I asked this company to come in and clean our house, which we are currently renovating. The cost was $135 for two hours of *deep cleaning*. I communicated that the renovations weren't finished, so it was a weird job. They came at 9am and I showed them around and tipped them over 50% knowing it would be a tough two hours. Mind you this house is under 1k square feet, so it's tiny, but it's very cluttered and has a lot of pet hair. We did tidy quite a bit before they came. At 10:28 I got a text that they were done and had left. Thinking they must have just gotten done early, I went home. The bathroom was COMPLETELY untouched. The kitchen was barely cleaned. They did an excellent job on the floors, but that's literally all. Yes, the floors were bad. It's also only 800 square feet and I can mop it in 20 minutes. I paid $200 for an hour and a half of sweeping and mopping five small rooms total.
When I emailed them to ask about it, they offered to come back, however I was out of town the next week. They said that the cleaners didn't know anyone lived in the house, and that's why they didn't do the most important rooms. The house is clearly occupied. They also denied only doing 1.5 hours, even though I sent screen shots. After I declined the offer to come back the next week because I'd be traveling, they stopped communication altogether. I'm finding more and more uncleaned things as time goes on, and calling cleaning floors only a "deep clean" is outrageous. Total waste of $200.