Reviews of The Bug Guy (Cleaning Company)

Vickie Hawkins

Will definitely have the back next year. Courteous, friendly, efficient and quick!

Cherie Dovzak

We greatly appreciate everything Ralph did for us with our inspection. Thank goodness everything worked out good. Ralph explained everything & was very thorough. Such a nice, kind man & knew his stuff. The women that I spoke with were a pleasure & very nice. Would never call anyone else!! Thank You!

Maureen Smenkowski

Jim is always very thorough and the office is always responsive to questions I have! I have used this company for years.

Camilla Starkey

In early April, we noticed tiny little red specs crawling on several of our window ledges. Found out they were Clover Mites. Since we are new to Delaware, we didn't know who to call to have them exterminated, so I searched online and found "The Bug Guy." I read the information that was included with Owner Ralph Taylor's picture. I really liked the fact that his business is family owned and operated and that they have an outstanding rating with the Better Business Bureau. Since it was after hours and too late to call, I emailed them and received a response from Maureen first thing the next morning. When I called to schedule an appointment, Maureen is the lady who answered the phone. She scheduled us for April 19 and also emailed us a list of their services and fees. On April 19, two of their staff came to our home; one man sprayed around the baseboards on the inside of our house and the other man, who was training that day, sprayed around the outside of our house. The whole process was explained to us before they began. Both men were nice and very professional. Approximately one week later, the mites were still wreaking havoc and I was getting very concerned so I called "The Bug Guy" again and spoke to Jeanne and explained our dilemma. Jeanne scheduled us for that Friday with Owner Ralph Taylor. When Mr. Taylor arrived, he was down-to-earth, kind and very professional. He let us know immediately how concerned he was about our problem. Mr. Taylor assured us he would do whatever he could to resolve the problem. He then went out to his vehicle, gathered all the necessary equipment and chemicals and began spraying around the entire foundation of our house, as well as the siding and all the first level window frames. He was extremely thorough and wanted to make sure we received the highest level quality of service for the money we previously paid. Mr. Taylor did not charge us for the follow-up treatment. We are very happy to report that the Clover Mites finally disappeared. We set up a monthly treatment plan with "The Bug Guy" to keep these mites away and, hopefully, for good. Mr. Taylor, Bill and I sincerely appreciate you and your staff coming to our rescue and efficiently taking care of the Mite problem. FYI, we recently told some of our neghbors about our Clover Mite situation and recommended your company to them just in case. MANY THANKS AGAIN!!!!!!

Branden Streett

As always, expert knowledge and treatment. Highly recommend them. Excellent customer service!

Earl West

These people are amazing, They came promptly both times they were scheduled. Courteous and professional, totally rid our place of our unwanted bugs. They provided me with excellent instructions on how to prep my house so that it allowed them to do such a great job. I’m a disabled vet and a single Dad to a little boy. They went above and beyond what I expected from them and asked only that I pay it forward to another veteran. Locally owned professional business that is veteran friendly! Please support these guys with your business, in my humble opinion they greatly deserve it.

Lex CD

Emailed web page. No response. Called 3 times. Talked to reception. Still no response with real answers for very simple rough estimate. Disappointing. Looking elsewhere.

Terri Allen

I could not have asked for a better experience! Ralph and Jim were prompt, friendly and very professional. I have no complaints and would highly recommend The Bug Guy for any extermination needs.

Ronald Baron

Please keep our house on Keith's to-do list. Great job. Thanks.

John Welcome

First Class company! I can recommend them, knowing the clients will be satisfied.

Debbie Sigel

Very professional. Told me of the issues, gave me a price which was reasonable. will use again in the future.

Ray Price

Takes care of the bees every year and they stay away till next year and each year we get less thank you Ralph

Kerry Bittenbender

These folks show up on time and do the job well. They actually follow up if needed. Refreshingly customer friendly.

Tyler Patterson

The Bug Guy is always right there when I need them! They have helped me deal with termites, moisture control, mosquitoes, ticks, and spiders! They are always there when they say they will be and give you updates along the way. This is an amazing company that really understands insects and bugs. I will always recommend them!

Jeff Haass

Always excellent service, a great attitude and a friendly face!! We love Ralph!

Gina Sheridan

Ralph Taylor was highly professional, a good communicator, was quite personable. The treatment went smoothly, and has been working out quite well. We are bug free at last!

Rosalee brown

Mr. Cannon was very polite and informative.

Karen Roach

Very professional and affordable! Definitely my go to guy from now on! I would recommend him to everyone I know!!

Marie Ingram

We had a wonderful experience with Ralph at The Bug Guy. He was knowledgeable and experienced. His professionalism shored up any future services, and we highly recommend him!!

Steven Wrede

Arrived promptly. Detailed explanation of what is included with their service. Thorough, unhurried application. Thank you!

Jean Taylor

I work with an AMAZING team of people!

Brendin Knieriem

These guys are Awesome.

Wez So_N_So

I used to live in Dover and still have my rental property there, when the renters called and said they had an ant problem The Bug Guy was the only one I would call to get it taken care of fast and done right the first time. When I called the scheduled an appointment the next day, sent a text confirming it, then again when they where on there way. Ralph came in looked around and sprayed all the areas inside and outside taking care of the ants and any other bugs. Great job definitely 5 stars ⭐️

Lillian Nugent

My experience with Ralph Taylor today was that he was very professional and did a thorough job. I would definitely recommend the Bug guy to anyone who is looking for a professional and competent exterminator.

Mary De Blasio

Ralph always listens to my concerns, explains the different bugs to me (there is a farmer's field behind my home) and does a thorough job spraying, etc. I would highly recommend The Bug Guy to anyone that needs an exterminator or for preventive purposes.

Kimberly Schlichting

Knowledgeable, professional, friendly and helpful! I wholeheartedly recommend this company to meet your needs. Jim went over and above expectations taking pictures of trouble areas outside to show me. He highlighted potential problem areas and made suggestions of how I could fix them. Greatly appreciated!

Paula Workman

The best people work here!