New customer. Came to house and they were to clean home. Sink,counters,stove top and handle not cleaned. One bathr oom sink left not cleaned. Kitchen floor left spotted.
Discussed with wife and agreed that if work was done first time so poorly what could we expect in future. Called to advise on how poorly the work was done. No answer so I left message to call so I could explain why I was cancelling.
Came into work in AM and there was a message from Jackie. She stated that the cleaners said they had done a good job and it must have been my son who must have gone into house and made it dirty. He was there to shovel deck outside in did not go in house. What a ridiculous statement. Stove never touch. Sink not touch. Counter top not touch.
What poor service. I had signed to do office cleaning. I could not do business with such disinterest in service and
It gets worse. Co owner showed up at office to get vacuum let at my office. Let have vacuum and asked to have Jackie call. He said he could talk to me. He came in and sat down. I said I wanted him to look at pictures I had taken at my home showing what they had failed to touch. He said he did not been this aggregation and crap . He got up and walked out.
I walk to my fax machine and have nasty letter from the owner with no acceptance of poor work. I can see why he accepts poor quality work and untruths , it is part of their business plan.
Never have I seen such poor customer relations and the service is awful.