Reviews of ServiceMaster Fire & Water Restoration (Cleaning Company)

Nicholas Abell

Awesome service! We have been using ServiceMaster for a few years for regular carpet cleaning and shop floor maintenance. I am happy with their efficiency and professionalism. The ServiceMaster teams have followed up after every job to ensure my satisfaction. It’s nice not having to worry about the next service date they call me to set thing up.

Monique Cote

I have contracted Service Maser going on 2 years now for my carpets and VCT tile at work.I am very satisfied with their work and commitment to customer service. I highly recommend Service Master.

Margo Walsh

My basement was flooded and Service Master was there in 2 hours on a Saturday. The entire experience was awesome. From the first phone call to the follow up, Service Master was thorough and professional and helped me trouble shoot the next steps. Armando, the technician, was knowledgeable and thorough and took time to explain what he did and the rationale for each step. Thank you Service Master -great service!!!

Jessica Gould

I was so relieved to call and have them set up a prompt appointment. Very professional. Very knowledgeable. I feel confident hiring them.

Erica Van Durme

Fantastic company with amazing customer service!

Garrett Ryan

I've worked with Service Master several times over the last few years. They take the time to hear my goals & concerns...And have exceed expectations each time. The guys from service master showed up on time and the invoice matched the estimate...I found their crews to be professional & timely on each occasion where I needed their help.

Miglena F

Servicemaster, Auburn did an excellent job. They were professional, arrived in a timely matter and made sure to ask me specifics about the job. They covered all aspects of the cleaning and I am super happy with the results.

Matt Leonard

We've used ServiceMaster's services for extensive water damage in our home as well as cleaning services for our rental property. We find them to be extremely customer service friendly, knowledgable, and of top notch quality—top to bottom. They are always responsive and caring. ServiceMaster has my absolute highest endorsement!

Joel Young

They were courteous and thorough

Rita Byers Downey

During a very tragic time it was nice do business with compassionate and professional people. Thank you.

Meghan Lefania

Awful company. They've destroyed my son and family's belongings, a lot of inherited items that can never be replaced. They seemed to have no customer service relation, and immediately took advantage of my aunt in law who is elderly. They bought her furniture from her, didn't protect any of our furniture/clothing/personal items, nor did they sanitize any thing in a large black water mess (2 levels of 31500SQ FT home). My cousin in law has tried numerous times to contact the owner Carl Carlson to request information regarding their astronomical charges for 10,000$ but no documentation which states what their work load consisted of and which chemicals if any were brought in to the property. Our home has been destroyed due to black water mess, however, if it wasn't for service masters horrific experience we would have been back home within MONTHS ago. black mold spores started to form on all of my sons favorite toys, they have all been destroyed because of service masters neglectfulness and not following protocol for black water mess. He cried for 2 weeks straight because his favorite toys were destroyed. They destroyed my son's toddler bed, and mattress. He hasn't slept in his own bed for months because we're still displaced from our home due to the extent of negligent mess that Service Master left in my family's home. Their staff was very unprofessional, unethical (their crew bought my aunt in law's antique furniture), untrustworthy, incompetent, unqualified, inefficient, inadequate, deceitful, dishonest, ignorant, and falsely advertise that they're a 24/7 service (they were "too tired" to come to our home after 1am because of earlier calls) therefore they showed up past the 48 hour CDC guideline for clear water--mind you this was BLACK fecal water (causing extensive amounts of bacteria and black mold to grow throughout the home due to the fans and not humidifiers service master used to blow airborne and surface toxins throughout the entire 3 level home) Thank you to service master for destroying my son's entire childhood toys, a lot of them were inherited, ruining my bike, couch, dining table, ruining the bed and mattress which my child lays his head in, my child's toys and his storage for them, his dressers, but especially thank you for all the black mold and asbestos that was exposed and that started to grow at the hands of your lovely crew throughout a 3000+ SQ FT home due to negligence of following iicrc protocol. Instead of preventing and remediation of mold, Service master has aided in the extensive and inhabitable amount of black mold spores and airborne mold toxins throughout our home and life time belongings which we will never see again.

Sandra Gonzalez

Failed to do their jobs, take responsibility & make things right.

Kathy Dirago

Service master is always great to work with. Great, professional staff always willing to work with you. Never hesitates to discuss any concerns and always has a solution.

Bonnie McHugh

I had a TERRIFIC experience with the folks at ServiceMaster. They cleaned our carpet, sectional couch and blasted the grout in the master double shower. From Jeff and Kara in the office to Andy working in my home. They are friendly, professional and most of all do GREAT work. I will definitely be using their services again!

Ray Ezzil

They cause more black mold and damage to your home than they do to remediate it. They DO NOT follow iicrc protocol guidelines. Do not recommend. Use any other company- this one only views you as another number > a human being going through a crisis.

Chris Kelly

Scott Poulin kept us regularly updated - he was very helpful.

David Whitney

Service Master does a fantastic job doing our annual office floor restoration after our tough Maine winters. Special projects like stain removals on carpet are not a problem for them - always fast and courteous service. David Whitney Regional Manager Sheridan Construction Portland, Maine

Samantha Harvey

Great people, great business.

tracy hayes

Great Work again. ServicesMaster Restoration & Cleaning come through again. When a customer is in need of mold remediation I give them a call to take care of the problem and they do it right every time

Jim Hill

Within one hour of calling our insurance company concerning water damage and concern about mold Service Master was on the phone with us and ready to come out. This was Saturday afternoon. I can't say enough good for their service.