stains in my basement. The two stains were the size of a quarter before cleaning; after cleaning, they become the size of a basketball. Since I am selling the house, my realtor told me that I have to change new carpet since the 2nd round of cleaning did not make things any better. Chem-Dry offered $100 refund; however, it costs me $1400 to replace my carpet.

Fox Mountain Property Inspections

Nash came out today to clean the carpet in our office, which is a VERY dog-friendly place to work. Having three large dogs had taken its toll on the carpets and rugs, and Nash took plenty of time to explain all the options and help me choose the best one. I felt like he had our best interests at heart the whole time instead of arriving with a one-size fits all solution. Totally recommend these guys. Thank you Nash!

Linda Blumenauer

They always do a great job!

beverly long

Such a great job! Anthony did amazing!

Ellen Smith

They were on time, explained things clearly, and were very quick and careful.

Tyler Robey

My carpets look absolutely wonderful. Would suggest to everyone. Definitely a Holy $&!* Kind of moment

Mary Woolsey

I have been using Green dog Chem-Dry carpet cleaning for some time now. I would not use any of the other companies who advertise that they clean the carpet - since I have tried many in the past and found that Chem-Dry did the best job. Nash has been our "supervisor" for several cleanings, and I would request that he be the one assigned - he has always done an excellent job, and is a joy to have come into one's home to do a job. BRAVO to Chem-Dry....the best carpet cleaning company.

Maribeth Southworth

Scott Paschall made our day by arranging to come earlier on the schedule than planned and providing such efficient and courteous service. From making our 'reservation' to completion of the job, our experience was an A++++ with extra credit. Thank you for making our Mom's Persian rugs come alive again!

Andrew Peet

My wife called here the day after our beloved dog bled out on our carpets and had to be euthanized. After calling these guys and other places she realized same-day service wasn't an option. Being distraught, she had me call back and the phone was answered by an older sounding woman. She asked for my zip code, then obnoxiously told me I had already called them. When I relayed this to my wife this gem of a person hangs up on me. They might be good at cleaning carpets, but I'll never know because their office staff has not even a rudimentary grasp of how to provide customer service.

S Vail

Very good job...I would use them again.

Heidi Bodenheimer

Very professional and customer service was outstanding!

Sue Wade

Their PURT treatment really did remove the urine smell. And they returned to retreat without a big hassle.

Kim Steel

Scott and Nash were Very Professional they came in and told me exactly what they needed to do to get the carpet cleaned and OMG!! They did a fantastic job the carpet looks absolutely amazing. The Carpet looks....Brand. new!!

Patty Widerman

Great service, always reliable and have used them multiple times. Will keep using them in the future! Thank you!!!

Cassie Goodman

These guys are amazing and have fantastic customer service. They did a move out clean for me, and when my landlord insisted that it be re-done, they did not hesitate.

Mandy Leiter

The bedroom floors look like new. I’ve used this company 3 times - they do great work without leaving your floors soaking wet. Highly recommend!

Deborah Stollery

Prompt, friendly, efficient, informed and prepared...and fast! My carpets were cleaned and my dog loved on all in less time than it took me to move things for them to clean! Can't beat that!

Brooke Faulkner

The guys did a great job! Will use again for sure! They were even mindful of my cat :-)