Reviews of Baltimore Home Cleaning (Cleaning Company)

Douglas Pinto

Very good cleaning service. Professional and reliable. I definitely recommend them!

Jennie Bissell

Such a thorough clean! Our house feels so fresh now, made a huge difference.

Kara

The staff are very professional. My house is very clean and smells great. Thank you!

Aziza Murphy

Everything was so clean and organized l. It exceeded my expectations for sure

Shawna Logue

Completely unacceptable customer service. I was told they would arrive at 9 am, and at 9:45, I called to cancel. They advised me that it was a window, not an appointment, and that I would be charged the full cost of the cleaning service without any work being done. No attempt was made to work with me. The moment I pointed out my frustration with their lateness, the representative told me about the full cancellation fee. Nothing in their email to me said anything about the time being a window. It mentioned the cancellation fee--which is ridiculously high--but not that it applied even when it was due to the company's failure to provide the promised service. I have not been this unhappy with a company in a long time. I was charged for nothing and given horrendous customer service. I hope this review prevents others from dealing with the customer-last experience I had with Baltimore Home Cleaning.

Mina Wender

I was not at home but was so pleasantly surprised by what I saw when I got home. Three cheers!

Andrew Kim

Very thorough, courteous, and professional. Very satisfied, will continue to use their service!

Nevaya 1207

My mom, Shannon works here. Shes awsome, hi mom, love you. Great business.

Author Lia Mack

Love this team! Always a wonderful attitude. Very pet friendly. Leaves my house all sparkle and shine, every time! On time, prompt service. Easy to communicate both in-person and online when scheduling. Would recommend!!!!

Tosin Odutola

My experience with Baltimore home cleaning service was excellent. The representative I spoke with Chris was very professional in the beginning when I called about rates, and how their service worked. I requested a 30 minute call prior to coming the day of cleaning which was honored. The individuals that cleaned my apartment for move out were phenomenal, efficient, and very expedient. I’m very pleased with Baltimore Home Cleaning service and plan to use them in the future.

Jai Amin

Baltimore home cleaning is the most flexible cleaning service I've used. James understood my every need and developed a plan that fits within my budget and my wife loves it! They're very professional and very accomodating. Great experience!

Ashlee Smith

The cleaning was very thorough and they came in under budget!

matt klevisha

10/10 would recommend

Tavon ThaGod

Great job cleaning the home with the allotment of time provided.would definitely use this company again for future services if needed

Afia Jabian

Shannon and Destinee were great. Everything was done nicely and on time.

sophie petit

I receive monthly house cleaning services and move-in cleaning services for the house I rent. The house is always spotless - I really don't know how they do it! Great service; great customer service from the very friendly and accommodating staff; affordable prices. Worth every penny - I will recommend to anyone!

Lauren Maier

I had a great experience!! I was able to choose the level of service my home needed and book online and was impressed with the super friendly and helpful staff who did an amazing job.

Douglas Pinto

Very good cleaning service. Professional and reliable. I definitely recommend them!

Kara

The staff are very professional. My house is very clean and smells great. Thank you!

Aziza Murphy

Everything was so clean and organized l. It exceeded my expectations for sure

Shawna Logue

Completely unacceptable customer service. I was told they would arrive at 9 am, and at 9:45, I called to cancel. They advised me that it was a window, not an appointment, and that I would be charged the full cost of the cleaning service without any work being done. No attempt was made to work with me. The moment I pointed out my frustration with their lateness, the representative told me about the full cancellation fee. Nothing in their email to me said anything about the time being a window. It mentioned the cancellation fee--which is ridiculously high--but not that it applied even when it was due to the company's failure to provide the promised service. I have not been this unhappy with a company in a long time. I was charged for nothing and given horrendous customer service. I hope this review prevents others from dealing with the customer-last experience I had with Baltimore Home Cleaning.

Mina Wender

I was not at home but was so pleasantly surprised by what I saw when I got home. Three cheers!

Andrew Kim

Very thorough, courteous, and professional. Very satisfied, will continue to use their service!

Shannon Rogers

My mom, Shannon works here. Shes awsome, hi mom, love you. Great business.

Author Lia Mack

Love this team! Always a wonderful attitude. Very pet friendly. Leaves my house all sparkle and shine, every time! On time, prompt service. Easy to communicate both in-person and online when scheduling. Would recommend!!!!

