Reviews of ServiceMaster Building Services (Cleaning Company)

Wanda Staples

It is customary in this industry to provide a completed invoice once the work has been completed. Estimates are provided if requested in advance of scheduling. We are happy to provide an estimate once all relevant information has been gathered and synthesized. This takes time, often days, to prepare. We cannot provide an invoice on the spot, before work begins. You scheduled and approved a scope of work two days in a row and then made demands after the crew arrived. They were met with new “on the spot” demands every day. We could have been prepared and would have been more than happy to address the changes and issues with appropriate prior notice. Many of the new requests could have been provided much earlier but were never mentioned until the day the crew arrived. Proper estimates without proper inspection cannot be provided after a customer decides to change work orders spontaneously. In your case, we were to remove all ceilings which was approved by you. Upon our arrival, the next day, they had already been removed by your contractor. You approved us to provide proper cleaning, packing and moving of all contents to a climate controlled facility. We arrived to find they had all been moved into previously un-contaminated rooms with other furnishings. You further approved heppa vacuuming and cleaning all walls and structural surfaces. We arrived prepared to do the work with the necessary equipment but the areas had been painted. In every situation, we can only advise and proceed as allowed by our customer(s). We made every effort to accommodate changing demands up to and including scheduling, work and services. The time constraints you imposed did not allow us to do the job in the manner we have been trained and the needed course of action. We are routinely recommended by insurance companies, we have been restoration specialists for 44 years. We have met strict qualifications to be recommended vendor. Combined, our staff has 115 years of industry experience. However, it is and will always be difficult to provide quality service when a customer dictates to us what we should and should not do based on the advice of a building contractor or other third parties neither who are willing to accept responsibility for the final outcome or later results. We sincerely wish you the best. Respectfully,

Bonny Ward

Huge help and wonderfully professional when we had an emergency.

Carol Sanders

HIGHLY Recommend this Company! They do an Awesome job! Very nice, Knowledgeable and hard working people. You will be very pleased!!

Shannon Hunter

Great company, would highly recommend due to how speedy request are handled.

John Vollenweider

We have been very pleased with the service, Wanda has provided the personnel to un-load our house and bring back everything when she promised. We are still working with them, everything has been spot on. I would highly recommended them to anyone who has to go through what we experienced. She made a horrible thing much easier to handle. Kudos to Eric and Yanni and the rest of the crew, they shined throughout. We appreciate your kind ways. Much appreciated John n Lori

Elena Sanders

Amazing company! Fast and efficient service. I would and have recommend this company to anyone!

Allison Shepherd

This company clearly is out to scam you through your insurance company. They would not provide us with an estimate when we asked them for a quote. When what needed to be done was out in the open and very obvious. Do not use this company!!! VERY poor communication skills and not professional at all.