Reviews of SERVPRO of Cherokee County (Cleaning Company)

Andrew Cohen

After a flooded toilet damaged all three levels of our house, SERVPRO answered the phone on the first ring. David and his crew arrived within hours to assess the situation and begin cleaning up right away. The very first thing they told me when the door opened was that they were here to help and that this cleanup was their job, not mine. They repeated it often and I could quickly tell they really meant it! They guided me through the remediation and insurance processes and handled everything - I barely had to lift a finger despite there being clothes and household items everywhere that needed to be moved. They took care of it all. The next morning Chase came onsite to review everything that had and would happen and to confirm the crew’s more detailed demolition plan and even arranged to have a laundry service come get all our wet towels and clothes. After everything was discussed and agreed, I got a detailed email, in writing, of the entire plan. I can’t recommend SERVPRO enough! Great job to Chase, David and their team!

James Ogle

Awesome service, came out same day and did an amazing job. Would recommend them to anyone with water damage.

Jeff Fambrough

Jose and his team was exceptionally professional. I couldnt have asked for more from them. He walked me through the process, explained the issue, told me the tools he was using, and even cleaned up extra (including my driveway) of my driveway. This is the type of service you wish for when there is an issue and he really took care of his customer. Will use again if there is ever another issue! Thank you, Jose (and your team member who did not tell me his name).

Troy Johnson

The guys that came out to the house were great. They were able to quickly do the water remediation and were also very curtious.

Ken Hundley

Very professional and courteous. Fingers crossed that we won't need them again, but if we do I'll definitely call them.

Rita Mandell

Their professional was above and beyond. I highly recommend. They made a tragic situation bearable.

Mary Luchan

First time I have experienced a leak in my life. Safeco adjuster was here when Mario and Juan showed up. They were so kind and extremely efficient. They answered all questions and repeated answers when needed. Great job! Thank you. Give them a raise!

Grant Gooding

Servpro helped us fast and efficiently. We called after having a burst pipe on a Sunday afternoon and David and Carlos were out at our house shortly thereafter. They were excellent and a great help throughout the whole process. They kept us informed on what they were doing at each step and answered all of our questions. They worked late into the night and were back early the next morning to make sure we were taken care of. Chase came out the second day and gave an overview of the whole process as this was a first time event for us. Overall an exceptional experience with the whole team!

Mike Kleparek

Highly professional. They came in, explained exactly what they would do and completed that job in just a few hours. I highly recommend ServPro of Cherokee County and would definitely call them again if needed.

Joe Scott

Great business to work with!

Leslie Soderberg

Servpro is topnotch! We had a water leak and the guys that have come out to handle it have been wonderful! Chase our project manager and the guys on his team, JR, Carlos, Johnny and Cody are very professional, knowledgeable and courteous. From the moment they got here they informed me of everything I could possibly need to know about the whole process. They started the clean up process right away and were very neat and tidy. They have been back every day to check their equipment and the drying of floors and ceiling. They always show up on time and with a smile on their face! This level of service is greatly appreciated. I would recommend Servpro and Chase's team to anyone!

Spencer Poole

Highly professional team, very courteous and informative. Would highly recommend to friends and family.

Jarad Crimens

JT was awesome! 10/10 Highly recommend!

Steve Schwab

Every team member that has come to my house in the past week to monitor my basement after getting flooded has been professional, helpful and friendly. Answered all my questions and treated the items they had to move with care. Excellent company.

Janet Kramer

Reggie and his team were awesome Did a great job After having a fire in your home which is so stressful it was wonderful to have a professional team come in and make things better

Omar Briceno

The crew was extremely professional and friendly. Heard my concerns and got into action really quick!

dalal Salamah

Very professional.

Susan Webber

The crew worked tirelessly all day to clean up the water in our basement from a septic backup. It was a dirty job and they kept us advised throughout. They also gave us advice on dealing with our insurance company so nothing would be overlooked.

Charis Hanberry

I called very late on a Saturday night and spoke to a live person! I received another call the next morning to schedule a team to come help me. Donovan and Jorge were on time, professional, friendly, assessed the situation and got right to work. They disposed of all the debris and cleaned up after themselves. VERY pleased I called ServPro after my water leak! Great first step to getting things back to normal!

Lisa Crespin

They were thorough and polite. Answered all our questions and made a terrible situation a tad bit better. Very nice guys and did a great job of documenting the damage and helping with our claim. Showed up as expected and cleaned up well.

Dexter Kennedy

I was never going to be able to handle the mold damage on my own. Luckily Servpro was in the area.

J Benz

Servpro was fast to get to our house. They 2 gentleman were very professional and walked us through the procedure. They explained what they needed to do and during the process they kept us updated. Whenever they found new damage they walked us through it. I would recommend them to anyone that has water damage to their house or business

Vince Lloyd

JT and his crew did a great job drying after a water leak in my dental office. Very professional and thorough.