Reviews of Servpro of Altamonte Springs/Longwood (Cleaning Company)

Sean Jennings

I had a great experience with ServPro. Linda was willing to spend the time to answer my questions over the phone before knowing if there was any work to do in my home. Chris was forthright, respectful, and put my mind at ease. He gave me some tips on how to prevent mold growth - very helpful! I never felt like anyone was trying to take advantage of me. A quick, painless & stress-free experience. I appreciate their assistance, attitude, and way of doing business. Thanks ServPro!

Sebastian Surroca

Chris from Servpro came out to evaluate our bathroom shower and see if it would be a candidate for toxic mold remediation. Not only was he knowledgeable and professional but extremely honest and helpful. He gave us a lot of helpful tips and hints beyond what we called him out for. It's good to know that there are still companies out there that care about people and are trustworthy.

Jennifer LeBlanc

Our house flooded a couple of weeks ago due to our kitchen sink. We originally went with a different company our insurance company referred us to and they didn't even check the entire house. A friend told us about Servpro and they checked every wall and every single room. They were able to get the fans and dehumidifiers in there right away. They even took care of all of our soaked carpets for us and cleaned our Daughter's carpet in her room. I would highly recommend them.

Kallye Brannon

We had a great experience with Servpro and worked with Chris! We would definitely recommend to friends and family. And if we ever need them again, they will be our first to call! Thank you Chris!

Karen Yochelson

I had a mold damage in my town home. Contacted Servpro they came out and were efficient explained everything thoroughly. It was pleasant experience and the staff was knowledgeable and friendly. Couldn't have asked for a better experience. Highly recommend!

Mariann Bagdacs

They did an excellent job.

Chad Starr

Great company. Came home to a house that had been leaking for a week and full of mold. Servpro Altamonte not only cleaned the mold up they rebuilt my house better then before the flood.

LowCountry Earl

Absolutely pathetic organization. Nothing but insurance chasers. Did not follow standard protocol for mold remediation even though there was step by step instructions provided by a air quality firm. Failed to prevent the spread of mold throughout the house due to improper work habits. Failed to protect our property during remediation causing more damage to the home. Failed to put dehumidifiers in the house during hot Florida days,, for mold removal this is unheard of yet, they charged the insurance company thousands for so called mold removal. Reported this firm to Servpro Headquarters as well as the BBB of Central Florida. The need new leadership within the office otherwise they will fold. I strongly caution anyone before using this company franchise

MomsBP Alerts

First, let me start by saying that mold problems in the home have been a bit overhyped. If you are not otherwise immune compromised, or have respiratory health issues, then mold or mildew is not the lethal, hazmat, biological weapon you might have been led to believe. If it were truly that dangerous, none of us would get into our bathroom showers without respirators. Some remediation companies have taken advantage of that fear to oversell their services. Two other companies that I had come do an estimate were committed to pulling down half the drywall and all of the ceiling. ServPro was much more reasonable and measured in their approach, even from the first phone call. They realized our mold problem could be safely and effectively resolved with a complete and careful wipe-down process, and fogging. This made the job shorter, less costly, and with less reconstruction for me to do afterward. Maybe it's because ServPro has been doing this kind of work since long before mold became the bugaboo it is today — they know the difference between what is really hazardous and what is just mildly gross, and don't fleece their customers for the one when it's just the latter. And if you are a DIYer like me, they can work with you. I saved on the price by me being the one to remove the soft and fabric items like carpet, drapery, sofa, etc, out to the curb for free pick up by our regular waste management service. The other companies wanted to wrap and tape it, and then add on a hazardous biological disposal fee. The manager and his crew were pleasant and personable. They were usually on time, but if they were running a little late they would call ahead to tell me. They worked hard, diligently, and with careful attention to detail. Because of that, the job took an extra day to complete. But we all agreed — better done right than too fast. And there was no extra cost for the added day. The end result is excellent. No mass demolition for me to rebuild. Just a good, fresh paint job and it will be a new room. If your mold problem is big, really dark, and you think you might have heard it growling at you, be sure to include ServPro in your list of expert remediation companies to come asses it and give you a quote. But if your job is minor, like mine was, don't bother calling anybody but them — they will match the right level of effort to the level of the problem. Other companies might want to charge you much more for over-doing the job.

Jeffrey Glisson

Great service and very professional!

Jazmyne Higdon

This company is a pleasure to work with. I have been here almost 10 years and you will never find owners that care more for their employees then they do! Their care for their employees and their customers are like none other that I have ever seen.

Odie Obispo

We were hired by SERVPRO to do painting restoration to a job in Lake Mary. The Project Manager's expertise in scheduling and management made our job easier in spite of the home owner's emphasis on detail, workmanship and time management. I would highly recommend SERVPRO of Altamonte Springs/ Longwood to my friends and relatives for their restoration jobs.

Timothy Leffew

Great people, they handled a slab leak under my house. Responded quickly, coordinated all work and dealt with insurance. 5 Star service

Timberlake Apartments

We learned the hard way that they will charge so much money for an extraction and we were told it is industry standard pricing. They expected us to call our insurance company to pay for the $1,800 + bill for a 2 day job. We called in our company that does our work on our property and for taking care of the wet walls, carpet ect for 4 days no more than $500 so far. Not at all what we expected for our industry standards unfortunately.