Tosin Odutola

My experience with Baltimore home cleaning service was excellent. The representative I spoke with Chris was very professional in the beginning when I called about rates, and how their service worked. I requested a 30 minute call prior to coming the day of cleaning which was honored. The individuals that cleaned my apartment for move out were phenomenal, efficient, and very expedient. I’m very pleased with Baltimore Home Cleaning service and plan to use them in the future.

Jai Amin

Baltimore home cleaning is the most flexible cleaning service I've used. James understood my every need and developed a plan that fits within my budget and my wife loves it! They're very professional and very accomodating. Great experience!

Ashlee Smith

The cleaning was very thorough and they came in under budget!

matt klevisha

10/10 would recommend

Tavon ThaGod

Great job cleaning the home with the allotment of time provided.would definitely use this company again for future services if needed

sophie petit

I receive monthly house cleaning services and move-in cleaning services for the house I rent. The house is always spotless - I really don't know how they do it! Great service; great customer service from the very friendly and accommodating staff; affordable prices. Worth every penny - I will recommend to anyone!

Lauren Maier

I had a great experience!! I was able to choose the level of service my home needed and book online and was impressed with the super friendly and helpful staff who did an amazing job.

Richard Kamenitzer

Great. Rew. Neat, efficient, took directions accurately and attentively. They were careful and courteous.

Michael 1980

They were on time friendly and professional

Elliott Wakefield

They missed a few things when they first came by, and then sent a second cleaner the next day to finish up (at no extra charge), and now everything looks great. Thanks!

William Jones

The house cleaning was very thorough and i was very pleased with the results.

Jeff Schanberger

One of the most professional cleaners I have used. Showed up early, which is absolutely unheard of. Very professional, friendly, and very very affordable. Would recommend to friends and family in a heartbeat.

Matthew Rappaport

Cleaners were quick and thorough. BHC was easy to work with too. I had a schedule conflict and rescheduling was a breeze. Nothing more you could ask for!

Caroline Glass

BHC was able to come clean my home on very short notice. It was easy to book online, and they showed up within the allotted timeframe. They had no problem navigating my 3 (overly friendly) dogs and tackled a bathroom that had been left extremely dirty by a tenant. I highly recommend and will be using them again when I need a deep clean.

Cora McKenzie

Excellent!

chris hornung

Professional and polite team. They do exceptional work! Will use them again and highly recommend.

Missy Cochran

BHC has done a consistently thorough job on our home (where six of us and a dog make lots of messes. They have never missed a cleaning and are very reliable. I am very grateful for their excellent work.

Karen Joseph

Easy to schedule, fair pricing, the staff is friendly and very professional! Would highly recommend!

Sheila Cornelius

Kind women cleaning my place as I worked. They did it quickly and smoothly. Very impressed with how they left my place. Thank you very much!

S Kolangara

very professional

Vanessa Martin

The team was great! Everything was spotless. It was so nice to have a nice, clean home for all of my guests.

John Kerr

Easy to book. Did a great job of cleaning post renovation home.

Nina Xu

Shannon did an amazing job as always and went above and beyond!

Jason Morstein

We have used several cleaning companies for our home. Not only is Baltimore Home Cleaning respectful, thorough, on time, and great with our sweet dog, they also fulfill our requests. Contact us when they’re on their way and are very affordable! Highly recommended.

Richard Kamenitzer

Great. Neat, efficient, took directions accurately and attentively. They were careful and courteous.

Michael 1980

They were on time friendly and professional

Elliott Wakefield

They missed a few things when they first came by, and then sent a second cleaner the next day to finish up (at no extra charge), and now everything looks great. Thanks!

William Jones

The house cleaning was very thorough and i was very pleased with the results.

Jeff Schanberger

One of the most professional cleaners I have used. Showed up early, which is absolutely unheard of. Very professional, friendly, and very very affordable. Would recommend to friends and family in a heartbeat.

Cora McKenzie

Excellent!

chris hornung

Professional and polite team. They do exceptional work! Will use them again and highly recommend.

Missy Cochran

BHC has done a consistently thorough job on our home (where six of us and a dog make lots of messes. They have never missed a cleaning and are very reliable. I am very grateful for their excellent work.

