Hands down the best carpet and furniture cleaning company there is! Over the years i've used several different companies, including Stanley Steamer, and there is no comparison. Jennifer in the office was polite and helpful in discussing options and scheduling. Bryan, the young man who came out to clean the carpets and a chair (which i added on at the last minute while he was here) was a carpet cleaner extraordinaire! Very friendly, polite, clean, efficient and on time. I felt totally safe with him in my home and he did a fantastic job. First he had me do a walk through with him so i could point out particular problem areas. Then after he was done he had me do a walk through with him to make sure he didn't miss anything and everything was to my satisfaction. My carpet looked like new again. Plus, I love the fact that they use human and pet safe eco-friendly hot carbonated water to clean with. It took no time at all to dry as promised. I also decided to have him apply the additional carpet stain protectant. At first i was leery about adding on this extra treatment because - and a lot of people don't realize this - products like ScotchGuard and fire retardants are Bromine/Bromide-based chemicals which cause breast cancer and other cancers. However, he patiently listened to my concerns and gladly went to the truck and came back with the bottle to show me the ingredients, which did NOT include any bromine-based chemicals. I really love this company and its dedication to a non-toxic process - and the results are spectacular! If you have never used ChemDry before i highly recommend them. You won't be sorry!