Karen Joseph

Easy to schedule, fair pricing, the staff is friendly and very professional! Would highly recommend!

S Kolangara

very professional

Vanessa Martin

The team was great! Everything was spotless. It was so nice to have a nice, clean home for all of my guests.

John Kerr

Easy to book. Did a great job of cleaning post renovation home.

Jason Morstein

We have used several cleaning companies for our home. Not only is Baltimore Home Cleaning respectful, thorough, on time, and great with our sweet dog, they also fulfill our requests. Contact us when they’re on their way and are very affordable! Highly recommended.

Steve Backes

We're extremely happy with Baltimore Home Cleaning. We purchased the "move in" service and were able to schedule a cleaning within less than a week of the initial request. The house was exceptionally clean and they even replaced a broken light bulb in our refrigerator.

Alison VanDeursen

Our house was not easy to clean-cut it's cluttered, disorganized and had been neglected for far too long (yeah, it was dirty). Shannon and her partner were very gracious and did a great job in a challenging environment! We will be using them again, for sure!

Sarah Young

After another cleaning service canceled, I was in a bit of a crunch. Thank goodness for Baltimore Home Cleaning! Getting my apartment cleaned couldn't have been more painless. I was able to book the appointment online which is a huge plus for me. I live in an apartment building, so I left the key at the front desk and came home to a sparkling clean home. I will definitely be a repeat customer.

Katie Cikatz

I came home to spotless floors... I was very impressed and happy!

Mario Brandhorst

Used Baltimore Home Cleaning a couple times now and they've always done a great job. They have a super easy to use booking system, good customer service and arrive on time.

Zinitha Johnson

I would definitely use them again!

Carolyn Stolte

I asked for the $300 deep clean. There was a significant amount of things missed the first time and I took pictures and let the management know. They kindly responded and sent another team today. The second team did a significantly better job but still missed a large part of the dusting spots and clearly did not “polish my furniture” or “dust all decorations” like they said they would, and I paid for with the deep clean. Update: They did kindly give me a $300 gift card to use towards their company should I choose to use them again. They were also very apologetic.

Serena Rodriguez

Michael and Destinee completed a move in cleaning of my place and they were very thorough. I love that they did not use any harsh products all products that were not too strong.

Alexander Higdon

Outstanding service! My bathroom looked cleaner than when I moved in. Highly recommend to anyone in the area. Great flexibility for scheduling, kind, and trustworthy!

Steve Backes

We're extremely happy with Baltimore Home Cleaning. We purchased the "move in" service and were able to schedule a cleaning within less than a week of the initial request. The house was exceptionally clean and they even replaced a broken light bulb in our refrigerator.

Julie Uwimana

Easy to schedule but the company does a shotty job, particularly for the price. I had a standard cleaning with fans skipped, a tub still dirty and floors and counters still with dried milk on them (we have kids). Plus, they dont actually mop. They spray the floor with a spray bottle and move it around with a dry flat broom. Cutsomer service reached out once and offered to reclean problem areas and then stopped responding after I asked for a refund. Defintely would not reccomend.

Sarah Young

After another cleaning service canceled, I was in a bit of a crunch. Thank goodness for Baltimore Home Cleaning! Getting my apartment cleaned couldn't have been more painless. I was able to book the appointment online which is a huge plus for me. I live in an apartment building, so I left the key at the front desk and came home to a sparkling clean home. I will definitely be a repeat customer.

Katie Cikatz

I came home to spotless floors... I was very impressed and happy!

Zinitha Johnson

I would definitely use them again!

Serena Rodriguez

Michael and Destinee completed a move in cleaning of my place and they were very thorough. I love that they did not use any harsh products all products that were not too strong.

Alexander Higdon

Outstanding service! My bathroom looked cleaner than when I moved in. Highly recommend to anyone in the area. Great flexibility for scheduling, kind, and trustworthy!

Stuart Diamant-Cohen

Good cleaning at great price!

Liz Peters

They do a great job! Very punctual, professional, and they work around you.

Kirstin Ramsay

We tried several services and this is the best in the area. Easy online scheduling. Always on time. Everyone who has come has been friendly and professional. Our house always looks great after the cleaning!

Ayla Hurley

This was super easy. The only place I found that didn't require a phone call. Let me schedule and pay, all online, and did a great job.

Mikhail Revlock

Baltimore Home Cleaning did a great job with my 700 square foot apartment. They were timely, thorough, and professional. My partner and I are very busy, and we rarely have time to give our apartment the top-to-bottom cleaning it deserves. Chris and his team gave our place some much-needed love. It's a joy to come home to such a clean apartment. Thank you, Baltimore Home Cleaning!

Blaire Kinsey

I've been struggling to find the right cleaning service that I knew would not only do a great job cleaning my home, but trusted that the team would act in a professional manner. Baltimore Home Cleaning exceeded my expectations at every level. Their promptness of arrival, their friendliness of the team, and their ability to clean my home from top to bottom was extraordinary. It was a seamless process, where they executed their business quickly and efficiently. Thank you Baltimore Home Cleaning for making my apartment look just as it did when I first bought it. Highly recommend their service!

Steph l

We used this company for about 6 months. We never had the same team come to clean. They were also often late and did not have flexibility in times they could come. They did a great job at first but the decline in service was steady. Then they wanted to charge us more saying it was taking longer even tho the job had not changed: the last time they cleaned they didn’t even finish the job they also didn’t call to tell me they had not finished. I was later informed that I was making special request even tho I had set these expectations when I originally called them. To simply not finish the job and then say they needed more money was very unprofessional I would have probably payed more if they had finished the job then called me to inform me there was a problem instead they just left it not finished and emailed me days later. Not impressed with there level of professionalism or consistency.

Jiho Sohn

Thank you Baltimore Home Cleaning for doing an amazing job!!! When I came home not was the house super clean, but the attention to detail was great and it smelled good too! I was so happy to be in a clean place it left a big smile on my face for days. Living in the city I always get tons of dust from the streets. It has always been a challenge to keep my flat neat and tidy. A friend of mine recommended me to this service and it was just what I needed. Once more, thank you and I look forward to seeing them again soon.

Vanessa Tabaac

Great cleaning service. The communication is also of high quality. Would recommend.

Stuart Diamant-Cohen

Good cleaning at great price!

Liz Peters

They do a great job! Very punctual, professional, and they work around you.

Ayla Hurley

This was super easy. The only place I found that didn't require a phone call. Let me schedule and pay, all online, and did a great job.

Mikhail Revlock

Baltimore Home Cleaning did a great job with my 700 square foot apartment. They were timely, thorough, and professional. My partner and I are very busy, and we rarely have time to give our apartment the top-to-bottom cleaning it deserves. Chris and his team gave our place some much-needed love. It's a joy to come home to such a clean apartment. Thank you, Baltimore Home Cleaning!

Blaire Kinsey

I've been struggling to find the right cleaning service that I knew would not only do a great job cleaning my home, but trusted that the team would act in a professional manner. Baltimore Home Cleaning exceeded my expectations at every level. Their promptness of arrival, their friendliness of the team, and their ability to clean my home from top to bottom was extraordinary. It was a seamless process, where they executed their business quickly and efficiently. Thank you Baltimore Home Cleaning for making my apartment look just as it did when I first bought it. Highly recommend their service!

Steph l

We used this company for about 6 months. We never had the same team come to clean. They were also often late and did not have flexibility in times they could come. They did a great job at first but the decline in service was steady. Then they wanted to charge us more saying it was taking longer even tho the job had not changed: the last time they cleaned they didn’t even finish the job they also didn’t call to tell me they had not finished. I was later informed that I was making special request even tho I had set these expectations when I originally called them. To simply not finish the job and then say they needed more money was very unprofessional I would have probably payed more if they had finished the job then called me to inform me there was a problem instead they just left it not finished and emailed me days later. Not impressed with there level of professionalism or consistency.

Jiho Sohn

Thank you Baltimore Home Cleaning for doing an amazing job!!! When I came home not was the house super clean, but the attention to detail was great and it smelled good too! I was so happy to be in a clean place it left a big smile on my face for days. Living in the city I always get tons of dust from the streets. It has always been a challenge to keep my flat neat and tidy. A friend of mine recommended me to this service and it was just what I needed. Once more, thank you and I look forward to seeing them again soon.

Vanessa Tabaac

Great cleaning service. The communication is also of high quality. Would recommend.